No communication awful service
No communication awful service. Once you click on the purchase it's final. If you realize there is a problem like the wrong delivery address, you can't change it. Wtf
About Fanatics
Data updated- Website
- www.fanatics.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 66% (110/166)
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About this business
Fanatics isn't just our name. It's who we are—loyal, passionate fans, dedicated to our favorite teams and to the sports we love. That's why we're honored to be able to offer fans the world's largest collection of official sports apparel from all the leagues, teams and players you love. We feature a wide selection of gear from every league, including NFL, MLB, NBA, NHL, and NCAA merchandise, which allows us to serve fans of football, baseball, hockey, basketball, lacrosse, soccer, golf, and everything else that gets your heart pumping. At Fanatics, we're more than just a sport store, we're fans who have been there through the biggest upsets and the most epic moments, and we cherish the opportunity to help create unforgettable memories. From the college football championship and Super Bowl all the way through the spring and summer time, celebrate your pride and passion with the latest sports merchandise that'll have you wearing your heart on your sleeve. Get your yard ready for Spring with lawn and garden merchandise for sports teams in every league. Celebrate Summer by the water, with official swimwear and beach merchandise for all your favorite sports teams. When Fall returns, fend off the falling temperatures with a team Fire Pit, and stay warm by the fire during all your tailgating festivities. Show your team pride indoors during the Winter months with a variety of home and office décor for teams in the NFL, MLB, NBA, NHL, MLS, College sports leagues, and other major leagues. Be ready when you head out to your favorite outdoor activity with a backpack cooler for your team. Find the best team-inspired gifts at Fanatics.com for every occasion. Funko POP! dolls are lighting up the toy industry for sports fans, and Fanatics is your source for Sports Funko Pop Dolls for all of the most notable athletes in sports!
Written by the business, not verified by us.Is Fanatics legit?
Fanatics (www.fanatics.com) has a 1.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-11.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers often appreciate the good deals, fast shipping options, and wide variety of merchandise available on the website. Many buyers find that certain items make great gifts, fitting well and meeting their initial expectations. Some reviewers were not happy with customer service and significant delivery delays. People frequently reported receiving poorly made items, incorrect sizing, or packages that arrived far too late for events. Consumers also experienced frustrating issues with unhelpful support responses, unacknowledged complaints, and complicated return processes. Buyers noted that resolving these problems was difficult due to poor communication from support agents.
Auto-generated from all reviews of this business. For reference only.What people say
Misleading promo and poor unreliable support
Fanatics Sportsbook sent me a $100 FanCash Drive promo email that did not clearly state any new-user restriction. Before participating, I contacted support and agent “Nic” confirmed I was eligible and instructed me to complete the three requirements for manual credit. I also told him I could not opt in, and he said he would note that I completed everything. Relying on that confirmation, I completed all requirements within 14 days: • Deposited $50. • Bet $10 five times. • Placed a $25 SGP. After that, I was denied by agents Kermit (email) and Elizabeth (chat). Neither cited any applicable terms, provided a written denial when I requested one, nor acknowledged the prior agent’s confirmation. During the chat, Elizabeth eventually acknowledged that the first agent had made a mistake, but then abruptly closed the conversation without resolving anything. I was unable to attach screenshots here, but I do have records of the promo email, support chat, email denial, and filed complaints. I filed BBB complaint ID 24867161 and am filing a West Virginia regulator complaint next. This feels like a pattern of agent misinformation, broken promises, and poor customer service. I genuinely like the brand, but this experience was unacceptable, and I would not trust their promotional offers or what their support tells you. Updated may 22 1158 am est in response to Courtney comment Thanks, I’ve already filed complaints, opened several tickets, and followed up multiple times, but I’m still waiting on a real resolution. This hasn’t been fixed, so I need the next step or the right Update May 29, 2026 — Fanatics did the right thing which I appreciate they went ahead and honored my promo, and I appreciate that they honored it too after all the obstacles I went through. Other than that situation, I’ve never had a problem with Fanatics. They’re solid all around, and there are plenty of ways to take advantage of the promos that they have to offer. That’s why I changed my rating from one star to four.
Reply from Fanatics2026-05-22
Hello Eazy, Thank you for reaching out to us. I completely understand why that would be frustrating, and I appreciate you sharing the details. For assistance with your betting and gaming account, please reach out to the appropriate team directly at [email protected]. Thanks for your understanding. Sincerely, Courtney
3 - 7 Business Day shipping is a lie!
Trash! Ordered a single hat on May 19 and I live in Jacksonville where the warehouse is located. Didn't even package it for shipment for three days and then says it will get here June 2! They advertise 3 - 7 business days, but that's 10 business days and 2 weeks to get one item. I ordered a hat the same day from New Era and it was delivered May 22 -- three days later. Never again, Fanatics!
Reply from Fanatics2026-05-22
Hello KJ, Thank you for the opportunity to assist — let’s work through this together. I hope you're doing well. I've looked into your concern, and I'm sorry to hear you are not happy with your order's expected delivery date. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Fanatics completely promised everything…
Fanatics completely promised everything and delivered nothing. We ordered a t shirt which had 14 in stock. Added expedited shipping , which promised delivery on May 22nd. Now they say delivery will be June 1st over 1 full week late. Since the game we are attending will be long passed, we will immediately return it. Had we known we could have bought elsewhere. What a joke Fanatics !
Use to be a good company
Use to be a good company. They now have shady tactics. Ordered a jersey, nothing on the page said it was out of stock. Take my money then when I noticed I never got a shipping date I looked and it’s over a month out. Go to cancel and says I’m past the deadline to cancel. Just lost a long time customer.
ANNOYING
This is hands down, the most annoying company I have ever ordered from. I checked out as a guest, did not set up an account, unchecked the box to subscribe, and yet I get MULTIPLE EMAILS A DAY for marketing. The "unscubscribe" link they refer you to at the bottom of the email only opens up the home page of the website. I had to get an email from the chatbox to try to contact (privacy AT fanatics DOT com) which automatically sent me an email with a new link to unsubscribe. When I clicked that and entered my email, it told me there was an error and to try again later. This company makes it impossible to get rid of their bullshit marketing. I wouldn't recommend anyone ever buy from this store unless you enjoy constant emails.
Not so great you all want to charge…
Not so great you all want to charge $9.99 for a return of a $35 shirt that is too expensive and that's unacceptable not sure I'm going to order from Fanatics again in case I have a return I'm not paying $10 to return a $35 shirt you guys are ridiculous and by reading other reviews it was a mistake ordering from fanatics as it looks like fanatics just has poor customer service
Stole my money
Stole my money, ordered a present for my parents 50 wedding anniversary 3 weeks before the event. The day it was supposed to deliver I received an email apologizing for the inconvenience but my order has not processed. It said “it will ship in 5 days” when I placed the order. Customer service is a joke had to ask an Ai bot 4 times to speak to a human before it would transfer. What a waste of time. They apologized for the inconvenience again and ask what they could do to help. I said to fulfill my order I place and deliver in four days so I could have for the party. The best he could do is a week after the party, a month after I placed the order. Wow what customer service.
Great sales and refund experience, I’m a FAN
Incredible service via two channels, direct and via eBay. When I needed to return an F1 polo shirt, the website return process was so clear and easy to do, plus the drop off locker was so well placed next to my work, refund took a few days. Via eBay I returned a cap and when the refund took a while (over 14 days) I messaged via eBay and they replied “at the weekend” saying they’ll look at it. Within a day I received a reply asking for more information and within minutes they actioned the refund and the postage! Castore are you reading this? THIS is how you do customer service, how companies like Castore can get it wrong where smaller operators like Fanatics get it very right. If buying fan merch go with these guys, if buying Castore merch definitely go with Fanatics, great service and response!
The absolute worst possible people too…
The absolute worst possible people too use if you dont have big ticket items lies , mistakes stress and 1/10th of the value of things being sold was made. I truly would give them 0 stars if I could. The worst in the buisness.
Reply from Fanatics2026-05-21
Hello Shane, I am very sorry for any issues you went through and would love to reach out and better assist, but we need some further info to be able to locate this purchase from us. Please feel free to provide us the requested info tied to this review, and we will gladly reach out to you and further assist you with any concerns you may have! Warm regards, Shane
FALSE ADVERTISING OF FREE SHIPPING on $29+
The app says in MULTIPLE spots that I should receive free shipping on my orders of $29 or more (no exclusions or disclaimers listed). AND I have the screenshots from the app to prove it! I went to place an order for a hat that was $29.99 after a sale promotion / before taxes and it was not showing free shipping as an option. I reached out to their customer chat support for help, and received no help. I had to explain myself multiple times because the rep was clearly not speaking English and didn't seem to understand my issues. They eventually stopped replying. I tried the chat again, this person had a better understanding, but also stopped replying. The sale was about to end so I went ahead and placed the order and figured I would sent an email after. Well it appears the horrible chat option is my only option to get help on this. So I get on the chat and all they tell me is "well you can't apply a free shipping code with a sale code" - THERE IS NO FREE SHIPPING CODE! It's supposed to be an automated discount with my Fanatic One tier! So then they tell me "Well it has been disabled and free shipping is no longer an option for $29+ even if our website/app states it" THIS IS FALSE ADVERTISING! I will be buying my sports gear elsewhere now. DONE with Fanatics and filing a report with Better Business Bureau. HORRIBLE customer service!
Reply from Fanatics2026-05-19
Hello, Kaitlyn. We apologize for this experience with our discounts, and we appreciate your feedback. We have emailed you directly to assist you further with this matter. We hope that we can make things right, and we look forward to hearing from you soon. Sincerely, Morgan
This Is the absolute worst casino
This Is the absolute worst casino. They do nothing but steal your money. I have given so much money and im done. Stay away if u don't want to be ropped.
Reply from Fanatics2026-05-17
Hello Nikki, Thank you for reaching out to us! For assistance with your betting and gaming account, please reach out to the appropriate team directly at [email protected]. Thanks for your understanding. Please feel free to reply directly to this email if you need assistance with any other issue. Sincerely, Courtney
If I could I would give no stars
If I could I would give no stars. Absolutely disgraceful customer services. My husband received a gift card for his 60th birthday. Placed an order early March but the top was too large. Had to pay to return it and was issued a gift card through email that didnt work. Have called and emailed several times with no-one resolving the matter and find ourselves out of pocket. Avoid at all costs!
Reply from Fanatics2026-05-21
Hello Allison , Thank you for reaching out and taking time out of your busy day to provide us with feedback. I do apologize for any inconvenience this may have caused you. This is not the experience we want for our Fans; I am happy to help. We reached out for more information to resolve this for you, as we were unable to locate the order. We hope to hear from you soon. Sincerely, Sam
CHARGED ME $51.00 FOR AN ORDER
CHARGED ME $51.00 FOR AN ORDER. SHIPPED IT VIA LASERSHIP? PACKAGE WAS NOT DELIVERED. FANATICS SAID TO GET HOLD OF THE CARRIER. I COULDN'T FIND A PHONE NUMBER OR E-MAIL FOR THE CARRIER. PACKAGE WAS SHIPPED ON 3/31/26. IT'S NOW 4/15/26. PACKAGE HAS STILL NOT BEEN DELIVERED, HAS NOT BEEN RETURNED, AND I CAN'T GET HOLD OF ANYONE WHO GIVES A SHIT!
Reply from Fanatics2026-05-16
Hello Art, Thank you for bringing this to our attention. I am truly sorry for the frustration related to your experience. I have also reached out in a separate thread regarding your order with the next steps toward making this right. We appreciate your patience and the opportunity to help. Best regards, Madison
They dont give you what you paid for.
They dont give you what you paid for. express shipping and the package sits waiting fir pick up. no cust serv. i can just shop elsewhere,
Reply from Fanatics2026-05-15
Hello Robert, I am very sorry for any issues regarding this purchase, and can confirm an email has been sent to further assist with the next steps regarding this matter. We look forward to your reply. Best regards, Shane
The site promised shipping in 3-7…
The site promised shipping in 3-7 business days. After I placed the order, the shipping date was 18 days later! I need the shirt for a high school signing ceremony for my son and when I tried to deal with them, they were very dismissive. Even though they have yet to process the order, I was told it was "too late to cancel." Now they want me to pay to have it returned as well as the hassle of returning the shirt AND I still need a shirt for the ceremony. TERRIBLE CUSTOMER SERVICE
Reply from Fanatics2026-05-17
Hi Lucas, I hope you’re doing well! We’ve reached out to gather more information about your situation but haven’t heard back from you yet. When you have a moment, please provide us with the details so we can assist you further. Looking forward to your response! -Sharon
You are NOT allowed to cancel orders!
At approximately 1:00 p.m. on May 14, I placed an order for a gift for my wife. Within two hours, I was notified that the item would not ship until May 19 — a full five days after the purchase date — and would not arrive until May 26 at the earliest. Because this delay would cause me to miss the intended date to present the gift, I immediately attempted to cancel the order both online and by phone within that same two-hour window. However, I was informed by Fanatics that it was already too late to cancel the order. When I questioned why cancellation was impossible given that the item would not ship for another five days, I was told that this was simply company policy and that I would need to wait until the item was delivered before initiating a return. My concern is that this type of policy gives companies like Fanatics excessive leverage over consumers. It creates the potential for additional costs such as restocking fees and return shipping charges, while also tying up consumers’ funds and limiting their ability to pursue alternative solutions in a timely manner. If the item had already shipped, I could better understand their position. However, refusing to cancel an order that will not even leave the warehouse for another five days is unreasonable. The claim that there is nothing they can do to address the situation is, frankly, preposterous. Update 18 May: Today, 18 May I opened an email from Fanatics. In the email I was advised that my item shipped on the 15th. Fanatics coming thru right! WRONG! I pulled up the UPS tracking number and the status on it was "Label printed" Someone explain to me how this update changed anything! The item is still not enroute. They are holding my $200.24 hostage and I can't cancel the order; not because they shipped the item, but because they have already printed the shipping label. Update: 5/19/2026 Hello. If anyone is reading this; Fanatics has really bent over backwards with my situation. They have sent me the Jersey and issued a full refund. I apologize to them they really went above and beyond. I still think the CS rep (call center) I spoke to was really rude, but their corporate customer service team has really knocked it out of the park. (appropriate sports reference) Big thanks to them! Ed G
Reply from Fanatics2026-05-18
Hello Ed, I am very sorry for any issues regarding this purchase and would love to further assist you but need more info to locate this order and contact you by email. Please provide us the requested info tied to this review, and we will gladly further assist you. Thank you, Shane
Refused refund after sending 2 damaged hoodies
Sent a damaged custom hoodie, which they replaced with a damage custom hoodie - both with ink bleeding all over the place or not filled in - then refused a return because of "strict" policies. Absolutely disgusting.
Reply from Fanatics2026-05-17
Hello Jase, Thank you for reaching out and taking time out of your busy day to provide us with feedback. I do apologize for any inconvenience this may have caused you. This is not the experience we want for our Fans; I am happy to help. We reached out for more information to resolve this for you, as we were unable to locate the order. We hope to hear from you soon. Sincerely, Sam
Bought a Lamar Jackson purple jersey in…
Bought a Lamar Jackson purple jersey in January didn't wear in until May afterward, it starts cracking off.They won't exchange it or nothing because it's past 90 days after selling me a damaged goods so whenever you buy from this site make sure u inspect your products properly even if you're not ready to use it inspect it please don't end up like me with damage goods.
Reply from Fanatics2026-05-14
Hello Nasshema, Thank you for the opportunity to assist — let’s work through this together. I hope you're doing well. I've looked into your concern, and I'm sorry to hear your jersey was defective when you opened it recently. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
I received what I ordered but the…
I received what I ordered but the pictures of the item are what hooked me. The Notre Dame men’s polo shirt in the picture is a gorgeous dark blue but when I received the item it was as the description says - navy; and it’s definitely navy - a dark blue which is close to black. Really wanted that gorgeous blue. This happens frequently on other websites.
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