CHARLES & KEITH is a shoes, bags & accessories brand making headlines. Fashion Insiders biggest kept secret with affordable price points paired with luxury quality and design.
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Is CHARLES & KEITH legit?
CHARLES & KEITH (www.charleskeith.com) has a 3.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 42% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally love the high quality and stylish design of the bags and shoes they purchase, often noting that pieces look even better in person. People frequently mention that many items arrive quickly, fitting comfortably and exceeding expectations.
However, some reviewers were not happy with unexpected delivery delays and packages going missing without proper assistance. Customers also pointed out that customer support responses can be very slow, unhelpful, and difficult to reach when sorting out issues. Some buyers additionally experienced minor problems with unexpected product wear or sizing inconsistencies.
Auto-generated from all reviews of this business. For reference only.
Delivery took a long time and when the order is arrived, one item is missing and there is no responsibility asking to provide proof of parcel that the item is missing. Who's gonna keep the package after it is opened. This is totally ridiculous. The experience is really bad.
Reply from CHARLES & KEITH2026-06-09
Dear Valued Customer,
Thank you for your review and feedback.
We sincerely appreciate you taking the time to share your experience with us. We are truly sorry to hear that your recent experience did not meet your expectations, and we apologize for any disappointment or inconvenience this may have caused.
We take all customer feedback seriously, and please rest assured that we will do our best to improve on our services and product offerings moving forward. Your insights are invaluable in helping us provide a better experience for all of our customers.
If you would like to share more details about your experience or if there is anything we can do to assist you further, please do reach out to us.
Do reach out to us at [email protected] for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
Order a pre order bag on January that said will be delivery in February , until mid March still not ready, I contacted to request cancellation. Took them 1 whole day to reply and another 2 days to cancel and whole month to refund. Never shop with you guys anymore, do better, retrain customer service!!
Reply from CHARLES & KEITH2026-06-09
Dear Valued Customer,
Thank you for your review and feedback.
We sincerely appreciate you taking the time to share your experience with us. We are truly sorry to hear that your recent experience did not meet your expectations, and we apologize for any disappointment or inconvenience this may have caused.
We take all customer feedback seriously, and please rest assured that we will do our best to improve on our services and product offerings moving forward. Your insights are invaluable in helping us provide a better experience for all of our customers.
If you would like to share more details about your experience or if there is anything we can do to assist you further, please do reach out to us.
Do reach out to us at [email protected] for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
As advertised when I order the bag, delivery time varies different.
Reply from CHARLES & KEITH2026-06-09
Dear Valued Customer,
Thank you for your review and feedback.
We are delighted to hear that your shoes arrived in perfect condition and that you received so many compliments while wearing them.
However, we appreciate you highlighting your experience regarding the sizing. We understand that they run about half a size too small for you, and we appreciate this valuable insight. Feedback like yours is incredibly helpful for other shoppers, and we will certainly share your comments with our product development team to ensure we keep improving our fit consistency.
Do reach out to us at [email protected] for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at [email protected].
Best Regards,
CHARLES & KEITH Customer Service Team
Runs about half a size too small but the shoes came in perfect condition and I got so many compliments!
Reply from CHARLES & KEITH2026-06-09
Dear Valued Customer,
Thank you for your review and feedback.
We are delighted to hear that your shoes arrived in perfect condition and that you received so many compliments while wearing them.
However, we appreciate you highlighting your experience regarding the sizing. We understand that they run about half a size too small for you, and we appreciate this valuable insight. Feedback like yours is incredibly helpful for other shoppers, and we will certainly share your comments with our product development team to ensure we keep improving our fit consistency.
Do reach out to us at [email protected] for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at [email protected].
Best Regards,
CHARLES & KEITH Customer Service Team
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at [email protected].
Best Regards,
CHARLES & KEITH Customer Service Team
What kind of woman doesn't love a hand bag or better 2!!! Quality of the bags were amazing. I received a lot of compliments from my colleagues and my friends. Can't wait to purchase more! My last C&K bag was from 2018 and it had only come apart recently so k needed a new one and ended up buying two because why not! Love the styles and the colours of what's out right now!!
Reply from CHARLES & KEITH2026-06-08
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
I am a Dooney girl. Always have been. I was watching a show on Amazon and the woman was carrying a handbag I fell in love with instantly and knew I had to have! After a quick Google search I found it was from Charles & Keith. Now, full transparency I had never heard of the brand and figured it would be crazy expensive but I had to have it. Imagine my surprise..it super affordable! It arrived within days and was just as beautiful as it was on tv. I get so many compliments on this bag, I’m definitely going back for more colors! Charles & Keith.. you have a new fan for sure!
Reply from CHARLES & KEITH2026-06-08
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
Such a beautiful bag, good delivery time and amazing pieces! Will definitely buy again
Reply from CHARLES & KEITH2026-06-08
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
Dear Valued Customer,
Thank you for your review and feedback.
We sincerely apologize for the delay and frustration caused by the fact that you have yet to receive your order. We understand how disappointing it is to wait longer than expected for your items, and we deeply regret any inconvenience this situation has caused.
We take delivery issues very seriously and want to ensure your package reaches you safely. To allow us to check the current tracking status and urgently investigate the whereabouts of your shipment, please reach out to us with your order number.
Do reach out to us at [email protected] for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
I still have not received my packages even after almost a month of purchasing the item, and my delivery status has not updated since the 26th of may.
Reply from CHARLES & KEITH2026-06-09
Dear Valued Customer,
Thank you for your review and feedback.
We sincerely apologize for the delay and frustration caused by the fact that you have yet to receive your order. We understand how disappointing it is to wait longer than expected for your items, and we deeply regret any inconvenience this situation has caused.
We take delivery issues very seriously and want to ensure your package reaches you safely. To allow us to check the current tracking status and urgently investigate the whereabouts of your shipment, please reach out to us with your order number.
Do reach out to us at [email protected] for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
Extremely long delivery time
have been waiting for almost a month now
Reply from CHARLES & KEITH2026-06-03
Dear Valued Customer,
We're sorry to hear about the delay and understand your frustration after waiting so long for your order.
We've checked and can see that your parcel is currently out for delivery. We hope it reaches you very soon. If you experience any further issues or require additional assistance, please don't hesitate to contact us at [email protected], and we'll be happy to help.
Best Regards,
CHARLES & KEITH Customer Service Team
Love this bag! As a law student naturally I need to have a lot of materials with me and this fits quite a range of things. Perfect for a laptop and a few books, cosmetics, a pencil case drink bottle, etc. Very stylish too
Reply from CHARLES & KEITH2026-06-08
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
Efficient communication throughout a quick delivery process
Reply from CHARLES & KEITH2026-06-08
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
Easy website great products quick delivery and I love the small wallets.
Highly recommend
Reply from CHARLES & KEITH2026-06-08
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
The bag and pouch are so gorgeous and beautiful and they carry everything that I need on a day to day
Reply from CHARLES & KEITH2026-06-08
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
This bag is so very beautiful and crafted so well. It looks and feels so very high end! I was asked if it was 'Celine'!! Congratulations to the manufacturers and craftsmen of this bag!! I will send pictures later!
Reply from CHARLES & KEITH2026-06-08
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at [email protected]
Best Regards,
CHARLES & KEITH Customer Service Team
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