DHgate

iqbal AhmedIndia · 3 reviews · Experienced 2026-08-16 · Posted 2026-08-16

DhGate is a FRAUD website..

DhGate is a FRAUD website... pls pls don't buy anything... irresponsible customer service and fraud sellers listed... DHGATE IS A FRAUD, I LOST MY MONEY

Disappointed with my order

Disappointed with my order. We ordered four pairs of shoes but only received two. What makes this even more concerning is that the package was labeled and showed a weight as if all four pairs had been included. The package was clearly not large enough to reasonably hold all four pairs, and the shipping label showed a package weight that we provided as evidence. Despite showing the seller the package size and the weight on the shipping label, which supported that only two pairs could have been inside, the seller issued a $0 refund and then closed the case. The way this was handled has been extremely disappointing. I would strongly recommend thoroughly documenting your package, including its size, weight, and contents, if you order from this seller.We contacted the company regarding the two missing pairs, but we still have not received the shoes or a refund for the items we never received. The payment was processed and we paid the full amount even after disputing it with klarna. I expected better customer service and accountability.

Great experience so far on my orders

Great experience so far on my orders. Great customer service. I have done multiple orders and always had a wonderful experience thus far .

Alex MerchAustralia · 3 reviews · Experienced 2026-07-05 · Posted 2026-08-15

Ordered a 15.6" digital photo frame

Ordered a 15.6" digital photo frame, received a 7" digital clock instead. DHgate's dispute process put the burden of proof entirely on me — I supplied photos, weight, dimensions, and an unpacking video, and it still wasn't enough. Meanwhile the seller's "evidence" was just a photo of correct stock, which could've been taken any time. Seller has since edited the listing to hide the original size claim. Store has a large share of negative reviews describing the same issue. DHgate's resolution: a $5 coupon. Filed a Scamwatch report and a chargeback with my bank. Be very cautious buying anything on DHgate where item accuracy matters. EDIT : 18/08 - DHgate responds to me and tells me that a refund can be processed if the seller agrees. Why will the seller agree if seller is a SCAMMER. You guys have a intellectual problem ?

Slow shipping bad customer service

Robert LUnited Kingdom · 20 reviews · Experienced 2026-08-01 · Posted 2026-08-15

Middling level of service.

Middling level of service. Fully aware it's a marketplace of different sellers so its hard to review the company themselves as not every product is coming from them. Website isn't gamified as much as you see when popping onto TEMU but the offers notification sound is irritating. Tracking updates aren't frequent, and my item has been past customs clearance for 5 days. Mistakenly, I've marked the item as arrived when i wanted to check the tracking so i've no review of the item itself but for the services it's very meh at the moment

Poor service

I bought hair from DHGate from a seller called gueenhair231,all her hairs are fake I tried to return she made it hard for me to return, she wouldn’t provide return label and not willing to refund. Emailed DHGate I was told to speak to the seller 🙁

Mark Sara HetheringtonUnited Kingdom · 17 reviews · Experienced 2026-08-14 · Posted 2026-08-14

I wish I could give no stars !!!

I wish I could give no stars !!!! Shocking customer care from this company . Been waiting weeks for a refund !!!! . Customer service do not care . I have used this company for years and now going to delete my account with them and use other

Football jersey

Just received my Ipswich town away jersey ,got to say the quality is amazing in my opinion just as good as you get in the club shop,only difference is price ,about £45 cheaper..only one bit of advice , I had large ,it only just fits .so id go a size higher next time 👍👍

Great compact to get jerseys..

Great compact to get jerseys.. Only problem is customs in Belgium who I really hate

its just super

Ordered 2 football shirts as friends…

Ordered 2 football shirts as friends told me to try this company. Wish I had not bothered I ordered about 3 weeks ago items have not been shipped been told they have up to the 29th of September to arrive that's 11 weeks. I will be going back to the seller I always used next time no later than 15 days they arrive. Beware people

iqbal AhmedIndia · 3 reviews · Experienced 2026-08-11 · Posted 2026-08-11

Stylehaus + DhGate are frauds ..

Stylehaus + DhGate are frauds ... pls dont buy anything on this website ... they are selling fake products without return/refund.. spread this message asm uch as possible

Trying for over a week now to get a…

There is no customer service to contact. Trying for over a week now to get a refund from a seller who has twice now not sent the correct amount of items I have paid for, contact from them is extremely limited & there is no actual customer service to contact as it’s constantly offline. I stupidly placed a third order before I received the other 2 so will probably go through the full long & time consuming process as I highly doubt this order with be correct. Buyer did say her would refund once I cancel the dispute, yeah that’s definitely not going to happen.

!DHgate allowed the seller to keep both…

UPDATE: DHgate replied publicly telling me to go to the in-app chat, which I have already done multiple times. The in-app support refuses to help and keeps sending automated loop templates while both disputes remain unjustly closed. This public response is just a fake template to look helpful. I demand a full manual refund for BOTH orders: 1. Order #320160913197 ($26.14) 2. Order #318015832074 Official Czech Post tracking (DR641822003U) confirms the parcels were delivered BACK to the sellers on July 23. Both sellers now have the returned goods and my money! !DHgate allowed the seller to keep both my money and the returned item! Order number: 320160913197 This platform has a broken mediation system! My order was not delivered and, according to official Czech Post tracking (track number DR641822003U), was FULLY RETURNED TO SENDER on July 23, 2026. The seller "global_vogue888" claims it is my fault for "not picking up the parcel." However, I received NO SMS, NO phone call, and NO notification from the courier service about the package arriving at the post office. How was I supposed to know it was waiting for me? Furthermore, 7 other items ordered at the same time were successfully delivered directly to my home address, proving my shipping address was 100% correct! Regardless of delivery attempts, the seller physically received the item back at their warehouse. Despite having official proof that the package is back with the seller, DHgate's dispute team closed my case as "Insufficient evidence" and released my money ($26.14) to the seller! Now the seller has BOTH the item and my money. This is unacceptable and violates basic buyer protection rules. I demand a real supervisor to review case #320160913197 and issue my full refund of $26.14 immediately.

Size changes at point of order and lack…

Size changes at point of order and lack of complete order confirmation at same time address confirmed appears to facilitate store deception. Now, as we have accepted numerous factory invitations, These are just a few why our group will gradually end all DH Gate business. The biggest offense is that any store error, may as well be immediately written off as a loss. There is no safeguard for buyers. I assumed that most of groups like ours are aware of this, but. ongoing negative comments from buyers unaware of risk, is something that we no longer can support. Clean up your act and get rid of garbage stores. Store ratings of store with only 1 year in business can never rate a 90+ Rating or be a recommended supplier. They have no track record. Perhaps this is a pay to play where payment can result in a glorified inaccurate rating. DH Gate cleans up their act, we will be back. Too bad... we are now ready to place Christmas orders DIRECT. Anyone can make a low price sale. It's what happens when things go wrong that tests this platform. At this point test grade is "D" . Be Better!

Every time I order I receive exactly…

Every time I order I receive exactly what is described. I have always gotten my football jerseys if this site as I really can't afford the proper ones and to be honest you really can't tell the difference in them.

iqbal AhmedIndia · 3 reviews · Experienced 2026-08-06 · Posted 2026-08-06

Very bad experience..

I THOUGHT ONLY STYLHAUS IS FRAUD; DHGATE IS EVEN A BIGGER FRAUD.. PLS DON'T BUY ANYTHING ON THIS WEBSITE... ALL ARE FRAUDS

Absolutely rubbish company to deal with

Absolutely rubbish company to deal with. Y Wife received a bag which was not only extremely poor quality, but had scratches all over the bottom. Trying to get a refund is impossible as seller wanted us to pay to return it and only then would they consider a refund if it ever got there. The postage was very expensive so it want worth doing. Contacted DH Gate and sent photos etc, but their reply was we needed to send a video of us actually opening the package when we received it. Why would anyone do that. We sent many messages to them, but in the end they just said no refund. This tools days and days to get answers, so DONT BOTHER BUYING OFF THEM. I have used TEMU many times and they are great. Now you’ve replied to tell me to go through customer services, which we already did. We raised an issue about the item which was faulty but you sided with the seller and closed the case down. My Wife is now stuck with a poor quality damaged useless bag which is no good to anyone. Why didn’t you just refund her as requested instead of taking days to reply to our complaint and then closing the case down in favour of the seller. My wife spent £30 including postage and we were prepared together partial refund. The bag is not fit for purpose so you should have found in favour of the buyer. No wonder you have terrible feedback from customers in the UK who have had similar issues with purchases from your website

Disgusting company

Disgusting company to deal with,refuse to answer any complaints, will refuse point blank to issue refunds regardless if you have paid extra for the protection. Please do not deal with these scammers The replies to reviews and complaints are standard and generic,