DHgate is a leading e-commerce platform that provides direct access to wholesale China products for businesses and consumers worldwide.
Is DHgate legit?
DHgate (www.dhgate.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
Auto-generated from all reviews of this business. For reference only.
Absolute scam of a platform – Ignored dispute and useless customer support (Order #31996787795)
I am beyond frustrated with the absolute lack of accountability on DHgate. I am dealing with a major fulfillment issue on Order #31996787795, and the entire dispute process is a total joke designed to trap your money.
When things went wrong, I tried to resolve it through the proper channels. The person handling my dispute completely stonewalled me—constantly ignoring direct messages, failing to address the facts, and dragging their feet with zero intention of helping.
Desperate for a resolution, I reached out to official customer support, only to be told straight to my face that they "couldn't do anything about it" and essentially left me high and dry with a broken order and a ghosting support agent. Instead of actual help, all you get are automated loops and useless runarounds.
If you are a buyer reading this, save your money and shop elsewhere. If you are DHgate corporate reading this, fix your broken dispute system or expect my bank to pull the funds back entirely via a formal chargeback. Give me my refund.
Reply from DHgate2026-08-05
Hi Prince A, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Want my ID to verify me as my account got flagged. I ordered 4 items 2 weeks ago and that’s it. They refuse to tell me why my account was flagged.
If they refuse to tell me why, how can I trust them with my ID?
Reply from DHgate2026-08-05
Hi Matthew, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
It seems very difficult to validate cards and the customer service option failed to resolve my issues.
The only reason I gave a 3 star was in the hope that the rest of the experience would improve
Reply from DHgate2026-08-03
Hi Sam
, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
UK Buyer blocked by Firewall Glitch - 2 Active OrderS
I bought two items on 26th July. Your Cloudflare security firewall has blocked my IP/Device completely, and all your customer service emails are bounced back. I cannot log in to track my goods. Fix my account profile.
1. Order number: 321009736380
2. Order number: 321009736379
Reply from DHgate2026-08-03
Hi Rkhan
, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Good but ther was an order that I ordered and got an email said that it was delivered but it wasn’t and I asked for refund but the wouldn’t give me a refund
Reply from DHgate2026-08-03
Hi Kervano, We appreciate your feedback. If you need help please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service]
Bought refrigerant and it wasn't pure or was a different blend.
Reply from DHgate2026-08-03
Hi Mesha , We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Wrong items, poor quality, zero service, refund are exceptional even when delivery is not done.
And delivery ? 15 days, 30 days, up to 35 days thanks to their "fast delivery service".
China and all its glory.
Temu-like but older.
Runaway from this site.
Reply from DHgate2026-08-03
Hi VierToy
, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Absolutely scam. There’s no customer service and I would never buy again.
Reply from DHgate2026-08-03
Hi Sari Canari
, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Absolutely rubbish. Still awaiting for item to be shipped and requested a refund . Scam website avoid.
Contact customer service it doesn't exist
Reply from DHgate2026-08-03
Hi Jon, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Hi Glen, We appreciate your feedback. If you need help please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service]
purchased a men's short extra large. Received extra small. dhgate does not honor mistake by seller, and does nor provide refund or replacement. stick with local US market!
Reply from DHgate2026-07-29
Hi Amir, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
big scam and even if I tried mutliple times to stop adds it shows internal server error to not stio this add
Reply from DHgate2026-07-28
Hi ghanem, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Hello jo, we appreciate your feedback. If you need assistance, please contact our customer service directly via the following method: Open the DHgate app and go to [Account] - [Contact Us] - [Order Issue/Report Issues] - [Online Service].
This plateform is not safe to use . The sellers don't respond very often. And the tracking number that they provide is not accurate. It's so hard to talk to an agent to get a follow up .also, they denied the return item and refund of course. The item looks so different from the description listing ! And also I need to block my credit card after making a purchase from the website because a couple days later there was a suspicious transaction on my credit card . Be aware be cautious.
To reply to Dhgate message : I tried so so many times to contact you and no replies ! Please stop pretending that you care or are serious !
Reply from DHgate2026-07-27
Hi Rachelle, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Really bad. Asked three sellers to send me picture BEFORE shipment. They sent me pictures but also shipped the items right away. I have refused two of them and the other one is now here which will cost me a lot of return fees. The other two sellers wont refund the returned items. DHgate keeps opening disputes for me but sellers can just deny the refund. Im not getting any of my money back and just feel totally scammed
Reply from DHgate2026-07-27
Hi Lindsey, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
When it works it works but when the seller (ua_irvine) scams you, by sending a different product of much lower value than you ordered, DH Gate does nothing to protect you. Very much a case of buyer beware.
Reply from DHgate2026-07-27
Hi Richard, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Paid for shipping protection that won’t let me file a refund
Dhgate has gone down hill. I ordered from a seller that listed the item as being local (within the US) and guaranteed 7 day shipment. I placed an order 07/05 and it still has yet to ship. When I check the shipping the only update is that the label was created. When I reached out to the seller they mentioned they have to custom make for me. I did not order custom made. I ordered based on what they said was available inventory in the US. The seller refuses to refund and is giving me the run around and Dhgate always sides with sellers. I feel scammed. I tried posting on reddit but the mods removed it because they don’t want any negative posts.
When I went to file a claim through Seel’s Resolution Center, the system recognizes the package as Not Delivered but gives me no option to actually request a refund. The only choices are “I’ll wait,” “I’ll contact the carrier first,” or “tracking status is incorrect.” There is no path to the thing I paid for.
Trying to reach a real person just loops you through a chatbot that repeats the same dead-end steps. I emailed support with screenshots documenting every step plus the seller’s own messages, and I’m still being told to “follow the steps” the same steps that don’t lead to a resolution.
The entire point of buying shipping protection is that it works when a delivery fails. Mine has failed, the evidence is clear, and I still can’t get a refund or a straight answer. I would not rely on this service.
Reply from DHgate2026-07-27
Hi DANIELLE, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Send me the rong Man utd shirt and wouldn't send me the one I ordered! They use all the excuse in the book! Avoid this company horrible people.
Reply from DHgate2026-07-27
Hi iwan, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
absolutely shocking experience! placed an order through this site and was concerned that after 9 days goods had not been despatched delivery was advertised as 4-8 days so i reached out to the seller to cancel the order as they couldnt be bothered to send the goods.i received excuses and an assurance that they would be despatched immeadiately.it took another 3 days to despatch the order and took over 3 weeks to get to me since placing the order.on receiving the order the quality of the goods was terrible and were clearly counterfeit.i contacted the seller again who again made excuses and eventually after toing and frowing accepted my argument and stated he would give me a full refund for one of the items after 5 days nothing happened so i opened a dispute with customer services which were worse than useless in resolving this matter.they sent me an email stating they had issued a refund when i checked they had issued a refund of $5.48 off an order that was around $36 i again contacted customer service which is a very difficult process and they insisted the process had to involve me contacting the seller and getting him to write a statement agreeing to issue the agreed refund.this seller was dishonest and when i approached the seller he sent a refund of $5 and then would not respond to my messages.so overall the buyer protection isn't worth a bean.order number was 319861341472 this is provided for dhgate to check out the validity of this review they apparently wrote a report of the incident which i believe was the catalyst for the seller to send the paltry refund but apart from that the customer services was worse than useless.a word of warning to people thinking of ordering from these they seem to have a lot of rogue sellers on the platform and they facilitate them without giving you the protection they advertise.i will report this to credit card company and claim a refund through them.thanks for nothing dhgate a total waste of £26.50 and i will not buy off your site again
Reply from DHgate2026-07-27
Hi seb, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Had an issue where the delivery driver, for the company dhgate chose to deliver, marked a package (obviously not my package containing my items) as delivered. The driver took a blurry pic as proof of delivery. Ive not once had a blurry delivery photo used as proof of delivery. Ive tried to get my money back for those purchases to no avail. I even contacted the company to which I paid for shipping insurance. They were of no use.
I also contacted dhGate when the issue happened, of course they werent of any help either, so idk why they replied for me to contact their customer service. Their dispute resolution is a joke.
Reply from DHgate2026-07-24
Hello EllTo, we sincerely apologize for the inconvenience caused. For assistance, please contact our customer service directly by following these steps: open the DHgate app, then go to [Account] > [Contact Us] > [Order-related issue/Report an issue] > [Online Service].
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