CHARLES & KEITH is a shoes, bags & accessories brand making headlines. Fashion Insiders biggest kept secret with affordable price points paired with luxury quality and design.
Written by the business, not verified by us.
Is CHARLES & KEITH legit?
CHARLES & KEITH (www.charleskeith.com) has a 3.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 42% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally love the high quality and stylish design of the bags and shoes they purchase, often noting that pieces look even better in person. People frequently mention that many items arrive quickly, fitting comfortably and exceeding expectations.
However, some reviewers were not happy with unexpected delivery delays and packages going missing without proper assistance. Customers also pointed out that customer support responses can be very slow, unhelpful, and difficult to reach when sorting out issues. Some buyers additionally experienced minor problems with unexpected product wear or sizing inconsistencies.
Auto-generated from all reviews of this business. For reference only.
I love their bags and jewellery. However, a few months ago I purchased a ring, and within 2 wears (non-strenuous activity) one of the "diamonds" had fallen out. I reached out to the company to request a replacement, as it was well within their return period, and they said it was "wear and tear" despite it having very minimal wear. The ring has now lost 2 of the 3 diamonds and looks cheap.
Besides this, I really do love the bags and delivery time isn't too long.
Reply from CHARLES & KEITH2026-07-10
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're pleased to hear that you enjoy our bags and jewellery, but we're sorry to learn about your experience with the ring. We understand how disappointing this must have been. We appreciate your comments and will share your feedback with the relevant team as we continue to review and improve our products and services.
Thank you once again for your support, and we hope to have the opportunity to serve you better in the future.
Best Regards,
CHARLES & KEITH Customer Service Team
DO NOT ORDER FROM HERE! I ordered 3 items and only received 2. I contacted C&K immediately to make them aware and to inquire about the missing item. They asked for photos, I sent them. A month later and they continue to ask for photos and have not refunded me or sent out my item. HORRIBLE SERVICE!
Reply from CHARLES & KEITH2026-07-14
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We're truly sorry to learn about your experience and understand how frustrating it must have been while your case was being reviewed. We appreciate the time and effort you took to provide the requested information throughout the process.
We note that your case has since been resolved. However, we're sorry that the time taken to reach a resolution affected your overall experience with us. Your feedback has been shared with the relevant team as we continue to review and improve our processes to provide a smoother customer experience.
Thank you for your patience and understanding. Should you require any further assistance, please don't hesitate to contact us at [email protected].
Best regards,
CHARLES & KEITH Customer Service Team
M
Melissa · 1 review · Experienced 2026-06-05 ·
★★★★★
Awful experience
Awful! Ordered 3 items and received 2. It’s been a month since my order and I’m still trying to get the missing item sent out. First box arrived in an unmarked not authentic C&K box. There was no packing slip included. After the second box arrived in an authentic box with packing slip I reached out to C&K regarding a missing item. A month later I am still arguing with them and have yet to receive a refund or replacement. They just keep asking for photos to open a claim. Save your money and order elsewhere.
Reply from CHARLES & KEITH2026-07-14
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We're truly sorry to learn about your experience and understand how frustrating it must have been to receive an incomplete order and encounter delays while your case is being reviewed. This is certainly not the experience we aim to provide.
To investigate missing item cases thoroughly, we may request supporting information, such as photos, as part of our verification process. We understand this can be inconvenient, and we appreciate your patience and cooperation while the review is ongoing.
If your case has not yet been resolved, please contact us at [email protected] with your order details. Our Customer Service team will review your case and assist you further.
Thank you for bringing this to our attention. We value your feedback and remain committed to improving our customers' experience.
Best regards,
CHARLES & KEITH Customer Service Team
I was very happy with the product and the communication and the fast delivery thankyou
Reply from CHARLES & KEITH2026-07-06
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
I love C&K shoes, and orders are delivered very quickly
Reply from CHARLES & KEITH2026-07-06
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
Dear Valued Customer,
We're truly sorry to hear that your order was lost in transit. We understand how disappointing this must have been. Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused and appreciate your comments, which will be taken into consideration as we continue to improve our delivery experience. If you require any further assistance, please email us at [email protected], and our team will be happy to assist.
Best Regards,
CHARLES & KEITH Customer Service Team
My item was never delivered. They never updated me and I had to reach out to them. Also took a long time for them to refund my money.
Reply from CHARLES & KEITH2026-07-08
Dear Valued Customer,
We're truly sorry to hear about your experience. We understand how frustrating it must have been not to receive your order, to have had to reach out for updates, and to experience a delay in receiving your refund. Thank you for taking the time to share your feedback with us. We truly appreciate your comments and will take them into consideration as we continue to improve our communication and service processes. We hope to have the opportunity to serve you better in the future.
Best Regards,
CHARLES & KEITH Customer Service Team
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
I was heart broken when I received the wrong items because I really needed the shoes that I ordered for an event, so for that I give one star.
Reply from CHARLES & KEITH2026-07-08
Dear Valued Customer,
We're truly sorry to hear about your experience. We'd like the opportunity to look into this for you and see how we can assist. Please email us at [email protected] with your order number and the email address used for your purchase, and our team will be happy to investigate this further. Thank you for sharing your feedback, and we hope to have the opportunity to restore your confidence in shopping with us.
Best Regards,
CHARLES & KEITH Customer Service Team
Bag good quality. Exactly as advertised and was shipped quickly
Reply from CHARLES & KEITH2026-07-06
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
T
Tan · 1 review · Verified · Experienced 2026-06-15 ·
★★★★★
Best quality
Reply from CHARLES & KEITH2026-07-06
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
My order was processed quickly, shipping was quick and the quality of the shoes was very good.
I've bought several pairs of shoes and bags from Charles and Keith and have always been very happy with their products and service.
Reply from CHARLES & KEITH2026-07-06
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
Size doesn't fit i wanted to change but didn't know how.
Reply from CHARLES & KEITH2026-07-06
Dear Valued Customer,
We're sorry to hear that the size wasn't the right fit and that the exchange process wasn't clear. We appreciate your feedback and have shared it with the relevant team as we continue working to improve our customers' shopping experience.
Should you require any assistance with your return, please feel free to contact our Customer Service team at [email protected]. We'd be happy to help.
Best Regards,
CHARLES & KEITH Customer Service Team
Very classy n goes well with any outfit great quality
Reply from CHARLES & KEITH2026-07-06
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
I was very disappointed with my order. The shoes arrived defective—the sole was already detached from the shoe when I opened the package. They were clearly not properly glued together.
I contacted customer service to request an exchange since I received a faulty product. Instead of taking responsibility for the defect, I was told that I would have to pay for the return shipping label in order to exchange the shoes. I don’t think customers should have to pay extra when the product arrives damaged or defective.
Overall, this was a very frustrating experience. I expected better quality control and much better customer service. I would not recommend buying from this company based on my experience.
Reply from CHARLES & KEITH2026-07-10
Dear Valued Customer,
We're truly sorry to hear about your experience. This certainly isn't the experience we want for our customers. For items confirmed to be defective upon assessment, the return shipping costs would typically be covered by us. We'd like the opportunity to review your case again. Please email us at [email protected] with your order details, and our team will be happy to look into this further and assist you accordingly.
Best Regards,
CHARLES & KEITH Customer Service Team
I did not get the right product at all. It was a completely different product.
Reply from CHARLES & KEITH2026-07-08
Dear Valued Customer,
We're truly sorry to hear about your experience. We'd like the opportunity to look into this for you and see how we can assist. Please email us at [email protected] with your order number and the email address used for your purchase, and our team will be happy to investigate this further. Thank you for sharing your feedback, and we hope to have the opportunity to restore your confidence in shopping with us.
Best Regards,
CHARLES & KEITH Customer Service Team
P
Perry · 1 review · Verified · Experienced 2026-06-15 ·
★★★★★
Awesome
Delivery time is usually late, can understand. But it’s very smooth buying bags from the official site. Bags are very functional and very nice. Love this brand!!
Reply from CHARLES & KEITH2026-07-06
Dear Valued Customer,
Thank you for taking the time to share your feedback and for your kind words about our bags. We're delighted to hear that you've had a smooth shopping experience on our official website and that you love our products!
We're also sorry to hear that your deliveries have taken longer than expected. Your feedback has been shared with the relevant team as we continue working to improve our delivery experience.
We truly appreciate your support and look forward to serving you again soon.
Best Regards,
CHARLES & KEITH Customer Service Team
Absolutely love my Calla Tote bag! It can hold so much and get so many compliments on this bag. I use it for work and love everything about it. The website, to ordering and delivery was very easy. I recommend this to everyone!
Reply from CHARLES & KEITH2026-07-06
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
Jwpei
CHARLES & KEITH
StockX
RIHOAS
Halara
Fashion Nova
Wolf & Badger
CASETiFY