About DHgate
Data updated- Website
- www.dhgate.com
- Category
- Beauty & Well-being
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 312 reviews
- Replies to negative
- 96% (374/388)
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About this business
DHgate is a leading e-commerce platform that provides direct access to wholesale China products for businesses and consumers worldwide.
Is DHgate legit?
DHgate (www.dhgate.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders. Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
Auto-generated from all reviews of this business. For reference only.What people say
Great place to find labubu monsters
The prices are very reasonable. Be patient it takes awhile for packages to be delivered, but so far they have all arrived.
I have bought several jerseys and love…
I have bought several jerseys and love every one. I would recommend them to everyone wanting a jersey for this upcoming season. Get it while they’re hot.
I love DH Gate!
I love DH Gate. It has the most unique and well made products I’ve found yet! Look here for beautiful bags, jewelry shoes and anything stylish to add to your wardrobe!
How cheap it is and the customer…
How cheap it is and the customer services and how fast it comes
I order football Jerseys from here
I order football Jerseys from here. Shipping takes a bit to arrive in Canada from China but other than that quality of jersey is very good
I love DH
I see a lot of negative reviews. I loveeeee DHGate. I make a purchase from DH about every 3 weeks. I’ve completed 37 purchases so far and have had 1 bad experience.
Excellent service
Amazing experience
Great products. Customer service has always been very helpful. I’ve purchased over 20 items and love them. I always recommend to friends and family.
Reply from DHgate2025-08-14
Hi Maria, Thank you for the feedback. If you need any assistance, please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service].
Easy checkout
Easy checkout, payment and searching. Lots of products.
Reply from DHgate2025-08-14
Hi nirellelisa, Thank you for the feedback. If you need any assistance, please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service].
you just gotta find the right sellers
Hope everything will go as plan !
Very reliable webshop
Quality products fast service no…
Quality products fast service no nonsense
Love when the new year comes around for…
Love when the new year comes around for school, cause I know DHgate gonna get my baby right for the school year!
Best prices and quality when you find…
Best prices and quality when you find the right store/ seller
Very good experience
Love
I’ve never had a bad experience with my orders. They take a while to arrive but are 100% legit.
Reply from DHgate2025-07-08
Hello Jack , Thank you for the feedback. If incase you need assistance, please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Good site
Never had much of an issue. Some really decent items bought and others not so great. Just need to check the reviews of items AND the shop sellers. Mostly bought trainers as I have two young boys who like to play football so dont want to pay full price!
Reply from DHgate2025-07-08
Hello Denise , Thank you for the feedback. If incase you need assistance, please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
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