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Beauty & Well-being

DHgate

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958 reviews

3.0958 reviews
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About DHgate

Data updated
Website
www.dhgate.com
Category
Beauty & Well-being
Location
China
Status
Unclaimed
Last 12 months
312 reviews
Replies to negative
96% (374/388)
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About this business

DHgate is a leading e-commerce platform that provides direct access to wholesale China products for businesses and consumers worldwide.

Is DHgate legit?

DHgate (www.dhgate.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-10-24.

What reviewers say

AI generated

Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders. Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.

Auto-generated from all reviews of this business. For reference only.

What people say

Love DHgate been shopping there over 5 yrs

I been shopping & ordering off DHgate for over 5 years and have always got what I ordered. I've never been charged for anything except what I ordered, it is a trustworthy site. I've probably made close to one hundred orders in my time shopping on DH. I love this site I find all the fashion items I always want but couldn't afford if I didn't get them off here. I live in NC in America & shipping usually takes between 2wks and about 2 months but you will know when placing your order how long bcuz they'll tell you honestly. If your not shopping on the Gate you've been missing out..lol

It's been over 2 months and I still…

It's been over 2 months and I still haven't received my order this issue have sent me to crying so stressful I'm going to file a civil suit there's really nothing else I can do but that my emotions are at a downfall I never did a online order before and believe me I would never order online again

I am very angry I have not received my…

I am very angry I have not received my order at this point I don't even want it dhgate is full of crap customer service is worthless this company should even be in business if they going to do this to people that pay their money for a product in 8 days it will be 2 months

Reply from DHgate2025-10-15

Hi Stacey, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).

Great compmy

Always had good experience with this company. As always, Dhgate use 3rd party sellers so it's up to YOU to check who your buying off via reviews. I've always done my homework and not had problem will sellers even if it does take time to get goods. Always sent proper sizes for mainly shoes ordered, love the proper signage on shoes and love the fact you can buy 5 pairs of good quality shoe not much different to originals. It's no different to amazon..... On amazon I only ever buy via prime and not third party. Always, ALWAYS, check reviews and sales of companies you wanna buy from and what postage is.. You will NEVER go wrong as long as you take the time to check. Very happy with Dhgate

Everything is high quality

It's always a few days after address confirmation before the order ships, and it can feel like forever, but once it's on the way it moves through the system swiftly. I've ordered multiple jerseys of different sizes and colors on multiple orders. They ALL have been top quality, exactly what you'd find in the mall for $200. They all have shown up weeks before the original estimated ship time. My experience has been about 3 weeks from order to in my hand

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