The delivery address is totally wrong
The delivery address is totally wrong, wrong street name and wrong building name. I need to pay extra to courier due to the address change request
About Chuwi
Data updated- Website
- www.chuwi.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 16% (29/176)
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About this business
CHUWI is a famous China digital brand owned by CHUWI innovation and technology (Shenzhen) co., ltd. Established in 2004, now our company has more than 10 years history. We have been engaged in designing, developing and producing our own brand tablet pc...
Written by the business, not verified by us.Is Chuwi legit?
Chuwi (www.chuwi.com) has a 3.3 out of 5 rating on OK.one, based on 478 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 31% give 1 star; The business has replied to 16% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally fast shipping times and secure packaging, noting that items consistently arrive promptly and in wonderful condition. Many buyers also highlight that the devices offer solid everyday performance, a great display quality, and impressive value for the price tag. Some reviewers were not happy with missing accessories or incomplete packages received upon delivery. Additionally, other customers noted frustrating experiences regarding poor support response times, delayed order tracking information, and unexpected hardware failures after short periods of use. A few people also felt that certain items failed prematurely or did not meet expectations.
Auto-generated from all reviews of this business. For reference only.What people say
I paid extra for the i5 model and…
I paid extra for the i5 model and received the i3 with the extra ram. Quite unhappy === The company has since offered a refund for the difference, but I insisted on sending it back to get the correct model. Feels practiced, and I don’t believe it was an accident. Probably more than 3 out of 4 people wouldn’t even notice. I’m going to be super chapped if I have to pay import duty a second time. More details to follow.
Very fast very good
Still today I did not received the leptop.why nobody has contact me?
I did not receive the product yet. Time was July 10th. If I did not receive on next Monday, I will cancel it in my Credit card
Very bad customer services :
Very bad customer services : 1. Wrong address in Chinese causing SF holding up delivery 2. No response to SF for clarification 3. No response to my email I have to call SF when back to office to give correct delivery address
Recvd item in gd condtn
Recvd item in gd condtn. Well packed. Item design is good and sleek. Like the feel. Even the keyboard comfortable when typing. Overall. I like.
Easy and quick.
Easy to order and delivered in record time!
Affordable products but debited my…
Affordable products but debited my account when order was not confirmed
Their after service and quality is very…
Their after service and quality is very poor I bought I bought tablet.. It was defective, I paid freight charges and send it for repair on December 2022 and till now I havent received it after the repair.. More then 8months to repair a device...Normally every company gives 12months warranty in their 8months is for repair period Everytime I email them... They ask me wait patiently and I waited 8months patiently, recently I understood that this problem is not just for me... For all customers, who send their device for repair it's been 6months and still dint received them after repair So kindly review this thing before u buy chuwi products
Very very good
Very very good! Thank you.
very good experience
A Disappointed Buyer
The detailed info on the website is bad. It refers to the previous model of the Chuwi HeroBox. Most wrong details are improvements, but not all. The website says "Windows 10", it is "Windows 11", maybe you don't care. The website says "Fanless, Quiet", and I am very disappointed, it has a NOISY FAN.
I was a bit sceptic
I was a bit sceptic, didn' have high expectation on the shipment and item but everithing was top. Item recived in 4 days as specified, well packed. Paid by paypal. Great experience so far.
Order and delivery
Order, immediate shipping, no troubles, tablet received in few days.
Cpu always on 100%
All perfect apart missing Email confirmation after order
I've not received any confirmation email after the order and I'd to write to the customer service. The reply was very fast and exhaustive to be honest. Tablet arrived well packaged and works fine!
Ubook X Pro 13
A very good surprise about the Price/Quality of the Ubook X Pro. Nicely crafted and good performance for this hybride product. Quick start up and highly responsive. I am really satisfied about the product. By the way Chuwi processed and send my tablet very quickly.
Good product!
5+ super company
Great netbook
Great netbook, so far very impressed for such small price. Newest Intel SoC and DDR5 for less than 250$ is a steal. On the downside, very poor after sale support. They never answered my emails where I was asking about the dispatch time (one week) and the tracking link provided doesn't work. So the order was delivered without any monitoring
Quick and on time
Quick and on time. Perfect
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