CheapOair.com (www.cheapoair.com) has a 3.8 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
What people say
c
customer · 2 reviews · Experienced 2026-07-26 ·
★★★★★
Don’t book a flight with them if you…
Don’t book a flight with them if you will change your mind in 30 minutes! I requested a cancellation within 30 mins and they wanted to charge me a $75 fee. Ridiculous as other websites and airlines do not charge fees for cancellations within 24 hours.
Reply from CheapOair.com2026-07-27
Unable to validate reservation for review. In order to address your concern, we need to know what the issue is. This is not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at [email protected] to include your booking number so we can look into this and follow up properly.. We value your input and are always striving to improve.
l
louis s · 2 reviews · Experienced 2026-07-12 ·
★★★★★
If I could give him a negative 100 I…
If I could give him a negative 100 I would these thieves the flight was scheduled for the fiance she gets to the airport for a flight from Oklahoma to Columbus Ohio and was told that it was canceled had to get a room over $200 locally expenses for food transportation cuz there's no car I had to book it on another airline the next day they refuse a refund would you book something with these people if you do good luck
Reply from CheapOair.com2026-07-27
Unable to validate reservation for review. In order to address your concern, we need to know what happened. This is not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at [email protected] to include your booking number so we can look into this and follow up properly.. We value your input and are always striving to improve.
CheapOair the worst booking company ever. I've made a huge mistake when I bought tickets through this company with illegal charges on my credit card, after I booked my flight.
They definitely try to squeeze out every cent from you. They were able to charge me travel insurance, a cancellation fee, a penalty fee from the airline, a change fee, and managed to forfeit any remaining credit from the original cancellation without notifying us this would happen.
Basically were able to rack up hundreds in fees even though we purchased travel insurance.
Ridiculous company.
I wish this company just disappeared from market for ever. I'm gonna posted everywhere about this creepy and corrupted business. Believe me they're gonna be "famous" everywhere.
Reply from CheapOair.com2026-07-27
Unable to validate reservation for review. Insurance is for medical emergencies, lost bags, delayed flights, death and claims must be filed directly with the provider and we do include the PDF coverage and benefits in your email. It is not for a voluntary change in plans or cancellation of a non refundable ticket. This is not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at [email protected] to include your booking number so we can look into this and follow up properly.. We value your input and are always striving to improve.
I got a call from Cheapoair after buying 3 tickets to Vietnam asking if I also want to purchase seats. I asked them if I could get 3 seats that are in a row and they said yes, we can guarantee you that. I discovered that the seats are 40A, 40B, and 41A, which are not three seats together in the same row. I called them back and they said that there are no seats in a row available and that I could not get a refund on the seat tickets. This is highly disappointing since I have been flying with cheapoair for more than 5 years and will not be booking from them again.
Reply from CheapOair.com2026-07-28
Unable to validate reservation for review. This is not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at [email protected] to include your booking number so we can look into this and follow up properly.. We value your input and are always striving to improve.
We unfortunately are unable to make the trip because my wife was in an accident and is suffering from the affects of a concussion. You and the airline refuse to refund any of the $700. we paid for tickets!! Even though you clearly will resell the tickets and recoup any loss you may have (temporarily) incurred! THIS IS BULLSHIT! We will NEVER use your services again and will advise others to do the same! Y'all are a bunch of scammers! PERIOD!!!
Reply from CheapOair.com2026-07-28
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations — that’s never what we aim for. If you're open to it, please contact us at [email protected] along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
The company has inexperienced workers and no resolution to issues processes. Last minute cancelations by Cheapoair air carriers has left me stranded and I paid for travel protection. There policies do not align with situations that affect peoples travel & monies that they pay for services that are not rendered. I want to escalate my issue and want a full refund.
Reply from CheapOair.com2026-07-27
Unable to validate reservation for review. Insurance is for medical emergencies, lost bags, delayed flights, death and claims must be filed directly with the provider and we do include the PDF coverage and benefits in your email. It is not for a voluntary change in plans or cancellation of a non refundable ticket. This is not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at [email protected] to include your booking number so we can look into this and follow up properly.. We value your input and are always striving to improve.
A
ArmAf · 2 reviews · Experienced 2026-07-25 ·
★★★★★
WORST booking experience
This was one of the WORST booking experiences I've ever had. I selected my travel date, confirmed it, and moved on to the next step. Somehow, the website changed my departure date on its own without me noticing. Instead of the date I originally chose, my ticket was issued for a completely different date.
I spent nearly two hours on the phone with customer service trying to fix a mistake that should have never happened in the first place. In the end, I was forced to pay over $300 just to exchange my ticket back to the date I had originally intended to book.
To make things even worse, my original non-stop flight was changed to a one-stop itinerary. Instead of a quick 2-hour direct flight, I ended up with a trip that took around +8 hours—and I had to pay even more money for it. Completely unacceptable.
This feels incredibly deceptive and unfair. I would never trust this company again, and I strongly recommend that others double-check everything even triple- check or, better yet, book somewhere else..
Reply from CheapOair.com2026-07-27
Unable to validate reservation for review. In order to address your concern, we need to know what the issue is. This is not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at [email protected] to include your booking number so we can look into this and follow up properly.. We value your input and are always striving to improve.
Flight n staff were extremely good , delay at Bostin airport was far from comfortable and difficult.
Rgds
Tahir Mazhar Dada
Reply from CheapOair.com2026-07-27
We appreciate your kind words about the airline flight and staff. We are truly sorry to hear about the uncomfortable delay you experienced at Boston Airport. Thank you for taking the time to share your experience.
I paid extra money for flexibility changes of booking.. when i tried to make my flight earlier they asked for 101 usd for the changes.. so why you take extra money if you don't apply such services and the auto answer keep telling nonsense of words with out giving any solutions.. same answer every time..
Reply from CheapOair.com2026-07-27
Unable to validate reservation for review. In order to address your concern, we need to know what the issue is. This is not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at [email protected] to include your booking number so we can look into this and follow up properly.. We value your input and are always striving to improve.
A
Ali · 1 review · Verified · Experienced 2026-07-26 ·
★★★★★
Scammed and fraud never be able to …
Scammed and fraud never be able to used ticket were paid
Reply from CheapOair.com2026-07-27
Unable to validate reservation for review. If you have purchased a BASIC ECONOMY tickets, it is the most restrictive and does not allow for changes or refund, per airline rules. In order to address your concerns, we need to know what happened. This is not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at [email protected] to include your booking number so we can look into this and follow up properly.. We value your input and are always striving to improve.
The pricing is great. The booking process is fine except it appears to be glichy as my computer screen went white several times.
Reply from CheapOair.com2026-07-27
We're happy to hear you found our pricing great! We appreciate you bringing the booking process issue to our attention; we are looking into the screen glitch.
J
Jenny · 1 review · Experienced 2026-07-23 ·
★★★★★
Scam artists
Scam artists
They definitely try to squeeze out every cent from you. I purchased travel insurance for my flight and then needed to cancel. They were able to charge me travel insurance, a cancellation fee, a penalty fee from the airline, a change fee, and managed to forfeit any remaining credit from the original cancellation without notifying us this would happen.
Basically were able to rack up hundreds in fees even though we purchased travel insurance.
Ridiculous company.
And when you complain about the fees, they "talk to a manager" and suddenly the $200 fees are half what they said a minute ago.
I don't recommend you use them
Reply from CheapOair.com2026-07-27
Unable to validate reservation for review. In order to address your concern, we need to know what the issue is. This is not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at [email protected] to include your booking number so we can look into this and follow up properly.. We value your input and are always striving to improve.
