Good service and very helpful
Very helpful l am very happy with this company
About BudgetAir.com
Data updated- Website
- www.budgetair.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 205 reviews
- Replies to negative
- 88% (45/51)
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Is BudgetAir.com legit?
BudgetAir.com (www.budgetair.com) has a 3.9 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
What people say
They added a $25/ticket
They added a $25/ticket Insurance charge that I didn’t agree to. I called back within 10 minutes and they wouldn’t let me take off the insurance $100 insurance fee for the 4 tickets. I called customer service and asked for them to take it off they said no, I asked to cancel the tickets so I could rebook it and try to not have that charge put on there and Most airlines give you 24 hours to cancel they don’t. They said they can’t do anything to help me out. Disappointed
Reply from BudgetAir.com2026-08-02
Hello Vogelsberg, Thank you for bringing this to our attention. Please note that insurance products become strictly non-refundable immediately upon purchase, as outlined during checkout. Additionally, 24-hour cancellation rules vary depending on the specific airline and ticket terms selected. We take your feedback seriously, and a member of our support team will reach out to you directly by phone to review your booking and discuss this further. Kind regards, Steve BudgetAir
Easy process
Easy process. No glitches (so far). Everything went smoothly.
Reply from BudgetAir.com2026-08-03
We're so glad to hear that everything went smoothly for you! We appreciate your positive feedback.
Budget air is terrible
Budget air is terrible. They made a reservation and checked in for me using a fake email and fake phone. I was not able to verify my personal information due to the fact that my real info were not matching with the fake aliases they created on behalf of me. My flight was severely delayed and the airline was unable to compensate me because of that. The customer service was also an AI agent which is terrible
Reply from BudgetAir.com2026-08-02
Hello, We are sorry to hear about your experience. To clarify, online travel agencies generate secure internal contact details to manage booking confirmations and check-in procedures with airlines on your behalf. However, we take your concerns regarding your flight delay and compensation very seriously. Our team will reach out to you directly via email to gather your booking details so we can assist you with your claim. Kind regards, Steve BudgetAir
I had a very disappointing experience…
I had a very disappointing experience with BudgetAir. I contacted customer service to reschedule my flight, but I was told there were no available options until next year. However, when I checked online, I could clearly see earlier flights available for booking. Despite pointing this out, they were unwilling to help with rescheduling and also refused to provide a refund. The customer support was unhelpful and showed no interest in finding a reasonable solution. Unbelievable thing was they don't have rescheduling flights from August to next year May and at the end they said your ticket vaild until 19 May. This experience has been frustrating and disappointing. I expected better customer service and more transparency. Based on my experience, I would think carefully before booking through BudgetAir again.
Reply from BudgetAir.com2026-08-02
Hello Jaspreet, We sincerely apologize for the frustration and miscommunication regarding your flight rescheduling. We are ready to help you update your travel dates. We have noted your preferred dates for departure on 8th May and return on 15th May. Our team is currently checking live availability and calculating the exact costs with the airline, and we will send you an email shortly with the details to finalize your change. Kind regards, Steve BudgetAir
Good value for money
Good value for money. User friendly website and timely delivery of etickets.
Reply from BudgetAir.com2026-08-03
We're delighted to hear you found great value and our website user-friendly. It's wonderful that your e-tickets were delivered in a timely manner! Thank you for your feedback.
I got most of the informtion that I…
I got most of the informtion that I needed to make a decision. The price was affordable. Options offered were useful.
Reply from BudgetAir.com2026-08-03
We're so glad to hear that you found the information helpful for your decision and that our pricing and options met your needs. We appreciate your positive feedback!
Don't be fooled by the cheap fares
Don't be fooled by the cheap fares. I have had last minute cancellations through this company and their customer support is terrible at best if you can understand them on the phone. If i could give them a zero stars i would.
Reply from BudgetAir.com2026-08-03
Hello, I am sorry to hear that, but I would be happy to look into the matter! At the moment, I am still missing a few details needed to contact you. I have just sent you a message via Trustpilot asking you to provide them (please check your inbox). As soon as I receive your reply, I will contact you immediately to find a solution. Kind regards, Leo
Great experience
Reply from BudgetAir.com2026-08-03
Thanks for your review and have a great trip!
Good service
The only thing I can say , is that you give me a good service. Thanks
Reply from BudgetAir.com2026-08-03
We are truly delighted to hear that you received good service from us. Your positive feedback is greatly appreciated.
Easy and simple
Reply from BudgetAir.com2026-08-03
Thanks for your review and have a great trip!
very easy to book
Reply from BudgetAir.com2026-08-03
We're so glad to hear that our booking process was easy for you. We appreciate your kind words!
Great value
Great value!
Reply from BudgetAir.com2026-08-03
Thanks for your review and have a great trip!
Greay Travel Services
I always get the tickets on time the customer service responds quickly as well
Reply from BudgetAir.com2026-08-03
We are so pleased to hear that you consistently receive your tickets promptly and that our customer service team is responsive. We appreciate your positive feedback!
Showing that there’s bag during the…
Showing that there’s bag during the booking process, that’s why I’m booking with Budget air, and at the end…. No bags at all. Very bad.
Reply from BudgetAir.com2026-08-02
Hello Remy, Thank you for your feedback. We would like to clarify that the baggage shown during the initial booking process was for complimentary hand baggage and a personal item, not checked luggage. Checked baggage selection depends on the specific airline fare rules selected at checkout. Our team will reach out to you directly to explain your ticket details and assist you with adding checked baggage to your booking. Kind regards, Steve BudgetAir
Cheapest price
Easy to use.
Reply from BudgetAir.com2026-08-03
Thanks for your review and have a great trip!
Great price & quick book without any…
Great price & quick book without any problem
Reply from BudgetAir.com2026-08-03
We're so happy to hear that you found our booking process quick and problem-free, and that you appreciated our great price! Thank you for your positive feedback.
Cheapest flights
The flight fares were lot cheaper compared to the airlines website or any other third party agency.
Reply from BudgetAir.com2026-08-03
We're so pleased to hear that you found our flight fares to be more affordable than other options. Thank you for sharing your positive experience!
Very easy to book flight than other…
Very easy to book flight than other site that web site design take me through without confusion.
Reply from BudgetAir.com2026-08-03
We are thrilled to hear that our website design made the booking process straightforward and confusion-free for you. Thank you for your wonderful feedback!
Thanks Excellent service
Reply from BudgetAir.com2026-08-03
Thanks for your review and have a great trip!