Choose CruiseCruise America is the leading RV rental and sales provider in North America with more than 130 locations. Established in 1972, there is a long standing history founded by family and more recently transitioned to employee owned company allowing each and every talent to grow within in the organization. Headquartered in Phoenix, Arizona, the company possesses the largest fleet in North America which are custom built for rental. Cruise America are seen as experts in first time rental and brings in customers from all over the world to experience one of 4 models that can sleep anywhere from 2 to 7 people. Paired with a fantastic business model, Cruise has a strong customer focused culture and is motivated by helping customers experience memorable vacations. When considering camping, think Cruise.Learn MoreRent an RVView DealsExplore the LifestylePurchase an RV Our PromiseCruise America's #1 priority is your happiness and we stand by our vehicles 100%. If you have any issues, we are here to help and work incredibly hard to make sure you are happy. If you need anything at all, please reach out to our customer care team.
Cruise America (www.cruiseamerica.com) has a 4.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Customer service, Product, Quality. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the helpful and professional staff who make planning trips smooth, easy, and stress-free. People deeply appreciate the knowledgeable assistance provided during the reservation process, ensuring all inquiries are answered thoroughly and patiently. Many visitors note that the booking phase is seamless and well organized from start to finish. Some reviewers were not happy with the quality of the vehicles, mentioning broken equipment and faulty appliances. Consumers also mentioned experiencing frustrating mechanical problems on the road alongside unhelpful support responses when seeking prompt assistance. A few travelers expressed disappointment with inadequate responses to vehicle maintenance issues during their trips.
Auto-generated from all reviews of this business. For reference only.They replied to my specific request very quickly and I was bale to speak with the same agent for two days in a row. He found me a good price
Hi Anita, Thank you for your wonderful review! We’re glad to hear your request was handled quickly and that you were able to work with the same agent throughout your booking. It’s great to know they helped you find a good price. We truly appreciate you choosing Cruise America!
Very helpful and knowledgeable booking agent. It made the booking very easy.
Hi Mike, Thank you for your great review! We’re glad to hear our booking agent was helpful and knowledgeable, making your reservation process easy. We truly appreciate you choosing Cruise America and look forward to being part of your adventure!
My wife and I rented a Cruise America RV from February 28, 2026, to March 7, 2026, to drive my 76-year-old aunt from her home in South Carolina to California where she had decided to move. My aunt is a retired disabled American veteran who served this country for 33-years in the Army and retired as a Colonel. Our goal was to get her safely back to California and have some fun along the way. It was a terrible experience. We picked up the 25' RV near Charleston, SC. The RV smelled like 4 guys had lived in it for a month without showering. Also, the tire pressure sensor was flashing. We were told by the attendant that it was the only RV available and that the tire pressure sensor was broken, but that the tire pressures were fine (we had to ignore the beeping sensor throughout the trip). So we cleaned and deodorized the RV as best and we could and got on the road with my aunt. The suspension was the worst part of the RV. My aunt described it as "riding in a stagecoach." Moreover, unless you were in the front seat, the thing was so loud while driving that we couldn't hear each other to talk. The ride was so bad and loud that we had to stop each day after driving just 5-6 hours because our collective nerves were shot. Then, after we pulled into our first RV park in SC, we discovered that the heater didn't work. I had to give my aunt a wool sweater to sleep in that night under several blankets but she still froze her butt off. I was so embarrassed over the entire debacle. The next morning, while still in SC, I contacted Customer Service and demanded a replacement RV with better suspension and a working heater and tire pressure sensor. Cruise America did not have one available near us (around the border between SC and GA), so they advised us to "keep driving - we'll find you a different one along your route." They could not even find a mechanic en route who could at least repair the heater. They could offer us nothing. No replacement RV could be found by Cruise America from SC to New Mexico. So we ended up staying in hotels every night on the road (significantly increasing the cost of the trip) until we finally dumped the piece of junk off in Clovis, California. (If you are ever offered to rent RV Unit No. 240220, run away fast.) I will say that the person I dealt with at customer service (named Lyle) tried in good faith to help and was kind on the phone. But the decision was not in Lyle's hands. The RV was just a piece of junk that should have been retired 8 years earlier. I do NOT recommend renting an RV from Cruise America.
Hi Eric, Thank you for your feedback. We’re very sorry to hear about your experience and the difficulties you encountered during your trip, especially given the importance of your travel and your aunt’s circumstances. We understand how frustrating and disappointing this must have been. We are always looking to improve our service and would appreciate the opportunity to review this matter further and assist you directly. Please reach out to our Customer Relations team at [email protected] so we can address your concerns.
Rented from the Duluth, GA office for a road trip around Nashville, Memphis, New Orleans, Montgomery and Atlanta. The office reached out the week before our arrival to plan our pick-up. Arrangements were easy to follow with some good advice shared. The RV was used but clean, tidy and mechanically sound. Did our 1600 miles without missing a beat. The hand-back was quick and easy. No dramas. Great customer service. Would definitely use again.
Hello, Thank you for your wonderful review! We’re glad to hear the pickup process was smooth and that our team was able to provide helpful guidance before your trip. It’s great that the RV performed well throughout your journey and that the return process was quick and easy. We truly appreciate your kind words and look forward to welcoming you again on your next adventure!
My booking was super easy and informative
Hi James, Thank you for your kind review! We’re glad to hear your booking experience was easy and informative. We appreciate you choosing Cruise America and look forward to being part of your upcoming adventure!
Even though I had to cancel my reservation, everyone was very helpful and accommodating. Will definitely rebook when it’s a better time
Hi Cindy, Thank you for your kind review! We’re glad to hear our team was helpful and accommodating, even with your cancellation. We look forward to assisting you again when the time is right for your next adventure!
The Roman Genolos, the phone representative, was very helpful and patient with my inquiry and booking.
Hi Marvin, Thank you for your wonderful review! We’re happy to hear that Roman provided helpful and patient service during your booking. We truly appreciate you choosing Cruise America and look forward to assisting you again in the future!
We had to cancel a one way trip due to family illness and the customer service department gave us our deposit back in the form of a gift certificate good for two years. Considering their policy clearly states no deposit refund for one way trips I was very grateful for the gesture.
Hi Mark, Thank you for your review! We’re very sorry to hear about the circumstances that led to your cancellation, but we’re glad our team was able to provide some flexibility during a difficult time. We always strive to be fair and understanding when unexpected situations arise. We appreciate your kind words and hope you’re able to use the gift certificate for a future trip when the time is right.
Ease of reservation with Cruise America associate. Helpful, patient and knowledgeable.
Hi Joe, Thank you for your review! We’re glad to hear the reservation process was easy and that our associate was helpful, patient, and knowledgeable. That’s exactly the experience we aim to provide. Thank you for choosing Cruise America, and we hope to see you again on your next adventure!
David Shepherd is one of the best customer service agents I’ve ever worked with. He’s always friendly, professional, extremely knowledgeable, and quick. Thank you so much.
Hi Darin, Thank you for your wonderful review! We’re thrilled to hear David made such a strong impression. Providing friendly, professional, and knowledgeable service is exactly what we strive for, and it’s great to know he delivered that experience. We’ll be sure to share your kind words with him. Thank you for choosing Cruise America!
Our representative overcame the website's failure and got us booked with the right equipment for the correct dates. He was a big help.
Hi Tim, Thank you for your review! We’re glad to hear our representative was able to step in and assist when the website didn’t cooperate. It’s great to know you were able to get the right equipment for the correct dates with their help. We appreciate you choosing Cruise America and hope you have a fantastic trip ahead!
Last year we rented a 25' motorhome from Modern Classics in Westland, MI, and just a few weeks ago rented a 30' motorhome, for almost 3 weeks. We had so many issues with this rv. The rear view mirrors shook so hard when driving, I couldn't even see anything in them. I called Modern Classics, and they said bring it back and they would "fix" it. Well, we live 1 hour away, and were getting ready to leave the next day, so we weren't about to waste the time going back. They said "just use some tape on them", which I ended up doing. The hose connector leaked badly, I ended up having to buy a new seal for it.The handle for gray water was broken and leaked. The ground pin was bent on the power cord, making it really hard to hook up and make a proper connection. The bed was terrible! Not only was it up really high and hard to climb onto, but the mattress (which is covered in thick plastic) was the worst we'd ever slept on, my wife and I woke up each morning achy. The toilet was awful! It's up very high on a platform, so unless you are very tall, is VERY hard to use! One of the lights in the bathroom was broken. I couldn't just replace the bulb since it was hardwired. We both wear contacts and could barely see to put them in, or even see to brush our teeth. The weather stripping on main door was coming out on bottom (same as the rv last year).The compartments below were filthy, as was the floor at driver and passenger seats. EVERYTHING on this rig is made very cheaply. There's not even a backup monitor, and the thermostat is hard to set, it's either "up" or "down". In the cab, there's no "recycle air" feature, so you smell terrible exhaust when driving. A real saftely hazzard is the location of the gas stove. The dinette is up against the stove, and anyone sitting there is just an inch or so away from an open flame when the stove is in use. There should be a barrier there, at the very least! Modern Classics does not maintain their rvs well at all. And they are just really cheaply made. Will NEVER rent one of these again! The real kicker is how they nickle and dime EVERYTHING. They even charge you if you want to park your car on there.
Hi John, Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about the number of issues you experienced during your recent rental. We understand how frustrating it must have been to encounter multiple concerns, especially those affecting drivability, comfort, and overall usability of the RV. Your comments regarding the mirrors, plumbing components, electrical connections, cleanliness, and interior features are important and will be shared with the appropriate team for review. We also regret that the guidance provided at the time did not meet your expectations and that your experience differed from what you anticipated, particularly as a returning customer. Because we are unable to review reservation-specific details through this platform, we would appreciate the opportunity to look further into your experience. Please contact our Customer Relations team at [email protected] with your rental agreement or reservation number so we can review this matter in more detail. Thank you again for bringing this to our attention.
Kier du a great job of informing me of my options.
Hi Emmanuel, Thank you for your review! We’re glad to hear Kier provided helpful information and made sure you understood your options. We’ll be sure to pass along your kind words. Thank you for choosing Cruise America—we hope to assist you again on your next adventure!
Batteries dead don’t charge Water does not heat up for shower or cleaning dishes had to use friends shower Lights don’t work as even tho we’re hooked up for and paying for hookups at campground we coukd not see to cook or read
Hi Cindy, Thank you for bringing this to our attention. We sincerely apologize for the issues you’re experiencing during your rental. We understand how frustrating it is to encounter problems like battery power, lighting, and hot water while on your trip, especially when you’re set up at a campground. Since you are currently on rent, we strongly recommend reaching out to our Traveler’s Assistance team as soon as possible so they can help troubleshoot these issues or arrange service if needed. They are available to assist you during your trip. You can contact Traveler’s Assistance at 1-800-334-4110 or by email at [email protected]. We appreciate you bringing this to our attention and hope we can help get these issues resolved quickly so you can continue your trip.
The airlines cancelled all of our flights out to Utah the day before our scheduled departure so the RV trip was a no go. Cruise America refused to refund the $300 deposit.
Hi Cliff, Thank you for your feedback. We’re sorry to hear about the disruption to your travel plans due to the flight cancellations. At the time of booking, our one-way reservations are non-refundable, and this is explained by our representatives during the reservation process as well as outlined in the confirmation email. That said, we understand that situations like this can be unexpected. We recommend reaching out to our Customer Relations Department at [email protected] with your reservation number. They will be able to review your situation and assist with possible future credit options. Thank you for bringing this to our attention.
The person over the phone was very friendly and knowledgeable
Hi Jeronimo, Thank you for your review! We’re glad to hear our team member was friendly and knowledgeable while assisting you over the phone. Providing helpful and professional service is very important to us. Thank you for choosing Cruise America, and we hope to see you again on your next adventure!
easy to arrange RV and easy to cancel when a medical problem required cancelation
Hi Gary, Thank you for your review! We’re glad to hear the reservation process was easy and that our team was able to assist you when your plans had to change due to a medical situation. We hope everything is okay and appreciate you choosing Cruise America. We look forward to helping you with a future trip when the time is right.
The reservation process was seamless for a one-way rental from CA to TX. Looking forward to trying out the RV
Hi Katherine, Thank you for your review! We’re glad to hear the reservation process for your one-way rental from California to Texas was seamless. That sounds like an exciting trip ahead. Thank you for choosing Cruise America, and we hope you have a fantastic RV adventure!
Absolutely horrible experience. The customer service was unacceptable. The vehicle was unsafe to drive, yet the representative insisted that we drive three hours back to the center or face a $2,000 charge. That demand was unreasonable given the safety concerns. The woman I spoke with was extremely rude and unprofessional. This situation was handled poorly from start to finish. I have filed formal complaints with the Attorney General, the Better Business Bureau, and the Consumer Protection Agency. I am also preparing to pursue legal action regarding this matter. Instead of helping me they made it more unsafe.
Hi Karim, Thank you for bringing your concerns to our attention. We are very sorry to hear about your experience and the frustrations you’ve described. Safety is extremely important to us, and reports regarding vehicle condition and customer support are taken very seriously. We regret that your interaction with our team left you feeling unsupported and that the situation did not meet your expectations. Because the details of your claim are currently under formal review, we are unable to discuss specifics in a public forum. However, we want to assure you that the matter is being reviewed internally. If you have any additional information you would like us to consider, please continue to correspond directly with our Customer Relations department so we can address the matter appropriately. Thank you for bringing this to our attention.
The gentleman from Cruise America was very helpful with this First Time RV Renter. Very thorough and knowledgeable.
Hi Ramona, Thank you for your review! We’re glad to hear our team was helpful in guiding you through your first RV rental experience. It’s great to know the walkthrough was thorough and informative. Thank you for choosing Cruise America, and we hope to see you again on your next adventure!
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