About Cruise America
Data updated- Website
- www.cruiseamerica.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 83% (34/41)
Do you own Cruise America? Claim this profile for free and start replying to reviews.
About this business
Choose CruiseCruise America is the leading RV rental and sales provider in North America with more than 130 locations. Established in 1972, there is a long standing history founded by family and more recently transitioned to employee owned company allowing each and every talent to grow within in the organization. Headquartered in Phoenix, Arizona, the company possesses the largest fleet in North America which are custom built for rental. Cruise America are seen as experts in first time rental and brings in customers from all over the world to experience one of 4 models that can sleep anywhere from 2 to 7 people. Paired with a fantastic business model, Cruise has a strong customer focused culture and is motivated by helping customers experience memorable vacations. When considering camping, think Cruise.Learn MoreRent an RVView DealsExplore the LifestylePurchase an RV Our PromiseCruise America's #1 priority is your happiness and we stand by our vehicles 100%. If you have any issues, we are here to help and work incredibly hard to make sure you are happy. If you need anything at all, please reach out to our customer care team.
Is Cruise America legit?
Cruise America (www.cruiseamerica.com) has a 4.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Customer service, Product, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the helpful and professional staff who make planning trips smooth, easy, and stress-free. People deeply appreciate the knowledgeable assistance provided during the reservation process, ensuring all inquiries are answered thoroughly and patiently. Many visitors note that the booking phase is seamless and well organized from start to finish. Some reviewers were not happy with the quality of the vehicles, mentioning broken equipment and faulty appliances. Consumers also mentioned experiencing frustrating mechanical problems on the road alongside unhelpful support responses when seeking prompt assistance. A few travelers expressed disappointment with inadequate responses to vehicle maintenance issues during their trips.
Auto-generated from all reviews of this business. For reference only.What people say
Good customer service!
Staff were helpful and easy to deal with, all my questions were answered.
the initial call to set up this…
Well the initial call to set up this reservation was great. We can give a better review after picking up the RV and traveling in it.
Wonderful experience securing our RV…
Wonderful experience securing our RV for a trip through Utah. Theresa Riley was the rep I spoke with, she was very knowledgeable and helpful, I felt like I was talking with a friend, she was so kind. Theresa had tips and shared personal experience, we are even more excited for this trip now!
quick
quick, easy, and informative agent
Kind, smart and friendly
Smart and friendly folks
Theresa was very helpful and…
Theresa was very helpful and knowledgeable and made it easy to complete the reservation quickly
Docteur BENSAIDUnited States · 1 review · Experienced 2026-08-06 ·
An absolute disgrace
An absolute disgrace. I’ve been driving this motorhome for three days. The interior hadn’t been cleaned; there was a huge amount of dust everywhere, the floor was sticky, and there was trash under the sofas. The handover consists solely of a simple video with extremely basic explanations. After barely an hour on the road, a warning light for a faulty tire and tire pressure sensor issues came on. I called roadside assistance; they told me everything was fine, that it was normal, and to just keep driving. I asked, "So how am I supposed to know if I have a flat tire?" Their answer? "Look at the tires!" No, I’m not joking. The icing on the cake: today I discovered that the air conditioning in the front of the vehicle has stopped working—no air is coming out at all. I called the helpline again. Don’t laugh, but they told me that since it’s Friday evening, there’s no way to get it repaired, and maybe tomorrow they’ll offer a solution. It’s up to *me* to try and find a repair shop—if one happens to be open on a Saturday! It’s 45°C outside, and I have three children... Avoid at all costs.
Definitely never again
We hired our RV end June till end of July from Worcester. Just outside of Boston. First impressions when we got into the van that it was old. Asked the company how old it was and stated 4 years old. We had a lot of issues mostly that it was old and used. Obviously when each van goes back it’s cleaned and put out again , nothing was maintained, important issues like aircon was filthy filters leading to us both becoming unwell. Privacy curtains were broken away from the wall, so no privacy at night. Screws missing or screwed back in at an angle causing scratches when caught on it. It cost a lot money to hire this and I’ll not recommend or use this company again. Although we mentioned when we got back our list of 22 issues. I don’t feel they would be addressed, it would just be cleaned then sent back out. The staff were helpful and offered us a half day refund of $116. Of a $5000 bill.
Tiffany was responsive
Tiffany was responsive, positive and answered all my questions. She was a wonderful and supportive
It feels like a scam.
They should be clearer when making an online phone reservation about the 7-day cancellation policy.
I had a wonderful experience
I had a wonderful, patient person helping me on the phone. His name is CHRISTIAN MANANSALA. Our first time renting an RV. Looking forward to our adventure.
Lovely was very kind & professional in…
Lovely was very kind & professional in taking my reservation to rent a 25" RV. I was very happy with my experience.
Niki SteenbakkersUnited States · 1 review · Experienced 2026-08-03 ·
We are currently on our trip in the…
We are currently on our trip in the USA. Our fridge doesn’t work when we haven’t got electricity. To top it off, it gives this super annoying beep all the time it is not working. We have called with cruise America. First time they have answered and we tried something. But the times after that they didn’t picked up the phone. While hanging on the line it was costing us €50 each time we had to wait. Than I have sent an email last week, which I still do not have an answer to! And we had to toss out a lot of our expensive grocery’s because they went bad!! Our travel agent in the netherland also emailed them. They can expect we want a refund!!!
Smooth booking process from the UK
Smooth booking process from the UK. Great website chat facility with a REAL agent! Everything clearly explained. Deposit paid and looking forward to Route 66 next year!
Very professional
Very professional, yet friendly; as if speaking to a neighbor or friend. Very knowledgeable about the process & product.
Very professional and certious sales…
Very professional and certious sales representative
Morgan was super helpful
Morgan was super helpful, knowledgeable and got our booking sorted quickly.
Easy to reach
Easy to reach, easy to understand, friendly, prompt. Very professional but not stuffy.
The agent I dealt with is Shayla Hogan
The agent I dealt with is Shayla Hogan. She was most proficient at securing me the rental I needed. Besides that, she is a sweetheart to deal with
People also looked at
El Monte RV4.2
roadsurfer
Outdoorsy3.8
cruisecanada.com
Motorhome Republic
CanaDream RV 
CamperDays
Road Bear RV4.5