DHgate

ITS OKAY

Some orders come some dont Overall when they do come THEY ARE GOODDD Just need to fix that bots reviews thats it :)

Bad , bad , bad ....

On June 8th I ordered and paid € 41,13 EURO ( equals currently $ 44.25 USD ), As per June 26th , the track information on their web page remained already some days in status "Package in transit" without any notice about date and hour. I contacted the seller and he reported me on July 1st that the package was returned back by the security check of CN Customs because it did not meet the standard for export. Despite this statement, the track information remained unchanged with an expected delivery date on June 25th. This is thus completely fake. The problem is that DHGate only accepts a dispute ten days after the expected delivery date. They also mentioned a refund of US $ 35.9 which is less than the amount I paid. These are fraudulent behaviors and this is a shame for honest people from China. Finally, one has to wait again some days for the "dispute" response. I did receive a full € 41,13 EURO refund , probably because I threatened to contact official departments in mainland China about the behavior of DHGate. And if I did not had received the message from the seller about the failing delivery , I could never had a fair reason to open a dispute. This DHGate should go off-line. I rate 3 stars because I got refunded although it does not deserve even one star.

Awful company

Awful company. I ordered a bag, which was advertised as leather. It was not, awful quality. The seller “well you can still use it” not interested. DH gate are awful, Tou can send it back at my own expense, if it goes missing tough. Or we can refund half your money! Absolute scam. Too late Nina, I gave you the opportunity to rectify this complaint and you advised to return the item, at my own cost and if it goes missing, it's my responsibility, or to accept the bag. Your seller was rude and the service you provided was shocking to say the least.

Legit service in my experience

I’ve only ever used DHGate for sports jerseys, but I’ve had pretty good experiences with them over the years! Orders take a little while to ship, but they were good quality when they arrived. There was one time where I got one that was a different size than what I’ve ordered, but that was only one time out of years from ordering from them. Definitely much better to pay $20 for a jersey from here instead of $100 on the official sites.

Search Bar & New Releases being Available

The search bar for the most part is responsive. I do think it needs to be tailored a bit more though. Also, updating products such as having new releases of sneakers and clothes available would be a great boost.

Terrible!!!

Absolutely horrendous experience. I ordered a guitar last year in November and still yet to receive it 8 months later (order number: 3942139611) I’ve made every effort to contact the seller with no reply so I requested a mediation by DHgate and I’ve heard nothing from them regarding this since May even after asking a couple of times for an update. Never again will I purchase from here EDIT: I was offered a full refund from DHgate customer service which I’m very happy about, they were very helpful albeit a bit late but nevertheless I got my money back! Doesn’t change my experience with the seller at all though, still horrendous and will definitely be more careful about who I’m buying from in future!

Easy to communicate with seller

Easy to communicate with seller. Seller worked with me to customize a hockey jersey.

My order 33209223086 i want a full…

My order 33209223086 i want a full refund but i cancelled it by accident i want my refund but my seller is not answering

placed an order early May

placed an order early May, estimated arrival was June 25th but the seller never shipped my item!! they stated the item was shipped 2 days after i placed the order and they provided a fake tracking number. i waited 2 weeks for the tracking to update and it never did so i contacted the seller, they just kept saying i had to wait, it was on its way. so i waited some more but nothing. then i sent the seller a message again as the tracking still wasn’t working, they told me it was in customs. so again, i waited a further week. nothing and tracking was still invalid. i ended up filing a dispute with dhgate, which the seller didn’t respond to, so dh gate refunded me. on top of all that, as soon as i placed the order, i began receiving whatsapp messages from random sellers so my number had clearly been shared and i am not happy with that. seller is ripo2023.

Would use again

Was skeptical at first, however placed an order for some lovely shoes and they have arrived and are excellent. Really pleased with the quality, website is a little difficult to navigate around and updates are that accurate but quality was worth it

James IUnited States · 1 review · Experienced 2024-05-30 · Posted 2024-05-31

Item never arrived - I got a refund

I was going to write a terrible review here if I didn't get a refund, so I feel it's only right to leave a positive review since they refunded me. Rating four stars because I found DHgate's dispute page difficult to figure out. The dispute page gave me no confidence that I had submitted my refund claim correctly. I do my purchases on my laptop. I wouldn't recommend attempting to submit a dispute using a smart phone.

Need Faster Shipping

Bev AmblerUnited Kingdom · 3 reviews · Experienced 2024-05-28 · Posted 2024-05-28

I have used this site before all good

I have used this site before all good, today I went to put an order in and the shipping came up as £77,240,085.92 obviously not paying that can this be sorted please

CENTAURIUnited Kingdom · 2 reviews · Experienced 2024-04-28 · Posted 2024-05-25

Not a scam

I have seen a lot of bad reviews of this but I received my product, and I loved it! It took 3 weeks to come. The reason I've rated it 3/5 stars though was because the seller never used to update me about anything. He always used to leave me on read. Also, my shipping updates were not updating; even when my product had arrived at my house, I still had the notification saying it was still in China so I don't think 17TRACK (the website where I tracked my product) is working. Apart from that, happy with my product and for those interested, I ordered a football kit top.

Good, cheap glass. Beware clothes and jewelry.

For glassware and laboratory equipment, I hardly see the need for warning statements about carcinogens and other post-manufacturing coatings that must be washed off, but I do think that these warnings need to be added to clothes and handbags sold here, as many contain high levels of PFAS, Formaldehyde, Melamine, and Phthalates. As far as heavy metals are a concern, their presence should definitely be addressed as a warning for jewelry and other wearable products containing such metals, like cadmium, lead, arsenic, and mercury.

Have been ordering on Dhgate for a…

Have been ordering on Dhgate for a couple of years now and loved everything I've purchased from their website. The only problem I’m having is some orders have been delivered and tracking been updated on time but a lot in the last month I’ve not received at all. The refund issue I’ve not at problem with but the shipping/tracking I have. I don’t know what happening with it. It’s very frustrating

Brilliant Prices but the web page is so…

Brilliant Prices but the web page is so confusing to follow. You can put an item in the cart then it just changes to a different item

Athina Milena GrecoNetherlands · 1 review · Experienced 2024-05-15 · Posted 2024-05-15

Package not arriving and no update

Hello. My name is Athina Greco. Order number: 32005639612 Date of order: April 27th Seller: wholesaleshoes2028 Delivery: Seller-Defined STD Logistics I ordered a pair of shoes 3 weeks ago, it’s going to be four weeks soon. According to the trace and track of DHGate the shoes have been in customs for a week already (since the 8th) and since then there is no update. So I asked the seller if they could help me and sent me a non existing telephone number from the “Aduana of the Netherlands”. I checked the delivery enterprise website (STD) and it doesn’t work either. I want to avoid calling to the aduana because it’d be a problem for both parties if they see that the Adidas are not originals. So I please request help from your side so as to know if I’m being scammed or if my shoes are going to arrive next week. Otherwise I will ask for the refund because it’d be more than 3 weeks and I’m also leaving the country in June so I really need to receive them. I await for your response, thank you.

Lost login details think I've been scammed as can't contact anyone

I forgot my login details I've been trying to contact dhgate to sort this as I have shipments and have no idea what's going on very frustrating feeling like 8ve been scammed 32128126505 that's one of my order numbers I've been trying for weeks to contact someone and have had no luck what so ever !!!! Thank you for the reply I've tried to put emai address on here but it wont let me if u can help Ms get that account back it would be much appreciated as I need to know what's happening with shipments I did receive the above order and very happy with item 8 just need to track 32139047322 kind regards Chris

Milan GeorgeUnited Kingdom · 9 reviews · Experienced 2024-05-04 · Posted 2024-05-06

Can you improve the stiching on the…

Can you improve the stiching on the back and front of football jerseys