Easirent (www.easirent.com) has a 2.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
This was one of the worst rental car experiences I have ever had. I’ve recently needed a rental car, almost monthly, for the last few months to handle business or vacation out of state. So I’m not new to the process. From the beginning to the end it was less than easy! Getting to the location sucked! Once there, the wait was long and unprofessional. Then they up-charged me to add a driver, added an out of state fee, and tagged on the damage waiver that I explicitly said I didn’t want. So my $198 four day rental turned into $451. Never again!!! I don’t care how cheap the quote is. Oh and the car smelled like cigarettes!
They handed the car over to me dirty and smelling strongly of cigarettes; they told me it was the only one available, so I had to accept it because I really needed it. I haven't received my deposit back yet; I returned the car on Sunday, and today is Wednesday, but I still haven't received the deposit.
The Service rep was great. He was efficient, friendly. Nice guy got me in and out quickly. The car was a little rough about 5 miles down the road a low tire pressure light came on which I’ve been monitoring. There’s a rock chip in the windshield and a weird dent in the front hood. The real issue is that the car smells of marijuana.
Best experience . Was nice and easy got out fast . Darryl or Derrick our guy upgraded us . We will rent from them again . Love this place where they don’t take advantage.
I had a very disappointing experience with this car rental company. The staff was extremely rude and unprofessional, showing no respect or courtesy toward customers. Their customer service was unacceptable, and they made the entire rental process frustrating and stressful.
I would not recommend renting a car from this place. You will likely waste your money, your time, and your patience. There are many other rental companies that value their customers and provide much better service. Save yourself the hassle and rent elsewhere.
I will never rent from this company again and I will advise you not to as well. This company is not at the airport you have to shuttle over to pick up your car. This company asks for your insurance and if you don’t have your information they charge you $250 for their insurance. This company also states your insurance doesn’t cover windows and tires so you have to take out additional insurance coverage for that.(even though my insurance says all is covered. I had to pay for an EZPass that I didn’t use(still waiting for my refund). The car I paid for was dirty and smelled like cigarettes so I asked for another, they downgraded me to a lesser model and I did not get the difference in cost. The workers at this Jacksonville locations seemed overwhelmed and they were definitely understaffed. (However, the young man at the counter was extremely polite).
This company is in my opinion horrible!!
We waited just under 50min to be picked up in courtesy van at airport. Then the van could only take drivers as the van was small. I had to drive back to the airport and pay a fee to pick up the rest of my family afterwards. On top of this the queue in the actual rental office was 40 minutes. I highly recommend to avoid this company.
I booked this rental through Priceline and when I arrived they made me pay an extra 125$ for unlimited mileage (25$ a day) when i already booked it with unlimited mileage from priceline
Extremely poor customer service and shady practices – Avoid Easirent! (Booking Ref: 115598)
I am deeply disappointed with my experience. They take your money, fail to deliver services, and completely ghost you afterwards. Here are the facts:
* Missing Services (£60 Linen Option): I paid £60 for the linen option, which was supposed to include towels. No towels were provided. I have been completely ignored on WhatsApp for over 3 weeks regarding this partial refund.
* The Gas Tank Trick: We paid for a second gas tank, which remained completely unused and sealed. At the counter during the return, we asked for a refund. The staff told us they would email management to request it, so we left the tank with them. If we had known they would refuse, we would have kept it to give to another camper, since we paid for it and it belonged to us! Instead, they emailed us after we left, refusing the refund because "they did nothing wrong". They tricked us into leaving a paid asset behind, meaning they will now resell a gas tank to another customer that we already paid for. This is theft.
* Unannounced £1,500 Deduction: A month after returning the vehicle, they debited £1,500 from my account with absolutely no prior warning or update regarding the insurance timeline, causing an avoidable overdraft on my account. They refuse to provide an itemized repair invoice, leaving me with a generic receipt that my external insurance cannot process.
They clearly have no ethics. Once they have your credit card details, they do whatever they want. Save yourself the stress and book elsewhere.
The representative online did not provide accurate information, and the pricing was misleading. I was overcharged, and when I questioned it, the staff attempted to justify the higher cost rather than address my concerns.
The vehicle was originally scheduled to be returned on 07/17/2026; however, I returned it on 07/14/2026. Despite returning the vehicle three days early, I was informed by a representative that I would not receive a refund for the unused rental days. This was not clearly disclosed during the rental process and added to my dissatisfaction with the experience. I believe I should be refunded for the unused rental days.
In addition, the vehicle was not properly cleaned. Both the interior and exterior were dirty, the tire pressure was low, and the windshield wipers did not function properly. To make matters worse, there appeared to be blood residue on the interior roof of the vehicle, which was extremely concerning and unacceptable.
I have photographs and video recordings documenting the condition of the vehicle and supporting the concerns outlined above.
Overall, this was a very disappointing experience. The condition of the vehicle, the lack of transparency regarding pricing and refunds, and the poor customer service fell far below reasonable expectations. I would not use this company again and would not recommend it to others.
I am requesting a refund for the unused rental days and would appreciate a prompt resolution to this matter. Please feel free to contact me at any time regarding my concerns.
Rental Agreement Number: 4593902 (tel:4593902)
Manger stated they are lower end and issues dont matter
I have rented a car with this company for 2 months consecutively. Each car I end up getting has had an issue from it being dirty, to needing an oil change, to expired tags on 2 of the vehicles, and my most recent car was given to me I discovered with the front 2 tires being dry-rotted and bald. The older gentlemen associate as well as the one with long dark hair both act as if expired tags are no issue. When I had to drive back to Tampa because of the oil change issue I was told it was no big deal and its fine to keep driving. 1 of the vehicles I rented was so filthy with bird crap I asked if it could be washed and told no because the gentlemen who washes the cars was busy. Today when I asked to speak with the manger because I felt like these were too many incidents that happened back to back. A long with the long dark hair associate stated the car was not given to me with dry-rotted and bald tires. As I explained to the manger as well as him this does not happen in a week. The manager told me they are a low end cost company and maybe my expectations isnt a good fit to rent from them anymore. And if I wanted to have a clean car I would have had to ask them to wash it. When I told her I would be putting her exact words on my Google view because no matter if I paid $5 or $150 my safety while driving a car should be a concern as well as I should not have to be treated in this matter. I have never been handed a car covered in bird crap, tree sap, or any if these other issues from any car rental place being lower end cost or not. I pay for a service at the end of the day and should not be treated in this matter when bringing my concerns.
Gave me a half tank, no apologies, no compensation
I rented a light SUV from Easirent. The paperwork says that the cars are rented with a full tank and are to be returned with a full tank. I drove away and was a few minutes down the road when I familiarized myself with the car enough to see it had only a half-tank. I snapped a photo that included the milage on the car. Certainly they would make and adjust, with proof that the car was half full, right? When I returned the car with a full tank, keeping up my end of the bargain, I waited in line and spoke to an agent. He simply replied. "We don't give compensation. We don't give compensation for ANYTHING.", and smiled. The cost of the gasoline was at least as much as another day's rental.
Worst rental. Hidden admin fees to loot the customers. The person won't tell you even on asking if any fees they charge for M50 toll, and then after a month you get toll plus admin fees added to amount. Not recommended. Very far from airport.
There are hidden fees, processing fee $25.00/day. Poor customer service. Does not respond upon customer inquiry/request. Recommend to use other rental company cars. Never use this rental car.
