About DHgate
Data updated- Website
- www.dhgate.com
- Category
- Beauty & Well-being
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 312 reviews
- Replies to negative
- 96% (374/388)
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About this business
DHgate is a leading e-commerce platform that provides direct access to wholesale China products for businesses and consumers worldwide.
Is DHgate legit?
DHgate (www.dhgate.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders. Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
Auto-generated from all reviews of this business. For reference only.What people say
Everything good quality and serious…
Everything good quality and serious sellers
Fast easy and now they have Apple
Fast easy and now they have Apple Pay validating transactions it’s so easy.
I love the product the way how we…
I love the product the way how we contact with the seller and the quality
The app itself is ok
The app itself is ok. My only issue is that when I look at the sellers reviews and what not, the images pop up here and there and I’m wondering how is that so. Other than that, it’s a decent good app. It just needs better improvements like removing the little ads, organizing the app as well because it looks messy in my opinion.
How easy it was to use the app
First time shopping
This is my first time shopping and everything went smoothly, easy to place the order, got a email confirmation right away as soon as I get my product will let you know if the shipping arrived was on time, I feel excited to see my new phone by the way price was great.
It’s a very user-friendly portal I…
It’s a very user-friendly portal I enjoyed my first experience without any difficulties. The portal is so large of a variety that you would find every possible thing that you might have in your wish list.
First order was advertised as free…
First order was advertised as free shipping,got charged anyway
Reply from DHgate2025-04-19
Dear Timothy Bailey, We sincerely apologize for the inconvenience this has caused you. To help us check the status of your order and provide an accurate resolution, please provide us with your order number and the email address you used to log in. Alternatively, you may also contact our Customer Service team directly with your order details and account information through the following link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs We appreciate your cooperation and look forward to assisting you further. Best regards, Customer Service Center DHgate.com
LOVE DHGATE😭 purse is perfect
Im hyped selling it a lil higher for…
Im hyped selling it a lil higher for money, it is legal in my country.
It’s too complicated to purchase…
It’s too complicated to purchase different items at one time.
Reply from DHgate2025-04-16
Dear Carlita, We apologize for the inconvenience this has caused you. If you need help placing an order, please let us know. You can also contact our customer service directly with more details like the order number, or your account information through this link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs Regards, Customer Service Center DHgate.com
Great service
Great sefvice
Good and very good
Perfect !!!
Item arrived promptly and exactly as described. Wonderful value. Thank you
Great experience so far
Ordered a pair of sunglasses
Ordered a pair of sunglasses, took about 1 1/2 weeks to arrive. Which is pretty quick from china. Obviously not as good as the real thing but 10% of the price. Didn’t come with a case which would have been nice. Got a few other things on order with them so let’s see how that goes.
It was due to the month long shipping
It was due to the month long shipping. I don’t like that it takes a month to receive product.
DHgate is very easy to order if you use…
DHgate is very easy to order if you use someone else links . Go on tik tok j & go from there . Sellers will send you pictures if you ask no problem
Great for smart shoppers
I've actually had great purchasing experiences through DHGate so far (four orders, three sellers). The products have been great and there is such a variety. I've found and worked with great sellers from the site. The only reason I didn't give it a 5 is because there are downsides that may turn off some consumers-- the shipping can take long (between 2-4 weeks), and you have to be careful about what you buy and from what seller. Research is crucial here, but if you can be smart about it, you'll be happy!
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