Cruise America

Easy site to navigate and book

Easy site to navigate and book, good phone customer service support, and competitive pricing.

Unhappy Camper

Mr. T, manager of the Chino Valley, AZ branch, This email is to summarize my calls to and from Travelers Assistance team(TA) regarding the nearly uncontrollable condition of the RV that Cruise America rented us. I believe the shocks are worn out because the RV was very difficult to control and I was told repeatedly by the TA team member that they were searching for a company to look at and remedy the problem. I told them of other problems we were having because of the shaking of the vehicle, i.e. stove grates ending up on the floor, the rotating glass plate in the microwave bouncing around in the oven, the smoke detector alarm falling to the floor, drawers opening up while on the road. We improvised solutions during our travels that we would implement prior to each time we were to depart a location heading for the next one. We are not seeking a monetary solution or remedy for our inconvenience or degradation of our "Vacation", at this time, but are requesting the vehicle we rented be maintained so other renters won't have to endure the same result as we have. Other problems involved leaking sinks, leaking shower. The shower is directly above the main storage compartment where our canvas chairs and suitcases were stored. If you check the spare tire compartment it may still have water in it. 90% of items were soaked from the shower leak. Everything that was stored in the storage space smelled like the gray sewage. Since returning from the road trip from hell we have washed everything twice and except for some stains on some items most have survived. All of this would have and should have been prevented if Cruise America would pay more attention to maintenance. It seems your TA dept. has been trained to lie just to appease the renter and wait them out until the rented RV is returned. Since we've been home I have researched RV repair shops in Moline, IL and found several, however your renters contract is adamant that only the TA dept. is to be contacted for any and all problems the renter may encounter. My requests of having a repair shop look at the problem we were having were handled by J(twice), D and one or two other employees which I didn't get their names but should have been recorded by TA. I will never rent from CA again. CA is putting the public and their customers in harms way. CA won't spend a dime to maintain their equipment. They lie to appease so they won't have to actually have the trucks serviced. There are plenty of companies in this business that are honest. Take the time to find them. If you are set on using CA avoid the RV with the VIN#1FDWE3FN0PDD02130. Ford F350 2023 with over 121K miles as of June 11, 2026. Good luck to the unsuspecting public.

The woman I talked to were super…

The woman I talked to were super helpful. She gave me lots of good information that I needed to know and helped me make a good decision.

The dislike was that the nearest rental…

The dislike was that the nearest rental is about 4 hours away from my location

Beware of the Rental Location / Operator

Dear Cruise America Customer Service Team, I am writing to formally report several serious issues with the RV I recently rented. Unfortunately, the vehicle was not properly maintained or inspected prior to my rental, which significantly impacted my trip. Please see the details of the issues below: 1. Generator Failure: The generator does not start. While it worked at the pickup point, it has not started since. On 7/16, I contacted the Travelers Assistance Team (800-334-4110) to report this. I was promised a callback and that someone would meet us to resolve the issue, but I received no follow-up. 2. Refrigerator Malfunction: The fridge propane stopped working, causing all of our food to spoil while on the road. Furthermore, the local rental agent informed me that the refrigerator was not turned on to cool prior to our arrival. ( MAJOR ISSUE), it was 100 degrees outside, hotter inside. 3. Structural and Mechanical Issues: There is a serious rattling noise coming from underneath the RV. Additionally, the shower water lever is loose on the wall, the silverware drawer is broken, and the bathroom wall has separated from the wall panel. 4. Missing Equipment: The RV did not include a water hose. Upon reaching a full hookup site, I had to locate and purchase a hose myself, which cost $37.05. 5. Inadequate Air Conditioning: The RV's air conditioning unit fails to cool the vehicle properly, only reaching a comfortable temperature around 11:00 PM. 6. Odor Issues: There is a persistent mildew smell throughout the vehicle, which becomes particularly strong when the vehicle's dashboard A/C is turned on. 7. Damaged Electrical Component: The shore power plug was bent, preventing it from plugging into the outlet properly. I have documented all of these issues with photos and videos for your review. I sent this email 7/17/26 or so and as of today. crickets from Cruise America. This whole situation could have been avoided if the rental company (contracted by cruise america) Black Hills Auto Grooming ( yes a auto detailing place) had done their job and maintained, inspected and repaired any issues before renting.

This was our second rental experience…

This was our second rental experience and everything was well organized and all the people we spoke to were helpful.

review

Ten characters for review

Very friendly and helpful in working…

Very friendly and helpful in working out the details of planning our trip. When we had to change plans a few times it was all done smoothly and with much help! The staff was always very kind and the customer service wonderful!

The customer service.

Crooks lies bad business they will lie…

Crooks lies bad business they will lie to get ur deposit falsify that u will get ur deposit back as long as you cancal before midnight 12am then keep ur deposit Look out for Greg scammer

The booking agent was knowledgeable

The booking agent was knowledgeable, pleasant and helpful.

customers service was great and very…

customers service was great and very helpful

The agent answered all of our questions…

The agent answered all of our questions and explained everything to us.

Dan was very helpful in answering my…

Dan was very helpful in answering my questions and advising me on what to do

Jared PauloUnited States · 1 review · Experienced 2026-07-19 · Posted 2026-07-20

Grey water leaked out every time you…

Grey water leaked out every time you used it. Had 2 license plates on it from different states (California and Florida), shower didn't work, rv was loud and embarrassing, smelly and just gross. Do not recommend.

My rep Shayla was pleasant and…

My rep Shayla was pleasant and informative.

Unfortunately do to a medical issue we…

Unfortunately do to a medical issue we had to cancel. They made it easy and we very friendly. We will be back

Even though the rv I requested was…

Even though the rv I requested was unavailable I still got great service.

Customer Service Rep excellent

Nicole FairmanUnited States · 1 review · Experienced 2026-06-08 · Posted 2026-07-17

We are a South African family…

We are a South African family travelling across the USA, and we rented a Cruise America RV for a 3.5-month holiday. We are now about seven weeks into our trip, and unfortunately, this has been one of the most disappointing rental experiences we've ever had. The problems started almost immediately. We've dealt with a leaking roof, broken table and bed mechanisms, and now our refrigerator has completely failed. We have already had to take the RV in for repairs once, losing valuable vacation time, and yet the problems continue. What has been even more frustrating than the mechanical issues is Cruise America's customer service. Every time we report a problem, we're told to wait 24–48 hours for a supervisor to call us back. Every single issue has turned into a battle just to get assistance. Our fridge and freezer are currently not working, meaning we're losing hundreds of dollars worth of food, yet there seems to be no sense of urgency. It's now been over 24 hours since we reported the issue, and we're still waiting for a supervisor to contact us to arrange repairs. To make matters worse, we were promised a replacement RV more than two weeks ago, but we're still waiting with no clear communication or timeline. We understand that mechanical problems can happen with any vehicle, especially one that's constantly on the road. What we cannot understand is the lack of urgency, poor communication, and the amount of time customers are expected to wait while their holiday is disrupted. We invested a significant amount of money into this once-in-a-lifetime family trip, and instead of enjoying our vacation, we've spent far too much time dealing with breakdowns, repairs, phone calls, and waiting for callbacks. Based on our experience so far, I cannot recommend Cruise America. The RV has been unreliable, and the customer service has made an already difficult situation far worse.