Create hand-crafted fine customized jewelry with a century old brand. We source natural gemstones from around the world for our beautiful gemstone jewelry. Free certification, engraving and shipping on all personalized jewelry!
Written by the business, not verified by us.Diamondere (www.diamondere.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-02.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently share that the custom jewelry is exceptionally crafted, featuring stunning stones, beautiful presentation boxes, and secure packaging that makes opening purchases a true delight. Buyers consistently appreciate the seamless ordering process, proactive customer communication, and flexible design options that successfully bring personal visions to life in time for special occasions. However, some people mentioned that shipping logistics caused considerable frustration due to unexpected delivery delays, strict signature requirements, and unhelpful tracking updates. Reviewers also pointed out that dealing with carrier restrictions made receiving time-sensitive anniversary gifts quite inconvenient when delivery schedules did not align properly.
Auto-generated from all reviews of this business. For reference only.We are very happy to have chosen Diamondere for our purchase after months of researching for the perfect ring. Your website is extremely user friendly and made customizing the ring to our liking very easy. The ring is beautiful and exactly what we wanted for a nontraditional ring. The customer service has also been incredibly accommodating. Thank you so much for your excellent service!
The team was very informative on what options to get, very communicative and the ring came and it is beautiful. It got here very fast too.
When I made my order, I was given an estimated date of delivery. That date had changed by the time I received email confirmation. Further to this, my order was delayed again without further notification, and on order tracking, with no reschedule date displayed, it prompted me to reach out to the seller for a status update. If an order is delayed, I expect to be notified directly, I shouldnt have to find this out through order tracking, and have to jump through hoops to be informed of a company's shortcomings. The company only contacted me in response after my order arrived, advising that my email to their provided contact email address had initially been directed to a "spam" folder. The email was generic in form, and while it included a "sincere apology," no form of redress was offered for the experience. The piece I bought - a pendant- is indeed beautiful. However, he silver chain provided alongside the pendant is far too short, as if it is designed for a child's proportions, and we have had to purchase a silver chain extender separately. I have not brought this up with the seller because I am not confident in dealing with them further. It is unlikely I will be a repeat customer.
Hello Scott, Thank you for taking the time to share your feedback. We are pleased to hear that you are happy with the pendant itself, but we are genuinely sorry that your overall experience did not meet your expectations. We completely understand your frustration regarding the delay and the lack of timely communication. You should not have had to repeatedly check the tracking information or reach out to us for an update. We would, however, like to clarify one aspect of what happened. After reviewing our records, we found that your email to us was logged in our spam folder and was therefore inadvertently missed by our Customer Care team. For complete transparency, we have sent you proof via email showing what occurred. We have since reviewed the issue with our technology team and are taking steps to ensure that customer emails are properly received and monitored going forward. We sincerely regret that this resulted in your email going unanswered when you needed our assistance. For complete transparency, we have sent you proof via email showing what occurred. We are also sorry to hear about the issue with the length of the silver chain. Had we been aware of this, we would have been more than happy to assist you with finding a suitable solution. We value your feedback and appreciate you acknowledging the beauty of the pendant. We hope you might reconsider your experience with us and allow us the opportunity to address your concern regarding the chain, should you wish to reach out. Best, Diamondère Customer Care
Very quick response, amazing ring, and great customer service!
Great communication and excellent customer service
Awesome company to deal with!! Amazing product, and very fast shipping, it arrived ahead of schedule. Definitely recommend them!
So easy to do online when we don't live near a location!
Jewelry as described and fast shipping. Recommend!
This is my second purchase from Diamondere. First, they are incredibly prompt with correspondence and with pleasant personal notes included that give you a warm impression. My most recent purchase needed to be expedited for a birthday gift for which I was unable to give more notice to Diamondere. Incredibly, the Diamondere team took that challenge and made it happen. The Sapphire earrings were gorgeous and I couldn't be more complementary to the artisan and the logistics team that made this difficult turnaround order happen. Thank you all and wishing your team all well!
The journey to find just the right ring has taken years. My wife was unable to find the design she had been envisioning. It wasn’t until I accidentally discovered Diamondere while doing a search for custom designed rings. We sent a picture of a ring my wife created using AI to see if it was possible for them to turn her vision into reality. I wasn’t exactly keeping track but I think in less than 3 days I received a design matching my wife’s vision along with a firm quote that included free engraving. My wife took one look at the proposal and we both agreed our search was over!! Roughly 2 weeks later she’s wearing the ring and we could not be happier. Diamondere’s customer service, communication and process is exemplary and the final product exceeded out expectations. I’d give Diamondere a “5 Diamond” rating!
The quality is outstanding and the design, gem selection and execution are perfection . Your team has matched my vision for the project far better than I expected. Thank you very much for exceeding my expectations .
I have heavily edited this review and revised the star rating, so let me start by giving an overview of my initial review; I could not make contact with Diamondere at all, emails, phone calls, messages on their Facebook page all went unanswered, however, after leaving a review here they did contact me and all issues were resolved, they worked hard to put everything right and the outcome has been amazing, the item is absolutely beautiful and was worth going through the, at times frustrating situation I found myself in, I would definitely recommend their jewellery and their customer service team is great once you do manage to get hold of them.
Hello Ross, We sincerely apologize for the experience you have had trying to reach us. We completely understand your frustration, particularly given that our website states that a response is guaranteed within 24 hours. You were right to expect a timely response, and we acknowledge that we fell short of that commitment. We have reviewed your emails and identified what happened. Unfortunately, your messages were logged in our spam folder and were missed by us. We sincerely regret that this resulted in your emails going unanswered. We have sent you proof of this via email so that you can see exactly what occurred. While this explains the missed responses, it does not excuse them. We take full responsibility for the fact that you made several attempts to contact us and were left without a response. We are also sorry that this led you to question our warranties and the quality of our jewelry. Those are matters we take very seriously. We are now working with our technology team to identify and rectify the issue with the email routing so that this does not happen again to you or to anyone else trying to reach us. We would genuinely appreciate the opportunity to put this right. We hope we can restore your confidence in Diamondère and provide you with the experience you should have received from the outset. Best, Diamondère Customer Care
Diamondere has always been helpful and very responsive. I have dealt with them 3 different times for 3 separate transactions and they have been great. the most recent time I had reached out to them about a custom wedding band that matches my engagement ring. They designed it, sent me a mock up, and created the most beautiful ring ever. I have and would recommend them to anyone I know!
Ring came exactly as described and earlier than expected.
Great service, beautiful product, high quality, exquisite craft, exactely as it was presented online.
Great customer service, they went out of their way to make sure I found the perfect ring! Shipping was quick and my ring is beautiful!
I didn't realize at first that I would need to sign for the delivery. I totally understand but was not prepared so missed the first delivery date. I made arrangements for the following delivery so someone was there to sign. I love my ring. Thank you for attention to detail.
Thank you! We couldn't be more happy with the ring! It is incredible and just what we wanted! The process from beginning to the end was incredible, professional, superb. 10 out of 5 stars! Orderd mid July and it arrived Aug 1st!
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