Choice Home Warranty (www.choicehomewarranty.com) has a 3.7 out of 5 rating on OK.one, based on 216 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 25% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Had AC problem which turned out to be a coolant leak. Slow response due to lack of repair personal willing to take the job. Got my own and choice denied the claim due to the location of the leak. They cited an exclusion in the fine print. This location turned out to be a common site and wouldn't you know they had an exclusion. Very dissatisfied!!
I have been using CHW for the last two years. It's usually not something major on my claims and they've gotten a tech out and completed the job. This May I opened a claim for my AC/ HVAC unit and we're now in August and the repairs remain undone. It's ridiculous that sny repair or replacement would take this long. Would remain undone. I was in the middle of the tech not being paid for other jobs and no longer activated to complete my job. No one told me I find this out after several calls for updates as I paid for parts was waiting install. Mund you its 90-100 where I'm located. This was tech #2 the first tech took the initial fee and not the job. They've sent since this 3 other techs and what I'm finding is that the techs don't want to take the jobs because they may not get paid on time. When checking on my own techs say that they get the run around when dealing with this warranty company l have to believe it. Since its been months and I cant get anyone through this company to do the job that is also costing me out of pocket since they say its an upgrade. I dont care get someone to do the job it shouldn't take months! I would never recommend CHW to any homeowner.
Very easy and they explained all questions I had
Electrician was on time and knew what is the problem to fix.
Service provider came when expected and performed task quickly and accurately.
That your speaking with Ai I would have preferred to speak to a person!
Technician was great! HOWEVER you said my job wasn’t covered! My fridge needs new LED bulbs but was told no because it falls under maintenance!! I don’t know how I would know that this light would fail! Do you just randomly replace LED in your house? How can I maintain a light! I just paid $85 and my fee each month!! I intend to drop your services!
Kurt was extermemly helpful and answered all questions
The customer service & technical skills of the technician was excellent. However, the time it took to retrieve an in person visit was not acceptable. Also, I have not seen a circumstance where Choice Warrenty company has covered ANY repair submitted as a claim.
The courtesy and professionalism of the employee.
Choice Home Warranty is always there for us. Whenever I call for help, CHW is responding very well ! Good job Choice, it’s the right choice !
The support contact wanted to hear my issue with what piece of hardware. I explained what was happening and he placed the service call!!
We made a claim May 15 regarding our ice-maker. Ellebee Solution was sent to service it. We paid the $75 fee and a Nee Ice Maker was supposedly installed, but it still did not work properly, water dripping from the NEW ice maker. We notified Choice Warranty but was told it was past the 30 day warranty. Less than two months later the so called new ice-maker stopped working, we filed another claim for the same supposedly NEW Ice maker and was told the $75 fee was still due. The repair person stated, this is common for this type of refrigerator, but we’ve had it for over eight years with no problems until now, but yard supposedly New Ice Maker is leaking as it did when it was FIRST installed and we keep getting the “run around”. The number the repair company gave doesn’t work.
my unit was out for fifteen days and the heat was really bad. Finally got it fixed on august3 2026. People seem to care less that I did not have air. Sent two seperate people here to look at it, one was a applicance repair man and know jack about air. The second was an air repair person, took ten minutes to fix my unit..He really great, but you need to vet your service people more carefully. Other than the above complaint, I have no prob lems with choice home warranty
The technician was awesome, very knowledgeable. Very very polite. Would highly recommend this company in the future for repairs.
The service was fixed upon the service techs arrival. The technician was polite and knowledgeable. He completed the service in a timely manner with no complications. His name was Cristopher. The only issue was in the minor delay in assigning a service contractor. Overall I'm pleased with choice home warranty and the contractor.
The process of locating a tradesperson and connecting with a customer service representative is exceptionally efficient. However, the company frequently denies claims and has, on occasion, indicated a claim as approved despite my prior notification that it was not covered.
Technician appointment was cancelled and rescheduled 3 times. After changing our personal appointments, technician showed up after the first cancellation. Even after the technician arrived, we kept getting emails that the technician was on the way twice on different days. After putting in a claim, we had to wait over 5-6 days for a technician to arrive. Even after your wonderful reviews, I find it difficult to believe those reviews are really true. Your service is not what I expected. I left messages for my sales person(s) and no one had the curtesy to return a call.
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