10/10 would definitely recommend
I got my order early thought it was a scam and they proved me wrong so happy with my order and the person i talked to was so amazing and kind very happy with the service all together
About EdenFantasys
Data updated- Website
- www.edenfantasys.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 110 reviews
- Replies to negative
- 67% (2/3)
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About this business
Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.
Written by the business, not verified by us.Is EdenFantasys legit?
EdenFantasys (www.edenfantasys.com) has a 4.8 out of 5 rating on OK.one, based on 110 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 67% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional customer service and incredibly helpful staff members who always go out of their way to resolve any unexpected technical issues promptly and kindly. People note that the items available on the platform are of outstanding quality, highly durable, and arrive quickly with secure, discreet packaging. However, some people mentioned experiencing occasional shipping delays or minor issues with delivery timelines not matching their original plans. A few customers also noted occasional address autofill errors or tracking difficulties when placing their online orders through the website.
Auto-generated from all reviews of this business. For reference only.What people say
Terriable Company
Refused to let me cancel because it was taking too long, now its lost somewhere or stolen and can only get a replacement with a signature.
Reply from EdenFantasys2026-04-06
We’re truly sorry to hear about your experience and understand how frustrating situations like this can be. After carefully reviewing your case, we can confirm that as soon as you contacted us about the missing package, our team promptly arranged a free replacement and accommodated your preferred shipping carrier. The signature requirement was added as a precaution to help ensure the order reaches you safely. While delivery issues can occasionally occur once a package is in transit, we always do our best to step in and resolve things quickly — and we’re glad we were able to provide a solution for you. If there’s anything further we can assist you with, please don’t hesitate to reach out. We’re always here to help. Kind regards, EdenFantasys Customer Care Team
Anna was very quick to respond
Anna was very quick to respond, more polite than most people I know, and answered my question correctly and punctually
My issue was resolved quickly!
My issue was resolved quickly and I got a great resolution. Very impressed with the customer service.
general work
non working experiences
Ivy: The Most Lovely Customer Care Rep
My vibe broke, so I wrote them an email explaining that it was new and this shouldn’t have broken so quickly. Ivy totally heard me, responded promptly, and offered a nice solution! They were very kind in their explanation, wording, and response time! Truly a lovely customer service experience for me <3
Reply from EdenFantasys2026-05-25
Thank you so much for sharing this 💜 We’re really sorry your vibe broke, but so glad Ivy was able to step in quickly and take care of you in a way that felt supportive and fair. We’ll make sure your kind words are passed along to her - it will mean a lot 😊 EdenFantasys Customer Care Team
Fantastic place to shop
Great selection of toys with good deals. The toy cleaner accidentally leaked into my package and support was helpful and sent out a replacement. 10/10 experience, would definitely recommend!
Ten stars if I could
Ten stars if I could, amazing return policy and extremely nice people to work with.
From my initial purchase was eating…
From my initial purchase with eden fantasy I have had nothing but easy fast and reliable service and the representative that I spoke with today 3/9/26 was friendly full of knowledge and help me accomplish the goal that I set out for I am truly satisfied with their company 😊❣️
Reply from EdenFantasys2026-03-11
Thank you so much for sharing your experience! 💜 It truly means a lot to hear that your journey with EdenFantasys has been smooth, fast, and reliable from the very first order. We’re especially happy to know that the support you received helped you accomplish exactly what you set out to do — that’s always our goal! Your kind words made our day, and we’re grateful to have you as part of the EdenFantasys community. Warm regards, EdenFantasys Customer Care Team
You were very kind and knowledgeable…
You were very kind and knowledgeable about the products I was asking you about. Thank you very much.
Amazing service
Amazing service. First rate and they back their merchandise 100%.
Reply from EdenFantasys2026-03-11
Thank you for the kind words! 💜 We’re so glad you had a great experience with our service and products. Your support truly means a lot to us.
This was the best experience I have…
This was the best experience I have ever had! Thank you Lars for your excellent customer service!
Good service
Everything was good and easy going 👍🏾
Excellent customer service and support!
Anna was great!!
Anna was great!!! I placed an order and someone stole it out my mailbox and with grace she replaced my item even during to some else’s wrong doings thank you Anna!!!
attentive and helpful
She was always very attentive and helpful.
Thank you for your help
Very satisfied
Very quick shipping, the shipping packaging is super discreet as promised. As well as great packaging for all the toys I received. Customer service was swift in resolving my hiccup with one of the items I purchased. Highly recommend not even just for the experience, but the pricing !
Reply from EdenFantasys2026-03-11
Thank you so much for the wonderful feedback! 💜 We’re really glad to hear the discreet packaging, quick shipping, and pricing all met your expectations—and that our team could quickly resolve the small hiccup with your order. Your recommendation truly means a lot to us!
Anna was quick and extremely helpful
Sydney was wonderful and kind and…
Sydney was wonderful and kind and extremely helpful!!!
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