The doughnut was just delightful and…
The doughnut was just delightful and the caramel frappe was extraordinary.And the staff were helping and kind.I couldn’t of had a better experience.
About Dunkin' Donuts
Data updated- Website
- www.dunkindonuts.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 73 reviews
- Replies to negative
- 0% (0/64)
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About this business
Sip into Dunkin' Donuts and enjoy America's favorite coffee and baked goods chain. View menu items, join DDPerks, locate stores, discover career opportunities and more.
Is Dunkin' Donuts legit?
Dunkin' Donuts (www.dunkindonuts.com) has a 2.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Consumers frequently complained about rude and unhelpful staff members who provided poor customer service during their visits. Patrons also noted severe issues with food and drink quality, frequently mentioning stale items, incorrect orders, and strange or inconsistent tastes. Conversely, a small portion of people felt satisfied with the friendly employees and enjoyable offerings available at certain locations. Visitors mentioned receiving wonderful service from welcoming workers, praising the quick assistance and tasty treats they received. These individuals described pleasant interactions and fresh products that made their visits quite enjoyable despite the widespread negative feedback.
Auto-generated from all reviews of this business. For reference only.What people say
Good place to stop for a donut
So, what do I have to say? Dunkin have a lot of locations around the US. Some of them are worse, but some are really great. I like my local one. I visit it at least once a week to buy some treats for the kids. Always great service and great quality.
Now over 4 weeks with no refund for destroyed £40+ order
Ordered for my fellas 40th birthday as a birthday cake alternative. When they arrived on the day it looked liked they'd been run over repeatedly (including delivery this eyesore had cost me over £40). I put in a complaint to customer services, their original reply was quick and said they would issue a refund. It's been getting on for 2 weeks now and still no refund, only an email saying as they hadn't heard from me in 96 hours since that email are they to take the issue as being resolved? I replied no, as to date I haven't received my money back. Since that email i haven't heard from them since, and even tried opening up another complaint to match the other which they're choosing to not reply to either. Absolutely disgusting customer service, I dont understand how this company has got so big.
The worst
The worst. I always order ahead on the app and walk up to the Dunkins 1 Mohawk Dr Londonderry, NH at the corner, then go inside and wait. They fill my order and put it on the pick up tray and every time throw away my receipts. They never offer you a receipt and when I asked for mine today, the associate snapped at me. I threw it out. So I said I needed it and she dug through the trash and threw a receipt that wasn't even mine, that was filthy dirty on the serving tray where they leave the pick up food. As most business owners you write things off on your taxes.I asked to speak to the manager and she approached the manager and said I was being an a--hole. The manager said we always throw them away, it's normal practice and I informed her that was not the right way to do business. I informed her I would reach out to the corporate office about the attitude they both had with me and she said go ahead. So I will do so. It is essential to provide customers with a receipt or proof of purchase, so they are able to show evidence of the purchase when seeking a business tax write off, refund, repair, or replacement.
Went to DD Fosse Park Leicester we were…
Went to DD Fosse Park Leicester we were the only ones at the counter but had to wait 10 mins to be served it was being ran by 3 very miserable women who basically couldn’t care less if you were served or not. Was untidy.
First time going dunkin donuts today…
First time going dunkin donuts today and experience was great . Had strawberry shortcake 🍰 frappe 😋 it was delicious.
I just want a free donut
the return of the Great Depression
This morning I was hungry, so I got two breakfast hashbrown wraps with no egg but insted of that I was given the Great Depression in a wrap their was NO hashbrowns and one of my wraps only had one damn slice of backon that tasted like the definition of charcoal needless to say I'm not impressed and belive that a pile of rocks could have done better now I'll have to spend the rest of my life with this traumatic experense. I fear my stomach will never forgive me.
Stale donuts dirty locations you can…
Stale donuts dirty locations you can also tell that their donuts are refrigerated. Employees don't even smile
Horrible Dunkin' Donuts customer service
Went in there this morning, the redhead lady that works there. I guess she's the manager. She's not very nice. She doesn't greet people. She has a mean look on her face and her Customer Service is a -10 out of 10. I will never go to this Dunkin' Donuts again ever.
Amazing service from Lee in Wembley
Lee, made my experience in Dunkin donuts worth while. She was very respectful, always greeted me with a smile. Lee knew what was the best drink to order, and what donut to have. Thanks for always accommodating me Lee!
A worker named Jesica is very…
A worker named Jesica is very disrespectful and she threatened my son.
They close their ovens much to early.
This Dunkin’ sucks, they close their oven way too early. It’s incredibly bothersome. I think they should extend their hours if they wanna make more profit.
Never Again
Worst service ever. They messed up my order, gave me attitude, and didn’t even give me everything I paid for. Done with Dunkin’.
Overpriced & Terrible Service
Lost they mind with these prices. Paying more and getting less every time. Coffee be watered down, food always missing something, and the service? Slow and rude like they don’t even wanna be there. Used to be my go-to, but I’m done wasting my money here.
I come into this Dunkins everyday they…
I come into this Dunkins everyday they make great coffee, the staffs are very friendly, and respectful
Hygienic and calm
This place SUCKS!!!!!
This place SUCKS and I am NOT surprised that Tom the manager allows such stupid trashy people here especially the drug addicts. You lost me as a customer!!!!!
Leave Dunkin on Court St in Kankakee alone
First of all, they are slow and show no interest in their job. Secondly, they mumble. So when I asked are these my omelet bites, the young lady nodded and said something low. But since she nodded, I took that as a yes. When I came back for the right order, they blamed me. Then they packaged my food in a paper bag instead of the normal box. I found that to be very petty and immature. I won't be back.
Can't make a good coffee if they…
Can't make a good coffee if they depended on it...directions were not followed worst 18.00 spent.
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