DHgate is a leading e-commerce platform that provides direct access to wholesale China products for businesses and consumers worldwide.
Is DHgate legit?
DHgate (www.dhgate.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
Auto-generated from all reviews of this business. For reference only.
I'M STILL AWAITING THE DELIVERY I MADE TWO WEEKS AGO.
Reply from DHgate2024-05-13
Hi Marjorie,
We apologize for the inconvenience this has caused you.I can see here that this order is canceled. Please let us know more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. You may contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate
Regards,
Customer Service Center
Can you make the website a lot clearler and tider instead of making it meesy
Reply from DHgate2024-05-13
Hi Milan G,
We apologize for the inconvenience this has caused you. Please let us know more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any further questions, You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
How to find football jerseys from past seasons like last season or the season before
Reply from DHgate2024-04-26
Hi Milan George,
Please login to the website and you can use a browser (ex: google chrome , safari, etc) and on the search box, please manually type this classic link : dg.dhgate.com You can also download the app. Then create an account with Dhgate.com Place an order, pay for it, then the seller will prepare your order, ship it until delivered to your address. The payment option acceptable at DHgate.com is by the use of your credit or debit cards.
For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
Where are the patches for the jerseys on the website and could you make them more clearer
Reply from DHgate2024-04-23
Hi Milan George,
Good day! This is Nena from DHgate.com Customer Service.
If I got you correctly, you are unable to find for patches here on the website, that is right?
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience.
Regards,
Nena
Customer Service Center
DHgate.com
I paid $350 for a Electocautery machine and & I did not receive any communication from them. I used the Chat to complain and it is a week & I have not heard any reply .
Finally the the item arrived at my place . Thank you for that .
Reply from DHgate2024-04-20
Hi Stephen Dorairaj,
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with the correct order number since the one above has no records in our system. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience.
Regards,
Nena
Customer Service Center
DHgate.com
I didn’t receive my order even though it was said it was delivered it wasn’t in my mailbox or my door I immediately disputed the charge. Because it said it was delivered I didn’t receive a refund or store credit this happened to me 2 times
Reply from DHgate2024-04-13
Hi Ms Sylvester,
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience.
Regards,
Nena
Customer Service Center
DHgate.com
Ordered a few things- two shipments arrived as ordered. However, the third shipment from “classicjordonshoes” was all wrong. BUYERS BEWARE!!! Both the seller and DHgate refused to fix the issues and either would work on a resolution. Very disappointed!! And don’t be fooled that believe DHgate customer service to mediate a favorable outcome.
Reply from DHgate2024-04-17
Hi Liesa,
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. It shows you have filed a dispute through DHgate however since you also filed a chargeback last April 6th, this is now beyond our control and you may contact your bank to be updated of the refund since they are the one handling the dispute.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience.
Regards,
Nena
Customer Service Center
DHgate.com
Payment collected in different currency than selected
Reply from DHgate2024-03-31
Hi Towdy,
Good day! This is Nena from DHgate.com Customer Service.
I understand that you have concerns with the charge, it shows you were charged in local currency since it is also based on your country since you are not based in the US.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience.
Regards,
Nena
Customer Service Center
DHgate.com
I would give 5 but I'm still angry. A bought a hoodie in November(order no,3908140701) it's still not been delivered, the tracking hasn't moved in 2 and a half months, yet the seller has said it's been delivered and there was an issue with the tracking not updating. I've spoken to Royal Mail who have said the package didn't even enter their system and challenged the seller to provide proof that it's been delivered(because we both know it hasn't) DHGate make it almost impossible to get your money back. Even though they say you are guaranteed it. Funny thing is when I disputed it the hoodie the the seller showed wasn't even close to the hoodie I ordered. This is the only problem I've had but it's annoying
I have mostly used Aliexpress and did have a few issues but 95% success in orders/product. I decided to try DHgate and my first order went well . On 12/11/23 my second order was made and it has no tracking nor have i received it to date. I attempted customer service contact as the platform would not allow me to fully submit a claim all relevant material was on the page but it would not submit to them.The chat feature is not fully fuctional and gives canned text response. I was able to send a message to seller so he has 48 hrs to respond. My big complaint is the platform for customer service which is far superior on Aliexpress who I would say has a better track record with on multiple orders I have made.
Reply from DHgate2024-01-18
Hello mark,
Good day!
I understand your frustration about your order. I'll be glad to assist you. It would be best if you could provide the order number. In that way, I can check the status of your order and give you the best possible resolution.
You can use this link to contact our online customer service using a browser for real-time assistance:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Greetings,
Mich
Customer service
DHgate.com
It was straight forward and easy however I could not find a way to contact the seller which is quite important
Reply from DHgate2024-01-19
Hello stephanie hobson,
Good day!
I recognize that you want to contact the seller. I'll be glad to assist you. You can contact the seller through the "Chat" icon in the lower right corner of the item page. Or to go to the seller's store, click the "Chat Seller" icon in the lower right corner. Once you sent a message, kindly give the seller within 48 hours to respond to your message.
If you already have an order from that seller, here's how to contact the seller APP:
1) Log in to your DHgate account.
2) Go to Orders-Shipped
3)On the order list
4) Click the Chat icon and send your message
You can use this link to contact our online customer service using a browser for real-time assistance:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Greetings,
Mich
Customer service
DHgate.com
I ordered a jacket from Yeezysshop order reference 3929044827, it cost £135, after waiting 5 weeks I was told that the item was no longer available and so I asked for a refund, even though they are still advertising the jacket on their shop to buy!! They were reluctant to refund me and pushed me to have another jacket instead. I wasn’t sure as it wasn’t what I wanted but they told me it was very similar to what I had originally ordered and put pressure on me. When it arrived 7 weeks after my order date the style was not the same at all and I didn’t like it. I received it on Christmas Eve and they will not let me return it for a refund. They have not been helpful at all and I have had a very bad experience, so please be careful on this website. Yeezysshop is not good and I would not recommend anyone buying from them.
With that said I have given it a 3 star because I had made 3 other purchases around the same time from other shops and have been very happy with the service and products I’ve received, it is not fair that the other genuine shops have to suffer, I would suggest anyone looking to purchase from this site to do some research first before making a purchase
N.B 25/01/2024 I have still had no result from this purchase and I’m unable to get hold of Mitch, from customer services. I had purchased another jacket from a different seller, which arrived, damaged in transit and faulty. The seller is claiming no responsibility and is refusing me to send the item back for a refund, saying I have damaged the item, which I haven’t and Royal Mail have told me it is NOT my responsibility to be sorting this problem out but the sellers . This jacket cost me over £100.
So my advice would be to be very careful about what you are purchasing, ask about the returns policy before making any purchases and make sure you receive a returning address before you make your purchase because if it isn’t what you wanted, is damaged or faulty you will have a battle on your hands to get it resolved. I have purchased this latest Jacket through Klarna and have asked for there help, for which they are investigating.
Reply from DHgate2024-01-18
Hello Tanya Buxton,
Good day!
I understand your frustration about your order 3929044827. I'll be glad to assist you. Upon checking, your case is still ongoing and I have now followed up your case to our Relevant Team. Kindly wait for an update within 3-5 business days.
You can use this link to contact our online customer service using a browser for real-time assistance:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Greetings,
Mich
Customer service
DHgate.com
Unfortunately their in app tracking is way worse than Sara Marts. They really need to up their game on the tracking front as it is very poor.
Reply from DHgate2023-12-23
Hi Carl Hudson,
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience.
Regards,
Nena
Customer Service Center
DHgate.com
A normal austrian street Addresse ist not accepted, for instance Sonnleitenstraße 32. The Phone number was Not taken correctly.
Reply from DHgate2023-12-01
Hello Norbert Wacke,
Good day!
I understand that you are having trouble adding your shipping address. I'm here to assist you. May I know your complete shipping address so I can try to check it on our site if the address could be added?
You can use this link to contact our online customer service using a browser for real-time assistance:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Greetings,
Mich
Customer service
DHgate.com
they never failed me once . sometimes slow shipping over 4 dollars shipping cost . why its rated 1.7 ?
Also i cant c my order history for past year for some reason
Reply from DHgate2023-11-14
Hi Page,
In line with your order history, there are times that the system auto removes the closed transaction if it is more than a year. There are also cases where the old orders were replaced by new one's.
You can also contact our customer service directly for more details through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
Edited Review:
I should have read these reviews before placing my order with this company on their website! Imagine placing an order and then trying to follow up, just to have your account be closed!?! For security purposes?! I'm a customer just like everyone here.
I ordered 4 different items, but only received emails for 3 of them. *[(Updated Info: 10/31/23) I actually received 3 of the 4 items I ordered and still waiting for the ONE item I never received an email confirmation for.]*
Unfortunately, I STILL can't log in to request a refund, or track my order. There's still no way to contact anyone about this. I've never in my life dealt with a situation like this while purchasing items in China or overseas.
I don't have Facebook, so I will not be contacting you there and unfortunately I don't feel comfortable providing pictures of my card. I simply ask that you unlock my account so I can contact the seller for updated information or a refund.
Now that my account is closed, all I can do now is wait for DHGate to open my account again. You can email me for verification if needed.
Reply from DHgate2023-11-09
Hello Raj Punat,
Good day!
I’m sorry to hear that your DHgate account is closed and you can't track your orders 3841680518, 3841758628, 3841680517. I'll be glad to assist you. Upon checking, it shows that your three orders were delivered to your address. Could you please provide us the order number of the item you haven't received? Regarding your account closure, it shows a restriction made on your account for security purposes. Could you please provide the screenshot of the system message showing that your account is closed, your card photos with ONLY the first six and last 4 digits showing, and a picture of the back of your card covering the CVV code? In that way, I can create a report to help you remove your account restriction.
You can use this link to contact our online customer service using direct browser for real-time assistance:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Greetings,
Mich
Customer service
DHgate.com
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