Fanatics isn't just our name. It's who we are—loyal, passionate fans, dedicated to our favorite teams and to the sports we love. That's why we're honored to be able to offer fans the world's largest collection of official sports apparel from all the leagues, teams and players you love. We feature a wide selection of gear from every league, including NFL, MLB, NBA, NHL, and NCAA merchandise, which allows us to serve fans of football, baseball, hockey, basketball, lacrosse, soccer, golf, and everything else that gets your heart pumping. At Fanatics, we're more than just a sport store, we're fans who have been there through the biggest upsets and the most epic moments, and we cherish the opportunity to help create unforgettable memories. From the college football championship and Super Bowl all the way through the spring and summer time, celebrate your pride and passion with the latest sports merchandise that'll have you wearing your heart on your sleeve. Get your yard ready for Spring with lawn and garden merchandise for sports teams in every league. Celebrate Summer by the water, with official swimwear and beach merchandise for all your favorite sports teams. When Fall returns, fend off the falling temperatures with a team Fire Pit, and stay warm by the fire during all your tailgating festivities. Show your team pride indoors during the Winter months with a variety of home and office décor for teams in the NFL, MLB, NBA, NHL, MLS, College sports leagues, and other major leagues. Be ready when you head out to your favorite outdoor activity with a backpack cooler for your team. Find the best team-inspired gifts at Fanatics.com for every occasion. Funko POP! dolls are lighting up the toy industry for sports fans, and Fanatics is your source for Sports Funko Pop Dolls for all of the most notable athletes in sports!
Written by the business, not verified by us.
Is Fanatics legit?
Fanatics (www.fanatics.com) has a 1.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often appreciate the good deals, fast shipping options, and wide variety of merchandise available on the website. Many buyers find that certain items make great gifts, fitting well and meeting their initial expectations.
Some reviewers were not happy with customer service and significant delivery delays. People frequently reported receiving poorly made items, incorrect sizing, or packages that arrived far too late for events. Consumers also experienced frustrating issues with unhelpful support responses, unacknowledged complaints, and complicated return processes. Buyers noted that resolving these problems was difficult due to poor communication from support agents.
Auto-generated from all reviews of this business. For reference only.
I have purchase 10 tee shirts in the last 3 months and today I received 2 shirts that only measuring the front half it was 21 inches wide meaning it was a either my wife and i were going to wear it together or go find an offensive lineman to gift them to. They were non returnable. To me, this a highly unethical way to reduce inventory. Beware when you order a Large shirt, you may get a tent for your kids. Just got blown off with phone support. They move product by mislabeling and making the sale final.
Reply from Fanatics2026-05-11
Hello Rick, I am very sorry for the issues you went through with this purchase and would love to assist but need further info to locate this purchase. Please provide us the requested info associated with this review, and we will gladly reach out to you and better assist. Thanks, Shane
If I could give zero stars I would. Ordered a U of I final four shirt over 7 weeks ago. Got repeated emails on 'production issues'. Liars. Now received a 'we are out of stock and your order is cancelled' message. Customer service was of no help. Zero. Yet, when you google the shirt, Fanatics are still advertising it. Never, never buy from this site. Total fraud.
Reply from Fanatics2026-05-11
Hi, Carol. We appreciate your feedback, and we are sorry for your experience. We have reached out to you via email. We hope to hear from you soon. Sincerely, Morgan
I like the app I have won a few dollars. I like the variety of games that can be played. However, the app offers a venue where I can pick up my cash which was ideal cause I don't have a bank account right now. They would not send the money back to my cash app card that I deposited the money from to begin playing in the first place which makes no sense to me. Anyhow,v the Hyattsville MD location was the closet venue for me. After I picked up money from that location, a couple days later I won some money and they didn't have that location as an option and I had to withdraw the funds to a location in New Jersey which is a much farther location. I just believe that they do this so I will get frustrated and continue to play and lose the money I've won.
Reply from Fanatics2026-05-07
Hello Cicely, I am very sorry for any issues regarding this matter, as this is not the experience we want for our fans. For this, please contact [email protected] for further assistance to be received. Warm regards, Shane
The biggest complaint I have with Fanatics is the window for cancelling between after placing an order and before the order is shipped is 30 minutes; way too short! I tried to have my order cancelled with help from their customer service and they said there's nothing they can do until my order gets shipped. Fanatics cancellation policy window needs to be better!!
Reply from Fanatics2026-05-21
Hello Taylor, Thank you for reaching out and taking the time out of your busy day to provide us with feedback. I do apologize for any inconvenience this may have caused you. This is not the experience we want for our Fans; I am happy to help. We reached out for more information to resolve this for you, as we were unable to locate the order. We hope to hear from you soon. Sincerely, Sam
I had left a negative review but erased it. I ordered a second time and it was processed fast and shipped super fast.
Reply from Fanatics2026-05-10
Hello Chris, I am very sorry for any issues you've gone through and would love to assist you, but you need further info to locate this purchase. Please provide us the requested info tied to this review, and I will gladly further assist you! Warm regards, Shane
Charged shipping after entering free shipping code.
Ordered an item and it was noted as free shipping with code. Was going to checkout (code entered)and Fanatics asked me to re enter my address. I did this immediately was sent to pay button and clicked it and was then charged shipping. Can’t get them to answer, will not bring them my business again.
I received no attempt at contact. The order number is 365-4701-9455.
05/26/26-Still nothing from them, all lip service. Horrible customer service they will never get my business.
Reply from Fanatics2026-05-10
Hello Brian, Thank you for your updated review. I apologize that this issue has not been tackled. We reached out through Trustpilot for more information on May 10, 2026, since there was no order number in your original post. I have reviewed your order number in your update and emailed you at the email address that was on the order. We sincerely apologize for any inconvenience and look forward to your response. Sincerely, Courtney
The return policy is terrible and dishonest. If you return items and want a full refund, they require shipping be paid, but if you take it as an E-gift card, they give credit for the full amount and no cost return shipping. So, I took the E-gift card option. What they do not tell you if the gift card is only good for 365 days and after that it's voided. According to the rep they can't even look up the order after 366 days. So they get their items back and now have the full amount of what I paid for the items. How is this even legal? No wonder they have a terrible reputation.
Reply from Fanatics2026-05-06
Hi Keith,
I am very sorry you had some issues regarding your gift card. This is not the experience we want for our customers! I have contacted you via email to resolve these matters. I look forward to hearing back from you! -Sharon
Hello Akbar,
Thank you for the prompt response!
Please note that each XL shirt was made by different companies, so that could be the reason for one fitting differently than the other, as they were not made by the same company or manufacturer and each company has there own sizing chat and dimensions. If the items are no longer wanted, you are more than welcome to return them for a refund by accessing the returns portal on our website. I see that the size isn't shown on the tags but should be located on the back of the shirt where the NFL logos are
My response:
I didn't say the items were no longer wanted I dispute they're size they're supposed to be. The whole point I've made from the start is that there's nothing on the garment denoting their actual sizes as there should be, not on the care label, nothing around the neck NFL logo area, obviously nothing on the tags, which is why I'm questioning the sizes. It's disingenuous to say if you want a refund return the items (at my expense) when it's yourselves who sell items that customers cannot confirm the sizes off. This is your responsibility, stop trying to wiggle out of it, admit you need to do better and do right by me. Akbar Ejaz
The fact that I've supplied all the proof, pictures of the shirts, tags, nothing shows the size of the shirts and the response is return them (at my expense) in principal offends me, when you've supplied shirts that don't denote their sizes, so I'm very unhappy with your products and your level of customer service.
My personal opinion is avoid this company and their terrible customer service.
Update:
After exchanging multiple emails with photos to prove what I was saying, they finally relented once I said I'd posted a review on TrustPilot, and refunded me for the 2 T shirts
Reply from Fanatics2026-05-07
Hello Akbar. We are sorry this happened. To better assist you, we have requested additional information. Please respond to that request at your earliest convenience. We hope to hear from you soon. Sincerely, Morgan
Ordered 2 packs of Topps Now WBC cards. 2 months later, I received 1 pack, and 1 unsealed package with nothing in it but a receipt. USPS stamped it with red ink saying "Received Unsealed" AI customer service told me I had to wait to more days until they could do anything incase the cards arrive. Fantastics is Garbage all around. MLB needs to ditch them
Reply from Fanatics2026-05-07
Hello Steven. We are sorry this happened. To better assist you, we have requested additional information. Please respond to that request at your earliest convenience. We hope to hear from you soon. Sincerely, Morgan
ordered one hat then found another one two minutes later wanted to add it to the order that I completed to save shipping cost. They refuse to do that. That is absolutely poor customer service and bad business. Not a good second experience and it made me review the first experience and want to send everything else back.
Reply from Fanatics2026-05-06
Hi Matt,
I hope you’re doing well! We’ve reached out to gather more information about your situation but haven’t heard back from you yet. When you have a moment, please provide us with the details so we can assist you further.
Looking forward to your response!
Unless you live in the US, forget about getting nascar merch
As a nascar fan, this is pretty much the only place to get nascar apparel….only problem is most of the apparel they have they can’t ship to the uk…..tried to order to a parcel forwarding service and they cancelled the order. On their fanatics UK site they have ZERO nascar merch, none. Going to email nascar directly to complain as fanatics clearly don’t give a damn
Reply from Fanatics2026-05-03
Hello Andy, I am very sorry for any issues you've gone through and would love to assist but need further info to locate this purchase. Please provide us the requested info tied to this review, and I will gladly assist you and make things right! Thanks, Shane
Hello Booby, I am sorry for any inconvenience you have experienced. We contacted you for further information since we are unable to locate your order, but we have not heard back. If you still need assistance, please let us know and provide further details so that we can locate the order. Sincerely, Stacy
Absolutely the worst casino app in Michigan!!! Spend thousands here and can't even get a reply from customer support. They've been holding my funds in the withdraw process , not releasing them by not completing the transaction. Leaving me with one option, to go back here and play so they can take it all back
Reply from Fanatics2026-04-29
Hello Ulrywalter,
Thank you for taking the time to share your feedback with us—we truly appreciate it.
This team primarily supports online retail orders. For the best assistance with your concern, we kindly recommend reaching out to our dedicated team at [email protected]
, where they’ll be happy to assist you further.
Please don’t hesitate to reach back out if there’s anything else we can help with.
Sincerely,
Crystal
I ordered a baseball cap from them but item shape was not matching image they have on their website! Don’t recommend it!
Reply from Fanatics2026-05-02
Hello Valen, Thank you for reaching out and taking time out of your day to provide us with feedback. I do apologize for any inconvenience this may have caused you. We reached out for more information through Trustpilot since we were unable to locate the order. We hope to hear from you soon! Sincerely, Courtney
I wrote another review and it was responded to just for the sole purpose of saving face because they did absolutely not a fing thing to help me i have sent 28 emails and at this point Im going to do everything I can to get this p.o.s. Book out of my state it’s at my local casino and guess what my dad is the mayor of that city so goodbye fantastic because he wants you guys gone too i have explained everything to him and showed him the proof he is probably more mad than I am …. I wanted my account back open since you guys played with me Im going to take it further. It’s crazy after this post they finally did something!
Reply from Fanatics2026-04-30
Hello Austin, Thanks for reaching out - I’m happy to help with this. I hope you're doing well. I've looked into your concern, and I'm sorry to hear that you need assistance with your Fanatics Betting and Gaming account. As I am reading your message, I understand how important this is for you. I’ll take this from here and make sure we get it resolved. Unfortunately, you have contacted the customer service team that handles online order issues, and we are unable to help with any issues related to your Fanatics Betting and Gaming account. Please reach out to [email protected] for more help with your Fanatics Betting and Gaming account. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Purchased some polos on the website.
They were all too big even if I followed carefully the size helper while chosing, which lead me to order an XL.
I called the customer service and they told me no problem, go on the website and perform the request on the Returns Portal, you will be refunded for either the shipping costs as for the items value since you will return the items within 14 days from receipt.
I pay the shipment for the product return, the item are received and they only refund the product value.
I do contact them over email and they told that I shall have advise them over email to this email address customerservices-fanaticsretailgroup.com and in that case they would have refunded also the shipping costs. I tried for test purpose to send email and it doesn't even allow to receive email.
So, following the procedure on their site is wrong, I shall have done something not mentioned anywhere and not mentioned not even by them over the phone.
I required them to consider that I made it wrong in consequence of their lack of information and hence refund also the shipping cost. They simply told me that I was wrong.
So I can only suggest not to purchase on their website, absolute unsuggested!
Andrew
After this review I have been contacted and the problem was solved, by the way it have been really frustrating having to move heaven and earth to get to the result (dozens of email), really stressing but finally worked! Thanks
Reply from Fanatics2026-04-30
Hello Andrew, I am very sorry for any issues regarding this purchase from us, and an email has been sent to further assist you regarding this matter. We look forward to connecting with you! Warm regards, Shane
Buyers beware! They sell jerseys with names GLUED on them then refuse to refund you when the letters start falling off. Huge quality issue and they promised to refund initially then they never did. This was a CUSTOM jersey too- so it was pricey!
Reply from Fanatics2026-04-27
Hello, Ashley. Thank you for providing the details needed to assist, and we are truly sorry for this experience. We have emailed you to help with this situation further and hope to hear from you soon. Sincerly, Morgan
Do NOT purchase anything from Fanatics! I ordered a baseball cap but when it arrived it was way too big. I tried to exchange it but because it was $5 off, they refused to exchange it or to refund my money. Do yourselves a favor, spend your money with companies that appreciate their customers!
Reply from Fanatics2026-04-23
Hello Charlie, Thank you for the opportunity to assist — let’s work through this together. I hope you're doing well. I've looked into your concern, and I'm sorry to hear that you're not happy with our return/exchange policy. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Made a large order after michigan won the basketball national title. It arrived on time. However, the most important part, the shirt itself was made so carelessly. A 5y/o could have dont a better job lining up the print. I asked for an exchange (bc their website says they offer exchanges) they wont. They will either give me the full amount back on an ecard ( so I can start the process all over again) or my money back minus $10 for their ineptitude. So do i risk reordering and wait for shipping again. Or do I just live with the crap they made? Great place to leave your customers...
I ordered a teal Marlins jersey on the day they were released. My size was available, it was not sold out. I also ordered a Florida Marlins low profile cap to match the jersey. I was aware that the jersey would ship at a later date. Fast forward several weeks, I receive an email stating my jersey was delayed, which is not a big deal. I then check the order a few nights later and it says it had been cancelled. If I had not checked again I would still be under the impression that my order was on track to arrive. I call customer service and they explain that the jersey was oversold and there is no method for tracking stock in real time. Customer service reps Valerie and Carlos proceeded to tell me I was not fast enough and another customer “beat” me to it. They only offered me a 30% coupon for my trouble. Also, their system conveniently goes down while they are on the phone with me. I demanded to speak with a supervisor while speaking with Valerie. After many attempts, I finally spoke to Eric who told me he could not answer why my order was taken when obviously there wasn’t any stock available. Eric was great and answered my questions and offered me a 50% coupon. I have read many reviews that overselling has happened multiple times. I have literally spent thousands of dollars with Fanatics and I am leery to spend another cent with them. Bottom line… no separate email telling me that my order had been canceled and not removing the jersey sizes that sold out. My situation is misleading at best and bad business. Come on Rubin, you can do better.
Reply from Fanatics2026-04-19
Hi Buck,
I am very sorry you had some issues regarding your recent order. This is not the experience we want for our customers! I have contacted you via email to resolve these matters. I look forward to hearing back from you! -Sharon
Fanatics UK
Paris Saint-Germain
JD Sports
Official Manchester City Online Store
ABOUT YOU
Shop Simon
Fanatics France
Harrods