Cruise America

The phone reservationist

The phone reservationist, Teresa was excellent. Although she warned me, I didn’t book it fast enough. So I lost out on a great deal for the drop charge, which Went up immensely. But we still booked it.

Tiffany was awesome

Tiffany was awesome. She made it fun

My sales representative is very…knowledgeable

My sales representative is very knowledgeable and was so very helpful in making my decision on dates/type of rental RV; etc. David is so professional.

Easy and fast

The guy that helped with super…

The guy that helped with super friendly, had a great experience and excited for a trip!

Ilya FrankazoidMexico · 1 review · Experienced 2026-05-12 · Posted 2026-05-12

I’m writing to express my frustration

I’m writing to express my frustration. During my initial booking, I specifically requested an early check-in. I then called CruiseAmerica team directly, and I was told to call on the rental day to see if it could be arranged. I’ve made multiple attempts to ensure this would happen. Now, I’m being told only a 3:30 check-in is available because I didn’t call earlier—despite me following every instruction. I’m extremely disappointed in how this has been handled. I expect better coordination and consistency moving forward. Also Karen mentioned that the RV even needs a new windshield! Wasn't this known in advance or it got damaged this night? Surely someone could notify me about this. Additionally, I’ve repeatedly heard that someone else in the building on another floor handles reservations, and you don’t communicate. Frankly, I don’t care about internal disorganization. This is one company, and I expect you to coordinate internally rather than leaving me with inconsistent answers and unmet commitments.

Beautiful America, Disappointing RV — Cruise America Falls Short

We rented a Cruise America RV for a 3-week family trip through Colorado, Utah and Wyoming with our 4-year-old son. While the trip itself was absolutely incredible, the condition of our RV was unacceptable and significantly impacted our experience. Issues we encountered from day one: ∙ RV not clean upon pickup — hair in toilet and shower, sticky stove, sand on floors ∙ Leaking faucet ∙ Chair repaired with duct tape ∙ Kitchen countertop edge loose ∙ Cabinet hinges fell off completely on day two, exposing wiring and hoses ∙ Strong chemical odor from refrigerator and freezer — confirmed by technician to be caused by excessive use of chemicals. The smell was so persistent it affected our food and groceries, rendering them unusable ∙ City water inlet not functioning ∙ Black water sensor permanently reading full after emptying ∙ Tire pressure warning light continuously activating despite no actual issue ∙ Air conditioning on the sleeping side could not be turned off — too cold for our child at night ∙ Several drawers stuck ∙ Several windows stiff to open ∙ Missing items from the inventory list The ammonia scare: Due to the overall poor condition of the vehicle, when we were alerted to a potential ammonia leak, we immediately believed it — and understandably so. This resulted in an unplanned hotel night at our own expense, a lost travel day, and considerable stress traveling with a young child. Customer service: Response times were slow and communication was inconsistent. When we raised the ammonia concern, we were asked to drive the RV to Denver — a 3+ hour drive with a camper, a 4-year-old, snow forecasted and an allegedly unsafe vehicle. This was not a reasonable request. Compensation has been referred to the return location. We are still waiting for a fair resolution. The good news: America is breathtaking. The route through Moab, Arches, Flaming Gorge and the Rocky Mountains was life-changing. Our son became a proud Junior Ranger. The country delivers — Cruise America did not. Our advice: Do your research before renting with Cruise America. Inspect your vehicle thoroughly upon pickup and document everything immediately. Do not assume the vehicle meets basic standards. We hope our experience helps other families make an informed choice. — Update another 2 weeks later: We have now returned the RV and are still waiting for a fair resolution. Upon return, we were offered $200 in compensation. Which does not reflect the actual impact this rental had on our trip and finances. What makes this experience even more frustrating is the complete lack of accountability between departments. Customer Relations told us nothing could be done while the contract was open, and directed us to the return location. At the return location, no manager was present. We were then directed back to Customer Relations. Who are now (we guess) “reviewing our claim”? Without any concrete response or timeline. Nearly four weeks of emails, apologies and delays. But no resolution. Different departments pointing at each other, ghosting us in the meantime. The state of their RVs is one thing. But the way Cruise America handles complaints makes the whole experience so much worse. Be warned please 🙏 We will update this review once this matter has been resolved.

Shanelle & Esteban are first-rate phone…

Shanelle & Esteban are first-rate phone associates!

Very helpful

Very helpful Pleasant

Top notch customer service

Rep was super kind.

Nice knowledgeable informative agent

Nice knowledgeable informative agent, Keir, perfect advisor.

Great Customer Service

I called and spoke with Greg because my wife did not feel comfortable with us driving such a "large" vehicle and wanted me to cancel the reservation we had. Greg was very understanding and helpful and it took very little time for the cancellation and he did not push to try to change my mind or make another reservation at the time.

Your associate was very helpful

Your associate was very helpful And was going to reach out to management for my 25 % discount.. can't wait to pick up C class 25ft RV.

Agent answered my questions very…

Agent answered my questions very precisely and developed an accurate quote based on my needs. I should have taken her advice to commit to the booking quickly because when i finally called back to commit to the booking the total went up over $500 due to expiration of a promotion and increased drop fee for one way rental

So Easy

Making a reservation for a one way that had some difficulty but my agent was wonderful and got it all set up in no time! Very friendly and yet professional.

Helpful team

The woman i talked to spoke clearly and communicated very well. She helped me to understand the pickup process as well as the charges. And for the inconvenience and confusion caused by booking online originally she gave me a discounted price.

Carol DeanUnited States · 1 review · Experienced 2026-04-16 · Posted 2026-05-02

Total dissatisfaction

I couldn't be more angry. We've rented from this company for 5 years for an annual trip we take. The vehicles have always been immaculate and in good working order. This year we were told to pick up from a different dealership. Upon getting it home to load up, it was filthy. Not the end of the world, we cleaned it and carried on. Upon reaching our destination, we hooked up the water, electrical and sewer. When we turned the water on, it was gushing from the connector. We turned it off and saw that it would be unusable. Disappointing, as that meant no shower or toilet. I called the repair line and was told to check back tomorrow. We set the thermostat and went to bed. At 2 am I woke up to 50 degrees and no heat. I added it to the list. The next morning we realized the refrigerator wasn't getting cold, added to the list. I called again and was told I needed to take it to a repair shop and either wait or come back later to pick it up. That was NOT an option. Later that day the temperature went into the 80s and big surprise, no air conditioning! Again, added to the list. At this point I realized they had no intention of helping in any way and made the best of it until we returned home. Upon our return we cleaned the RV once again and returned it far cleaner than we received it. I inquired about what sort of refund I might expect, and after moving up to the national customer service dept, I was offered $135 and a$150 gift card for "next time ". Needless to say this is now in the hands of my attorney and I'm disputing the charges with my credit card company. Huge disappointment Cruise America!

It’s impossible to make more then one…

It’s impossible to make more then one reservation at one shop and I needed to make several different reservations for every spot.

RV Queen

Good customer service

Very informative and I thought you all…

Very informative and I thought you all answered my questions thoroughly.