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Ereplacementparts

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201 reviews

4.6201 reviews
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About Ereplacementparts

Data updated
Website
www.ereplacementparts.com
Category
Home Services
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
100% (15/15)
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About this business

Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.

Is Ereplacementparts legit?

Ereplacementparts (www.ereplacementparts.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the extensive selection of hard-to-find replacement parts that always fit their tools perfectly. Many consumers appreciate that online ordering is completely straightforward, products usually arrive very quickly, and everything works exactly as expected. However, some customers also noted occasional issues with expensive shipping costs, high fees, and unexpected delays in receiving their packages. A few people mentioned receiving incorrect item numbers or experiencing trouble with damaged components during transit that made repairs frustrating. Some reviewers also felt that customer support could sometimes be slow to resolve these specific order fulfillment problems.

Auto-generated from all reviews of this business. For reference only.

What people say

Every part I have needed replacement…

Every part I have needed replacement parts has had and finding the correct parts is a thorough but easy process. So far I have ordered bushings for my router and a table insert for my band saw and both times I have had zero issues. I am very impressed with replacement parts and i recomend them to all my friends and family.

Reply from Ereplacementparts2026-07-23

Hello, Thank you so much for your wonderful review. We are thrilled to hear that you have had such a positive experience finding the parts you needed. It is great to know that our parts lookup process made it easy to find the correct bushings for your router and the table insert for your band saw, and that both orders arrived without any issues. Your recommendation to your friends and family means a great deal to us. We truly appreciate your support and look forward to helping you with any replacement parts you may need in the future. Thank you for choosing Replacement Parts!

Part was close but not right fit…

Part was close but not right fit causing me to have to modify to finish job.

Reply from Ereplacementparts2026-07-23

Hello, Thank you for your feedback. We are sorry to hear the part was only a close fit and required modification to complete your repair. After reviewing your order, we noticed the part was not searched using the units exact model number. This could explain why the part was a close match rather than the correct fit, as even similar models can use different components. For the best results, we recommend searching with the complete model number or contacting us before ordering so we can help identify the correct replacement part. We appreciate your business and your feedback, as it helps us continue improving our service.

Got me a hard to find part!

A very unique, hard to find part was in stock, packed well and shipped right away. I received exatly what was pictured. GREAT online experience!

Reply from Ereplacementparts2026-07-23

Hello, Thank you for sharing your experience! We are so glad we had the hard to find part you needed and that it arrived quickly, well packed, and exactly as pictured. Knowing we could make your search easy and provide a great online experience means a lot to us. We truly appreciate your support and look forward to helping you again whenever you need us!

N
NinaCanada · 1 review · Experienced 2026-07-23 ·

Heather was very helpful in finding replacement parts for my KitchenAid food processor.

Heather was very helpful in finding replacement parts for my KitchenAid food processor. I tried finding the parts on your website but had some difficulty, so I called your number. Thank you for hiring service professionals like Heather. She made the process simple and quick.

Reply from Ereplacementparts2026-07-24

Hello, Thank you so much for taking the time to share your experience. We are thrilled to hear that Heather was able to help you find the replacement parts for your KitchenAid food processor and make the process simple and quick. We appreciate your feedback about the website as well, and we are always looking for ways to make it easier to find the parts you need. Your kind words about Heather mean a great deal, and we will be sure to share your recognition with her. Thank you for choosing us, and we look forward to helping you again whenever you need us.

Heather was helpful

Heather was helpful, kind and wonderful to deal with. Was on the phone and got my part ordered in less than two minutes.

Reply from Ereplacementparts2026-07-22

Hello, Thank you so much for your kind words! We are thrilled to hear that Heather provided such helpful and friendly service and made the ordering process so quick and easy. We will be sure to share your feedback with her. We truly appreciate your business and look forward to helping you again whenever you need us.

A Blessed Experience

The cordiality, professionalism, and knowledge that Heather provided to me, and the timely fashion in which it was done. It was a pleasure to interact with her on the phone, and you should be proud to have her as a staff member representing your company!

Reply from Ereplacementparts2026-07-22

Hello, Thank you so much for your kind words! We are truly grateful that you took the time to share your experience. It is wonderful to hear that Heather's professionalism, knowledge, and friendly approach made such a positive impression. We will be sure to share your thoughtful feedback with her, it will mean a great deal. We appreciate your support and look forward to serving you again in the future!

Beth was courteous

Beth was courteous, patient, and very proficient at finding the part I needed.

Reply from Ereplacementparts2026-07-23

Hello, Thank you for taking the time to share your feedback. We are so glad to hear that Beth provided courteous, patient, and knowledgeable service while helping you find the part you needed. We will be sure to share your kind words with her, she will truly appreciate the recognition. Thank you for choosing us, and we look forward to helping you again whenever you need us.

Beth knew what to ask & found it…

Beth knew what to ask & found it quickly. She is easy to understand

Reply from Ereplacementparts2026-07-23

Hello, Thank you for your kind words! We are so glad to hear Beth was able to ask the right questions, quickly find what you needed, and make the experience easy to follow. We appreciate you choosing us and look forward to helping you again!

Superior Customer Service

Help was needed with getting specific dimensions for a replacement microwave. Kimberly was very patient in verifying this information.

Reply from Ereplacementparts2026-07-21

Hello, Thank you for your kind words and for taking the time to share your experience. We are so glad Kimberly was able to help you find the specific microwave dimensions you needed. Providing accurate information and patient, attentive service is always our goal, and it is wonderful to hear she delivered just that. We truly appreciate your feedback and look forward to helping you again whenever you need us.

Parts came on time as expected

Parts came on time as expected, and are perfect fit.

Reply from Ereplacementparts2026-07-22

Hello, Thanks so much for your feedback! We're happy to hear your parts arrived on time and fit perfectly. We appreciate you choosing Parts Town, and we look forward to helping with any of your future parts needs. Have a great day!

Brenda Macdonald was very professional

Brenda Macdonald was very professional, helpful, and made the order process very easy and fast and went over my delivery options.

Reply from Ereplacementparts2026-07-22

Hello, Thank you for taking the time to share your experience with us. We are delighted to hear that Brenda Macdonald provided such professional and helpful service. Making the ordering process easy, explaining delivery options clearly, and ensuring a smooth experience are exactly the level of service we strive to provide. We truly appreciate your kind words and will be sure to share your feedback with Brenda. Thank you for choosing us, and we look forward to serving you again.

Heather was AMAZING

Heather was AMAZING! She stuck in there with me digging through the pages of parts and found the needle in the haystack! She truly was a pleasure to work with and a joy to talk to. I really appreciated her willingness to help! The world would be a much better place if more people would be like her!

Reply from Ereplacementparts2026-07-22

Hello, Thank you so much for taking the time to share such kind words about your experience with Heather. We are thrilled to hear she went above and beyond to help you track down exactly what you needed. Her dedication, patience, and genuine care for our customers truly make a difference, and your recognition means a great deal. We will be sure to share your wonderful feedback with Heather and her team. Thank you for choosing us, and we look forward to helping you again whenever you need us.

Ask for Brenda

Brenda was so helpful..I was scared that I had called the wrong number...but as it turned out she was more help than I expected and looks up the blade for a poulan riding mower that I needed..by the model # and read off the measurements and it was the very blade I needed..I had already spent 2 weeks trying to find a source for this blade..and she said they had it in stock in less than 60 seconds...I was so excited 😊 I said I would dance at her next wedding...we both laughed 😅 and she said hope not...the price was somewhat higher than I expected but she said that the shipping cost would be credited back to my credit card...so I ok and purchased the blade...Brenda was basically the reason I did purchased the blade...thank you...Brenda Have a great rest of this week 😴 Melvyn Hausenfluke

Reply from Ereplacementparts2026-07-22

Hello, Thank you so much for taking the time to share your experience! We absolutely loved reading your review. We're thrilled Brenda was able to quickly find the exact blade you had been searching for after two frustrating weeks. We know how challenging it can be to track down the right part, so it's wonderful to hear she made the process easy and gave you the confidence to place your order. Your comment about dancing at her next wedding definitely gave us a smile, and we'll be sure to share your kind words with Brenda. She'll be happy to know her knowledge, patience, and friendly sense of humor made such a positive impression. We truly appreciate your business and your thoughtful feedback. We hope your new blade works perfectly, and if you ever need help finding another part, we're always here to help. Have a fantastic rest of your week!

Talked to me as if I was a customer

Talked to me as if I was a customer. She was courteous and professional.Made sure I was ordering the right part Really helpful.

Reply from Ereplacementparts2026-07-22

Hello, Thank you for taking the time to share your feedback. We truly appreciate your kind words. We are so glad to hear that our team member treated you with courtesy and professionalism while taking the time to make sure you were ordering the correct part. Providing knowledgeable, helpful service is always our goal, and it's wonderful to know we delivered that experience for you. Thank you for choosing us, and we look forward to helping you again in the future.

Easy order process!

Reply from Ereplacementparts2026-07-22

Hello, Thank you for your kind feedback. We are so glad to hear that you found our ordering process easy. Making it simple and convenient for our customers is always our goal, and we truly appreciate you taking the time to share your experience. We look forward to serving you again.

item came broken - lost my money - no refund - no replacement

item came broken. Poorly packed. Terrible customer service. no resolution. I have not gotten my money back and I have not received a replacement. Belligerent phone rep, run around via email. I will be forced to contest the charge on my credit card. These people suck. Stay away. Their reply is a joke. Of course I filled out all their forms. I emailed and spoke with two humans. It’s been weeks and they have my money and shave no product. It’s a complete disgrace. And what a joke that they are completely unresponsive to my issue when I reach out to them directly. But they responded to this bad review in less than 24 hours.

Reply from Ereplacementparts2026-07-20

Hello, We are truly sorry to hear about your experience. Receiving a damaged item is frustrating, and we understand how disappointing it is when you feel your concerns have not been resolved. This is not the experience we want any of our customers to have. If you have not already done so, please visit the self service returns section on our website to initiate your return. Once your return is processed according to our policy, you will receive a refund. While we do not offer replacements, our policy is return, refund, and reorder if you would still like the item. We appreciate you bringing your concerns to our attention and sincerely apologize for the frustration you've experienced. If you have any questions during the return process, we are happy to help.

Just the right part

Just the right part! i received it less than a week after ordering. Simple to find on their website.

Reply from Ereplacementparts2026-07-20

Hello, Thank you for your wonderful feedback! We are so glad you found exactly the right part and that our website made it easy to find what you needed. It is great to hear your order arrived in less than a week. We truly appreciate your support and look forward to helping you again whenever you need us.

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