Choose CruiseCruise America is the leading RV rental and sales provider in North America with more than 130 locations. Established in 1972, there is a long standing history founded by family and more recently transitioned to employee owned company allowing each and every talent to grow within in the organization. Headquartered in Phoenix, Arizona, the company possesses the largest fleet in North America which are custom built for rental. Cruise America are seen as experts in first time rental and brings in customers from all over the world to experience one of 4 models that can sleep anywhere from 2 to 7 people. Paired with a fantastic business model, Cruise has a strong customer focused culture and is motivated by helping customers experience memorable vacations. When considering camping, think Cruise.Learn MoreRent an RVView DealsExplore the LifestylePurchase an RV Our PromiseCruise America's #1 priority is your happiness and we stand by our vehicles 100%. If you have any issues, we are here to help and work incredibly hard to make sure you are happy. If you need anything at all, please reach out to our customer care team.
Cruise America (www.cruiseamerica.com) has a 4.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Customer service, Product, Quality. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the helpful and professional staff who make planning trips smooth, easy, and stress-free. People deeply appreciate the knowledgeable assistance provided during the reservation process, ensuring all inquiries are answered thoroughly and patiently. Many visitors note that the booking phase is seamless and well organized from start to finish. Some reviewers were not happy with the quality of the vehicles, mentioning broken equipment and faulty appliances. Consumers also mentioned experiencing frustrating mechanical problems on the road alongside unhelpful support responses when seeking prompt assistance. A few travelers expressed disappointment with inadequate responses to vehicle maintenance issues during their trips.
Auto-generated from all reviews of this business. For reference only.She was very nice to talk to No pressure
Hi Marten, Thank you for your great review! We’re glad to hear our representative was pleasant to speak with and provided a no-pressure experience. We truly appreciate your kind words and hope to assist you again in the future!
They were very patient in explaining all the details when we were in the process of making our reservation a few months go. Even after we made a number of calls with more questions, they continue to be patient and understanding and graciously answered all our questions. Unfortunately a few months later, we had a medical issue and had to cancel. Because we were going one way we understood that they could not refund our down payment but, they were kind enough and took note of our medical condition and did refund us. We appreciate the human side of this company and highly recommend them
Hi Steve, Thank you for your thoughtful review! We’re very sorry to hear about the medical circumstances that impacted your trip plans, but we truly appreciate your kind words about our team. We’re glad to hear our representatives were patient, understanding, and able to assist you throughout the booking process and during the cancellation. Providing compassionate and helpful service is very important to us, and your recognition means a great deal. Thank you again for your recommendation, and we hope to have the opportunity to assist you with a future adventure when the time is right.
We had to cancel our adventure due to a death in the family. Booking was great and we were so excited for our trip. Will try again!!
Hi Roxie, Thank you for your kind review! We’re very sorry for your loss and extend our deepest condolences to you and your family during this difficult time. We’re glad to hear your booking experience was a positive one, and we truly appreciate your understanding. When the time is right, we look forward to helping you plan your future adventure. Take care.
Exceptional customer service from David during our discussion. David helped guide me with ideas on how best to book our trip and ways to get the most out of it and other trips already booked. Honestly one of the best customer service experiences I've ever had.
Hi Matthew, Thank you for your wonderful review! We’re thrilled to hear David provided such exceptional customer service and helped guide you through planning your trip. It’s great to know he was able to offer helpful ideas and make your experience such a positive one. We truly appreciate your kind words and look forward to being part of your upcoming adventures!
have been waiting on a phone call now for a week over an issue we had with recent rental, 719 332 1155
Hi Bryan, Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. This is not the level of service we strive to provide to our customers. We are always looking to improve and would appreciate the opportunity to review your concerns further. Please contact our Customer Relations team at [email protected] so we can assist you.
Very helpful agent who quickly walked me through the process to make the reservation I needed--my first time to rent a vehicle like this so I really appreciated it.
Hi Sharon, Thank you for your wonderful review! We’re glad to hear our agent was very helpful and made your first RV reservation experience easy and straightforward. We truly appreciate your kind words and hope you have an amazing adventure ahead!
Hi Amalraj, Thank you for your great review! We’re glad to hear you received great support and service. We truly appreciate your kind words and hope to see you again on your next adventure!
Quick response and a live person who knew his stuff. I got good service and a friendly person who could explain everything I needed to know about the rental options.
Hi Arne, Thank you for your wonderful review! We’re glad to hear you received quick, friendly, and knowledgeable service during the reservation process. It’s great to know our team was able to clearly explain the rental options and assist you effectively. We truly appreciate your kind words and hope to see you again on your next adventure!
Very pleasant and covered everything ! Nice experience for sure !!
Hi Karen, Thank you for your wonderful review! We’re glad to hear you had a pleasant experience and that everything was clearly covered during your reservation process. We truly appreciate your kind words and hope to see you again on your next adventure!
Disappointing.
Hi William, Thank you for your feedback. We’re sorry to hear your experience did not meet expectations. Your comments are valuable and will be shared with our team as we continue working to improve our service and overall customer experience. If you wish to be in contact with us, please email our Customer Relations at [email protected] to address your concerns.
Was my first time inquiring into Cruise America. The representative was very knowledgeable and professional and helped me get a great deal.
Hi Jeff, Thank you for your wonderful review! We’re glad to hear our representative was knowledgeable, professional, and able to help you find a great deal for your trip. We truly appreciate your kind words and hope to see you again on your next adventure!
Hi Cynthia, Thank you for your great review! We’re glad to hear our team was helpful during the reservation process. We truly appreciate you choosing Cruise America and hope to see you again on your next adventure!
No problem getting RV scheduled and reserved. Hoping trip and rental goes as smooth when trip starts. :)
Hi Paul, Thank you for your great review! We’re glad to hear the reservation process was smooth and easy for you. We truly appreciate you choosing Cruise America and hope your trip is just as enjoyable and hassle-free. Have an amazing adventure ahead!
great experience, very easy, very informative.
Hi Cody, Thank you for your wonderful review! We’re glad to hear you had a great experience and found the process easy and informative. We truly appreciate your kind words and hope to see you again on your next adventure!
The reservation process was handled over the phone by polite and professional individuals. I was able to both schedule and then cancel it with ease. I plan to try again!
Hi Bob, Thank you for your wonderful review! We’re glad to hear the reservation and cancellation process was easy and handled professionally by our team. We truly appreciate your kind words and look forward to assisting you again when you’re ready for your next adventure!
Hi Robert, Thank you for your wonderful review! We’re glad to hear you received very nice and professional service. We truly appreciate your kind words and hope to see you again on your next adventure!
Hi Glenn, Thank you for your great review! We’re glad to hear you received great customer service. We truly appreciate you choosing Cruise America and hope to see you again on your next adventure!
The customer service representative asked me the proper questions to cancel my reservation. Without bugging me to keep the reservation. They were professional and courteous.
Hi Dena, Thank you for your review! We’re glad to hear our representative handled your cancellation professionally and courteously while making the process easy for you. We truly appreciate your feedback and hope to have the opportunity to assist you again in the future!
Well we rented an RV from Cruise America in Clovis. The RV apparently was full of fleas! We got bit severely! The waste tank showed full when its only like a third so we had to dump every day because it was leaking when closed. Open cap and waste pours out! WE called while on trip and explanation wasn't satisfactory and blamed it on us. This was stressful for our vacation and we had to dump every day! The local cruise America in Clovis said we would have to deal with corporate with no follow up with us whatsoever! No apology or anything. Also the air conditioning did not work and their response at Clovis Ca location "Jackie," well sometime it doesn't? Jackie told us to contact corporate with no assistance to do that!
Hi Carol, Thank you for your feedback. We’re very sorry to hear about your experience and the issues you encountered during your trip. We understand how frustrating and stressful this must have been, especially while trying to enjoy your vacation. The concerns you described regarding the vehicle condition, tank system, and air conditioning are not the level of quality we strive to provide. We also regret that you felt unsupported during your rental experience. We are always looking to improve our service and would appreciate the opportunity to review your concerns further. Please contact our Customer Relations team at [email protected] so we can assist you.
I have rented from Cruise America and have had some great experences in the past. But the last threee times we rented we had issuses with the motorhome and we just dealt with them. The condintion of the units has been getting worse. Last year the vehicle had brake codes and no generator operation and they gave it to us that way, I did not have a chance to cancel since i did not know about this until we went to pick up the unit. This year they send a note to tell us that we would have to drive another hour the opposite direction we were going to pickup the motor home. So I just cancelled and found another source , It seemed that none really even cared that we cancelled. We will not be using your company again.
Hi Charles, Thank you for your feedback and for being a returning customer over the years. We’re sorry to hear your recent experiences did not meet the standards you previously experienced with us. We understand your frustration regarding the vehicle condition concerns and the change in pickup location, especially after planning your trip. Your comments are valuable and will be shared with our team as we continue working to improve vehicle quality, communication, and the overall customer experience. We appreciate you taking the time to share your experience and regret to hear we may have lost your future business.
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