Dazzling Cleaning is a nationwide platform that connects individuals with top-rated, pre-screened independent house cleaners. Booking a cleaning only takes a few minutes, and Dazzling Cleaning's membership program makes booking recurring cleanings more affordable than any other professional cleaning service.
Written by the business, not verified by us.
Is Dazzling Cleaning legit?
Dazzling Cleaning (www.dazzlingcleaning.com) has a 1.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is poor. 89% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-12.
I am demanding cancellation due to breach of contract
I am demanding cancellation due to Dazzling Cleaning’s clear breach of contract. My appointment was confirmed for Aug 26 at 1:00 PM for 6 hours of service. The cleaner arrived nearly 2 hours late, worked only about 4 hours, and completed only a fraction of the agreed tasks — lightly cleaning a single bedroom while ignoring the printed list for my 4-bedroom home.
Her conduct was also unprofessional and unsafe: she arrived smelling of cigarettes, left a marijuana odor in my daughter’s room, and spent much of her time sitting on my child’s bed instead of performing the service. This was a complete failure to deliver the contracted hours, scope of work, and professional standards.
For these reasons, I am canceling and disputing this transaction in full.
I tried for weeks to get a basic cleaning through Dazzling Cleaning and was repeatedly stood up by my assigned cleaner (confirmed “on the way,” then no-show; rescheduled and ghosted). Other bookings were bumped last-minute—once at 9:30 p.m.—after I’d waited at home all day. Communication was poor and I couldn’t rely on the service.
On top of monthly service fee, they charge booking fee and service fee so you're essntially paying $100/month. If a cleaner is unable to make it and cancels, they do not find another cleaner - you must find one yourself and then are charged for priority booking. There is no reliability on customer service end, they don't do anything to help you. I had several missed cleanings and they don't even help you find someone else. Would not recommend, they are very bait and switch especially since you pay for extra fees on top of the cleaner's fee and they are not transparent.
Horrible!!! Had the same cleaner two times the first time she did a good job. The second time not so good but I was going to give her the benefit of the doubt and scheduled a third cleaning 4 weeks out. My cleaner was changed which was not a big deal. I schedule my cleanings for the mornings as I'm not available in the afternoons. They changed my cleaning to the afternoon and gave me less than 12 hours notice and mind you I schedule this 4 weeks in advance. BAD BUSINESS I canceled the MEMBERSHIP!!! Won't get another dime from me and you can't give me service when I need it!
The business practices of this company should be illegal; perhaps they are, and I should simply sue in small claims court. This isn’t about the cleaners. This is about the company. First warning sign is the absence of a customer service number on the website. If you manage to find one by another means (I found 650-513-0078; my credit card company gave me 833-450–1848; Yelp posted 805-301-7071; Reddit listed 619-325–0492), the recording simply allows you to leave a message.
My beef? I never agreed to a subscription, and cancelled appointments after the second cleaning. No further appointments were ever scheduled. However, I was billed $49/month for a membership I never agreed to. The company never contacted me for any reason. And, as noted above, it is impossible to reach anyone there. I have read that other unhappy customers finally cancelled their credit cards to end the automated billing. I went on the website today and learned that my “membership” is cancelled as of next month. After 20 months of “membership” and 2 cleanings 19 and 20 months ago, I find I’ve been scammed out of $980.
I purchased the service and when trying to make the appointment it required another payment. It’s dishonest and I lost my money because I refused to pay more. It should be advertised from beginning at the real price.
Dazzling Cleaning also known as Forever Clean, also known as is ALL a scam! — They keep relaunching with diffnanes when the old name goes bad, they relaunch.
The reviews you see every where are their own friends and family writing good success stories that are NOT real. The cleaners whi will show up on ur doorstep from Dazzling are NOT professionals, these are any random people who want to make easy money over. They dont clean, they come waste 3-4 hrs of ur time, leave ur house still dirty and still get paid. Every single person i hv talked to has said the same review. I hv experienced it every single time with them. The company calls later & apologies and promises better service next time. But nothing changes. Save your money and mental peace and stay far far away from these scammers. its a fraud company.
Have given cleaner Ryan a couple chances. Not once has he shown up remotely on time. We had today booked for 9am. And 10:13am he said he needed to stop for gas and go to his storage for the cleaning supplies and would arrive in 30 minutes. He arrived at 11:45am. Last month also booked him for 9am and he never showed up and 5 hours after his scheduled arrival time he messaged and said he’d have to reschedule. The lack of communication and complete disregard of people’s time is very unprofessional. Do not recommend this company. This will be our last cleaning with the entire company.
Deliberately misleading ads and legal language tricks you into a monthly membership. Took me 3 years to realized they'd charged me $1500 for a single cleaning.
They charged my account fraudulently, after I was assured there would be no monthly or membership fee. This communication came from their representative who sent the correspondence in text and also shared this information with me over the phone. They charged my account $49 three times out of the blue. Unacceptable. True scam. Do not give them your card information, and do not believe them when they say you will not be charged a membership fee. Clearly, they must have some bonus for getting people, and need to have a course on integrity for their representatives. Find another service.
HORRIBLE! I cancelled my membership and they still charged my card for 3 charges of $49! They are a scam and not use this company! Plus, they don’t have a customer service that can be reached by phone so that is a serious problem!
Scam.
The $19 first cleaning deal automatically registers you for monthly cleanings and they charge you (the full price) every month whether or not you get the cleaning. Avoid.
I'm always pleased with her careful attention to detail and the way she remembers how I like everything put away. I'm always happy to book her for my next cleaning. Thanks again Elaijah!
Be cautious when considering this company and its services. My experience has been overwhelmingly negative. After signing up, the cleaning services were subpar despite multiple opportunities for improvement. When I finally decided to cancel my subscription, I encountered unexpected charges—requiring me to pay for an additional six months before the cancellation could be processed (be sure to read the fine print).
Ironically, after a year, a representative reached out via text, offering a $20 discount to rejoin. My response? I’d rather offer them $20 to stop contacting me.
Terrible company, total SCAM that somehow was able to get into my checking account - apparently thru my digital wallet app using my email, because I never even gave them my debit card #. This company, aka "Homeaglow" helped themselves to extra amounts I did not agree to or authorize. This service was for my elderly mom, who has Alzheimer's.
There is ZERO customer service, no phone number anywhere on their website and no access to a human being to get any help with this. When I cancelled future services, they switched to charging my mom's debit card and she was then charged $315 ?!?!!!
My bank and my mom's bank are involved now and have had to shut down both of our debit cards for fraud, which is a big inconvenience. You DON'T want this headache! Don't use.
AVOID THIS TRAP!! Look elsewhere.
I hired them after my wife died to clean as for a few weeks. Service was okay but not needed as much after family left. They would not decrease the price of service for cleaning less. (Only myself now). they were thus, told to stop. The website had no way of calling and kept turning me to a different site.
Again, no way to fix it. I my grief I told the cleaner to fix it. Now I see that they not only didn’t refund fees but they raised prices and renewed with out warning or permission. Again the name changed.
Now they have been given another chance to fix the issue. They only agreed to not renew AGAIN but will “give me” until then. I HAVE NOT HAD ANY SERVICE FOR THE PAST 12 MONTHS. Avoid this trap!
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