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Travel & Vacation

BudgetAir.com

205 reviews

3.9205 reviews
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About BudgetAir.com

Data updated
Website
www.budgetair.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
205 reviews
Replies to negative
88% (45/51)
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Is BudgetAir.com legit?

BudgetAir.com (www.budgetair.com) has a 3.9 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews. Last updated 2026-08-10.

What people say

Ease of finding web site

Ease of finding web site Presents all ticket options with ease of finding what you want. Prompt follow up

Reply from BudgetAir.com2026-08-03

We're so happy to hear you found our website easy to navigate and appreciated the prompt follow-up. We always aim to make the ticket selection process smooth for everyone.

This is the first time booking from…

This is the first time booking from budgetair.com. I'll leave my complete honest review after my travel dates.

Reply from BudgetAir.com2026-08-03

We appreciate you choosing us for your booking. We look forward to hearing about your complete travel experience with us soon.

✈️ 🚩Travel Warning . Never use BudgetAir.

Dear world, Before booking a flight with BudgetAir, check Trustpilot. As a father, I really mean it. I still can not recover from the trauma & financial burden they inflicted upon my family. Save your money & time. Never use BudgetAir.

Reply from BudgetAir.com2026-07-31

Hello Hassan, Thank you for your feedback. As previously communicated on multiple occasions, we are unable to process any refund or further assist with your booking because you initiated a legal chargeback dispute through your bank. Once a chargeback is opened, all financial processing is strictly handled through the banking dispute process. Kind regards, Steve BudgetAir

One of the worst ticketing websites I…

One of the worst ticketing websites I have ever dealt with. I understand that some bookings are non-refundable if the customer voluntarily cancels the flight. However, this was not a customer cancellation. The airline cancelled the flight due to the war situation in the Middle East and had already processed the refund to Budgetair. After more than two months of constant follow-ups, Budgetair finally confirmed that my refund would be processed within 10 business days. It has now been 30 business days, and I still have not received my money. The lack of transparency, poor communication, and failure to honor their own commitment is completely unacceptable. Customers should not have to chase their own money for months after the airline has already refunded the ticket. I would strongly advise others to think twice before booking through Budgetair unless they are prepared to deal with extremely poor customer service and unnecessary delays in receiving legitimate refunds. Further to this review, this is a message from the airline confirming that the schedule was disrupted and flights were cancelled. The renewed or updated flight tickets were not shared by budgetair to us due to which the senior citizens travelling in this flight were stranded in Mumbai airport. //Quote// Dear Mr. Dsouza, In continuation of trail email. Upon reviewing your booking details, we found that your E-ticket 0987470130591,0987470130592,0987470130590 were issued through a travel agency. As the agency holds the refund rights, we kindly request you to liaise with them directly for assistance with the refund process. We confirm that you are eligible for a full refund for the unused sectors, as your flight was disrupted and subsequently cancelled. You may present this email as confirmation to your travel agency for assistance with the refund process If you need any additional support, please feel free to reach out to us. Thank You for contacting Air India. Regards, Sonia Goyat Customer Service and Support Air India //Unquote// Also, I have again received an email from budgetair that the details which I have provided already since past 2 months are insufficient dispute receiving a refund confirmation from budgetair on 25/06/2026 //Quote// Good news! Dear Peyton, Air India has approved your refund request, so we’re getting things ready for you! Good to know We’ll return the amount to the same bank account used for the initial payment. How quickly you’ll receive the funds partly depends on your bank, but they should land in your account within 10 business days. Covered by travel insurance? Use this email and the attached cancellation notice to submit your claim. All set. Good stuff. Hope to see you back soon, Customer Care //Unquote//

Reply from BudgetAir.com2026-07-31

Hello Peyton, Thank you for your feedback. Following our investigation, the airline ultimately rejected the refund request using the updated ticket numbers you provided, stating that the flights were eventually flown. Because the airline retained the funds, we are unable to issue a refund. We sent a detailed email outlining the carrier's decision and supporting details to your registered address. Kind regards, Steve BudgetAir

Never take the car rental with Budget…

Never take the car rental with Budget air! We paid for the rental and they never give us the car! We reserved a car 1 month before our trip to Portugal and when we got there, they ask for 2 credit card of the driver. In the confirmation, they say that one card will be ask at the desk and they ask for 2. They said that the car that we choosed needed 2 cards (not in my contract!). The 2 youngs guys at the desk did not want us to get the car. With 3 youngs kids and the jetlag, we did not needed this. We had to go to Eurocar, just in front of them to rent a car. They dont even want to pay us back. I need to take legal action, this is so stupid. We bought for more than 7000$ in plane tickets for our family of 5 with them. We paid 1300$ in car rental and we needed to go rent a car last minute for 3000$ at Eurocar. Simply unacceptable. Booking: PT860185070

Reply from BudgetAir.com2026-08-01

Hello Genevieve, Thank you for sharing your experience. Arriving in Portugal with young children after a long flight only to encounter issues at the car rental counter is a stressful situation. Car rentals booked through BudgetAir are provided by third-party rental partners who set their own pick-up conditions and desk requirements. Hearing about the trouble faced at the counter regarding credit card policies is concerning. Please reply to the private message sent on Trustpilot or share your booking reference number here. Looking into the booking details will help review what took place with the rental provider and explore options for you. Kind regards, Mark | Customer Service BudgetAir.

Exceptional Customer Service that Earned My Continued Loyalty

I recently had a great experience with Budget Air that I would like to share. After a very busy day at work, I accidentally booked my son's tickets for October instead of August – the same year and dates, but the wrong month. I contacted customer service immediately, and although I had not purchased the free ticket-change option, Budget Air understood the situation and promptly issued a full refund. I was then able to purchase new tickets with the correct dates right away. I have been a Budget Air customer for many years and will continue to be. In addition to offering excellent flight options, BA provides highly professional customer service and a thoughtful, individual approach to its customers.

Reply from BudgetAir.com2026-07-31

Hello Roman, Thank you for bringing this to our attention, and we apologize for your experience. We appreciate your loyalty as a returning customer. To make things right, we will waive the cancellation fee so you can receive a full refund for your booking. Our team will reach out to you directly to confirm the details and process this for you. Kind regards, Steve BudgetAir

I paid extra for the premium service…

I paid extra for the premium service expecting better support and assistance, but it was a complete disappointment. The service was misleading and did not deliver the benefits that were advertised. When I needed help, the support was slow and unhelpful, making the extra cost feel like a waste of money. I would not recommend paying for the premium option and will think twice before booking through BudgetAir again. Contact number they have given is wrong goes to the voicemail. Not helpful at all. Never go with budgetair.

Reply from BudgetAir.com2026-07-31

Hello Jaspreet, We are sorry to hear about your disappointment, but we would like to clarify how the service works. The Premium Package waives our administration fees for service requests; it is not a cancellation insurance policy. If an airline’s fare rules state a ticket is non-refundable upon cancellation, the Premium Package cannot override the airline's policy to issue a refund. The full details of this service are explicitly stated during checkout. Our team will reach out to you directly to go over your booking details and help clear up any confusion. Kind regards, Steve BudgetAir

Competitive and credible pricing

The booking process was smooth. The pricing was competitive. All the relevant information related to the flights were provided. No hidden fees or requirements. The eTickets were emailed almost immediately even though provision for up to 4 days was stated.

Reply from BudgetAir.com2026-08-03

We're so glad to hear that your booking process was smooth and that our pricing was competitive. We appreciate you highlighting the clear information provided and the quick delivery of your eTickets. Thank you for your wonderful feedback!

I was ripped off by fake agency member…

I was ripped off by fake agency member on WhatsApp. From What was supposed to just be a quote turned into booked flight with incorrect dates. Budget air would not offer any kind of cancellation even though I called them the same day.

Reply from BudgetAir.com2026-08-01

Hello Jason, Thank you for taking the time to bring this to our attention. We’re truly sorry to hear about your unpleasant experience. We've recently been made aware of scammers falsely posing as BudgetAir and carrying out unauthorised transactions. We want to clarify that these activities are in no way associated with our company. Below are 3 actions we recommend taking to safeguard yourself: • Report the unauthorised charges to your bank and request further guidance on securing your accounts. • Notify local law enforcement/relevant consumer protection agencies about the scam. • Ensure that you're booking/managing your trip through our official website at BudgetAir.com. • Use only our official contact channels to discuss your booking details. We take these reports very seriously, and we actively monitor cases such as yours. Please get in touch with us via our website, so that we can take a closer look and do our best to prevent such instances from occurring in the future. Kind regards, Mark | Customer Service BudgetAir.

+ very easy to use

+ very easy to use, very quick confirmation. unbeatbale price. - Conditions for changing and cancelation not clear and obvious enough. --- MAJOR ISSUE: Absence of a 24-hr cancellation policy, which I believe to be legally mandatory both in the US and Europe.

Reply from BudgetAir.com2026-08-03

We appreciate your positive feedback on our ease of use and pricing.

Momondo redirected me to BudgetAir

Momondo redirected me to BudgetAir, which got me the last minute airline tickets at the price advertised. I got spooked when I received an email that said my PNR+E_tickets will be arriving in next 96 hours. But they managed to send it in one hour of booking. I am happy and totally trustworthy.

Reply from BudgetAir.com2026-08-03

We're so glad to hear that your last-minute booking experience was a positive one and that we could deliver your tickets promptly. We appreciate you trusting us with your travel plans!

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Rahmah Ayman Mohamed · 1 review · Verified · Experienced 2026-07-29 ·

Bad don’t book they ivercharge

Reply from BudgetAir.com2026-07-30

Hello Rahmah, Thank you for taking the time to post this review. The optional add-on products offered during checkout are provided through third-party partners to help protect travel itineraries against unexpected changes or cancellations. While these coverage rules are set directly by those external partners, travel agencies cannot alter those third-party policies or issue direct refunds for them once selected. Selecting these services remains completely optional during the booking process. A private message is on its way to look into the transaction details. Kind regards, Leo

C
Carissa · 1 review · Experienced 2026-04-01 ·

Don’t use this booking site

Don’t use this booking site! It took a month to get my issue resolved. Their customer service is terrible. Dealing with them nearly gave me a nervous breakdown. Never again!!

Reply from BudgetAir.com2026-07-30

Hello Carissa, Thank you for sharing this review. When a chargeback is initiated through a financial institution, the standard dispute review procedures require additional processing time between banking partners before a final refund can be confirmed and released. The feedback regarding customer support responsiveness is taken seriously to help refine procedures and avoid unnecessary delays. A private message is on its way to double-check the account details and ensure every aspect of the case has been fully finalised. Kind regards, Leo

M
Mohammad Reza Kianmehr · 2 reviews · Verified · Experienced 2026-07-29 ·

It was very fast and easy but I hope to…

It was very fast and easy but I hope to there isn’t any unexpected changes

Reply from BudgetAir.com2026-07-30

We're happy to hear your experience was fast and easy. We assure you we aim for consistency and transparency in all our services.

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David H · 4 reviews · Verified · Experienced 2026-07-29 ·

Good price but too much upsell

Good price. Fast confirmation of tickets. A bit tedious getting past all the attempts to upsell unwanted extras.

Reply from BudgetAir.com2026-07-30

We're happy to hear you found our pricing good and confirmation fast. We appreciate your feedback regarding the upsells and will review our process.