Choose CruiseCruise America is the leading RV rental and sales provider in North America with more than 130 locations. Established in 1972, there is a long standing history founded by family and more recently transitioned to employee owned company allowing each and every talent to grow within in the organization. Headquartered in Phoenix, Arizona, the company possesses the largest fleet in North America which are custom built for rental. Cruise America are seen as experts in first time rental and brings in customers from all over the world to experience one of 4 models that can sleep anywhere from 2 to 7 people. Paired with a fantastic business model, Cruise has a strong customer focused culture and is motivated by helping customers experience memorable vacations. When considering camping, think Cruise.Learn MoreRent an RVView DealsExplore the LifestylePurchase an RV Our PromiseCruise America's #1 priority is your happiness and we stand by our vehicles 100%. If you have any issues, we are here to help and work incredibly hard to make sure you are happy. If you need anything at all, please reach out to our customer care team.
Is Cruise America legit?
Cruise America (www.cruiseamerica.com) has a 4.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Customer service, Product, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the helpful and professional staff who make planning trips smooth, easy, and stress-free. People deeply appreciate the knowledgeable assistance provided during the reservation process, ensuring all inquiries are answered thoroughly and patiently. Many visitors note that the booking phase is seamless and well organized from start to finish.
Some reviewers were not happy with the quality of the vehicles, mentioning broken equipment and faulty appliances. Consumers also mentioned experiencing frustrating mechanical problems on the road alongside unhelpful support responses when seeking prompt assistance. A few travelers expressed disappointment with inadequate responses to vehicle maintenance issues during their trips.
Auto-generated from all reviews of this business. For reference only.
What people say
Bin ZhuIreland · 2 reviews · Experienced 2026-05-21 ·
★★★★★
Never renting from Cruise America again
Never renting from Cruise America again. Complete safety hazard and zero corporate accountability.
Five years ago, we rented a Cruise America RV for our oldest son’s 2nd birthday and had an amazing trip. Hoping to create a family tradition, we rented again for our twin boys' 2nd birthday. It ended horribly.
The Safety Hazard:
On our first day out, my oldest son was playing on the top bunk mattress. Shortly after, he came down screaming with severe arm pain and irritation. Upon inspection, the mattress and walls were covered in what appeared to be loose fiberglass dust. My wife and I attempted to clean the area with microfiber cloths and packing tape. Within minutes, our own arms began hurting, and washing the cloths only spread the irritation. When I shook out my son's shirt outside, a white cloud of dust flew out. The thought of my young children breathing this in is terrifying.
We spent 3 hours trying to clean it, but the fibers were deeply embedded in the mattress. The vehicle was completely uninhabitable.
The Return & Corporate Refusal:
We had to abort the trip entirely, wasting two full days loading, driving, cleaning, and returning the vehicle. The local depot representative inspected the RV, verified the severe condition, and refunded our security deposit.
However, Cruise America corporate Customer Relations refused a full refund. They only offered to refund 3 out of 5 nights because we "used" the vehicle for two days, and flatly refused to cover any ancillary expenses (ferry fares, fuel, campsite reservations, and ruined clothing that cannot be laundered without ruining our home appliances).
I declined their partial refund offer, and I absolutely refuse to sign things like I release any future claim of this issue. Even if they made me whole financially, my twin boys' birthday is forever ruined and we can never get that back. What I wanted was to see if they take accountability for the damage caused to customer by their product, which is clearly not happening.
Renter Beware:
This was a brand-new 2026 model with just over 4,000 miles. If you rent from them, take a flashlight to the top bunk and check the mattress immediately before leaving the lot. Better yet, skip Cruise America altogether. They use their policy to dodge liability when their own defective product causes physical harm and financially ruins a family milestone.
Reply from Cruise America2026-06-12
Hi Bin,
Thank you for your feedback. We’re very sorry to hear that your family’s trip was cut short and that you experienced concerns regarding the condition of the sleeping area in the RV.
We understand how upsetting it must have been to encounter an issue that impacted your children and disrupted an important family celebration. Safety is a top priority, and we regret that your experience left you with concerns about the condition of the vehicle.
We also recognize the disappointment of having to end your trip early after investing significant time planning for your family’s birthday celebration. While we understand that the resolution offered did not meet your expectations, we appreciate you taking the time to share your experience.
Your comments regarding vehicle condition, trip interruption, and the overall handling of your concerns have been shared with the appropriate teams for review. Thank you for bringing this matter to our attention.
Theresa was amazing. Very knowledgeable, explain every detail and question that I had. Her customer skills are excellent.
Reply from Cruise America2026-06-18
Hi Marianul,
Thank you for your wonderful review! We’re delighted to hear that Theresa provided such amazing service. Taking the time to explain every detail and answer questions thoroughly is exactly the level of customer care we strive to deliver.
We’ll be sure to share your kind words with Theresa. Thank you for recognizing her excellent customer service skills, and thank you for choosing Cruise America!
Hi Stephanie,
Thank you for your wonderful review! We’re delighted to hear you received wonderful service. We truly appreciate your kind words and thank you for choosing Cruise America. We look forward to assisting you with your next adventure!
The knowledge and assistance of the reservation assistance
Reply from Cruise America2026-06-11
Hi Julianne,
Thank you for your wonderful review! We’re delighted to hear that you were pleased with the knowledge and assistance provided by our reservation team. Helping our customers feel informed and confident throughout the booking process is what we strive for. We truly appreciate your kind words and thank you for choosing Cruise America!
Hi Rian,
Thank you for your feedback. We’re sorry to hear that you feel you were provided inaccurate information during the reservation process.
We take concerns regarding reservation communications seriously and would appreciate the opportunity to review what was discussed. Please contact our Customer Relations team at [email protected] with your reservation information. We can review the recorded calls and investigate your concerns further.
Thank you for bringing this matter to our attention.
Hi Troy,
Thank you for your wonderful review! We’re delighted to hear that you received great customer service from our polite and friendly staff. We truly appreciate your kind words and thank you for choosing Cruise America. We look forward to assisting you with your next adventure!
B
Bonnie JosephUnited States · 11 reviews · Experienced 2026-06-10 ·
★★★★★
Do not rent from them
Do not rent from them. Horrible customer service. Piece of crap. Everything broke down. Curtains fell. Refrigerator conked in and out. Heater stopped working in Yellowstone when it was 29 degrees at night. Customer service response —-it will take 30 days to get back to us.
Reply from Cruise America2026-06-11
Bonnie,
Thank you for your feedback. We’re sorry to hear about the issues you experienced during your trip, including the refrigerator, heater, and interior components. We understand how frustrating and uncomfortable these problems can be, especially while traveling in cold weather conditions.
We regret that you were left with a negative impression of both the vehicle and the service you received. Providing reliable vehicles and responsive customer support is important to us, and we apologize that your experience did not meet those expectations.
We would appreciate the opportunity to review your concerns further. Please contact our Customer Relations team at [email protected] with your rental information so we can investigate the matter in greater detail.
Thank you for bringing this to our attention.
L
LMBCanada · 3 reviews · Experienced 2026-03-29 ·
★★★★★
Check Your Bill Before You Pay. (Confusing Billing, Dismissive Service, and They Know It)
Heads up for future renters: read your reservation confirmation very carefully, because the way Cruise America presents pricing is genuinely confusing.
The "Total Charge" on the reservation confirmation is NOT the price of your rental. It bundles in a $500 refundable security deposit and subtracts your $300 down payment, so the number you see does not represent what your trip actually costs. When we tried to reconcile our credit card statements against the quote after our trip, the layout of these documents sent us down a rabbit hole that took hours of our time, multiple emails with the billing department, and a credit card dispute to untangle.
When we asked the billing department for help understanding the numbers, the responses were dismissive rather than helpful. A clear, line-by-line explanation up front would have resolved everything in one email. Instead we were repeatedly told the charges simply matched, with no real effort to address why the documents are so hard to follow.
Tellingly, when we called, a staff member acknowledged this is a known issue. We were told the down payment is "not actually a down payment" and that customers push back about it constantly, so the confusion isn't unique to us; it's built into the paperwork.
The RV itself was fine however for the above reasons and the lack of comfort of the RV, we will not rent again from Cruise America. The billing paperwork needs serious improvement: label the reservation total as "Balance Due at Pickup" and this whole mess disappears. Until they fix it, do your own math before you pick up the vehicle and keep every document.
Reply from Cruise America2026-06-11
Hello,
Thank you for your feedback. We’re sorry to hear that the reservation and billing documents were confusing and that your experience trying to reconcile the charges was frustrating.
We understand the importance of clear and transparent pricing information, and we regret that the presentation of the reservation charges, deposit, and payments led to confusion. We also apologize that the explanations provided did not meet your expectations and added to your frustration.
Your comments regarding the reservation confirmation format, billing documentation, and communication from our team have been shared with the appropriate departments for review. We appreciate the detailed feedback and the suggestions you provided, as they help us identify opportunities to improve the customer experience moving forward.
We’re glad to hear the RV itself performed well during your trip. If you would like us to review your rental and billing concerns in greater detail, please contact our Customer Relations team at [email protected] with your reservation information.
Thank you for taking the time to share your experience.
R
ROBERT KRAFTUnited States · 1 review · Verified · Experienced 2026-06-09 ·
★★★★★
very good
they were helpful
Reply from Cruise America2026-06-10
Hi Robert,
Thank you for your wonderful review! We’re glad to hear our team was helpful and able to assist you. We truly appreciate your kind words and thank you for choosing Cruise America. We hope to see you again on your next adventure!
Friendly staff. Helpful. Easy to get information and look at vehicles. Booking was fast and friendly. We will rent again in future.
Reply from Cruise America2026-06-08
Hi Cassandra,
Thank you for your wonderful 5-star review! We’re delighted to hear that you found our staff friendly, helpful, and easy to work with. It’s great to know that you were able to get the information you needed, view the vehicles, and complete your booking quickly and smoothly.
We truly appreciate your kind words and look forward to helping you with your next adventure in the future!
Customer service we very helpful. There was no hassle. Everything the person told we was clear and understood.
Reply from Cruise America2026-06-08
Hi Kimberly,
Thank you for your wonderful 5-star review! We’re glad to hear our customer service team was helpful and that the process was hassle-free. It’s great to know everything was explained clearly and was easy to understand. We truly appreciate your kind words and look forward to assisting you again in the future!
Y
Young LewisUnited States · 2 reviews · Verified · Experienced 2026-06-04 ·
★★★★★
Your booking representatives were…
Your booking representatives were excellent!
Unfortunately, I had to cancel the booking because of personal reasons.
I cancelled it using your online and also talking with the cancellation department, she confirmed it and she said I will be receiving a full amount of deposit. I would like to receive a confirmation email as stated. I still haven’t received it.
Thank you,
Young Lewis
Reply from Cruise America2026-06-08
Hi Young,
Thank you for your wonderful 5-star review! We’re delighted to hear that you had a positive experience with our team. Providing clear information and helpful service is always our goal, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Cruise America, and we look forward to assisting you with your next adventure!
S
S MassieUnited States · 1 review · Verified · Experienced 2026-06-05 ·
★★★★★
Was not advised of generator costs or…
Was not advised of generator costs or that the RV did not have a leveling system.
Saw several videos of previous customers who would not recommend CA, therefore we agree and cancelled.
Reply from Cruise America2026-06-08
Hi Stephen,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Regarding the leveling system, our motorhomes are equipped with suspension systems that do not require automatic leveling jacks. Similar to most RVs, we recommend parking on a reasonably flat and level surface to ensure proper operation and comfort while camping.
We are also concerned by your comment regarding generator charges not being discussed during the reservation process. We will be reviewing the recorded calls with the reservation representative to determine what information was provided and identify any opportunities for additional training or process improvements moving forward.
We appreciate you bringing these concerns to our attention, as feedback helps us improve our communication and customer experience.
Hi Alton,
“Thank you for your wonderful 5-star review! We’re glad to hear Dan was helpful and accommodating throughout your experience. We truly appreciate your kind words and will be sure to share your feedback with him. Thank you for choosing Cruise America, and we look forward to assisting you again in the future!
Representative Greg Stephus was very competent and helpful for this first time user. Gladly answered all my questions with no sense of rush. I look forward to this level of care when I pick up my reserved RV!
Reply from Cruise America2026-06-08
Hi Constance,
Thank you for your wonderful 5-star review! We’re delighted to hear that Greg provided such competent and helpful service during your first RV rental experience. Taking the time to answer questions thoroughly and ensuring our customers feel comfortable and informed is exactly the level of service we strive to provide.
We’ll be sure to share your kind words with Greg. Thank you for choosing Cruise America, and we hope your pickup and upcoming adventure are just as enjoyable as your reservation experience!
J
JOSEPH CHENEYUnited States · 1 review · Verified · Experienced 2026-06-03 ·
★★★★★
MY AGENT WAS EXTREMELY HELPFULL AND…
MY AGENT WAS EXTREMELY HELPFULL AND KNOWLEDGEABLE
Reply from Cruise America2026-06-08
Hi Joseph,
Thank you for your wonderful 5-star review! We’re delighted to hear that your agent was extremely helpful and knowledgeable. Providing clear information and exceptional customer service is what we strive for, and we’re glad we could assist you. Thank you for choosing Cruise America, and we look forward to helping you with your next adventure!
R
REDUnited States · 3 reviews · Experienced 2025-06-06 ·
★★★★★
NEVER EVER RENT FROM CRUISE AMERICA
NEVER EVER RENT FROM CRUISE AMERICA. IF YOU HAVE A PROBLEM THEY WILL SCREW YOU. YOU ARE WARNED--DO NOT RENT FROM THEM.
They rented us an RV that had a broken shower pipe that flooded the bed and our clothing on the first day, a refrigerator that stopped working on the first day, a shower that did not have the drain cleaned and flooded the RV floor, and many other problems. WE paid to get some of the problems fixed--their customer support was TOTALLY unhelpful. Then after all the problems and costs they gave us only $300 back- meaning we put our over $1 thousand of our own money. Then, when we filed complaints with different agencies--including the Oregon Attorney General's office--they essentially lied to them sayin everything was returned in working conditions. They are liars and cheats and if you rent from them and have a problem you are certain to get screwed!
Reply from Cruise America2026-06-03
Hello,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating these issues must have been during your trip.
We take concerns regarding vehicle condition, service support, and claim resolution seriously. We regret that the resolution provided did not meet your expectations, and your comments will be shared with our team as we continue working to improve our vehicle quality, communication, and overall customer experience.
E
Edward J PiotrowiczUnited States · 2 reviews · Verified · Experienced 2026-06-01 ·
★★★★★
The professionalism
The professionalism, kindness and understanding of the customer service agent was outstanding.
Reply from Cruise America2026-06-02
Hi Edward,
Thank you for your wonderful review! We’re delighted to hear you received such professional, kind, and understanding service from our team. We truly appreciate your kind words and hope to assist you again on your next adventure!
R
ROBERT BOORDAUnited States · 2 reviews · Verified · Experienced 2026-05-23 ·
★★★★★
Agent was great
Agent was great. Explained what I need and they found the perfect fit. I am really looking forward to traveling with my brothers. Thanks!
Reply from Cruise America2026-06-02
Hi Robert,
Thank you for the wonderful 5-star review! We’re delighted to hear that our agent was able to explain your options and help you find the perfect RV for your trip. It’s great to know you feel confident and excited about your upcoming adventure with your brothers. We truly appreciate your feedback and thank you for choosing Cruise America. We hope you have an amazing journey and create many lasting memories together!
We were able to talk to an individual. What appeared to be a person. The only down side was when we asked about what was included in the dining/cooking package we just got a number. Not very helpful.
Reply from Cruise America2026-06-02
Hi Keven,
Thank you for your great review! We’re glad you were able to speak with someone directly and had a positive experience overall. We also appreciate your feedback regarding the dining/cooking package details, as we understand how important clear information is when planning your trip. We’ll share your comments with our team as we continue working to improve the customer experience.
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