I'm very disappointed that I was…
I'm very disappointed that I was charged for shipping-I won't be shopping with you anymore-please remove the $9.95 charge
About Boston Proper
Data updated- Website
- www.bostonproper.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 43 reviews
- Replies to negative
- 0% (0/24)
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About this business
Women's Fashion Apparel, Shoes & Accessories
Is Boston Proper legit?
Boston Proper (www.bostonproper.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the beautiful style, premium fabrics, and overall excellent quality of the apparel. Many consumers also mention that the garments fit well, look wonderful, and arrive very quickly. Shoppers appreciate the trendy designs and find it easy to place orders through the online platform. However, some reviewers were not happy with unexpected fees charged when trying to return items. Some people also noted frustrating problems with defective merchandise, such as broken zippers or fabrics coming apart prematurely. Additionally, a few buyers experienced inconvenient delivery delays or issues regarding backordered items.
Auto-generated from all reviews of this business. For reference only.What people say
Bought two tops that didn't fit well
Bought two tops that didn't fit well, the material was not as expected or depicted. Opted to return them, never worn and in original condition. Returns are never fully refunded as they take out a fee. It also takes a VERY long time to get that refund. They received my return 12 days ago, and I have called twice and still have not received a credit. Cute clothes but I will never buy from them again.
I have been shopping with Boston Proper for 20 plus years!
I have been shopping with Boston Proper for over 20 years. My entire closet 80% is Boston Proper. I wear the same clothing I got 20 years ago. Quality does not change. I have returned /exchanged maybe 3-4 items in 20 years. I keep getting compliments Non stop! All the time. If I have extra $, or want to treat myself or my dear friends and family - I go to Boston Proper. Thank you for amazing clothing. Much Love! Wish you continue so wonderfully for many years ahead. Tamara
Beautiful clothes
Beautiful clothes, however I will like to see a bigger selection of Petite size clothing.
I like the quality of the clothes and…
I like the quality of the clothes and the fit is smart .
Poor quality clothing plus huge return fees
This is a review I left on their website. I must say, I purchase alot online so I do have occasional returns. I have never had to wait for a refund as long as BP made me wait. Usually, as soon as a package gets scanned at the USPS, the refund shows up on my card. Here's my review: First of all, this fabric is not flowy at all so the dress looks extremely boxy on. Very unflatering, but most of all, my refund had a deduction of $22.85 for 2 of these dresses and it took almost 2 weeks to get the refund. Seems like Boston Proper is making their profit on returns rather than sales!
I noticed there was another review…
I noticed there was another review similar to mine. On April 26, I ordered a pair of navy blue Pallotto pants for Mother’s Day, which was over the time needed to ship it and receive it. It never said it was back ordered. So after nine days and reading that it was still being processed, it hadn’t been shipped. I called and I was told he didn’t know what where they were or what they were doing and that he would have to send a note to higher up to find out where it was, which would take at least 24 hours which turned out to be no return call no email so I called again this time I was told it’s not coming till July!!!! I would’ve had enough time to purchase something else for Mother’s Day from them that I was told this! They had the nerve to say I was notified, and it might’ve gone to my spam or junk mail, which I check all the time it never was sent to me. I immediately canceled and still haven’t received my credit. I am very disappointed to say the least and will not do business with them again. I have since sent them several more emails telling them how dissatisfied. Since I’m not the first one to have it this kind of problem I would hesitate from purchasing from them if it’s something you need right away.
I have not received my order YET
I have not received my order YET. The ordering process was a nightmare. I ordered a 140.00 dress on 4/30.. Had a 25.00 discount code which was declined when I entered it. Whatever. I went ahead and paid full price. 170.00 with shipping etc. It was immediately processed through my bank and 24 hours later...? No order confirmation from them. Called and asked what is going on. Finally got an order number from them. Paid for expedited shipping. 5 to 7 days I was told today and it has not been shipped. Very concerned about how they run this biz and am now extremely worried about quality. We will see if this is actually 100% linen. I was in fashion industry fot decades so I will know. UPDATE: It is now 5/4. Received an email from BP Customer service this morning that the item is not in stock. Why on earth would they process it without having inventory? That's pretty outrageous. The email claimed that " they can only guess that so many people placed an order for the exact item in the exact same color and size at exactly the same time that it confused their system". What? Are you kidding me? There has been exactly 1 review written about this item since 4/29 when I ordered it. Lol. This is getting weird... UPDATE 5/5/26: Now thr dress is not available until 6/22/2026. It was on backorder when I placed my order. They told me today that there was a Small left. I said awesome. I would prefer the small. The person I was emailing with made it sound as though I need to place a brand new order and pay for it AGAIN. They have 170.00 of my money. This is the most messed up company ever. I highly recommend you not bother ordering from them. This was my first ever order with them. Never again. UPDATE 5/1026: Received my full refund. What an excruciating experience. Really bummed because its EXACTLY the dress I was looking for. Googling the details of this specific dress and nothing that pops up compares to the design, style, fabric they were offering. Heartbroken...
This company has the worst customer…
This company has the worst customer service I have ever experienced. They tell you something is in stock, you place an order and your items don't all come. You call they have no explanation as to why. You can't half understand the person on the phone so they must be outsourcing the customer service or lack thereof. It is horrendous. I have ordered over $3,000 worth of items in the past couple of weeks, the quality of some are good, some look like a cheap quality of material. Very very disappointing. I called to ask for my last order to be shipped Fedex at my expense. They couldn't even tell me if they could or couldn't. I told them I needed it for an upcoming trip and if they couldn't tell me if it could be shipped Fedex, to cancel the order. They said they couldn't tell me and they couldn't cancel the order. Definitely not customer centric.
Terrible customer service
Terrible customer service . Would not buy anything again .
First time buying, will be my last
I’ve had a really disappointing experience ordering from BOSTON PROPER. It was my first time ordering, and the dress was cut very differently than the picture depicted. Upon requesting a return, I learned that they do not return shipping fees. OK no big deal, but then you also get DINGED with a fee to return something that doesn’t work. They sent me a QR code that did not work in the FedEx store. 40 minutes later, and three QR codes later, we finally had to try to print the label. We finally got it done and then I came home to a delivery of the same dress again!I then had to package it and go back to the FedEx store and go through the inconvenience of returning a dress I did not order. Again, I was charged for shipping and then I was charged again at the FedEx store to package so not only was the dress misrepresented on the site, but the hassle of returning it was time-consuming and costly
Refusing to accept return
I mailed a return using my own label via USPS. They did not "claim" the package, and it was returned to me. So not only did I pay the postage to send it to them, but I had to pay the postage for having it returned to me. I had processed the return within 10 days of purchase. When I contacted them about why it was not claimed, they said they did not accept USPS, only UPS and FedEx and that I could no longer return the item since it was past the 30-day return policy. They even acknowledged that I had processed the return through their site in the return window.
I have been a Boston Proper customer…
I have been a Boston Proper customer for more than 20 years. I was more than disappointed when a $160 jacket that I bought Began to shred the second time I wore it. I contacted customer service. Because it had been 30 days since I purchased it and it was worn, they refused to do anything about it, siting that it was worn, which speaks to my point. If close fall apart, the second time that you put them on, they shouldn’t be sold. Boston Proper is losing a 20 year customer because other refusal to stand behind their garment.
I’m so unhappy with Boston Proper
I’m so unhappy with Boston Proper! I bought a dress and when it arrived the zipper would not unzip. I called them and emailed them and they asked me to send pictures of the dress. I did and never heard back. I checked with them for an update and still didn’t hear back. I started a new report by email and I heard back and they said my time had run out to get a refund!!! I am a huge Boston Proper customer and if this is the way they want to treat customers, I will go somewhere else. I could take the dress to a seamstress for a new zipper but I don’t even know if the dress fits because I can’t unzip it to try it on! Very improper way to treat proper customers!!
I bought a dress for a big event more…
I bought a dress for a big event more than 30 days in advance. The zipper broke within an hour of having it on. I wrote and they requested more info and agreed to give me a credit because I bought it more than 30 days. Turns out AI agreed. They respond to complaints without humans. After not getting credit they turned it to a real person and now told they will not fix the defective merchandise. Please beware of this company!!
E-GiFt Card Buyer beware
I purchased two egift cards a gift for my daughter. Its been four days and the cards still have not been delivered . Ive made three cards regarding this purchase. The rep ended up giving me the gift card numbers to pass to my daughter. This is a very tacky way to present a birthday present. Im very disappointed with this entire purchase.
Amazing
Amazing! The products are trendy and customer service is very helpful! Love the website
Love the look!
Love the look, quality and fit! I have ordered a few times and the clothes are great quality and look tailored for me! Size guide is right on and I love the whole outfits!
Great quality clothing and customer…
Great quality clothing and customer service. I recently had a delivery stolen from my front porch and after receiving a copy of my police report, my account was refunded the order amount.
More regular size pants that range…
More regular size pants that range between 29 to 30 inches would meet my needs better. Often times, I have pay more money to get pants hemmed.
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