Fanatics isn't just our name. It's who we are—loyal, passionate fans, dedicated to our favorite teams and to the sports we love. That's why we're honored to be able to offer fans the world's largest collection of official sports apparel from all the leagues, teams and players you love. We feature a wide selection of gear from every league, including NFL, MLB, NBA, NHL, and NCAA merchandise, which allows us to serve fans of football, baseball, hockey, basketball, lacrosse, soccer, golf, and everything else that gets your heart pumping. At Fanatics, we're more than just a sport store, we're fans who have been there through the biggest upsets and the most epic moments, and we cherish the opportunity to help create unforgettable memories. From the college football championship and Super Bowl all the way through the spring and summer time, celebrate your pride and passion with the latest sports merchandise that'll have you wearing your heart on your sleeve. Get your yard ready for Spring with lawn and garden merchandise for sports teams in every league. Celebrate Summer by the water, with official swimwear and beach merchandise for all your favorite sports teams. When Fall returns, fend off the falling temperatures with a team Fire Pit, and stay warm by the fire during all your tailgating festivities. Show your team pride indoors during the Winter months with a variety of home and office décor for teams in the NFL, MLB, NBA, NHL, MLS, College sports leagues, and other major leagues. Be ready when you head out to your favorite outdoor activity with a backpack cooler for your team. Find the best team-inspired gifts at Fanatics.com for every occasion. Funko POP! dolls are lighting up the toy industry for sports fans, and Fanatics is your source for Sports Funko Pop Dolls for all of the most notable athletes in sports!
Written by the business, not verified by us.
Is Fanatics legit?
Fanatics (www.fanatics.com) has a 1.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often appreciate the good deals, fast shipping options, and wide variety of merchandise available on the website. Many buyers find that certain items make great gifts, fitting well and meeting their initial expectations.
Some reviewers were not happy with customer service and significant delivery delays. People frequently reported receiving poorly made items, incorrect sizing, or packages that arrived far too late for events. Consumers also experienced frustrating issues with unhelpful support responses, unacknowledged complaints, and complicated return processes. Buyers noted that resolving these problems was difficult due to poor communication from support agents.
Auto-generated from all reviews of this business. For reference only.
I would give this company no stars if able. First, they take 20-30 days to deliver an item you ordered with NO option to cancel the item. You can only cancel the item within 30 minutes of placing the order, however you do not know the delivery date at that time. ONce you wait an absurd amount of time for delivery, they charge you $9.99 PER ITEM to receive a refund. DO NOT buy from them. They are crooks. GO to Rally House instead. Much better customer service.
Reply from Fanatics2026-06-21
Hi Lisa,
I am very sorry you had some issues regarding your recent order. This is not the experience we want for our customers! I have contacted you via email to resolve these matters. I look forward to hearing back from you! -Sharon
I ordered a jersey for my grand daughter June 6 for her June 11 birthday. The initial order was never delivered. I called customer service, assured they would expedite the next order. The rapid delivery is supposed to be 10 days!!! This is 2-3 weeks delay in getting her birthday present to her.
Reply from Fanatics2026-06-19
Hello Denise, Thank you for the opportunity to assist — let’s work through this together. I hope you're doing well. I've looked into your concern, and I'm sorry to hear that your original order was lost in transit, and the replacement order is not going to be delivered in time. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Awful company. DO NOT ORDER ANYTHING FROM THIS COMPANY. I ordered Bengals items. They sent completely different items from the Chicago Cubs. Then, they are not refunding me if I don't send back the items that I did not receive. I spent over one hour online and on the phone with their terrible customer service. They stole $89.00 from me. I will not stop here, they are getting reported to BBB, my credit card, and every sports fan that I come across. They are purposely doing dirty business, sending items that are not what you ordered, and then trying to say they will not refund you until you send back items that you never received. They send different items so that it appears that they are justified because you did not return the merchandise, when, in fact, you never receive what was advertised and ordered. They are going to get caught, because people like me are reporting their scam. Update: the company is trying to correct this mistake that ruined my Father's gift for my son.
Reply from Fanatics2026-06-21
Hello Jennifer, We are terribly sorry for the inconvenience. We have passed your experience along to the appropriate department, and it is being looked into. Since you have already received a refund, we wanted to reach out to you and apologize immensely for the troubles you have encountered. Please feel free to reach out to us if we can help you further in any way. Thanks, Sam
Unlawful Handling Resulting in Irreparable Loss of Priceless Asset
Unacceptable shipping for a high-value collectible. Destroyed in transit.
I ordered an irreplaceable, autographed Caleb Williams Chicago Bears helmet, and it arrived completely ruined due to abysmal packaging and careless transit. The outer shipping box was delivered entirely caved in, buckled on all sides, and gaping open at the top. Because there was inadequate protective packing material inside, the severe external impact crushed the Riddell display box and permanently damaged a high-value piece of sports memorabilia.
Shipping an expensive, one-of-a-kind autographed item in a standard, flimsy cardboard box with minimal padding is gross negligence. A standard return or exchange is not sufficient for an item of this nature. Fanatics needs to take immediate accountability for this delivery disaster. Visual Evidence of Damage/Loss is uploaded on Imgur .... 67 photos.
Reply from Fanatics2026-06-22
Hello Tamara, I appreciate you contacting us today. Let’s take a closer look together. I hope you're doing well. I've looked into your concern, and I'm sorry to hear your order was delivered in that condition. That shouldn’t have happened, and I appreciate you bringing it to our attention. At this time, I’ve escalated your concern to the appropriate department, and you can expect an update within 48–72 business hours. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
I purchased an elite MLB Mariners cream jersey in April. Due to work I did not get around to really looking at it until recently. While inspecting it, I noticed the picture in the order showed a new jersey (post vapor debacle) with white jock tag. What I received was an old one with a black jock tag. I believe they sent me one of the poorly done jerseys because it was stock on hand. Customer service was horrible, so I returned everything that still had tags. I will be making my purchases through the teams directly. Over $1500 worth of items going back to Fanatics! The worst part is their inventory for Seattle (Mariners and Seahawks) elite jerseys is a joke and the jersey I wanted is no longer available. Unfortunately, I think Fanatics has even monopolized the team store websites. DO NOT BUY FROM FANATICS!
I wish I could give a zero rating….. waiting a month for a jersey is wild…… not getting updates and reaching out and getting nothing but the tracking code that was already provided, is even more wild. We will not use this site again. Wicked bummers
S
S. SuttonUnited States · 4 reviews · Experienced 2026-06-15 ·
★★★★★
Ordered 2 World Cup Kits on May 25th…
Ordered 2 World Cup Kits on May 25th with stated 3 - 7-day delivery window for games I am attending June 16 and June 26. Ordered with plenty of time! Items were to ship NLT June 1st. It is June 15th and the Jersey for today's Spain game has not arrived and I am off to the airport now to fly to see this game. Super bummed and all you can do is talk to the AI bot which basically says nothing they can do.
I placed an order for some items for my new grandson. About 40 minutes later my wife told me that she had already ordered two of the items that I did. I immediately attempted to cancel the two items through the web site but it would not allow me to cancel. I tried numerous times to contact shopjaguars.com to cancel the two items but keep the rest on order. When I finally got to speak to someone, I was told the I could not cancel because too much time had passed. It had been about 45 minutes. It took quite a bit of convincing but I was finally told that they would accept the return. However, I had to let the items be delivered then return them. I told them that I had just ordered them and it made no sense to ship them all the way to my grandson just to have them shipped back. They insisted that is the way it had to be done. Fast forward a few weeks and the items are finally delivered. So, as I was told, I contacted their customer service to start the return process. After a lengthy chat with a “virtual assistant”, I was able to chat with a human and was told that the rep had “created a ticket”. Then when the team reviewed it someone would be in touch. Then she asked how I wanted to pay the $9.99 processing fee. No one had mentioned a fee up to that point. A few days went by and I didn’t hear from anyone so I checked my order on their web page and found a return label. The items were sent back and received by them. They then refunded my money. No word from them at any point after my chat. Very poor communication. Very poor customer service. Very poor transparency. Would NOT recommend
My order was “out for delivery” for 5 days. When I called them to ask about it, I was told EVERY day to call back tomorrow because they couldn’t do anything due to it being out for delivery. Finally on day 4 I was issued a refund, but not before screaming at them for 45 minutes. The next day the item came (day 5). It smelled horribly of cigarette smoke and when I opened it, the tank top writing was reversed. The M was white and the “Wolverines” was gold. NOT what the picture showed. I will never wear this and oh I will NEVER EVER buy from Fanatics again.
Reply from Fanatics2026-06-21
Hello, Erin. We are sorry this happened. To better assist you, we have requested additional information. Please respond to that request at your earliest convenience. We hope to hear from you soon. Sincerely, Morgan
If I could give negative STAR I would, awful company , waited 2 weeks for item to shipped to be told it’s delayed , no explanation at all. Awful customer service , phone number for UK connects you to a French answering service ! Telephone automatic service is dogshit ! Avoid this company , I’ve requested a refund and will go elsewhere!
Reply from Fanatics2026-06-13
Hello James, Thank you for your feedback. We are so sorry for the unexpected delay of your order. I have reviewed your order and emailed you at the email address that was on the order to address your order issues. We sincerely apologize for any inconvenience and look forward to your response. Sincerely, Courtney
The worst customer service experience I have had. The AI bot hung up on me 5 times. When I finally got through to someone she was incompetent and beyond unhelpful. Left with a defective item (the logo quite literally fell off) and no solution. Will never be buying from fanatics again.
Reply from Fanatics2026-06-11
Hello Allie, Thank you for your feedback. I am sorry that your recent order arrived defective and I have reached out to you at the email on the order number you provided to address this further. We sincerely apologize for any inconvenience and look forward to your response. Sincerely, Courtney
Order only if you are willing to wait a month for your gears 😂. I ordered something 10 days ago and the label has been created 3 days ago, package hasn’t left the warehouse yet.. also, they use UPS which is slow as.. as we know it! That’s a no for me
Reply from Fanatics2026-06-13
Hello,
Thank you for contacting our team, and I apologize for any issues related to your experience. I reviewed your order and reached out with more information. Your experience is our main concern, and I am grateful for the chance to help. I look forward to your response at your earliest convenience.
Best regards, Madison
Worst Customer service, little to no help for any situation. If you want to be treated as nothing bet with fanatics. So many better platforms that actually care slightly more about their users, that will actually compensate you if they make mistakes.
Twice I have ordered Jersey from them. Both times the package “lost” in mail. Looks to me they sell items they don’t have to inflate their sales. Completely hard to get a refund and they make it impossible to speak with anyone. Stay away
I ordered a sweatshirt from the same company as one i have. The description on the website did not state the lettering is ironed on therefore I would have believed it to be like the one i own. On arrival, the sweatshirt looked cheap and all lettering/logo was ironed on. When i started a return i was told there was a 9.99 return label fee. I stated my concerns repeatedly until i finally asked for a supervisor. At that point i was told the fee would be waived - i won't know for certain unitl i recieve the refund.
After being disgruntled with my order it was sorted most satisfactory to my advantage. Many thanks for the brilliant well handled after service.
Reply from Fanatics2026-06-09
Hello, Johnnie. Thank you for your feedback, and we are sorry for this experience. We have reached out via email to offer help and hope to hear from you soon. Sincerely, Morgan
Hello Joe, Thank you for reaching out and taking time out of your day to provide us with feedback. I do apologize for any inconvenience this may have caused you. We reached out for more information through Trustpilot since we were unable to locate an order. We hope to hear from you soon! Sincerely, Courtney
Scammers that’s all I can say they will literally show you games that already lost and then delay your bet until it looses SCAMMERS
Reply from Fanatics2026-06-07
Hello Rashidah, I am very sorry for any issues regarding this matter, and for this, please contact [email protected] for further assistance regarding this matter. Warm regards, Shane
I ordered a shirt and hat. The shirt was not the correct one. I should have just returned but got a replacement which was also the same incorrect one. I have now been trying for weeks to return both incorrect shirts and make sure I am not charged but their customer service is a mix of AI and foreign workers that don’t understand the issue. I asked for a supervisor last call and was eventually told the “back office” would review my request. I have had poor quality and wrong fit/size from Fanatics in the past and after this will never order from them, again.
Update: I never received a call from management so sent two emails and kept being told I had to call but would be placed with a manager, only to call twice with same AI loop ending with two low level people and no manager. Also is apparent there are no notes as everytime I call in I have to start all over with the explanation. Still only have one QR code to return 1 incorrect item and since it was the replacement I can’t trust I won’t be charged for the incorrect original.
Reply from Fanatics2026-06-10
Hi,Vicki, I apologize for any inconvenience that you may have had. Since we can't find your order, we reached out to you for more details, but we haven't heard back. In order for us to find the order, kindly let us know if you still require assistance and provide further information. We may be reached by email at [email protected]. Regards, Stacy
Maria C. VictorioUnited States · 3 reviews · Experienced 2026-06-03 ·
★★★★★
The worst customer service! But Fan Relations Rep Stacy is Amazing!
I should actually rate it no stars! Fanatics has the worst customer service! Horrible, terrible, you name it! I never received my order/package and I contacted fanatics and the customer service representative named Cedric did not believe me, basically thinking that I’m lying. He was no help at all and he didn’t want to help. I learned my lesson the hard way, and it costed me a good amount of money. Don’t ever order from Fanatics I warn you guys, they use third party for delivery and if you don’t receive your order, they wouldn’t help you at all!
Update:Stacy from Fan Relations reached out to me and she was able to resolve my issue. She was very helpful, efficient, and knowledgeable. Now this is exceptional customer service! Kudos to Stacy and to Fanatics for a positive resolution. I will consider ordering from them again in the near future but hopefully they won’t use third party delivery drivers anymore because these drivers are inept, incompetent, and unreliable.
Reply from Fanatics2026-06-09
Hi Maria, I appreciate you taking the time to provide your feedback. I am sorry to hear that the order was not received and for the issues you faced when contacting us for assistance. I have located your order and will be calling you directly to assist you. I look forward to speaking with you. Sincerely, Stacy
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