DHgate is a leading e-commerce platform that provides direct access to wholesale China products for businesses and consumers worldwide.
Is DHgate legit?
DHgate (www.dhgate.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
Auto-generated from all reviews of this business. For reference only.
Was cautious at first but trainers arrived just over two weeks frm order placed, I have only have to release funds once they're shipped trainers quality is faultless detail great materials great 👍 price brilliant 👏 just had a look at quite a few sellers an went for best reviewed store not cheapest and will be ordering again
Reply from DHgate2024-11-22
Dear C, W,
Good day! Thanks for your purchased. If you are looking for other items, you can always visit us at https://www.dhgate.com/wholesale/search.do?act=search&dspm=pcen.Noresult.searclick.1.yFufZd6MK5kGU1RIPfyE%26resource_id%3D&sus=&searchkey=Cat+Wigs&catalog=#pusearch1812
Regards,
Customer Service Center
DHgate.com
Could be a great platform some tips for customer service or buyers
Buyers, pick a store that has consistent good feedback and high level stores, contact the sellers first if they don't respond, search for a responsive seller. Pay with creditcard, since customer service makes you go to a process that clearly is forcing people to contact them through facebook just do it within the app like any big platform, its that easy. Customer service is a hassle HOWEVER, you can contact them on facebook and yes they resolve it it's a weird process, they should see that if a seller doesn't respond for say 2 weeks, just grant the refund, don't drag it along and waste time. They should ban sellers that do not bother to sent or don't respond force your sellers to respond within say a week than do auto refund everything better than what you do now. Overall after 2 months I had some great sellers very active but only the ones that respond quickly and answer any questions asked, the others should be kicked off. All over 3 stars but only after some trial and error, which shouldn't be the case in the first place. The last 2 sellers made up for the time wasting energy consuming experiences, but for the ones paying with creditcard it's easy to speed up the process, wish it would be differently but it is what it is, hopefully this will change since this can use a lot of improvements. Just give up the facebook stuff and help your customers within the app itself and make the refund process easier. Also when a buy goes wrong let people leave negative feedback for those buyers who clearly don't care so people can skip them instead of leaving them hanging in the dark.
Reply from DHgate2024-11-22
Dear Martin,
Good day!
We appreciate your feedback. While we must currently adhere to the established process, we place significant importance on each buyer's experience. As a result, we will compile these viewpoints and convey them to the appropriate team, ensuring that necessary updates are implemented in the process when necessary.
Regards,
Customer Service Center
DHgate.com
product looks legit, great quality, and even has the name when it comes it. would recommend!
Reply from DHgate2024-11-11
Dear jess,
Thank you for your positive feedback. If you are looking for more item, please visit https://www.dhgate.com/?dspm=pcen.hp.logo.1.qEg2FlRvWTQfQqIe9Mk3&resource_id=
Regards,
Customer Service Center
DHgate.com
I am very pleased with items. They were packed well and arrived in reasonable time. Fantastic merchant.
Reply from DHgate2024-11-11
Dear Scott,
Thank you for your positive feedback. If you are looking for more item, please visit https://www.dhgate.com/?dspm=pcen.hp.logo.1.qEg2FlRvWTQfQqIe9Mk3&resource_id=
Regards,
Customer Service Center
DHgate.com
Service is exceptional here.
All information is given clearly
regarding any of their products.
And I sincerely believe thier products are just as reliable as the other overpriced gear out there.....
Y'all have great gear at paramount prices.
Thanks y'all.....
Habitualzen
Reply from DHgate2024-11-04
Thank you for sharing your feedback with us! We are glad to hear that you have had a positive experience with the quality of products on DHgate. Your advice on checking for items with good reviews and using a spreadsheet for organization is invaluable for ensuring a smooth shopping experience. It's great to know that the items you have purchased reflect the real thing and even come with tags. We appreciate your trust in us and your willingness to recommend DHgate to others. If you ever need assistance or have any questions while shopping with us, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future!
Thank you for your positive feedback! We are delighted to hear that you find our service great and reliable, and that you consider our prices fair. Your satisfaction is our top priority, and we are committed to providing you with a fantastic shopping experience. If you have any further comments, suggestions, or need assistance with anything, please feel free to let us know. We are here to help. Thank you for choosing us as your shopping destination!
Very good i always buy from here now i would go any where else
Reply from DHgate2024-11-01
Thank you so much for your fantastic feedback! We are delighted to hear that you always buy from us and that you wouldn't go anywhere else. Your loyalty means the world to us, and we are committed to providing you with top-notch products and service every time you shop with us. If you ever need assistance or have any questions, please don't hesitate to reach out. We truly value your support and look forward to serving you again in the future. Thank you for choosing us as your preferred shopping destination!
Thank you so much for your fantastic feedback! We are delighted to hear that you always buy from us and that you wouldn't go anywhere else. Your loyalty means the world to us, and we are committed to providing you with top-notch products and service every time you shop with us. If you ever need assistance or have any questions, please don't hesitate to reach out. We truly value your support and look forward to serving you again in the future. Thank you for choosing us as your preferred shopping destination!
Really good but you need to know what your looking for
Reply from DHgate2024-10-21
Dear Valued Consumer,
Good day!
Thanks for your feedback. If you are interested in other items, please visit https://www.dhgate.com/?dspm=pcen.pd.logo.1.7RGEQV64Mp9yQyIHfXR1&resource_id
Regards,
Customer Service Center
DHgate.com
Dear Darion
Good day!
We appreciate your positive feedback. We are happy to do business with you. If you are interested in other items, please visit https://www.dhgate.com/?dspm=pcen.pd.logo.1.7RGEQV64Mp9yQyIHfXR1&resource_id
Regards,
Customer Service Center
DHgate.com"
My order came unscathed, on time, and it works perfectly:3
Reply from DHgate2024-10-21
Dear Valued Consumer,
Good day!
Thanks for your feedback. We are happy to do business with you. If you are interested in other items, please visit https://www.dhgate.com/?dspm=pcen.pd.logo.1.7RGEQV64Mp9yQyIHfXR1&resource_id
Regards,
Customer Service Center
DHgate.com
Dear Xavier,
Good day!
We appreciate your positive feedback. We are happy to do business with you. If you are interested in other items, please visit https://www.dhgate.com/?dspm=pcen.pd.logo.1.7RGEQV64Mp9yQyIHfXR1&resource_id
Regards,
Customer Service Center
DHgate.com
Great variety BEST PRICE and awesome customer service!!!
Reply from DHgate2024-10-21
Dear Marcia,
Good day!
Thanks for your positive feedback. If you are interested in other items, please visit https://www.dhgate.com/?dspm=pcen.pd.logo.1.7RGEQV64Mp9yQyIHfXR1&resource_id
Regards,
Customer Service Center
DHgate.com
DHgate has very good quality stuff if you know what you’re buying. Make sure when you’re buying you buy something with lots of good reviews and I recommend using a spreadsheet. I’ve purchased multiple things off of DHgate and they look exactly like the real thing and most of them come with tags.
Reply from DHgate2024-11-01
Thank you for sharing your feedback with us! We are glad to hear that you have had a positive experience with the quality of products on DHgate. Your advice on checking for items with good reviews and using a spreadsheet for organization is invaluable for ensuring a smooth shopping experience. It's great to know that the items you have purchased reflect the real thing and even come with tags. We appreciate your trust in us and your willingness to recommend DHgate to others. If you ever need assistance or have any questions while shopping with us, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future!
It very much depends on the seller. Sometime I've received items two weeks after, but right now I have waited 2 months and the item still hasn't arrived and there is no tracking available. Even after contacting seller
Reply from DHgate2024-10-04
Dear Rachael ,
We apologize for the inconvenience this has caused you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
Always had a great experience I personally have been shopping with DHgate for well over 6yrs Pu and will continue to do so! Highly recommended not only do I shop for myself but I shop for my kids, home, auto.
If you like to buy or sell this is your place
I ABSOLUTELY LOVE SHOPPING THROUGH DHgate I suggest everyone make sure your seller is verified and has reviews and make sure they have good communication and you will love this experience as I have. Ty 💕 😊 always for helping me through any questions or concerns I have!!! I will continue doing BUISNESS
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