DHgate is a leading e-commerce platform that provides direct access to wholesale China products for businesses and consumers worldwide.
Is DHgate legit?
DHgate (www.dhgate.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
Auto-generated from all reviews of this business. For reference only.
I recommend you this app. There is so much to see and chose but you have to look for the reviews and pictures they have. Quality is great and it depends which shop you choose.
Reply from DHgate2026-09-15
Hello Kim, Thank you for your feedback. If you need assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
The efficiency of the site and quality of the products. Great communication with the sellers and easy transactions.
Reply from DHgate2026-09-15
Hello philip stones, Thank you for your feedback. If you need assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Expensive shipping costs make it so that u can’t really appreciate the lower prices.
Reply from DHgate2026-09-15
Hi Marina, If you need assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Its a Scam, I did not receive the refund after cancelled order before shipping. No customer service to contact about this issue.
Reply from DHgate2026-09-10
Hi Abdul, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
★☆☆☆☆ 0 Stars — Scam Behaviour, Avoid At All Costs!
I would give them zero stars if I could, and I highly recommend everyone avoid this company completely.
I purchased a coat that arrived missing its belt. I opened a dispute but was unhappy with the unfair, mandatory decision that was made. After leaving a negative review on Trustpilot, they replied promising they would look into my appeal — said they’d created a report request and I’d be notified by email within 2 business days. They also included a link to a live chat that does not exist at all.
Since then — no email, no update, no contact. It’s clear they only replied to my review look good publicly, with zero intention of actually helping. You cannot contact DHGate by any real means — they are impossible to reach and simply ignore you once they’ve made their fake reply.
Complete scam — do not waste your money or time!
Reply from DHgate2026-09-10
Hi Jolita Os, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Avoid avoid avoid scammers especially sumptuous_bag001
I would rate this company zero if I could especially the seller sumptuous_bag001 avoid like the plague received a bag that smells so bad of plastic chemicals and has the labels hanging off no stitching at all on 3 sides I sent them a photo of the bag and was offered a very slight discount if I bought another bag or $3 to keep the bag I paid £30 for the bag after I said I want to return for a refund I was told no unless I pay the return postage it ended up in the bin
Reply from DHgate2026-09-10
Hi camilla
, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
I Ordered two T-shirts on here through Chic Wardrobe, a seller on the website, at a cost of £38 for two. Ordered size XL. Items arrived and were quite clearly a size Small to Medium measuring 20 inches from axilla to axilla, therefore for a size 40 inch chest. I contacted the seller as advised on their website to obtain a returns code and was told in very poor English that the size i received was correct and that they would not send a code. The unprofessionalism continued. I tried to raise a dispute with DHgate to no avail. I would advise anyone to NOT purchase from this website.
Reply from DHgate2026-08-28
Hi garry
, we apologize for any frustration this may have caused. For further assistance, please contact our customer service directly via the following method: open the DHgate app and go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service].
So easy to look up items and find them. Had to be careful not to click on first item as that wasn't what I wanted but all ok would recommend
Reply from DHgate2026-08-28
Hello Jane , We appreciate your feedback. If you need help please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service]
I had a dress made with my exact measurements for an upcoming event. They definitely didn't deliver. The top part of the dress is good but threading is coming apart, the bottom half is awful. I can't even get the dress down. And they did not use my measurements.! They will not reply or refund either.
Reply from DHgate2026-08-28
Hi LaKaisha
, we apologize for any frustration this may have caused. For further assistance, please contact our customer service directly via the following method: open the DHgate app and go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service].
Very poor customer service, all answers generated by a BOT. Very difficult to contact seller. Will think twice about using them again.
Reply from DHgate2026-08-28
Hi BJ
, we apologize for any frustration this may have caused. For further assistance, please contact our customer service directly via the following method: open the DHgate app and go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service].
I Ordered on the 26.07.2026 the seller kept on postponing the shipping date saying "3 days till the warehouse ships your shoes, please close the dispute u opened in order for us to ship the items" when i closed the dispute i couldnt reopen one. dhgate istn willing to help me out even tho i clearly havent received the item and even the seller admits to it in the chat log.
I never go tmy shoes and the seller isnt shipping them. Dhgate advertises with insurance however they never support the buyer when he actually needs help. this was my second time something like this happened on dhgate. i totaly do not recomend ordering from dhgate.
DhGate is a FRAUD website... pls pls don't buy anything... irresponsible customer service and fraud sellers listed... DHGATE IS A FRAUD, I LOST MY MONEY
Reply from DHgate2026-08-28
Hi Jay
, we apologize for any frustration this may have caused. For further assistance, please contact our customer service directly via the following method: open the DHgate app and go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service].
Do not use DHgate for your purchases. Their customer service is absolutely terrible and provides no real help. They keep sending you around in circles without resolving the issue. Even the “account manager” Aicka was no help at all. Very disappointing experience and I would not recommend DHgate.
Reply from DHgate2026-08-28
Hi Mohammad
, we apologize for any frustration this may have caused. For further assistance, please contact our customer service directly via the following method: open the DHgate app and go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service].
I bought a pair of air pods .
They arrived but only one air pod in.
I Asked to return and was told I couldn’t!
Seller was abusive and told me why it was his problem.
Seller name
airpro4
Avoid him and DHgate
DHgate refused to help and suggested I checked the weight!!!!
Unreal do not use .
Reply from DHgate2026-08-28
Hi David
, we apologize for any frustration this may have caused. For further assistance, please contact our customer service directly via the following method: open the DHgate app and go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service].
Edit: Subsequently, DHgate issued me a refund. However, I will keep this post up because I want you all to be aware of this vendor and avoid them at all costs.
Wow — I’ve been scammed!
I’ve never experienced anything like this with AliExpress or Alibaba, and because people often compare these platforms, I decided to put my trust in DHgate. Unfortunately, this experience has seriously damaged that trust.
DHgate needs to do more to protect genuine buyers from sellers behaving like this. Chinese wholesale platforms already face a lot of mistrust from international buyers, and situations like this only reinforce that negative reputation and unfairly affect legitimate Chinese sellers too.
I spent approximately £270 on 57 perfumes, plus another £66 for premium/express delivery. My parcel arrived today and not one perfume was inside. I received a small package containing cardboard.
Even more unbelievably, the seller had previously told me through WhatsApp that an “empty package” was being sent, so thankfully I have written evidence of this.
The seller appears to operate under these two shop names on DHgate:
jiahengchic
zhonghengsignage
Please be extremely cautious.
The seller persuaded me to communicate through WhatsApp and initially tried to convince me to make a payment outside DHgate. I refused and insisted on purchasing through DHgate specifically because I wanted the protection of the platform. I accept that moving the conversation to WhatsApp was a mistake, but thankfully I kept all of the messages and evidence.
I’ve now emailed DHgate twice and provided details of what has happened. I hope they investigate this seller and resolve the matter quickly.
I’m genuinely shocked that after all the contradictory explanations I was given, an empty package actually arrived. Fortunately, I have photographs, tracking information, DHgate messages and WhatsApp conversations documenting what happened.
Please, if a DHgate seller asks you to move your conversation to WhatsApp or pay outside the platform, don’t do it. Keep your communication and payments on DHgate so that you have as much buyer protection as possible.
I was simply trying to find a trustworthy long-term supplier for my business. I hope DHgate takes this seriously and protects both its customers and the many legitimate sellers using its platform.
Reply from DHgate2026-08-28
Hello ASHA,
We apologize for the inconvenience caused. For assistance, please contact our customer service directly by following these steps: open the DHgate app and go to [Account] - [Contact Us] - [Order-related issue/Report an issue] - [Online Service].
If I could leave zero stars I would have. The sellers are not trustworthy and customer service protects them and ignores the buyers concerns altogether. I have had the worst experience trying to purchase 2 items. The sellers asked me to cancel the orders as they had no intention of shipping. When a withdrew requests for refunds sellers again stated they would not ship the items. Process was then changed to I could now not request a refund until the items did ship 12 days from time of purchase. I would not trust buying anything on this site
Reply from DHgate2026-08-28
Hello Tom,
We apologize for the inconvenience caused. For assistance, please contact our customer service directly by following these steps: open the DHgate app and go to [Account] - [Contact Us] - [Order-related issue/Report an issue] - [Online Service].
I placed a order 8-18-2025 and still haven't received my order not even a refund I wish I had read the reviews before ordering from this scam site
Reply from DHgate2026-08-28
Hello Stacey,
We apologize for the inconvenience caused. For assistance, please contact our customer service directly by following these steps: open the DHgate app and go to [Account] - [Contact Us] - [Order-related issue/Report an issue] - [Online Service].
No delivery and no contact from the seller. In the end I got the card company to reverse the transaction
Reply from DHgate2026-08-19
Hi Dan Rees
, we apologize for any frustration this may have caused. For further assistance, please contact our customer service directly via the following method: open the DHgate app and go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service].
Would give 0 if I could. Placed an order weeks ago, seller repeatedly missed shipping deadlines, complained to DH Gate, opened a dispute, requested refund as item wasnt being sent, seller refused and DH Gate upheld the seller decision, so in short if you pay for something, dont expect to receive it
Reply from DHgate2026-08-19
Hi Steve
, we apologize for any frustration this may have caused. For further assistance, please contact our customer service directly via the following method: open the DHgate app and go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service].
I'm a bit disappointed with the platform. They have to have better alternatives, for disputes. It's very difficult, why did it be said that you don't have problems with the article?? But already in 2 purchases I have had disputes and the experience has not been the best. Not including what it is late for me,
Reply from DHgate2026-08-18
Hi Yarelis, we apologize for any frustration this may have caused. For further assistance, please contact our customer service directly via the following method: open the DHgate app and go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service].
Customer service doesn't have your back and doesn't care if the vendors lie, cheat or manipulate you. I've been cheated on this site to many times. I'd never recommend it for anything.
Reply from DHgate2026-08-18
Hi James, we apologize for any frustration this may have caused. For further assistance, please contact our customer service directly via the following method: open the DHgate app and go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service].
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