Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.
Written by the business, not verified by us.EdenFantasys (www.edenfantasys.com) has a 4.8 out of 5 rating on OK.one, based on 110 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 67% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional customer service and incredibly helpful staff members who always go out of their way to resolve any unexpected technical issues promptly and kindly. People note that the items available on the platform are of outstanding quality, highly durable, and arrive quickly with secure, discreet packaging. However, some people mentioned experiencing occasional shipping delays or minor issues with delivery timelines not matching their original plans. A few customers also noted occasional address autofill errors or tracking difficulties when placing their online orders through the website.
Auto-generated from all reviews of this business. For reference only.The service rep was very helpful, she seen it ordered ftom the company. Advise her that the 2st item dudeork, tried to walk me thru to get it turn on. Won't turn on. She then Advise the company would send a a new one. And to discard the item.
Contacted customer service about my order and received swift and very helpful responses from a lovely person, Anna. 10/10 service, they have also a huge variety of great toys and items that I can't wait to try more of soon!
Customer service was fast to respond, resolve and was very kind.
They reply fast and are easy to communitcate with
I was not expecting to receive a callback the following day, since I called after hours. Once she explained who she was and she was ready to help it made my day. This toy has quickly become my wife's favorite and knowing that Eden fantasy stands by the products they sell and provides excellent customer support is the reason I buy from them and not anywhere else.
The efficiency is a what made the experience a good one.
Anna with Customer Care did a fantastic job when I had issues logging into the site. She quickly passed the information I had provided to the appropriate department, and had a solution for the issue within 10 minutes! Great customer Service!
I reached out via text about a toy being defective and ivy was very sweet and extremely helpful, she walked me through all the possible solutions and when those wouldn’t work she made sure I got a replacement! Very happy we got it figured out ‼️
Very quick refund and great communication with Anna!
They were very nice and solved my problem.
Very quick to respond to any issues.
When I received my order, my charger was defective, I emailed customer service and let them know and sent a picture showing what was wrong and they emailed me back within an hour and offered to send me a replacement charger at no cost! Amazing customer service on their part, very timely, kind response, and resolved my issue without hassle, I have a new charger on the way. This was my first order with Edenfantasy so I was pretty disappointed at first but customer service really made up for it and I will be purchasing again! Thank you Ivy for the help!
Delivery was fast, the products were quality, the packaging beautiful, the prices were the best and customer service beyond reprieve. One of my items had a defect, the response I received was immediate and the issue resolved beyond my expectations. I will not shop anywhere else for toys again!
Anna was very informative very helpful step-by-step. I appreciate your help in her knowledge of the products.
Customer service is quick and easy. They're very helpful and solved problem right away. Product is great quality.
Very easy and kind! Got me the info I needed.
First of all, all three products a bought were terrible. Painful even. Two of the products were so weak that even with a full charge the motors would stop when any pressure was applied. Second when I ask for a refund they tell me that their products are made of high premium silicone and I probably just need more lubricant as if I’ve never used silicone products before. There was actually very little silicone on it and I could feel the moving parts underneath the surface. Long story short they would not refund my money because I opened the package and tested the product. It makes no sense. Why would anyone not open it try to use it? Don’t give these guys your money unless you like giving it away for nothing.
We’re very sorry to hear that your experience left you disappointed, Jeremy. That’s never the experience we want for our customers. We’d also like to clarify that our team has been actively working with you to find a solution and remains more than willing to help. Throughout our conversation, we offered troubleshooting assistance, replacements, store credit, and additional accommodations in an effort to resolve the situation fairly. Because intimate products are highly personal, comfort and sensation can vary significantly from one person to another, and our support team was simply trying to better understand the concerns and recommend the most suitable solution for you and your fiancée. Due to hygiene and safety regulations, opened intimate items cannot typically be returned once used. However, we are still open to assisting you further and would genuinely appreciate the opportunity to continue working toward a resolution together. Please feel free to reply to our most recent messages so we can move forward with the options we previously discussed. EdenFantasys Customer Care Team remains here and ready to help.
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