Fanatics isn't just our name. It's who we are—loyal, passionate fans, dedicated to our favorite teams and to the sports we love. That's why we're honored to be able to offer fans the world's largest collection of official sports apparel from all the leagues, teams and players you love. We feature a wide selection of gear from every league, including NFL, MLB, NBA, NHL, and NCAA merchandise, which allows us to serve fans of football, baseball, hockey, basketball, lacrosse, soccer, golf, and everything else that gets your heart pumping. At Fanatics, we're more than just a sport store, we're fans who have been there through the biggest upsets and the most epic moments, and we cherish the opportunity to help create unforgettable memories. From the college football championship and Super Bowl all the way through the spring and summer time, celebrate your pride and passion with the latest sports merchandise that'll have you wearing your heart on your sleeve. Get your yard ready for Spring with lawn and garden merchandise for sports teams in every league. Celebrate Summer by the water, with official swimwear and beach merchandise for all your favorite sports teams. When Fall returns, fend off the falling temperatures with a team Fire Pit, and stay warm by the fire during all your tailgating festivities. Show your team pride indoors during the Winter months with a variety of home and office décor for teams in the NFL, MLB, NBA, NHL, MLS, College sports leagues, and other major leagues. Be ready when you head out to your favorite outdoor activity with a backpack cooler for your team. Find the best team-inspired gifts at Fanatics.com for every occasion. Funko POP! dolls are lighting up the toy industry for sports fans, and Fanatics is your source for Sports Funko Pop Dolls for all of the most notable athletes in sports!
Written by the business, not verified by us.
Is Fanatics legit?
Fanatics (www.fanatics.com) has a 1.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often appreciate the good deals, fast shipping options, and wide variety of merchandise available on the website. Many buyers find that certain items make great gifts, fitting well and meeting their initial expectations.
Some reviewers were not happy with customer service and significant delivery delays. People frequently reported receiving poorly made items, incorrect sizing, or packages that arrived far too late for events. Consumers also experienced frustrating issues with unhelpful support responses, unacknowledged complaints, and complicated return processes. Buyers noted that resolving these problems was difficult due to poor communication from support agents.
Auto-generated from all reviews of this business. For reference only.
What people say
M A T T H E W W H I T EUnited Kingdom · 5 reviews · Experienced 2026-07-31 ·
★★★★★
The returns for Fanatics and Kitbag…
The returns for Fanatics and Kitbag (sister business?) is so bad that it can only be a purposeful attempt to make customers give up making returns.
The labour required is simply awful.
I had items made on the same order sent on different dates, and now that I want to return them all, I have to make two separate payments to return the items. One is costing £7.00 to return, the other £3.00 (or thereabouts).
Another problem being that they sent an item that was very different from what they advertised - twice! One was an Argentina t-shirt that had a different print on the front from advertised. Another was golf balls sent in the correct team, but with a different crest on them.
Amateur hour!
Reply from Fanatics2026-08-09
Hi Matthew,
I am very sorry you had some issues regarding your recent order. This is not the experience we want for our customers! I have contacted you via email to resolve these matters. I look forward to hearing back from you! -Sharon
SeanIndia · 1 review · Experienced 2026-07-30 ·
★★★★★
Absolutely terrible
Absolutely terrible, when u ask for help they don’t gel at all and instead explain something completely random. Cancel these guys
P
Paul United Kingdom · 11 reviews · Experienced 2026-07-29 ·
★★★★★
Not interested and offer promises they can't keep
Both me and my son ordered a shirt I paid for express delivery he selected standard. Last night he received an email advising that his shirt is out for delivery, mine the order is still processing even though I selected express delivery. Spoke to Leo on live chat and he closed the chat down before resolution!!!
Reply from Fanatics2026-08-09
Hello, Paul. Thank you for providing the details needed to assist, and we are truly sorry for this experience. We have reviewed your concerns and emailed you to help with this situation further. We hope to hear from you soon.
Simon De RooGermany · 5 reviews · Experienced 2026-06-03 ·
★★★★★
Impossible to cancel orders
Shipped weeks late, made it impossible to cancel order, refuses to accept return
A
Alicia SchweibinzUnited States · 1 review · Experienced 2026-07-18 ·
★★★★★
Do Not Trust Fanatics
I purchased 3 tickets to fanatics fest. All over the website it says you are supposed to earn tier points on purchases and receive them prior to the event. I have been emailing what I can only imagine to be bots for over 1 month with no resolution. I keep asking for escalations and phone calls and have never heard anything back. We spent well over 1200 dollars on autos and photos and cards at the event and I have gotten none of the benefits which is written all over their website. I’m beyond disgusted with how they are running the customer service department. So disappointing to spend so much money and not get any of the rewards like I’m supposed to. Seems like false advertising to me. No one even cares to resolve the issue. Don’t think I will ever use fanatics again or support any of their events.
Reply from Fanatics2026-08-05
Hi Alicia, Thank you for taking the time to provide your review. I apologize for any inconvenience you have experienced thus far. I am sorry you have not received a response. You will need to continue to try and reach them or await a response, as anything pertaining to the Fanatics Fest has to be handled with them directly. You can also try reaching out to SportsBook if it pertains to tier points to see if they can assist. If I can be of any further assistance, please let me know. Regards, Stacy
J
JordanUnited States · 3 reviews · Experienced 2026-07-27 ·
★★★★★
Keep sending the wrong size, won’t exchange, will refund incorrect amount
I placed an order for a hoodie about a month ago, intended as a gift, ordered a 2XL, and was sent an XL. Tried to initiate an exchange online, then by calling and was unable to. Eventually got to a human who advised me that I could only return it and re-order it after shipping it back to them. Extra work and money from me to fix their mistake.
Well, I do this and am refunded a lower amount than I originally paid and paid the second time for the replacement. After leaving a long review and waiting for days, the refund discrepancy was rectified and I continued to wait for delivery of the correct size.
10 days for delivery, I open the package and fanatics sent the same incorrect size AGAIN!
I am blown away at the incompetence, disregard for a customers time and money and inability to easily communicate with fanatics customer service.
This is my second review as I would just like Fanatics to take some ownership and make this right and I don’t know what else to do.
Update: Yet again, refunded less than I spent to re-purchase the item. Have not and will not re-order, absolutely done and will be reporting to the BBB.
Reply from Fanatics2026-08-07
Hi, Jordan. We are truly sorry for this experience, and we appreciate you for allowing us to assist you with your concerns. We hope to work with you in the future. Sincerely, Morgan
L
Lisa GallantUnited Kingdom · 1 review · Experienced 2026-07-29 ·
★★★★★
Not even worth 1 star
Not even worth 1 star! I purchased 3 items, I wanted to return all 3 but since one item was faulted I couldn’t return them all together, I have been promised returns labels numerous times which hasn’t arrived even after 3 wks of chasing this up, I did however receive an offer for a partial refund for only 2 items and nothing for the faulted item. Terrible company and customer service !
JustinUnited States · 1 review · Experienced 2026-07-27 ·
★★★★★
I bought a Travis Etienne Jersey
I bought a Travis Etienne Jersey July 24th it was Delivered July 25th. Well I get back on the website today 3 days Later and the same Jersey is even cheaper for 7.99 I bought it for 59.99 Friday. So I inquired about it to see if they would honor the Price unfortunately they said no because it was delivered already. Weird thing is it was Originally scheduled for Delivery Today. Hence they knew it was gonna be a cheaper price. I buy from here a lot so I know how long the deliveries take. Now what makes this even funnier it was the same exact price. After I inquired about the refund or price match I reloaded the page to see if it was still there. It magically disappeared and went back to the original price. Now it all sold out. Way to scam a customer
Absolute WORST customer service EVER!
I ordered a custom shirt. It NEVER arrived.
I have transcripts of them indicating I would recieve an e-credit, now they are claiming that there is no credit due. This has been going on since July 16. It is now July 28, 2026. I highly DISCOURAGE ANYONE from using Fanatics for any reason as they are incompetent and unreliable.
Reply from Fanatics2026-08-09
Hi, Tricia. We are sorry for this experience with not receiving your order. Thank you for allowing us to assist you. We have reached out to you via email and look forward to hearing from you. Sincerely, Morgan
M
Markus GeistieGermany · 2 reviews · Experienced 2026-07-28 ·
★★★★★
Received a trikot with bad quality prints
Received a trikot with prints, that have really bad quality,:it is not even, with waves and folds, it is damaged.
They reject the regualtion and told me, because it is individual, they do noting.
Reply from Fanatics2026-08-09
Hello Markus, I am terribly sorry for this issue with this purchase occurring, and I just sent you an email to further assist you and make things right. We look forward to connecting with you! Best regards, Shane
Wrong size, no exchange option. Have to return for double the price of postage. Wait 2 weeks for a refund buy again and pay the postage for a 3rd time.
No Australian phone number, person on chat doesn’t care about customer service. Will NEVER buy again from this site
For some reason, this website will not allow me to buy anything. I keep ordering and paying and after I receive an email confirmation I receive an email saying my order will not be processed so I will be refunded. Why do you keep cancelling my order?
J
Jose MuriettaUnited States · 1 review · Experienced 2026-07-01 ·
★★★★★
Buyer Be Aware!
Buyer be aware of doing business with Mitchell & Ness. They sent out a jersey that the name plate wasn’t centered and could not understand how it got past quality control. They have no phone number and only reply by email. 5 days later I finally got a response and when I replied they said another response won’t be due because of delays on response time. This is ridiculous. I called fantastics since they own most stakes for Mitchell & Ness but they don’t handle their mistakes. From experience, stay away from Mitchell & Ness. Customer service is very poor and incompetent!
Reply from Fanatics2026-07-29
Hi Jose, Thank you for taking the time to provide your feedback. I apologize for the difficulties you encountered in obtaining the necessary assistance for the damaged equipment. This is not the experience I want to see you have, and I understand your frustration. I do wish we could assist you with this being resolved. However, I can only direct you to their website's help desk. Regards, Stacy
Matt NelsonUnited States · 1 review · Experienced 2026-07-24 ·
★★★★★
Horrible customer service
Horrible customer service and a complete rip off. They created a monopoly and its ruining the hobby
Awful experience buying Open Championship merchandise
Abysmal service from start to finish. Ordered 2 Open Championship 2026 items online. A short-sleeved waterproof jacket and a hoodie, with all the Open winners listed on the back, by year.
The first item to arrive was the jacket - but it was the wrong one. Long-sleeved rather than short-sleeved. Through the painful online chat, I reordered the correct item. When I asked how to return the wrong item, the guy on the chat told me to keep it - when I checked if he had made a mistake, he insisted I keep it. Odd!
A few days later, my replacement arrived - the SAME WRONG ITEM! Again, I went on the chat. The first person was very unhelpful, didn’t try to explain the repeated error, just sent me to a website form to request a refund. When I did this, they wanted me to pay for the return, which seemed unreasonable.
So I went back on the chat. Spoke to someone else, who said the warehouse had messed up. They sent me a free returns label, but wanted both jackets back (fine with me, I have enough golf jackets, but strange that a colleague had insisted I keep the first one). Now we have to pray they handle the refund properly - I fear they will mess that up too, but fingers crossed!
The hoodie had letters missing from one of the winner’s names, so not great quality, but given the hassle returning the jacket, we’ll keep it. But really surprised that The Open has chosen to partner with such a poor quality company.
Reply from Fanatics2026-07-27
Hello Christain, Thank you for taking the time to provide your feedback. I am very sorry the incorrect item was received and for any issues you faced when contacting us for assistance. I will be reviewing your orders and contacting you directly via email to assist you further. Regards, Stacy
J
Jennifer PersonUnited States · 1 review · Experienced 2026-07-21 ·
★★★★★
The shorts I purchased were too short…
The shorts I purchased were too short and too thick and very poor quality. They are not returnable they say...
Reply from Fanatics2026-07-29
Hi Jennifer, thank you for taking the time to provide your review. I apologize the merchandise did not meet your expectations, and I am happy to help. In reviewing the item purchased, it is a clearance item and is not able to be returned. This information was provided at the time of the purchase. I am sorry. If you need any further assistance, please do not hesitate to contact us. Regards, Stacy
Christina AdamsUnited States · 1 review · Experienced 2026-07-23 ·
★★★★★
Scammer signed up under my name and Fanatics won't discuss it with me
Recently I found out that someone had created a Fanatics account in my name with all of my personal info. I messaged Fanatics about it to make sure that the scammer didn't win any money or cash out any prizes that could have tax implications since they used my SSN. They sent a message saying the account is closed, okay. But I wrote back because I needed more info.
All they will say in response to my questions is some variation of "your account is permanently closed and it's not reversable." I am not begging for an account. I'm asking about what activity was on the account and they refuse to tell me. Fanatics, you allowed someone to create an account in my name and they probably weren't even in the USA, then treat me like I did something wrong? Get outta here. Glad you never got a single dollar from me if this is the way you treat fraud victims.
Reply from Fanatics2026-07-23
Hello Christina, Thank you for reaching back out and for taking the time to update your review.
I'm sorry to hear that you're experiencing issues with your Fanatics Betting & Gaming account. I understand how frustrating that must be, and I appreciate you giving us the opportunity to point you in the right direction.
Unfortunately, you've reached the Customer Service team that handles Fanatics online retail order inquiries, and we don't have access to Fanatics Betting & Gaming accounts or the tools needed to resolve account-related issues.
For further assistance, please contact the Fanatics Betting & Gaming Support Team directly at:
[email protected]
Their team will be in the best position to securely review your account and assist you with your concerns.
If you have any questions related to a Fanatics retail order or there's anything else our team can assist you with, please don't hesitate to reply to this email. We'll be happy to help.
Have a wonderful day!
Sam
Larry HuffUnited States · 2 reviews · Experienced 2026-07-23 ·
★★★★★
I've been playing fanatics online…
I've been playing fanatics online casino for over ten years now, n I've spent hundreds of thousands n thousands n thousands of dollars there n I've NEVER EVER EVER EVER made a single withdraw from that scamming shit hole,, did you hear what the puck I just said,, over ten years playing there n have spent thousands hundreds of thousands of dollars there n you scamming no good low life crooked rip off mother puckers have never ever let me win enough to make a single puckkng withdraw,, every time I even get close to 50 dollars your network mysteriously has to reset it self, or your having technical issues, or is 8 this problem or that problem, no matter what you've always got a reason to reset the network so that you can keep me from winning any money,, well I'm sick of you crooked mother puckers always ripping me off,, I'm going to every news outlet that will listen n I'm exposing you mother puckers,, I'll also be filling a law suit that's in the tens of millions of dollars as well,,I hope every last one of you mother puckers die,, see you in court mother puckers
Reply from Fanatics2026-07-23
Hello Larry, I am very sorry for any issues regarding this matter, and for this, please contact [email protected] for further assistance regarding this issue. Best regards, Shane
M
M MUnited States · 18 reviews · Experienced 2026-07-19 ·
★★★★★
Beware of using fanatics live
Beware of using fanatics live.. Instant rips give you a card worth less than what you paid almost every time.
Second issue are the breakers.
90 percent of the breakers are charging absurd prices. Like $1800 worth of spots for two boxes valued at $800. Fanatics shouldn’t be allowing such insane Markups. Some breakers also take forever to ship and damage cards during the breaking process. Support is non existent. If you complain they will block you from chatting in live streams.
Also beware of the breakers who do what’s called “rebreaks”. These are cards that they package themselves that they can’t sell and then auction off spots to win garbage cards.
Overall the site is pretty scammy and predatory. It’s unregulated gambling where you most always will lose.
Alex Messina-FergusonCanada · 1 review · Experienced 2026-06-17 ·
★★★★★
I received the wrong item twice
I received the wrong item twice . Had to go out of my way to return their mistake , and I still haven’t received my refund over a month later . Customer service reps read off a script and endlessly promise someone will be in contact with you in 24-48 hours and it never comes to fruition! Awful customer service . Still over here waiting for my refund after 34 days
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