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Is Compensair legit?
Compensair (www.compensair.com) has a 3.7 out of 5 rating on OK.one, based on 367 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 25% give 1 star; The business has replied to 72% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly responsive support and professional team that manages travel disruption claims with remarkable efficiency. People note that the overall reimbursement process is extremely smooth, with clear and reassuring updates provided consistently throughout the procedure.
However, some people mentioned experiencing lengthy delays, repetitive automated responses, and a frustrating lack of updates regarding the true status of their cases. Consumers also felt that the service fees charged upon successfully receiving a refund were significantly high. Reviewers noted that waiting for prolonged periods without proper progress reports caused unnecessary frustration.
Auto-generated from all reviews of this business. For reference only.
I submitted two claims with Compensair on 30/08/2025—one for myself and one for my wife. We were travelling together on the exact same flight and sat next to each other.
My wife received her compensation back on 27/04/2026. However, months later, I have still not received mine. When I contact customer service, they simply claim my file is "not complete."
How is it possible that one claim on the exact same flight, submitted at the exact same minute, is finalized and paid, while the other is stuck in limbo? It makes no logical sense and feels like they are withholding funds or ignoring my file entirely.
Extremely poor communication, zero logic in how they process joint bookings, and absolute lack of transparency. I would strongly recommend avoiding Compensair and using a more reliable service or claiming directly with the airline.
Reply from Compensair2026-08-04
Hello,
We are sorry to hear about your experience.
Although both claims relate to the same flight and were submitted at the same time, each passenger's claim is reviewed separately by the airline and, where necessary, by the relevant authorities. Unfortunately, this means that processing times may differ, even for passengers travelling together.
Based on the information provided in your review, we were unable to identify your specific case. If you contact us at [email protected] with your case details, we will be happy to review the current status of your claim and provide you with a detailed update.
I didn’t have to do anything yet Compensair handled everything with extreme caution and updating me on every step along the way. It took around 3 months which I consider a fair amount of time. The compensation amount is also quite satisfying.
*My Experience with Compensair – Highly Recommended*
I travelled from Pakistan to Hungary on 20th January 2026 and faced a 24-hour delay on my return due to Pegasus Airlines. Their flight from Europe was delayed, causing me to miss my connecting flight from Turkey to Pakistan. I had to wait at the airport for 24 hours with no accommodation provided.
I contacted Compensair to file my claim, and they handled everything professionally. After 6 months of excellent follow-up, I successfully received my compensation.
The best part is that Compensair charges no upfront fees — they only take their commission after you get your compensation.
I strongly recommend Compensair to anyone facing flight disruptions. Their service is reliable, transparent, and truly the best in the industry.
Reliable, transparent, and hassle-free. Best service for flight compensation. Thank you, Compensair!
I had a positive experience with Compensair handling my airline delay compensation claim. The process took almost two years to complete, which was longer than I expected, but I understand that these cases can take time, especially if the airline disputes the claim.
Throughout the process, Compensair managed everything on my behalf and kept the claim moving forward. In the end, I received my compensation, so I’m satisfied with the outcome. If you’re not in a hurry and prefer having professionals handle the paperwork and communication with the airline, I would recommend their service.
Submitting my claim and details was very simple and efficient. However, I received an email notification from Compensair on 16 June 2026 that the airline has informed them that payment for the compensation has been made to my designated banking details. I advised them that no payment has been received and have i have followed up every Monday (including today) since 16 June 2026. I seem to be getting very generic responses with no information at all regarding why i was advised that payment was made but no funds have been received.
The only feedback i received is that the email was sent automatically based on an average time frame. This seems very inefficient and provides false information to the customer which only causes frustration and instills doubt in my mind.
Reply from Compensair2026-07-21
Dear Chandler,
We would like to clarify that the email was not intended to indicate that you needed to pay our service fee before receiving the compensation. Our fee is only payable after the compensation has been received, and we are equally interested in resolving this matter as we only receive our fee after a successful payout.
After you informed us that the funds had not arrived, we contacted the airline to request an update on the payment status. We followed up again, but unfortunately, we have not yet received a response. Airline payment processing timelines are outside of our control, but we are actively monitoring your case and will continue following up.
We apologize for the confusion caused by the automated message and appreciate your patience while we work with the airline to clarify the payment status.
If you have any further questions, please contact us at [email protected]
Almost 3 years now, Since 2023, with plenty of messages telling for them to accelerate the process, I haven't received my compensation.
I don't recommand this waste of time and non-profesionnal company. And will act legaly counter them since I'm a Euro resident now.
Reply from Compensair2026-07-21
Dear Mokhtar,
We regret that the processing of your claim has taken longer than expected.
The airline rejected the claim, stating that the flight disruption was caused by a technical defect. However, our team has not given up on your case. We are currently exploring further options to continue pre-legal negotiations with the airline and assessing the possibility of escalating the matter to the relevant authorities.
Unfortunately, these additional steps can significantly extend the time needed to resolve the claim. Please be assured that we remain committed to achieving a successful outcome, as we only receive our commission if compensation is recovered.
If you have any further questions, please contact us at [email protected].
Compensair is a very professional, reliable, and responsive service that delivers concrete results. Thanks to Compensair, I received a refund for the flight cancellation affecting both me and my son.
Thank you so much.
I recommend it.
I really appreciated the step-by-step application tracking, the fast work of your team, and the ease of submitting your application. Thank you so much, I will gladly recommend you to all my friends, as you are the best.
We have a problem with airflight (Overbooking with Lufthansa (LH))
We have a problem with airflight Lufthansa (LH) because of overbooking and contact Compensair. Over the long journey of compensation, the supporting team of Compensair was always welcoming, helpful and respond rapidly allover the day through whattsap and mails. They are honest and I suggest Compensair for all passengers who face any problem with airflights.
Thanks for Compensair
They accept the claim and pretend to work on it. When inquiring about the status of the case, they cite various reasons, but in reality, they do nothing. They also provide no evidence of what they've done. They simply lie about the claim status.
Five years have passed since we filed the claim, and we haven't received compensation for the flight. Furthermore, we haven't received any information about the claim's progress during this entire time. We had to contact them ourselves every time. And when the five-year period passed, they simply stopped responding. They claimed they'd referred the case to court, but that never happened.
Because of this company, we lost the opportunity to work with another compensation company, as their agreement prohibits working with other companies until the claim is closed.
Don't even think about working with them.
Reply from Compensair2026-06-19
Dear Vladimir,
We regret to hear that our services did not meet your expectations.
Unfortunately, claim processing times can sometimes be significantly extended due to airline responses, legal proceedings, or other factors outside our direct control. We understand how frustrating it can be when a case takes longer than expected and updates do not meet expectations.
We take your concerns seriously and would like to review your case in detail. Please contact us at [email protected] so that we can investigate the matter and provide you with an update.
Holding our money since 2020? Flight VY7751 (Vueling Airlines)On June 16, 2020, Anastasiia Shylo and Mariya Konyk signed and submitted the official Assignment Forms to Compensair for flight VY7751. The airline is operating normally and the Spanish statute of limitations is 5 years, which means the legal action must have been successfully processed long ago.However, Compensair has completely ignored all our follow-up emails sent in 2021, 2023, and now in 2026. This is absolutely unacceptable. We demand a full status update regarding our case and our payout immediately! Our contact email in your system is . Please contact us to resolve this.
Reply from Compensair2026-06-19
Dear Anastasiia,
We are sorry to hear about your dissatisfaction with the outcome of your claim.
Please note that no compensation funds were received from the airline and, therefore, no money has been withheld by Compensair.
Following the submission of your claim, our legal team pursued the case with the airline. However, the claim was rejected, and the pre-court proceedings did not result in a successful outcome. Despite the actions taken on the claim, we were ultimately unable to pursue the matter further, and the case was closed.
If you have not received our previous communications or would like us to review the correspondence history with you, please contact us at [email protected] and we will be happy to assist.
I filed a claim with Compensair on my sister's behalf, Enkeleida Hoxha. I can't even begin to count how many emails I've sent them. The matter is in this or that process, they keep assuring me. After nearly a year, they informed me that the airline had not approved the compensation.
Reply from Compensair2026-06-19
Dear Valentina,
The airline rejected the claim, stating that the disruption was caused by air traffic control restrictions. Under EU Regulation 261/2004, such circumstances are considered extraordinary and do not entitle passengers to compensation.
Our team carefully reviewed and pursued your claim, but unfortunately, we were unable to identify sufficient grounds to challenge the airline's decision further. As we only receive a commission when a claim is successful, we are always motivated to pursue valid cases wherever possible.
We genuinely wish we could have achieved a more favorable outcome for you.
Incredibly straightforward. Compare this to a dispute directly with an airline, such as the shocking experience I’ve just had dealing with Ryanair under similar circumstances, and it’s two-thumbs up. Thank you.
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