Allow a couple of weeks delivery but…
Allow a couple of weeks delivery but communication and products are great
About DHgate
Data updated- Website
- www.dhgate.com
- Category
- Beauty & Well-being
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 312 reviews
- Replies to negative
- 96% (374/388)
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About this business
DHgate is a leading e-commerce platform that provides direct access to wholesale China products for businesses and consumers worldwide.
Is DHgate legit?
DHgate (www.dhgate.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders. Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
Auto-generated from all reviews of this business. For reference only.What people say
There has been an issue with a few on…
There has been an issue with a few on my items I was not able to track then all of a sudden it says it was delivered but no proof or no delivery I have full proof no one will respond to my complaint so I have to get my bank involved now
Reply from DHgate2024-09-23
Hello Consumer, Good day, and thank you for contacting DHgate Customer Service. I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. You can continue to rely on DHgate for excellent service. You can get in touch with me as well through this email if you have any other questions or contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate . I'm here to give you excellent service and assist you in solving your problem. Best Regards, Nena DHgate Customer Service Dhgate.com
Dhgate, what happened to giropay?
Dhgate used to have the payment option "Giropay" exclusive for Germany. I am not sure If they removed this payment feature but it is nowhere to be seen. Now there is no other way for me to order since I don't have a credit card.
Reply from DHgate2024-09-23
Hello Merich Halilov, Good day, and thank you for contacting DHgate Customer Service. I understand that you have payment concerns, let me check and assist you. Can I have your login email to check if there are any limitation on your account? You can continue to rely on DHgate for excellent service. You can get in touch with me as well through this email if you have any other questions or contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate . I'm here to give you excellent service and assist you in solving your problem. Best Regards, Nena DHgate Customer Service Dhgate.com
Great prices
Great prices, fast shipping times considering the items coming from China
cheap with great quality
great buying 1.1 but usually seller communications aren’t the best other than that great service and hope to buy off there again some items on dhgate have delivery prices which are off the roof.
I always get happy in my order I have…
I always get happy in my order I have more than 6yr buying items in this platform and wen I have any discomfort Dh always aware of all my concerns and resolve my problems...
Extremely slow service, no proper tracking
Extremely slow service, sent several messages to try to find out if the ordered part is shipped or not, tracking on the page is totally useless, finally I got what I ordered but I don't think I will ever order from here again
Reply from DHgate2024-09-13
Hello Judit Molna, Thank you for reaching out to DHgate regarding your order concerns. I understand your frustration when not receiving a reply from the seller but I'm glad that you finally received the order. If the seller will not reply to you, please let us know so we can contact the seller and check the update of your order. You can contact us through DHgate's official Facebook page for a timely assistance. Regards, Joy Dhgate Customer Service
easy to buy from
easy to buy from, explained well. Helpful agents
Great
Great, awesome! Amazing app I would recommend it! Only downside is the time it took sellers to ship, wish they could get orders out a bit faster, but other than that awesome app!
Great quality got 2 chains absolutely…
Great quality got 2 chains absolutely delighted with them .Also friendly customer service . Just bought another 2 chains 😁👍
Got my jerseys for cheap
Got my jerseys for cheap, on time, and in pretty good quality surprisingly (color for one of my jerseys was slightly off)
No communication from seller
No communication from seller, sent 3 messages. Order still not shipped.
Reply from DHgate2024-09-09
Dear Melanie, I understand that you are concerned about your order not yet shipped. Upon checking here, it shows that the sellers shipping deadline is on 2024-09-11. At the same time, we already remind the seller to message you back. Reference ID #193237 You can also contact our customer service directly with more details like the order number, or your account information through this link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs Regards, Aljean Customer Service Center DHgate.com
Why is it asking me to send a pic of my…
Why is it asking me to send a pic of my credit card. It’s sending a code with my bank stamp through text telling me to upload my debit card pics???
Reply from DHgate2024-09-06
Dear Marsalette , We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact our customer service directly with more details like the order number, or your account information through this link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs Regards, Customer Service Center DHgate.com
Good stuff just long long delivery
Moissanite jewelry with gra don’t pass diamond test like in th pic on website
Bought some Moissanite jewelry with GRA card does not pass diamond test like in picture my Jesus pendant was totally different from the picture on website and already fell apart got a watch I’m waiting for now it’s only been a month and a half still haven’t gotten it I’m really thinking this is a scam site cannot get through to customer service you message the seller and they don’t even answer you I would be careful who you buy from check out the seller information first now they text me back with A customer service website and it is not even active. I think this place is just a scam.
Reply from DHgate2024-09-02
Dear Michael, We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact our customer service directly with more details like the order number, or your account information through this link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs Regards, Customer Service Center DHgate.com
Best fake football jerseys
Gotten 4 fake jersies for NCAAF and NFL. They're decent, and you get what you pay for. Obviously they're not super durable or realistic, but they'll work for the price.
50/50 website
50/50 website. They don’t do 100% refunds even when seller is at fault, but has been worth trying out. Some stuff I can only find here so I recommend you use but do your research!
Reply from DHgate2024-09-02
Dear Nay, We apologize for the inconvenience this has caused you. You can also contact our customer service directly with more details like the order number, or your account information through this link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs Regards, Customer Service Center DHgate.com
I made an order on July 15
I made an order on July 15. Have not received anything and I keep getting emails back for bad address. Please help me Amelia elassal
8/25/24=my son likes shirt despite it being wrong. So this matter is ok now
I'm a v3 almost v4 buyer as my current loyalty points are over 4,000 points and I still have orders coming in. Today, the seller sent me a totally different shirt than advertised. I went to do a dispute, and the app will not let me. It said dispute has to be done within 21 days of receiving product. I did a dispute same day I received it and still no luck. The app shows the receiving date as today and still will not work. As a result, dhgate and the seller scammed me out my money and I'm stuck with a shirt that I did not order. I'm officially done with dhgate. They will nit get a penny from me moving foward. I'm disgusted and feel betrayed. As soon as the rest of my orders come in, I'm deleting the app. The problem that I'm facing is the fact the remaining orders may be wrong and dhgate will probably scam me again. I cant beleive they treat v4/v3 buyers like this. Well you lost my business
Reply from DHgate2024-08-26
Dear Bonzi, We apologize for the inconvenience this has caused you. You can file a dispute to get a refund or reshipment. You can also contact our customer service directly with more details like the order number, or your account information through this link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs Regards, Aljean Customer Service Center DHgate.com
Order 3 only 2 bits received
I ordered 3 drill bits and only received 2, I have tried to submit a request to DH Gate on their website but it does not let me, there is no indication of a partial order shipped or mentioned in my account, it is shown as delivered. A little disappointed but not a large amount. Mich at DH Gate sent me a reply asking that I contact him through Facebook, I do not have Facebook, Mich can you send me an e-mail on an alternative. Tx
Reply from DHgate2024-07-26
Hello Michel Brisebois, Good day! I understand that you can't open a dispute for your order 33386674977. I'm here to assist you. Please provide the photo of the items you only received with the shipping label. It is best if you use a weighing scale and show the weight of the package as a valid proof. You can contact us through Facebook live chat for real-time assistance: https://www.facebook.com/dhgate Greetings, Mich DHgate.com
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