CHARLES & KEITH is a shoes, bags & accessories brand making headlines. Fashion Insiders biggest kept secret with affordable price points paired with luxury quality and design.
Written by the business, not verified by us.
Is CHARLES & KEITH legit?
CHARLES & KEITH (www.charleskeith.com) has a 3.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 42% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally love the high quality and stylish design of the bags and shoes they purchase, often noting that pieces look even better in person. People frequently mention that many items arrive quickly, fitting comfortably and exceeding expectations.
However, some reviewers were not happy with unexpected delivery delays and packages going missing without proper assistance. Customers also pointed out that customer support responses can be very slow, unhelpful, and difficult to reach when sorting out issues. Some buyers additionally experienced minor problems with unexpected product wear or sizing inconsistencies.
Auto-generated from all reviews of this business. For reference only.
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at [email protected].
Best Regards,
CHARLES & KEITH Customer Service Team
All thier items with good quality i really love it
Reply from CHARLES & KEITH2026-07-06
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
The item I purchased was cancelled and it was the last of that item so there was nothing to replace it. This was my one and only time ordering from Charles and Keith and I doubt I will again.
Reply from CHARLES & KEITH2026-07-08
Dear Valued Customer,
We're sorry to hear about your experience. We understand how disappointing it must have been to have your order cancelled, especially when the item was no longer available for replacement. Thank you for taking the time to share your feedback with us. We truly appreciate your comments and will take them into consideration as we continue to improve our inventory management and overall shopping experience. We hope to have the opportunity to serve you better in the future.
Best Regards,
CHARLES & KEITH Customer Service Team
I couldn’t track my parcel for few days. It was a gift it said delivered and went to aus post and checked no it wasn’t there. No reply from the help desk. I regretted it.
Reply from CHARLES & KEITH2026-07-08
Dear Valued Customer,
We're truly sorry to hear about your experience. We'd like the opportunity to look into this for you and see how we can assist. Please email us at [email protected] with your order number and the email address used for your purchase, and our team will be happy to investigate this further. Thank you for sharing your feedback, and we hope to have the opportunity to restore your confidence in shopping with us.
Best Regards,
CHARLES & KEITH Customer Service Team
Delivery was a bit difficult, wasn't delivered at home instead had to pick up which was far from my home.
Reply from CHARLES & KEITH2026-07-06
Dear Valued Customer,
We're sorry to hear that your delivery experience did not meet your expectations and understand the inconvenience of having to collect your parcel from a location far from your home. Your feedback has been shared with the relevant team for review as we continue working to improve our delivery experience.
We appreciate your support and hope to provide you with a smoother experience in the future.
We truly appreciate your support and look forward to serving you again soon.
Best Regards,
CHARLES & KEITH Customer Service Team
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
Dear Valued Customer,
We're sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to learn that your ordered item was unavailable and that a refund had to be processed. Thank you for taking the time to share your feedback with us. We truly appreciate your comments and will take them into consideration as we continue to improve our inventory management and customer experience.
Best Regards,
CHARLES & KEITH Customer Service Team
Poor customer service and shipping takes forever even if you pay for it.
Reply from CHARLES & KEITH2026-07-08
Dear Valued Customer,
We're sorry to hear that your experience did not meet your expectations. We understand how frustrating delays in shipping and the service experience can be, especially when you've paid for expedited delivery. Thank you for taking the time to share your feedback with us. We value your comments and will take them into consideration as we continue to improve our services. If you require any further assistance, please email us at [email protected] with your order details, and our team will be happy to assist.
Best Regards,
CHARLES & KEITH Customer Service Team
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at [email protected].
Best Regards,
CHARLES & KEITH Customer Service Team
I ordered a tote bag instead i got a small purse. I returned it and initiated the return. but i got a email that it takes 30 days for the payment refund.
Reply from CHARLES & KEITH2026-07-08
Dear Valued Customer,
We're sorry to hear about your experience and understand how frustrating it must have been to receive the wrong item and then face a waiting period for your refund. Thank you for taking the time to share your feedback with us. We truly appreciate it and will take your comments into consideration as we continue to review and improve our processes. Should you require any further assistance, please don't hesitate to email us at [email protected] with your order details.
Best Regards,
CHARLES & KEITH Customer Service Team
Absolutely my new go to for purses and shoes. Well made. Love the styles they are so classy. Would love to partner with them.
Reply from CHARLES & KEITH2026-07-06
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
I recently received my order from Charles & Keith, and while the overall quality and customer service have always been excellent, this time the product didn't match the pictures shown online. Unfortunately, it wasn't what I was expecting, so I'll have to return it.
That said, this is the first time I've been disappointed with a purchase. Charles & Keith is still one of my favourite brands, and I've always had great experiences with their products and service. I hope the product images can be made more accurate in the future.
Reply from CHARLES & KEITH2026-07-06
Dear Valued Customer,
We're sorry to hear that this item did not meet your expectations and apologise for any disappointment caused. We appreciate your comments regarding the product images and have shared your feedback with the relevant team for review as we continue working to improve our online shopping experience.
Thank you once again for your kind words and continued support. We truly appreciate it and look forward to serving you again.
Best Regards,
CHARLES & KEITH Customer Service Team
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
I ordered a black purse, tracker stated shipped & delivered but have not received the item. A few days before then, received a package which has another person’s name yet has my address. Very disappointing for first time purchase.
Reply from CHARLES & KEITH2026-07-08
Dear Valued Customer,
We're truly sorry to hear about your experience. We'd like the opportunity to look into this for you and see how we can assist. Please email us at [email protected] with your order number and the email address used for your purchase, and our team will be happy to investigate this further. Thank you for sharing your feedback, and we hope to have the opportunity to restore your confidence in shopping with us.
Best Regards,
CHARLES & KEITH Customer Service Team
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at [email protected].
Best Regards,
CHARLES & KEITH Customer Service Team
N
Nina · 1 review · Experienced 2026-05-20 ·
★★★★★
I bought a bag from Charles and Keith…
I bought a bag from Charles and Keith and the couire delivered a wrong address. Charles and Keith and the courier do not take any responsibility. They said already completed delivery even the proof of photo it was not my building. Please aware if you buy a product from them. They are very poor customer service. Terrible experience. I do not buy any products from them.
Reply from CHARLES & KEITH2026-07-08
Dear Valued Customer,
We're truly sorry to hear about your experience. We'd like the opportunity to look into this for you and see how we can assist. Please email us at [email protected] with your order number and the email address used for your purchase, and our team will be happy to investigate this further. Thank you for sharing your feedback, and we hope to have the opportunity to restore your confidence in shopping with us.
Best Regards,
CHARLES & KEITH Customer Service Team
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at [email protected].
Best Regards,
CHARLES & KEITH Customer Service Team
Beautiful bag for work or Uni. Fits everything well and good quality.
Reply from CHARLES & KEITH2026-07-06
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at [email protected].
Best Regards,
CHARLES & KEITH Customer Service Team
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