Cruise America

solid communication skills and provided…

solid communication skills and provided an excellent level of service

Thank you!

David was cool and patient!

Excellent Customer Service and a Seamless Booking Experience

I’ve made two reservations with Cruise America and had to cancel one of them. Both the booking and cancellation processes were seamless, and the customer service was excellent throughout. I would especially like to recognize Ms. Lisa Bostick, whose assistance was outstanding. She was highly efficient, professional, and exceptionally kind.

Harvey TuckerUnited States · 1 review · Experienced 2026-06-07 · Posted 2026-07-13

Broken generator, no hot water, faulty door — and a $33.70 refund. Avoid.

We rented an RV from Cruise America (RA# 80902347) for a 10-day, 9-night cross-country trip from New Jersey to California, and it was the worst rental experience we've ever had. The vehicle was handed over dirty, with a filthy fridge and marks all over the floor, despite Cruise America threatening customers with cleaning charges. The handover itself was rushed and inadequate, leaving us to figure out switches and control panels ourselves. Then the real problems started. The generator wouldn't run for more than 30 seconds no matter what troubleshooting we tried (manual, videos, and their phone support). That meant no AC in the living area for the entire trip, which was dangerous for our dog, a brachycephalic breed that struggles in heat. We were forced to reroute the whole trip to stay at powered campsites every night, costing us nearly $1,000 extra in campsite fees. We also exceeded our prepaid 3,000 miles and burned extra fuel, all because they supplied a faulty vehicle. The water heater never worked either, so it was freezing cold showers for 10 days. Their phone support's suggestion? That we rewire a control panel ourselves. Outrageous. The side door latch kept failing from day 2. Even the deadbolt wouldn't hold it shut, and we had to tie it closed with rope to stop it swinging open while driving. The staff member at drop-off couldn't get it to stay shut either, so this wasn't user error. We reported issues by phone during the trip and again at drop-off, then to customer relations as directed. After all of that, Cruise America refunded us $33.70. Thirty-three dollars, for a trip where their broken vehicle cost us over $1,000 in unplanned expenses and made a stressful international relocation miserable. We will never rent from Cruise America again, and we'd urge anyone considering it to think twice. If anything goes wrong with the vehicle, you'll be left to fix it yourself and fobbed off afterwards.

Speaking to the sales rep was very easy…

Speaking to the sales rep was very easy . He had the information available and booking was very easy. We did not get the exact dates we wanted but he was able to accommodate our needs as best he could

Good start.

The gentleman I spoke with was very thorough, pleasant, and helpful.

Well I had an injury an was unable to…

Well I had an injury an was unable to make the trip, an I was unable to get a refund on the $300.00 that I put down on a deposit. And I could understand that if I just did not go but having an injury being in the hospital is a little different

Customer service / booking rep was…

Customer service / booking rep was friendly, knowlable and helpful.

My agent

My agent, I think her name was Lisa made the booking easy, explained everything to me, had the patience to answer all of my questions.

Had to cancel and they made it easy.

I have used Cruise America many many…

I have used Cruise America many many times and has never disappointed!

Very helpful

I think they’re heartless and they’re…

I think they’re heartless and they’re cruel. My medical procedure was rescheduled and impacted my trip. I called less than 24 hours later to get my deposit back and they wouldn’t do it. I hate how these corporations act like they need our money more than we need our money. I planned on purchasing an RV and I will never work with this company ever again.

Katrina RasmussenUnited States · 1 review · Experienced 2026-03-16 · Posted 2026-07-01

⭐☆☆☆☆

⭐☆☆☆☆ I would **never** rent from Cruise America again, and I strongly recommend that anyone considering them look elsewhere. Our family rented an RV for what was supposed to be a four-day vacation. Instead, three of those four days were spent dealing with catastrophic mechanical failures, repair shops, roadside emergencies, and a vehicle exchange. The most shocking part? We later discovered the black and gray water plumbing underneath the RV had been held together with **duct tape and zip ties instead of proper support brackets.** It eventually failed at a gas station, dumping raw sewage and covering me while I tried to make an emergency roadside repair. It was disgusting, humiliating, and completely avoidable. An authorized RV repair facility in San Diego inspected the vehicle and told us it was **illegal to operate.** Despite knowing this, Cruise America instructed us to continue driving it to another location for an exchange, putting my family at risk and exposing us to potential legal consequences if we had been stopped. The problems didn't stop there. The generator had never been properly inspected before we left. A breaker hidden behind the maintenance panel had been left switched off, leaving us without air conditioning, heat, or microwave power for the first two days while traveling through 100-degree temperatures and freezing nights. When we finally arrived at the pre-arranged exchange location in Lakewood, the office was **closed.** We ended up completing paperwork with a neighbor who openly admitted he didn't even work for Cruise America and had no idea how to inspect the replacement RV. Even the replacement vehicle wasn't properly prepared. The hot and cold water lines were installed backward, and the tires were 10–15 PSI underinflated. After everything we endured, Cruise America refused to fully compensate us despite extensive documentation, repair invoices, photographs, and written confirmation from the repair shop that the original RV should not have been on the road. What concerns me most isn't that mechanical problems happened—machines can fail. It's that this company appears willing to rent out poorly maintained vehicles, send customers onto the road in unsafe conditions, and then avoid taking meaningful responsibility afterward. This wasn't just an inconvenience. It was a serious safety issue that exposed my family to unnecessary risk, destroyed the majority of our vacation, and forced us to spend our time fixing problems that never should have existed. If a company is comfortable sending customers out in an RV that a certified repair shop later declares **illegal to drive**, then I have absolutely no confidence in their inspection process or their commitment to customer safety. There are plenty of RV rental companies. I sincerely encourage anyone considering Cruise America to choose one that values preventative maintenance, customer safety, and accountability. Cruise America has permanently lost our business, and I cannot recommend them to anyone.

Unfortunately

Unfortunately, we had to cancel due to circumstances changing our original plans. This cancelation process was smooth and streamline. hassle fee.

David was amazing

David was amazing, went out of his way to help and accommodate me!!!

Very good booking experience

Morgan was amazing dealing with my rental request. She made it very easy to pick the right RV and and location and package for our trip.

We worked with Morgan and we went back…

We worked with Morgan and we went back and forth planning for visitors coming from Europe. She was very patient with us as we went back and forth, finally settling on a plan. Her patience was nearly saintly and her guidance was very solid. Because of this experience we will recommend Cruise America to anyone!

Ryanne BenaoUnited States · 1 review · Experienced 2026-06-17 · Posted 2026-06-26

I don't typically leave negative…

I don't typically leave negative reviews, but I feel it's important to share our experience. After researching hotels, Airbnbs, and RV rentals, we chose Cruise America because we wanted the convenience of traveling the Oregon coast while being able to prepare meals and enjoy the flexibility an RV provides. Unfortunately, our experience started off poorly. The first RV presented to us had not been cleaned and still contained food and personal belongings from the previous renters. We requested a different RV, which was cleaner but had multiple maintenance issues from the beginning. During our trip, the cupboard that had been repaired before we left failed again, the cabinet under the sink became so loose that we had to secure it with electrical tape, the stove hood became loose, the sink side splash was falling apart, and sawdust continually fell from the cabinetry. My fiancé even purchased tools during our vacation to repair the cabinet so we could continue our trip. Because we did not feel comfortable using the kitchen as intended, we ended up purchasing meals throughout our trip instead of cooking as planned, adding significant unexpected expense to our vacation. I contacted Cruise America while we were traveling to report the issues. A mobile repair was offered, but waiting for repairs would have significantly disrupted our planned itinerary along the Oregon coast. I requested that the matter be escalated to corporate management. A corporate representative did contact me during our trip but explained that the matter was essentially out of her hands and that I would need to work directly with the local rental location. When we returned the RV, I was disappointed by the response from the local representative. Rather than acknowledging our concerns, he minimized them by stating that the RV "wasn't anything extravagant." We weren't expecting luxury—we simply expected a clean, functional, and properly maintained RV. The local owner ultimately offered compensation for only one night of our rental, despite the issues affecting our trip from the day we picked up the RV until the day we returned it. The most disappointing part of this experience wasn't just the condition of the RV—it was the lack of accountability. We spent our vacation adapting to problems, making repairs ourselves, and paying for meals we had planned to cook, yet our concerns were minimized throughout the process. I hope Cruise America takes customer feedback seriously and improves its inspection, cleaning, maintenance, and customer service processes. Future customers deserve to begin their vacation in a clean, safe, and functional RV and feel supported if problems arise.

Efficient reservation process

Process was thorough, informative, and efficient.