Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.
Written by the business, not verified by us.
Is EdenFantasys legit?
EdenFantasys (www.edenfantasys.com) has a 4.8 out of 5 rating on OK.one, based on 110 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 67% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional customer service and incredibly helpful staff members who always go out of their way to resolve any unexpected technical issues promptly and kindly. People note that the items available on the platform are of outstanding quality, highly durable, and arrive quickly with secure, discreet packaging.
However, some people mentioned experiencing occasional shipping delays or minor issues with delivery timelines not matching their original plans. A few customers also noted occasional address autofill errors or tracking difficulties when placing their online orders through the website.
Auto-generated from all reviews of this business. For reference only.
They have very great customer service and definitely help with every detail to help solve any issue you may have or dont understand. Great service.
Reply from EdenFantasys2026-01-20
Thank you so much for taking the time to share this! 💜 We’re so happy to hear our team could help make everything clear and smooth for you. Knowing we could make your experience easier really makes our day — and we can’t wait to help you with whatever comes next!
Warmly,
EdenFantasys Customer Care Team
I always go to them while shopping for toys and they all usually get here pretty quickly. This time there was a mishap with the delivery company so I talked to Ivy and she was so sweet and helpful!
Reply from EdenFantasys2026-01-20
We’re so happy we could help get your order back on track It’s great to hear everything was sorted smoothly, and we can’t wait to help you find your next favorite toy!
Warmly,
EdenFantasys Customer Care Team
I ordered a very expensive product from EdenFantasys. It’s a Lelo product. When it arrived I could tell it wasn’t worth all of the hype. It was much smaller than I had expected so I chose not to unbox it and reach out to EF. Anna was so helpful and promptly sent me all the info I need to return. She and everyone I’ve ever dealt with from EF have been kind, supportive, HAPPY to help in any way possible! I exclusively shop THIS SITE over any other for these reasons! THANKS ANNA AND EVERYONE FROM EDENFANTASYS!!🤗🌸
Reply from EdenFantasys2026-01-20
Hi Madeline! 💖
It’s always such a pleasure helping you! We’re so glad Anna could make the return process smooth and that you feel supported every time you shop with us. Your loyalty truly means the world, and we love being your go-to place for all your favorites 🤗🌸
Thanks again for the kind words — we can’t wait to help you find your next perfect pick!
Warm hugs,
EdenFantasys Customer Care Team
Anna was very respectfully and help me a lot in the process of trying to get the order right wit the pump great customer service
Reply from EdenFantasys2026-01-20
Hi Jackson!
Thank you so much for your kind words! We’re thrilled Anna could help you get your order just right — she’ll be so happy to hear your feedback. We always love making sure our customers have a smooth, stress-free experience!
Warmly,
EdenFantasys Team
Lars and Anna were both great. Had a defective item that was covered under a 90 day warranty. Mailed out another unit and the experience was hassle free
Reply from EdenFantasys2026-01-20
Thank you for your feedback! We’re so glad Lars and Anna could make the replacement process smooth and hassle-free for you. It’s wonderful to hear everything was resolved quickly, and we appreciate you taking the time to share your experience.
Warm regards,
EdenFantasys Customer Care Team
Apple had autofilled the shipping address for my order, somehow with an address I’ve never used,
I assumed I’d just be out of luck but Anna quickly put together a new order to replace my order, free of charge. It was much appreciated and I was surprised how quickly they responded to my text.
Excellent customer service!
Reply from EdenFantasys2026-01-20
Thank you so much for sharing your experience! 💜 We’re glad we could quickly resolve the shipping mix-up and make sure your order reached you smoothly. It’s always our goal to respond promptly and make things right, and we’re happy it made a difference for you.
We look forward to helping you with your next order!
Warm regards,
EdenFantasys Customer Care Team
Ivy's customer service skills are excellent, asked my issue, and immediately started resolving my issue, her response time was speedy, courteous and resolved my issue. It's rare to come across that kind of customer service these days. Keep doing what ur doing ivy. Thanks again
I have paid quite a bit of money to this company, and very rarely have I been dissatisfied. I have only encountered 2 errors, and both of them were handled within 24 hours.
Packaging is from "Web Merchants" and either comes in a box or a discreet bag (depending on how much is ordered). They ALWAYS have deals going on, and it's the only company where I've subscribed to their newsletter because the deals are SO good.
We ordered products from EdenFantasys and one of them was defective (would not turn on). Both Abel and Ivy had fantastic customer service walking us through the steps of troubleshooting and eventually getting us a replacement when those steps didn't work. Responses were very quick as well! I also loved the variety of ways you can get in touch with customer service, as I hate talking on the phone.
Always shop here for my private items. Packages always arrive on time and with no indication of what is inside (perfect for privacy reasons). Items are of excellent quality and durable. Had a recent issue with a defective product, so I contacted customer service and received a kind reply within a day. Issue was resolved quickly with a replacement, no questions asked. 10/10 customer service. Definitely my go-to sex toy shop.
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