DHgate is a leading e-commerce platform that provides direct access to wholesale China products for businesses and consumers worldwide.
Is DHgate legit?
DHgate (www.dhgate.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
Auto-generated from all reviews of this business. For reference only.
Lost my faith in this platform now.
Cheap poor quality goods and really hard to get any real customer support.
The item I recieved was damaged and completely sub standard and fake.
The seller now wants me to return the item at my cost and says it could take 3 months for me to get my money back.
The shipping is nearly as much as the items value.
Sellers cannot be trusted on the platform they have been quite dishonest in my previous dealings as well.
Not a good experience and my advise is to avoid.
Reply from DHgate2026-07-24
Hello Dragonforce, we sincerely apologize for the inconvenience caused. For assistance, please contact our customer service directly by following these steps: open the DHgate app, then go to [Account] > [Contact Us] > [Order-related issue/Report an issue] > [Online Service].
Oh my god, well what can u say and where do u stay!! There staff are super friendly and knowledgeable and they have the ability and knowledge to help me and explain things which is Hannah
Reply from DHgate2026-07-22
Hello Sarah, We appreciate your feedback. If you need help please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service]
Hello Aymane, We appreciate your feedback. If you need help please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service]
They don't send you what you order but a cheap alternative instead. Then offer partial refunds. This site is a complete scam. Avoid & delete their app.
Reply from DHgate2026-07-21
Hi Paul, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Never received the item but my credit card was charged in April. I would give it zero stars if I cpold. Buyer beware!
Their customer service doesn't respond so had to disspute with my credit card company. Don't order from here unless you want to give your money away!
Reply from DHgate2026-07-21
Hi ND, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Seller literally committed wire fraud. Nothing provided matched photos and item was falling apart due to garbage craftsmanship. Escalated after they refused to take a return or exchange. Seller also said no to a refund since they refused an exchange.
Reply from DHgate2026-07-20
Hello UpNorth, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Order my item and was hoping it wud come before eorld cup ended but still waiting 320557455760
Reply from DHgate2026-07-20
Hello Ryan, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
I never got as far as buying anything because I had issues right from the start just by trying to verify my email address. Its too long of nightmare experience to try & explain but eventually I managed to email them and they did get back to me with an answer that didnt even match my query! I think I've managed to close my account even though I couldn't set 1 up properly 😅 I could tell from all the messing around just by trying to set up an account was a red flag! If anyone is trying to open an account DON'T BOTHER!
Don't bother reading their reviews either because they automatically default themselves to a 5star or they get someone to write them all on the same day. Take a look yourself you will see that at least 10-20 reviews that are on most recently are all on the same day 13th July!!! and they're all 5stars! You'll find the odd 1 inbetween from real customers. Sites like these should not be allowed to advertise as they're louring vulnerable people in with fake everything! Scam Scam Scam!!! Red flag Red flag Red flag!!! STAY WELL AWAY!!!
Reply from DHgate2026-07-20
Hello Clare, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Don't dont dont dont bay from them nuthing you pay and delivery not coming
Reply from DHgate2026-07-20
Hello piotr, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
The products is great and reliable. I recieve my order on a timely bases. I love DHgate because I have not recieve any negative are bad transactions. Things has been running smoothly. Thanks DHgate.
Reply from DHgate2026-07-20
Hi customerAnthony, We appreciate your feedback. If you need help please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service]
Buyer Protection is a Scam - Fake Signatures Allowed
My order (318966161797) never arrived, and the seller provided a completely fake signature. I provided the official non-delivery complaint from the logistics carrier (Sengi Express). Despite the clear evidence of fraud, DHgate's "analyst" automatically closed my dispute because the order was under $50. The customer service agents (Leaneth and Kent) then told me the ONLY way to get my money back was to beg the fraudulent seller to write an agreement statement. The seller explicitly replied "NO", yet DHgate refuses to step in, stating their "hands are tied". This means their Buyer Protection policy is a complete lie. If a seller commits fraud, DHgate will just give them your money and close the chat in your face. Absolutely disgraceful
UPDATE: DHgate replied to this review telling me to go back to the Live Chat. This is an absolute joke. I just came from the Live Chat, where your agents (Kent and Leaneth) told me my dispute is closed and they refuse to help me unless the scammer agrees to refund me! Stop redirecting me in circles to your useless bots. Step up, honor your Buyer Protection, and have a real Higher Management supervisor review order 318966161797 manually.
UPDATE 2: I went back to Live Chat as instructed by DHgate's Trustpilot reply. It was a joke. The agent ("Kent") refused to transfer me to a manager, refused to help, and literally CLOSED THE CHAT IN MY FACE. Furthermore, DHgate has intentionally deactivated both their support and resolution email addresses to block customers from escalating fraud. They are purposely trapping buyers with bots and useless agents to protect scammers. Disgraceful.
Reply from DHgate2026-07-20
Hi E R, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
experience shocking bought watch ⌚️ didnt work but no refund wanted video which sent pictures as no way could i send a video showing watch just stops after 1-2-3 hours but no help at all so fine will never 👎 buy items again all wanted was a watch that works bought over 30+ items but will never use again not a moaning customer or a person that lies or wants refund for something that works gives good customers a bad taste and the sellers that know item
is faulty all the power as no one going to send item back to china 🇨🇳 at your own cost recorded .as i say no more when cant pay with paypal and no help from DH GATE…
Reply from DHgate2026-07-20
Hi Des, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Account restricted due to my bank card being cancelled by bank due to fraud activity. Told to open new account, replicated my order then that account restricted too. Now the order I paid for and waiting to be shipped I am unable to see status. Don’t know whether the shipment is coming or refunding. Sent proof via email to DHgate who say they can’t see order as doesn’t exist!! I sent copies of payment order number etc . Now they will not respond to emails , £138.62 I’m unable to retrieve back.
What a shambles . Loyal customer for 5 years without issues , now treated so badly …
I’ll wait for the AI response from DHgate asking me to contact them in the app etc as per all other reviews, even though I can’t access my accounts to do this! Just tell me how to get proper help , please !
Reply from DHgate2026-07-15
Hi Tony, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Never received item ordered.
Tracking website looks like a scam when you click the link for assistance you get no information .
Tracking claims to have failed but was at home all day when they allegedly tried
Reply from DHgate2026-07-14
Hi John, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
The site is a mess, and staff are not helpful. I was disconnected twice from live chat agents even though I said the issue was not resolved. Also had to raise a dispute about items received. They allow a "mediation" with a timer and do not notify you of this, and when you eventually try to use it the page it will not let you proceed. I had to give into the seller demands and ended up losing money. So do not expect any assistance from the platform at all. There is at least 10 different inbox's for your messages which is very confusing and orders you paid for randomly disappear making it impossible to see, and I did check all the other tabs for the stages of the order and even as of this moment my orders is missing from there site.
Reply from DHgate2026-07-14
Hi Ryan, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
great service wonderful product always so nice. love doing business with this company. thank you.
Reply from DHgate2026-07-13
Hello artazintucson, We appreciate your feedback. If you need help please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
Some items are good but alot of the products can be bad quality if you are looking to be replica clothing or normal stuff. Sports clothings like football shirts, american football shirts and basketball shirts can be very good quality but stuff like designer ckothing like balenciaga, gucci, lv and more can be badly done and bad quality. The website layout isnt really the best and can be very glitchy like it can sign you out for no reason. Returns are a massive hassle so you really need to make sure you are buying a good product from a trusted seller. Shipping takes around 7-25 days but the shipping can be overpriced as well. Overall, i would say dhgate isnt really the best place to buy stuff but it isnt bad if you are buying from the right sellers and products.
Reply from DHgate2026-07-13
Hi Wrep
,
We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service directly via the following method: open the DHgate app and go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service].
I received a faulty item, and instead of resolving the issue properly, the seller repeatedly tried to persuade me to accept a small partial refund rather than refunding the full purchase price. During our conversations, the seller gradually increased the amount offered, but it still fell well short of a full refund. Eventually, they stopped responding altogether, leaving me with no option but to open an official dispute through DHgate.
As soon as the dispute was opened, the seller completely changed their position and rejected the refund entirely, despite their earlier offers. DHgate’s resolution was equally disappointing, as I received only a partial refund. I had to recover the remaining amount through my bank in order to receive the full refund I was entitled to.
The entire experience was deeply disappointing and, in my view, dishonest. I would advise anyone considering purchasing through this platform to exercise extreme caution. Only buy if you are prepared to risk losing your money.
Reply from DHgate2026-07-13
Hi Ann,
We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service directly via the following method: open the DHgate app and go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service].
I have cancelled the order the day after and it wasn't even shipped and although we are all entitled to 14 days cooling off period they refused and ignored my request. Absolutely shocking. Customer service is inexistent.
Reply from DHgate2026-07-13
Hi Antonio,
We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service directly via the following method: open the DHgate app and go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service].
BEWARE DHGATE IS A SCAM SITE. THEY SEND THE BUYER THE WRONG ITEMS ON PURPOSE AND THEN TELL THE CUSTOMER THEYMUST PAY RETURN SHIPPING TO RECEIVE A REFUND BUT NEVER GET A REFUND. I purchased 3 pairs of sunglasse when i received them, they were all theong color. I messaged the seller andthe seler said the colors ordeed are out of stock so hey set me what they had . I asked to return them for a refund since its not at i ordeed. The seller tried to convince to drop the dispute but i didnt and dhate is telling me i have to pay te return shipping. I cant gey any help with dhgate. They just allow bait and switch.
Reply from DHgate2026-07-13
Hello Tara,
We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service directly via the following method: open the DHgate app and go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service].
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