Excellent customer service
Excellent customer service! Brandy was outstanding at understanding my concerns and assisted me in replacing my recently orders CPAP mask.
About cpap.com
Data updated- Website
- www.cpap.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 24 reviews
- Replies to negative
- 35% (7/20)
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About this business
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
Written by the business, not verified by us.Is cpap.com legit?
cpap.com (www.cpap.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 35% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
The team at CPAP.com is always super…
The team at CPAP.com is always super helpful and efficient. I'm so glad I chose them as my provider and my most recent experience didn't disappoint. Tiania was super helpful at helping me find what I needed and got my order out right away. Thank you so much!!
Excellent service
Excellent service, the woman helping me was friendly, professional and very helpful!
Mary was exceptional
Mary was very helpful in trying to get a good fit for a Cpap mask. She was very kind
6 Stars
I didn't trust what I should get. The mask and frame guide helped but I couldn't find a bundle I knew would work so I called and the services to get everything needed was perfect. Fast forward and I cannot get the pillows to work right for me and called once more and yet again the service to result was perfect. I would not choose to order anywhere else now just because their care for the customer is paramount.
Crystal did an excellent job guiding me…
Crystal did an excellent job guiding me thru what I needed and how to use the point system and getting it to me before I left the country. Thank you again!!
Crystal is a 10! Website is a 0!
I spoke with Crystal and she made my experience delightful. She was knowledgeable, helpful and pleasant. Now, the bad news. They changed their website since I last bought from them and it absolutely sucks! I would give them a 1 except it would reflect poorly on Crystal who is great!
I spoke to Daryl yesterday
I spoke to Daryl yesterday; he is very good at his job. He quoted me the price, and I told him I could buy most items cheaper from other companies. He understood, but right after we were done with the phone call, an invoice showed up in my email. I ended up ordering the 2 items from another store at a much cheaper cost.
LeRose is great
LeRose is great. Patient, kind, caring and extremely professional.
Mary B did a wonderful job with my CPAP…
Mary B did a wonderful job with my CPAP order! Thank you!!
I made a mistake w a product order
I had made a mistake w a product order. Daryl was very helpful with my request and resolved my issue immediately.
All answers answered
Brandy was so helpful and explained answers to my questions fabulously!!! Thank you
Mary B
Mary B. is super helpful. It was a pleasure.
Completely let down
I made six total calls to cpap.com and still have no resolution. Four calls were made on Mi day June 4th during business hours but they were closed. Two calls were made today. The first representative was as helpful as he could be but after I hung up with him and checked the information I was given I discovered it to not be correct. So, I called back. Trying to communicated with the rep was next to impossible and so I asked to speak to a manager and was put on hold for over 20 mins until I had to get off the call because of other responsibilities. I am severely disappointed and am about ready to return products and try someone else.
Mary Was very professional and solved…
Mary Was very professional and solved my problem in seconds. Definitely use the 800 help line if you have any questions.
Juliene took care of the problem I was…
Juliene took care of the problem I was having and ensured I received my discount code to get the best price for my travel CPAP when compared to other merchants.
Great customer service
Great customer service. I needed to cancel my order and they handled it promptly with no fuss. Thank you cpap.com
Great Customer Service
Fast, friendly, helpful response to a phone call to request a return.
Quick response and helpful service
Tiania was so helpful in completing my order quickly. I was having trouble doing it online. I'm all set now and even saved money with the current promo code. Thanks for the great service. Deb
Brandy was so very kind and helpful
Brandy was so very kind and helpful. The entire conversation took 11 minutes and I am very hopeful this new mask will work very well for me. Truly appreciate Brandy’s kindness and understanding.
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