Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
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Is cpap.com legit?
cpap.com (www.cpap.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 35% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-11.
This company used to be awesome with fast customer support and speed. Now they seemed to have outsourced a lot of that and response times are slow.
On top of that they are charging mandatory lost package insurance fees in a tiny box on the right side of your orders that I missed. When I brought this up with the CSR they said it was my fault I didn't unselect it and that I should be more careful in the future.
Reply from cpap.com2026-01-28
Hi Daniel,
Thank you for sharing your honest feedback. I understand how frustrating it can be to find unexpected charges on your order that you didn’t opt into. I’ve escalated this to our customer service team, and we’ve refunded the package protection fee. Please allow me to be the first to apologize to you that it took us so long to make this right.
We automatically apply package protection to every order because of the sensitive nature of the equipment we sell. This protection fee is not mandatory, and can be removed from the cart before checkout. However, I do want to acknowledge that the way we handle this could certainly be clearer, and I will be passing this feedback on to our design team for internal review.
The last thing we want is for our customers to think we’re engaging in deceptive business practices. Our intention is to provide automatic protection for the things that matter most, so our customers have recourse should something happen during the shipping process.
I’d also like to acknowledge the response you received from our customer service representative. You should not have been made to feel at fault for something that wasn’t clearly communicated, and I apologize for that as well. We will be reviewing how cases like this are handled in the future, so thank you for bringing this to our attention.
We’d also like to extend an offer of $25 store credit, which you'll see in your account the next time you log into cpap.com. We hope that we have not lost you as a customer, and look forward to an opportunity to regain your trust.
Illegal and scammy sales practices!
I ordered supplies (mask, hose, cushion) and was…
1) charged before anything shipped
2) told days later that the order could not ship / proceed unless I gave them a prescription… of course they have a ‘prescription finder’ service for $35.
Note, it is a matter of law that CPAP supplies do not require a prescription. They know this.
Awaiting resolution… this should have been a simple purchase, but is made hard by manipulative and predatory practices, while I wait for supplies that I very much need. Never again using ‘The CPAP Store’. Horrible.
Terrible service. They do not answer phone calls or emails. The return policy is atroceaous as you order wrong items as there is no service. They do not accept healtcare charges, you have to fill out own paperwork. I personally cannot wait until someone takes over this market segment and cares about the customers.
This company is totally incompetent. Two weeks after I ordered CPAP supplies, I found out what happened to my order: IT NEVER SHIPPED. This company claimed that they needed a script from my Doctor. I’m glad tha I followed up because they certainly didn’t. So my Doctor sent them 2 scripts in 2 days and they claim that the script was incomplete. My Doctor submits the same content all the time but ONLY THIS COMPANY WHO NEVER FOLLOWS UP has this problem. Buyer, BEWARE OF THIS INCOMPOTENT COMPANY AND THEIR NASTY CUSTOMER SETVICE AGENTS. Rip off city!!!
please know i dont need help to sleep and because i rather to sleep on my own without having cpap and i prefer to stay up later at night and play on my phone all night instead of going to bed and sleep at night with nothing to do and i dont want to do that and i rather to have choice to play on my phone at night and snoring at night time and i cant help it at all thing is i rather sleep whenever i want to and my parents trying to get me to sleep with cpap and i tell them no i dont have to sleep with cpap and because i rather to stay up later at night and partying on my phone at night time and i dont need people to tell me what to do about i cant snore or playing on my phone all night long and i cant help it wont people mind their own business and stop being bossy about party animals playing on their phones at night time and really cant help it and i rather to live without cpap
Customer Service That Goes Above and Beyond – A Lifelong Customer!
Customer Service That Goes Above and Beyond – A Lifelong Customer!
I’ve been a loyal customer of CPAP.com for years, and I can honestly say they set the gold standard for both prices and customer service. Their prices are consistently the best I’ve found, but what really keeps me coming back is their incredible support team.
Recently, I made a mistake with my subscription setup (completely my fault—it’s actually super clear how to do it, but I just missed it). As a result, I received supplies I didn’t need. I reached out to CPAP.com, expecting a hassle, but instead, I was blown away. Their team was not only super responsive, but they also made me feel valued and respected throughout the entire process. They went above and beyond to fix my mistake quickly and with zero stress on my end.
It’s rare these days to find a company that truly cares about its customers, but CPAP.com does. I genuinely wish every company had customer service like this! Thanks to their outstanding support and great prices, I’ll be a customer for life.
If you’re on the fence about where to get your CPAP supplies, do yourself a favor and choose CPAP.com. You won’t regret it!
Keith Cathcart
I placed an order on-line but later realized that I made a mistake with this order. I called the 1-800 number and spoke with Crystal. She was great! Very pleasant to speak with and help me work through my request. She was very knowledgeable with the products and answered all my questions.
I was most impressed with Crystal, the representative who helped me through the process. I am severely limited in my tech knowledge and had no clue as to how to complete the process. Crystal was very patient, professional and thorough in assisting me even as several options were not working and several others had to be tried before successfully completing the purchase. Crystal did an excellent job of explaining the equipment and what would work with what and it took a lot of her time to walk me through it. I, very much, appreciated her efforts. Excellent customer service.
Rose answered my call about cancelling a subscription in which I erroneously enrolled. She was friendly, courteous, and very efficient. She even call me back when my call was dropped, to inform me that the transaction was completed.
Great on-line medical supply company. MUCH less expensive than purchasing through the insurance company.
The product is original factory sealed. (Not a generic)
I have purchased multiple times from this supplier, through a local medical supply company, and directly from manufacturer.
Great service. Highly recommended
Crystal was extremely helpful, pleasant and knowledgeable. I order online a great deal and found my experience ordering an AirMini travel C-Pap with Crystal exceptionally easy and pleasant. It was nice to actually talk to a real person rather than interacting with a computer.
The professional that helped me was awesome! That is why I continue to use them. Great products and professional employees. That's how you run a successful business.
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