Fanatics isn't just our name. It's who we are—loyal, passionate fans, dedicated to our favorite teams and to the sports we love. That's why we're honored to be able to offer fans the world's largest collection of official sports apparel from all the leagues, teams and players you love. We feature a wide selection of gear from every league, including NFL, MLB, NBA, NHL, and NCAA merchandise, which allows us to serve fans of football, baseball, hockey, basketball, lacrosse, soccer, golf, and everything else that gets your heart pumping. At Fanatics, we're more than just a sport store, we're fans who have been there through the biggest upsets and the most epic moments, and we cherish the opportunity to help create unforgettable memories. From the college football championship and Super Bowl all the way through the spring and summer time, celebrate your pride and passion with the latest sports merchandise that'll have you wearing your heart on your sleeve. Get your yard ready for Spring with lawn and garden merchandise for sports teams in every league. Celebrate Summer by the water, with official swimwear and beach merchandise for all your favorite sports teams. When Fall returns, fend off the falling temperatures with a team Fire Pit, and stay warm by the fire during all your tailgating festivities. Show your team pride indoors during the Winter months with a variety of home and office décor for teams in the NFL, MLB, NBA, NHL, MLS, College sports leagues, and other major leagues. Be ready when you head out to your favorite outdoor activity with a backpack cooler for your team. Find the best team-inspired gifts at Fanatics.com for every occasion. Funko POP! dolls are lighting up the toy industry for sports fans, and Fanatics is your source for Sports Funko Pop Dolls for all of the most notable athletes in sports!
Written by the business, not verified by us.
Is Fanatics legit?
Fanatics (www.fanatics.com) has a 1.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often appreciate the good deals, fast shipping options, and wide variety of merchandise available on the website. Many buyers find that certain items make great gifts, fitting well and meeting their initial expectations.
Some reviewers were not happy with customer service and significant delivery delays. People frequently reported receiving poorly made items, incorrect sizing, or packages that arrived far too late for events. Consumers also experienced frustrating issues with unhelpful support responses, unacknowledged complaints, and complicated return processes. Buyers noted that resolving these problems was difficult due to poor communication from support agents.
Auto-generated from all reviews of this business. For reference only.
DO NOT ORDER FROM HERE IF YOU ACTUALLY WANT TO RECEIVE IT.
Why can't I leave 0 stars?
I ordered a Michigan National Championship shirt with a gift card I chose for this purpose. The site said 3-7 business days from 4/7/26.
AFTER I place the order, it says, "This is a 'preorder,' so it will be 3-7 days from 4/16/26."
It is now 4/19/26, and they are telling me they are out of stock, which is odd considering I was forced to "preorder."
They are offering me 30% off on a future order and saying they will give me a refund if it is not shipped in 2 days.
So, I am now out the 2 weeks that I waited, and am stuck with no t-shirt and a refunded gift card that I don't even want any more.
DO NOT ORDER ANYTHING FROM HERE IF YOU ACTUALLY WANT TO RECEIVE IT.
Reply from Fanatics2026-04-19
Hello, Cyndi. Thank you for your feedback, and we are sorry for this experience with your order. We have reached out via email to offer help and hope to hear from you soon. Sincerely, Morgan
Return policy is deceptive. Shirt was so badly-fitted there was no chance of returning for a better fit. Despite their very visible/touted '365-day' return policy, they charge you $9.99 to return it.
I ordered the new 2026 Padres City Connect and need to return them.
I ordered the new 2026 Padres City Connect baseball caps in both 39Thirty Flex Fit style and the Low Profile 59Fifty fitted baseball caps made by New Era and the sizing was completely wrong. I have several versions of these same hats from the same manufacturer that fit perfect, but these were way too large. I called the customer service number (855) 438-0679 and got a chatbot that was completely useless. I was finally able to connect with someone who told me I could not exchange them even after I told them all i wanted was to get the right size, so now I have to return the items for a credit then reorder them, or else be charged a fee for restocking, WTH? So, to not lose money I have to continue to do business with them until I hopefully get hats the finally fit, I'm hoping my first guess at the size works for me, but this is absolutely some of the worst customer service yet, even in this new world of horrible customer service it's really bad. Fingers crossed and prey for me please.
I ordered a Schwarber Phillies jersey for my husband. We were excited when it was delivered. It was his birthday gift. Well since his birthday was out of baseball season, he waited till opening day to wear his New Jersey. Someone point out to us that the jersey that I spent almost $200 bucks on, was defective. The players name is completely misspelled on it. Obviously we didn’t notice it until he actually wore it and which was 6 months after it was delivered. They refused to help me with the matter and only offered me a coupon to use on existing orders when I’ve already spend a lot of money on that jersey. All i wanted was a replacement. I was willing to send the original back. This is an error your company made, and yet I’m stuck with the horrible product. Do not order from this company. They don’t care if they mess up and aren’t willing to make it right. I will be leaving this same review on every platform so people know to stay away and not spend money on your business.
Reply from Fanatics2026-04-18
Hi Sabrina, Thank you for your feedback. I’m really sorry to hear about your experience—that’s certainly not the kind of situation we want for our customers and I did want to let you know that I’ve already reached out to you directly so we can take a closer look and work toward a resolution. I’m currently waiting for your reply, and as soon as I hear back, I’ll do everything I can to help make this right. We truly appreciate you bringing this to our attention and the opportunity to address it. Sincerely, Courtney
… Avoid Fanatics – Zero Reward for Loyal Customers
I have been a customer with Fanatics Sportsbook for a long time, spending money daily, and I can honestly say their "rewards" system is a joke.
• The "FanCash Drop" is a Scam: Every single time there is a drop, it’s a loser. It feels like a bait-and-switch tactic rather than an actual promotion for the community.
• No Bonus Bets: Unlike almost every other major sportsbook on the market, Fanatics refuses to give out bonus bets for games. They don’t value daily players or long-term consistency.
• Poor ROI for Loyalty: If you’re a high-volume bettor looking for a platform that appreciates your business, look elsewhere. You can spend thousands here and get absolutely nothing back in terms of site credit or meaningful bonuses.
They are happy to take your money every day, but when it comes time to provide value back to the player, they disappear. Save your bankroll and go to a book that actually rewards its veterans.
Reply from Fanatics2026-04-17
Hello John, Thank you for reaching out. I do apologize that you are having issues with your Fanatics Betting and Gaming account. This is not the experience we want for our Fans; I am happy to help. Unfortunately, you have contacted the customer service team that handles online order issues, and we are unable to help with any issues related to your Fanatics Betting and Gaming account. Please reach out to [email protected] for more help with your Fanatics Betting and Gaming account. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Ordered a Blue Jays 50th anniversary jersey, it arrived quickly but when we went to wrap this gift we realized it was missing the 50th anniversary patch, so terrible quality control. I tried to see if messaging a live agent would help, I was told by Carla that they cannot guarantee that the jersey will be in stock and when I failed to text a reply in 30 seconds she ended the chat, so terrible customer service. Overall I would never recommend anyone to order from fanatics unless you want to be faced with disappointment!!
Reply from Fanatics2026-04-20
Hi Evan,
I hope you’re doing well! We’ve reached out to gather more information about your situation but haven’t heard back from you yet. When you have a moment, please provide us with the details so we can assist you further.
Looking forward to your response! -Sharon
I am a historic customer of Fanatics.
Not anymore. EVER. BEWARE.
Recently,I purchased five garments for $492. I used Fanatics sizing guide on THEIR website to ensure a correct fit. With great anticipation I opened up one item.
The body was too snug and the sleeves too short. I immediately called Fanatics. I am six foot tall and weigh 155 pounds. Using THEIR sizing guide, i ordered a ‘medium’ adult. When I called Fanatics, they stonewalled me. No. Sorry. Close out item. I persisted. After, a two hour dialogue, my complaint was ‘given to our back office’ for further evaluation. Reply in 24-72 hours. It will be one week, tomorrow.
No reply.
Why on earth would anyone buy online from an outfit that doesn’t standby their own sizing chart? No warning that the item runs small, beware. Nothing. Tough, noogies.
Never again Fanatics.
This not how you run a customer service company.
Reply from Fanatics2026-04-15
Hello Tim,
I appreciate you sharing your experience, and I am so sorry for the issues regarding the display of the sizing chart. The sizing chart is used for various items, and I apologize it fell short of accurate expectations. I located the order using the information provided, and I reached out to further discuss your original request and further actions taken on the order. I look forward to your response at your earliest convenience. Best regards, Madison
This is the second time I have ordered from the website and the item was either missing or damaged.
First time I ordered World Series hats after Blue Jays clinched finals, package arrived empty so some employee stole it.
Second time I have order a set of 2 mugs, Blue Jays anniversary. Package arrived but items were broken and in the bubble wrap, means the items were already damaged upon shipping.
Reply from Fanatics2026-04-16
Hello Roberto, I appreciate you contacting us today. Let’s take a closer look together. I hope you're doing well. I've looked into your concern, and I'm sorry to hear that your order was damaged during transit. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
I was so excited when I found these Dodgers shirts because the designs are actually really cute. But the quality? Terrible!
I bought the calavera design shirt and after ONE wash, the royal blue sleeves had purple streaks all over and the whole shirt looked all warped and weird. Like… how does that even happen after one wash?? Now I’m scared to wash the LA Dodgers boot with flowers one I haven’t even worn yet because I don’t want to ruin it too.
And honestly, these weren’t cheap… so the whole “you get what you pay for” doesn’t even apply here. Definitely feels like money wasted 🗑️
Reply from Fanatics2026-04-17
Hello Marisela, Thank you for reaching out and taking time out of your busy day to provide us with feedback. I do apologize for any inconvenience this may have caused you. This is not the experience we want for our Fans; I am happy to help. We reached out for more information to resolve this for you, as we were unable to locate the order. We hope to hear from you soon. Sincerely, Sam
I purchased a Byron Buxton Minnesota Twins jersey from Fanatics on February 16th. It was a pre order jersey that was supposed to deliver to me in March 27th. So March roll around NO JERSEY. Fanatics BEEN got their money for the jersey. Fed me a bunch of BS saying it would ship now in April instead of March. They told me it would ship April 6th, next day they said April 7th, then I chatted with a live agent and he told me I would get a email 24 to 48 hours regarding my jersey but a week went by and nothing. So I got back with them and they said they would ship it April 11th. April 11th has come and gone and I got frustrated so I talked to another live agent and he said that those types of pre order jersey are first come which I paid for mine very early. I did get my money back but why lie about everything and post about it. It more like FALSE ADVERTISING if u ask me. Bad Business. They don't deserve 1 star. That's very messed up. Don't post your jerseys if u don't have them in stock SMH 🙄
Reply from Fanatics2026-04-18
Hello Cado, Thank you for reaching out and taking time out of your day to provide us with feedback. I do apologize for any inconvenience this may have caused you. We reached out for more information through Trustpilot since we were unable to locate the order with the information provided. We hope to hear from you soon! Sincerely, Courtney
J
John H.United States · 2 reviews · Verified · Experienced 2025-04-14 ·
★★★★★
I love everything about fanatics except…
I love everything about fanatics except their sales and pricing. Some of their items aren’t worth the prices that they ask but the cap that I bought from them I bought on sale and being bald it keeps my head warm and is a better style than a baseball cap for those times that you aren’t wearing casual clothes. And it still shows your team spirit.
Reply from Fanatics2026-04-13
Hello John, I appreciate you contacting us today. Let’s take a closer look together. I hope you're doing well. I've looked into your concern, and I'm sorry to hear that this is happening to you. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Fanatics and trustly will steal money from you and lie about it.
1 star is too much. Fanatics are FRAUDSTERS and their partner Trustly should get out of the US (go back to sweden) instead of stealing from americans. If you win, fanatics suspends your account never giving you access again. They steal thousands from your bank. Then extort you for more money. Probably to recoup their loss. These companies are not on the up and up. Buyer beware when dealing with these scammers. You probably will get screwed.
1/8/26 I signed up with fanatics. Put in $1000. Won $10,000. Put winnings into my bank. Next time i tried to get money to gamble. I was denied. Next thing I know a fanatics in NY took $2500 total off my debit card. To find out that the account was suspended with no access. How can I take money with a suspended account? I informed my bank of numerous charges taken from my bank by fanatics when my account with fanatics was suspended. This was done in a 3 day period that money was taken illegally. My bank investigated and gave me back ($3500) in charge backs. These crooks even went so far as getting $500 from paypal. I also got that back. Trustly lies to you, threatens you if you dont pay back money that they fronted to famatics. I never saw any of it because fanatics stole it. fanatics refuses to talk to you about the situation. I have gone to numerous agencies (BBB, FTC, ETC) I have filed numerous complaints. Even with a police report (that they requested) i was put into collections for money given to fanatics out of my checking account. I never saw the money fanatics has it. I have good credit and won't allow them to ruin it with their threats. So I am paying extortion payments for 12 months. Finding a lawyer is hard for my problem. But if possible I will be suing them both.
I even sent an email to the owner of fanatics. But he ignored it. He must be as corrupt as the people under him
BTW I have numerous emails from fanatics and trustly showing how they both lie
Everyone involved with fanatics/trustly do nothing but hand people lots of BS. Any place that I can leave a bad review, I will! Fanatics commited fraud etc toke money out of my bank without permission. One day everything will come to light. As I have lots of information to prove what you did.
Reply from Fanatics2026-04-12
Hello Robin, Thank you for reaching out. I do apologize that you are having issues with your Fanatics Betting and Gaming account. This is not the experience we want for our Fans; I am happy to help. Unfortunately, you have contacted the customer service team that handles online order issues, and we are unable to help with any issues related to your Fanatics Betting and Gaming account. Please reach out to [email protected] for more help with your Fanatics Betting and Gaming account. If we have not resolved this matter to your satisfaction, please let us know how we can be of further assistance. Sam
I cannot believe a billionaire has yet to swoop in here to capitalize on this company and run how it should be run. Absolute no brainer business decision to clean house and operate as just basic fundamental wholesale, it’s not even difficult - absolutely leaving money on the table left and right . The capital possible behind sports rights alone is a company’s dream and they just let it slip through with poor reviews and under promised delivery - it’s absolutely mind blowing they have been able to work this way and be allowed to from various stakeholders as well as different sports executives not only US but in the world with the simple fact that all sports benefit from people repping their team as a form of free marketing and they want to give money but cannot get merch!
Reply from Fanatics2026-04-14
Hi, Kris, I apologize for any inconvenience that you may have had. Since we can't find your order, we reached out to you for more details, but we haven't heard back. In order for us to find the order, kindly let us know if you still require assistance and provide further information. We may be reached by email at [email protected]. Regards, Stacy
Ordered in December still don’t have product. Disputed on card and will have to follow up again on dispute. They should not be allowed to advertise on Facebook. This is taking so much time. Will now file a BBB complaint as well. Avoid at all costs!
Avoid them.
Ordered an item with a valid coupon giving me 30% off, the item remained in stock on their site for at least 24 hours post-order, yet the next day I received an email saying it was out of stock and I’d be refunded.
It then re-appeared later that day.
They obviously didn’t want a £450 labelled item sold for £270 with the fair and valid coupon.
Crooks.
Reply from Fanatics2026-04-12
Hello AJ, Thank you for reaching out and taking time out of your busy day to provide us with feedback. I do apologize for any inconvenience this may have caused you. This is not the experience we want for our Fans; I am happy to help. We reached out for more information to resolve this for you, as we were unable to locate the order. We hope to hear from you soon. Sincerely, Sam
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