Fanatics isn't just our name. It's who we are—loyal, passionate fans, dedicated to our favorite teams and to the sports we love. That's why we're honored to be able to offer fans the world's largest collection of official sports apparel from all the leagues, teams and players you love. We feature a wide selection of gear from every league, including NFL, MLB, NBA, NHL, and NCAA merchandise, which allows us to serve fans of football, baseball, hockey, basketball, lacrosse, soccer, golf, and everything else that gets your heart pumping. At Fanatics, we're more than just a sport store, we're fans who have been there through the biggest upsets and the most epic moments, and we cherish the opportunity to help create unforgettable memories. From the college football championship and Super Bowl all the way through the spring and summer time, celebrate your pride and passion with the latest sports merchandise that'll have you wearing your heart on your sleeve. Get your yard ready for Spring with lawn and garden merchandise for sports teams in every league. Celebrate Summer by the water, with official swimwear and beach merchandise for all your favorite sports teams. When Fall returns, fend off the falling temperatures with a team Fire Pit, and stay warm by the fire during all your tailgating festivities. Show your team pride indoors during the Winter months with a variety of home and office décor for teams in the NFL, MLB, NBA, NHL, MLS, College sports leagues, and other major leagues. Be ready when you head out to your favorite outdoor activity with a backpack cooler for your team. Find the best team-inspired gifts at Fanatics.com for every occasion. Funko POP! dolls are lighting up the toy industry for sports fans, and Fanatics is your source for Sports Funko Pop Dolls for all of the most notable athletes in sports!
Written by the business, not verified by us.
Is Fanatics legit?
Fanatics (www.fanatics.com) has a 1.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often appreciate the good deals, fast shipping options, and wide variety of merchandise available on the website. Many buyers find that certain items make great gifts, fitting well and meeting their initial expectations.
Some reviewers were not happy with customer service and significant delivery delays. People frequently reported receiving poorly made items, incorrect sizing, or packages that arrived far too late for events. Consumers also experienced frustrating issues with unhelpful support responses, unacknowledged complaints, and complicated return processes. Buyers noted that resolving these problems was difficult due to poor communication from support agents.
Auto-generated from all reviews of this business. For reference only.
What people say
R NibUnited States · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Well done Fanatics.
Resolution to the dilemma that generated original review has been accomplished promptly and courteously, in form and fashion as all my previous orders. Sincerest thanks.
Reply from Fanatics2026-07-19
Hi R ,
I am very sorry you had some issues regarding your recent order. This is not the experience we want for our customers! I have contacted you via email to resolve these matters. I look forward to hearing back from you! -Sharon
Paige BUnited States · 2 reviews · Experienced 2026-07-16 ·
★★★★★
I’m posting a separate review because…
I’m posting a separate review because I’m at my wits end. It’s now been over 2 weeks of me trying to get my refund corrected on my order. At first I was met with “there’s nothing we can do about stolen or lost gift cards”… they’ve been in my email waiting to be used but okay… and now I am completely being ignored. Emails unanswered and still my refund has not been rectified. At this point I am asking for a FULL REFUND of my order to the CARD USED FOR THE ORDER. No more gift cards. It seems as though you guys are scamming paying customers out of their hard earned money… very disappointing
Order #107-9190-0846
Reply from Fanatics2026-07-16
Hi Paige,
We appreciate your feedback. We are very sorry about your experience. We will be reaching back out to you shortly. We look forward to your response. -Sharon
Z
Zak McFarlandUnited States · 2 reviews · Experienced 2026-07-16 ·
★★★★★
They rectified the free shipping…
They rectified the free shipping coupon. All is well.
s wUnited States · 1 review · Experienced 2026-07-15 ·
★★★★★
Terrible
Terrible. I ordered a duffle bag to give as a retirement gift for my boss. I ordered it 7/14/26 and noticed the next day in the email order confirmation it's estimated arrival is not till 8/14. Even though the item says in stock. They won't let me cancel the order even though they have not taken the item off the shelf, they haven't boxed it, nor they shipped it. How the heck does a company not have the option to cancel my order when the only thing they have done thus far is take my money? I now have to wait for them to pay an employee to box, ship the item, wait on ups to deliver, then initiate a freaking return. Horrible experience that wastes everyone's time and resources.
Reply from Fanatics2026-07-17
Hello s w, Thank you for taking the time to share your experience with us. I hope you're doing well. I've reviewed your order, and I'm sorry to hear that you'd like to cancel your order. I completely understand your concerns, and I appreciate you allowing us to look into this for you. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Order not received and now being ignored.
I placed an order over 4 weeks ago, I paid extra for fast track delivery within 3 days, I am yet to receive my order and according to Shop App, the order hasn't even been received by China Post or shipped.
My friend made an larger order on the same day and is in the exact same position.
DO NOT BUY FROM THIS COMPANY.
Alexander RestoPuerto Rico · 1 review · Experienced 2026-07-14 ·
★★★★★
I ordered a Yankees hat
I ordered a Yankees hat, ups answered it was delivered yesterday & I didn't receive it. They're going to send another, but I want it through USPS, not ups & they can't confirm me that. So with that said they're losing a customer because of ups!
Reply from Fanatics2026-07-14
Hi, Alexander. Thank you for expressing your concerns regarding delivery, and we apologize for this experience. We have reached out via email and hope to hear from you soon. Sincerely, Morgan
Ordered a Childs Lakers jersey, 6 days into the order was told that there is a "delay" no one can tell me what the delay in processing is, or when my order will come. Also its extremely hard to get any form of commitment of when a date will be fulfilled, and find the same product on the website (while unavailable) at 50% off the price i paid. All a bit insulting and un-necessary. Also, cant seem to make a complaint or have a discussion with a manager, I really wonder why? Still unaware but hopefully will be getting some feedback regarding alternatives and potential solutions today. Lets see.
Update: Following a discussion today with a manager this has been improved upon. They have managed to provide a good solution to accept for the failings and following a productive discussion this has improved the outcome.
Reply from Fanatics2026-07-15
Hi Craig. Thank you for allowing us to assist with this matter. We hope to work with you in the future. Sincerely, Morgan
T
TfradtUnited States · 1 review · Experienced 2026-07-10 ·
★★★★★
I was sent a horrible quality jersey
I was sent a horrible quality jersey, shoulders are very wonky and pointed. I asked to replace it and was tols they were having tracking issues on their end and was asked to wait several days before I could start that process. When that day finally arrived Fanatics was sold out of the team Jersey I wanted, and after much scouring of the Internet, I was unable to find a replacement anywhere other than from the team itself, which is located in Europe and wanted $77 to ship it to me. I went round and round with customer service live chat at least five different chats started and ended with different people with no resolution.. in short, they sold me a second piece of garbage clothing made me wait until there weren’t any more to be purchased and then told me I could basically just have my money back. I really wanted to have a quality Jersey to celebrate with my team during this last bit of the World Cup, but fanatics has denied me that opportunity and was less than congenial about helping me resolve it. In short be very careful when ordering from these shysters! They will take your money and leave you hanging out to dry. A very, very disappointing customer service experience to say the absolute least!
K
KCUnited States · 1 review · Experienced 2026-07-10 ·
★★★★★
Poor customer service
I ordered a hat using a discount code. The hat never arrived and I later received an email that my order had been cancelled, “per my request”. After chatting with 3 separate customer service representatives, none of which could view the previous conversations, I was told that it was a supplier/delivery issue. I asked to re-order the same hat utilizing the same discount code I had used previously. I was informed that that discount code had expired and was no longer available so they could not offer it or free shipping. To re-order the same hat it was going to be more expensive. Poor customer service. I only wanted the hat, but will now order it and all future items elsewhere.
Reply from Fanatics2026-07-11
Hi KC,
I am very sorry you had some issues regarding your recent order. This is not the experience we want for our customers! I have contacted you via email to resolve these matters. I look forward to hearing back from you! -Sharon
Chose Express Shipping. 6 days later: nothing, and no support
I ordered June 2nd and paid 10 euros for Express Shipping for working day delivery. It should've arrived June 6. (Weekend in between). Now it's July 8th and DHL mentions that the package hasn't been even handed over to them. Why not?
You can't get a hold of anyone on the phone, nor the live-chat, nor via email. One of the most frustrating customer experiences I've ever had.
Reply from Fanatics2026-07-08
Hello Pieter, Thank you for your detailed message — I’ve reviewed everything and am ready to assist. I hope you're doing well. I've looked into your concern, and I'm sorry to hear your order's tracking information has not changed since the label was created. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
J
John OlsonUnited States · 3 reviews · Experienced 2026-07-08 ·
★★★★★
Fanatics does not honor gift cards…
Fanatics does not honor gift cards purchased at Target! Don't buy the poorly made cardboard Fanatics gift card because the card number scratches off.
Fanatics will do nothing to replace and neither will Target.
Reply from Fanatics2026-07-09
Hello John, I appreciate you contacting us today. Let’s take a closer look together. I hope you're doing well. I've looked into your concern, and I'm sorry to hear you need assistance with your gift card. I have sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
S
SusanCanada · 1 review · Experienced 2026-07-06 ·
★★★★★
I have been sent the absolute wrong size and have lost money by them doing so
I ordered an adult men’s 2XL blue jays jersey as a gift and received a child’s small jersey instead. The child’s jerseys is much cheaper as-well, so I don’t have the proper jersey size and also have lost money. Very upset and I do not recommend ordering from fanatics.
Reply from Fanatics2026-07-14
Hello Susan, Thank you for reaching out and taking time out of your day to provide us with feedback. I do apologize for any inconvenience this may have caused you. We reached out for more information through Trustpilot since we were unable to locate an order. We hope to hear from you soon!
I ordered two England kits for the World Cup for toddlers. They never arrived as Fanatics didn’t label them correctly and they were held at customs. Only Fanatics can resolve this but they won’t reply to email. Sad not to have the kits, but not to return my money or reply is a real scam. Don’t use them.
Reply from Fanatics2026-07-11
Hello Joe, Thank you for reaching out and taking time out of your day to provide us with feedback. I do apologize for any inconvenience this may have caused you. We reached out for more information through Trustpilot since we were unable to locate an order with the information provided in your review. We hope to hear from you soon! Sincerely, Courtney
B
BAHRAM ALAVI,United States · 1 review · Experienced 2026-07-06 ·
★★★★★
Purchased Topps cards
Purchased Topps cards. No where in the description did it say the five card set had all the same cards in them. I purchased with the understanding that there were going to be five different cards. Very deceiving and disappointing
Reply from Fanatics2026-07-08
Hello,
Thank you for sharing your experience. I am very sorry for the trouble related to your shopping experience.
Your feedback regarding the item is greatly appreciated, and I sincerely apologize for any confusion or inconvenience this may have caused. Today, I reached out to provide further assistance and to help work toward the best possible resolution.
Thank you for giving us the opportunity to assist you. I look forward to your response.
Kind regards,
Madison
I
Ian CollinsUnited States · 2 reviews · Experienced 2026-07-07 ·
★★★★★
**1 Star
**1 Star – Extremely Disappointing Experience**
I placed an order over a month ago, and only part of it was delivered. The remaining items have never arrived, yet the company has kept my money and provided no communication, no updates, and no explanation.
Their online chat support is equally frustrating. It's virtually impossible to get a meaningful response or have an issue resolved. Every interaction has been a waste of time, and no one seems empowered to actually help customers.
For a company representing England's official merchandise, I expected much better customer service and communication. Instead, I've been left chasing an order, waiting weeks without answers, and now requesting a refund for products I never received.
I would not recommend ordering from this store based on my experience.
Reply from Fanatics2026-07-09
Hi, Ian. We are genuinely sorry that we have let you down and have emailed you directly to assist you further with this matter. We look forward to hearing from you soon. Sincerely, Morgan
M
Marcus DixonUnited States · 2 reviews · Experienced 2026-06-12 ·
★★★★★
Ordered a hat on June 12,2026
Ordered a hat on June 12,2026. Was supposed to arrive on the 24th of June. 28th of June called customer service says it’s on back order said it will ship July 6. Meanwhile they are still selling item on website. So it is now the end of day July 6 and nothing. Will definitely never order anything from them again. Advise others to to the same!!!!
Reply from Fanatics2026-07-08
Hello, Marcus. We are sorry for this experience with your order and appreciate you expressing your concerns. We have reached out to you via email and hope to hear from you soon. Sincerely, Morgan
Gordon BraggCanada · 2 reviews · Experienced 2026-07-03 ·
★★★★★
Accidentally ordered a product and it…
Accidentally ordered a product and it was also the wrong size. Tried to cancel the order within 33 minutes of purchase and was denied. They also told me it was shipped 9 hours after when I talked to customer service. Expected arrival is August 7-13. I used PayPal which gives you 24hrs. Terrible brand that forces a person into a purchase that is not wanted. Are you kidding me, 33 minutes!
Reply from Fanatics2026-07-04
Hello Gordon, Thank you for your feedback. I apologise for any inconvenience this order has caused and I have reached out to you via email to further address your recent order. We hope to hear from you soon. Sincerely, Courtney
K
Karla United States · 4 reviews · Experienced 2026-06-26 ·
★★★★★
It's the ABSOLUTE WORSE Casino site I…
It's the ABSOLUTE WORSE Casino site I have EVER USED!!! DO NOT WASTE A SINGLE PENNY OF YOUR HARD EARNED MONEY!!!!!
FANATICS is so worried about Jackpots....keeping up with the Jone's...profit boosts..ect that they just started sucking....crappedbever......ABSOLUTELY Pitiful. They need to just shut that Scam Casino down...fot good!!!!! Please repost this every time you see it. They are nothinl but THIEFS AND SHOULD BE ASHAMED OF YHE WAY THEY CONDUCT BUSINESS!!!! SAFE YOUR MONEY!!
SAVED YOUR MONEY
SAFE YOUR MONEY!!!!
SAVE YOUR MONEY!!!!!
SAVE YOUR MONEY!!!
SAVE YOUR MONEY!!!!
THE ABSOLUTE WORST EVER!!!!! I GIVE THE A (100) / NEGATIVE 100 I TGE RATING DEPARTMENT!!!!@@
IM S
CONTACTING MY LOCAL BETTER BUSINESS BUREAU!!! THEY NEED TO BE SHUTDOWN IMMEDIATELY before they screw someone else!!!!
Boo
Boo
Boo
Boo
Boooooooooooo!!!!!!!!!!!!
Reply from Fanatics2026-07-04
Hello Karla,
I'm sorry to hear about your experience, and I appreciate the opportunity to help.
To ensure your inquiry is handled by the team best equipped to assist, please contact our Betting & Gaming Support Team at [email protected].
If there is anything else I can assist you with, please don't hesitate to reach back out.
Kind regards,
Madison
A
AlexUnited States · 5 reviews · Experienced 2026-06-23 ·
★★★★★
This companies customer service has…
This companies customer service has flatlined since outsourcing it customer service department. I worked a limited drop cap on June 19, 2026, it’s now July 2, 2026 and no cap. The site said special order items would ship on or before June 26, 2026. I have called customer service probably 150 times having to fight through their a.i. customer service system. When I am able to reach a human I am repeatedly given b.s. answers. I have ordered similar caps (same drop, different team) and already have that cap arriving after only two days. I have a similar cap coming from New Era and that cap is already in the delivery system. Avoid ordering from Fanatics. I recommend using Shop.MLB (which ironically Fanatics manages) as those orders get out the door faster!
Order Number:279-6323-8258
Order Date:
Jun 19 2026
Order Number:451-3722-1399
Order Date:
Jun 29 2026
Order Number:279-6350-3632
Order Date:
Jun 29 2026
UPDATE: 1513 hrs 7/2/26:
Just received my ATL 7/4 cap and I clearly ordered a size 7 Low Profile and receive a 7 3/8. Seriously, you can’t make this kind of incompetence up! When I called the call was conveniently dropped, requiring multiple attempts to a live representative only for the call to drop!
UPDATE: 7/4/26
I was emailed shortly after this initial review went live and was promised expedited overnight delivery with the latest date of 7/4/26. Now via email I am informed the expected delivery date for TB Rays cap is between 7/8 - 7/15/26. I was also informed that the Braves hat won’t ship before 7/10/26.
Are you sure you want this experience when ordering time sensitive limited drop merch?
Due to the ongoing conflicting information in the mismanagement of my order and the handling of this, I will be forced to reach out to the Florida Attorney General and the Better Business Bureau on Monday. Should this not be rectified and I will of course update this post as needed.
UPDATE: As for 7/7/26 I have filed with the Florida State Attorney General’s Office and the Better Business Bureau regarding these matters.
UPDATE 7/8: despite being notified they have been referred to the Better Business Bureau and to the state of Florida Attorney General. I get multiple new emails with noncommittal finally buy a customer first supervisor named Chasity who offers me a similar style hat just not in the 5950 low profile size 7, despite being promised that hat which was part of the original order is an absolute slap in the face so seriously folks you need to reconsider if this is a business you want to engage with they do not care about your satisfaction they do not care about their word or their reputation at this point
Reply from Fanatics2026-07-02
Hi, Alex. We are sorry for this experience. We have reached out to you via email and hope to hear from you soon. Sincerely, Morgan
c
customerUnited States · 2 reviews · Experienced 2026-06-30 ·
★★★★★
I accidentally put in the wrong number…
I accidentally put in the wrong number for the jersey and they told me I had to wait till I received it, almost a month later, to return and exchange. When I got it and tried to return it, they told me I could not return it cause it was a custom jersey.
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