Fanatics isn't just our name. It's who we are—loyal, passionate fans, dedicated to our favorite teams and to the sports we love. That's why we're honored to be able to offer fans the world's largest collection of official sports apparel from all the leagues, teams and players you love. We feature a wide selection of gear from every league, including NFL, MLB, NBA, NHL, and NCAA merchandise, which allows us to serve fans of football, baseball, hockey, basketball, lacrosse, soccer, golf, and everything else that gets your heart pumping. At Fanatics, we're more than just a sport store, we're fans who have been there through the biggest upsets and the most epic moments, and we cherish the opportunity to help create unforgettable memories. From the college football championship and Super Bowl all the way through the spring and summer time, celebrate your pride and passion with the latest sports merchandise that'll have you wearing your heart on your sleeve. Get your yard ready for Spring with lawn and garden merchandise for sports teams in every league. Celebrate Summer by the water, with official swimwear and beach merchandise for all your favorite sports teams. When Fall returns, fend off the falling temperatures with a team Fire Pit, and stay warm by the fire during all your tailgating festivities. Show your team pride indoors during the Winter months with a variety of home and office décor for teams in the NFL, MLB, NBA, NHL, MLS, College sports leagues, and other major leagues. Be ready when you head out to your favorite outdoor activity with a backpack cooler for your team. Find the best team-inspired gifts at Fanatics.com for every occasion. Funko POP! dolls are lighting up the toy industry for sports fans, and Fanatics is your source for Sports Funko Pop Dolls for all of the most notable athletes in sports!
Written by the business, not verified by us.
Is Fanatics legit?
Fanatics (www.fanatics.com) has a 1.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often appreciate the good deals, fast shipping options, and wide variety of merchandise available on the website. Many buyers find that certain items make great gifts, fitting well and meeting their initial expectations.
Some reviewers were not happy with customer service and significant delivery delays. People frequently reported receiving poorly made items, incorrect sizing, or packages that arrived far too late for events. Consumers also experienced frustrating issues with unhelpful support responses, unacknowledged complaints, and complicated return processes. Buyers noted that resolving these problems was difficult due to poor communication from support agents.
Auto-generated from all reviews of this business. For reference only.
I won a lot of 24 small/medium lot cards from Fanatics Collect for a total of about $1100. It took a month for Fanatics to send out the order. Went to my local Fedex office to pick-up the order and the said they returned the order to Fanatics because of expected fraud on their end (I have no idea what that means). I contacted their customer support and was put in contact with Rigo.
It has been a complete joke since. Rigo could not find my order and emailed me multiple times saying he could not find it. Fedex did an investigation and said that Fanatics received the package back. Rigo had no clue about this. Fanatics put my order into my vault (completely against my wishes) and now wants to charge me an additional $132 to remove my cards from the vault and send them to me. Rigo said send the invoice number and he will take care of it. That was a week ago and still no movement. Rigo sent me an email yesterday saying it is company policy that for larger orders, it will take an additional 10-15 days to have it shipped. It is coming up on 50 days and I still have no order. Fanatics charged 22 percent and their customer is abysmal.
I have been buying cards from multiple auction houses and ebay and have never been treated so poorly. Think twice before dealing with this company. My experience has been horrible.
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Reply from Fanatics2026-06-05
Hello Steven, Thank you for taking time to provide feedback. I sincerely apologize for your recent experience. Unfortunately, we are not equipped to assist with Fanatics Collect orders and we ask that you reach out to the appropriate team directly at [email protected] for assistance with your purchase. Thank you for your cooperation and understanding. Sincerely, Courtney
Awful in every way. Fanatics has shit quality and even worse customer service. Avoid buying from fanatics.
Reply from Fanatics2026-06-05
Hello Tyler,
I am so sorry for the disappointing experience, and our team is here to help. We reached out using the details provided to gain a better understanding of the issue at hand. If there is anything else I can assist with, please don’t hesitate to ask. Best regards, Madison
Very poor customer service of the worst kind. Two agents would ask me a question Id start to answer and they would interrupt me after ONLY 2 words spoken. I spent an hour on the phone trying to do an exchange for items that ran very big for extra large. I had to repeat everything I said ay least once. There is no problem with my phone. I called twice and got foreigners on the phone. One was very rude. I had to ask for a supervisor probably 30 times just to be placed on hold again and again. I never got one after holding for a total of probably 45 minutes.They just wanted me to hang up so they dont get in trouble. I will never order from these stupid people ever again. They don't want to help you. They just want to cut you off everytime you talk. I will not be wasting anymore of my time with this joke. Use Americans to do business in America and I bet your customer care gets better. The worst customer care experience I've ever had in my 47 years. That is really saying something. It is that bad at fanatics.
Awful customer service, emailed 3 times no response.
Reply from Fanatics2026-06-06
Hello Sharon,
Thank you for contacting our team, and I am so sorry for the delay in resolution. I reached out using the details provided to ensure we review your experience in more detail. I look forward to your reply at your convenience. Best, Madison
Worst company to order from. You lost a loyal customer over $87.44. Your website showed a promo code for 3 of the 4 items I ordered. Unfortunately, I was in a hurry to place this order and did not notice that your 'coca cola' promo code only reduced one of the items. I contacted Fanatics right away via live chat and they said they could not fix this issue. Hummm, really? So, you got to keep my $87.44 and I guess I get to warn people not to order from fraudulent Fanatics. Seems pretty silly not to refund me what you promised. Edit: I did not receive any correspondence from Sam from Fanatics to resolve this issue.
Reply from Fanatics2026-06-07
Hello JJ, Thank you for reaching out and taking time out of your busy day to provide us with feedback. I do apologize for any inconvenience this may have caused you. This is not the experience we want for our Fans; I am happy to help. We reached out for more information to resolve this for you, as we were unable to locate the order. We hope to hear from you soon. Sincerely, Sam
S
Sue RUnited States · 5 reviews · Experienced 2026-06-03 ·
★★★★★
MLB tshirt
Sizing is all wrong, poor quality and overpriced
After posting the above review, I was contacted by Fanatics and they made good on the purchase by refunding. Much appreciated. So I would say the company is good just not that particular item
Reply from Fanatics2026-06-05
Hi Sue, Thank you for providing the information requested and for your feedback. I apologize that the item received did nto meet your expectations and will be contacting you directly to assist you further. Sincerely, Stacy
I paid full price for a shirt and desired to exchange for a different size and the order stated it was not eligible for a return or exchange. This was absolutely not noted on the original order.
Reply from Fanatics2026-06-06
Hello L. Inlow, Thank you for reaching out and taking time out of your day to provide us with feedback. I do apologize for any inconvenience this may have caused you. We reached out for more information through Trustpilot since we were unable to locate the order. We hope to hear from you soon! Sincerely, Courtney
DO NOT ORDER FROM THIS COMPANY. I ORDERED SOMETHING TO BE PERSONALIZED AND IT HAS YAKEN CLOSE TO TWO AND HALF MONTHS AND STILL HAVEN'T RECEIVED IT. WORST CUSTOMER SERVICE, CAN NEVER SPEAK TO A SUPERVISOR. KEEP GETTING THE RUN AROUND. ABSOLUTE WORST EXPERIENCE.
Cheap quality and terrible customer service, twice burned
I placed two orders with Fanatics. The first one had obvious quality issues (crooked, amateur-looking sewn logos on a "Nike" polo that looked like a cheap knockoff). They refused a refund and only offered store credit. For my second order I stuck to Nike items hoping for better quality. The college football t-shirt that arrived feels like a $10 eBay shirt, not a $35 Nike product, thin material and underwhelming overall. Fanatics is an official licensee, but the quality control is poor and their "no refund" policy leaves customers stuck. Lesson learned the hard way. Will not buy from them again.
I'm a fan of this site. They have so many options for your team that it takes a long time to scroll through and look at them all.
There are usually sales and specials if you sign up for the mailing list and you accrue points for purchase to use towards future purchases.
Shipping is fast and tracking info is great.
00000000000 this site and its brand is GARBAGE!!! 20+ days for a jersey to arrive - crap response - terrible fit and size - DO NOT BUY ANYTHING FROM FANATICS!!!
Reply from Fanatics2026-06-01
Hi, DJ. We are sorry this happened. To better assist you, we have requested additional information. Please respond to that request at your earliest convenience. We hope to hear from you soon. Sincerely, Morgan
Ordered a number of Tour de France items. Eventually the order was cancelled and informed the items are out of stock- a number of weeks before the start of the tour.
They have a monopoly over the sale of merchandise - no alternatives offered and the items I ordered are still showing as available to order on the website. Complete waste of time
Reply from Fanatics2026-06-01
Hello Matthew, I am very sorry for any issues you went through and would love to assist but need further info to locate this purchase. Please provide us the requested info tied to this review, and we will gladly assist and make things right! Warm regards, Shane
I am so pleased with fanatics, completely PERFECT birthday gift for my husband.
We will definitely be back !
very fast,
great quality,
fits so perfect,
very happy Customers
highly recommend!
Totally non co operative company.
Ordered 4 items at 3xl size. The chest measurements on these caried by 10 inches , one was 50 inches and 3 were 60 inches, a 3xl was supposed to be between 52 to 56 inches. Was disappointed and asked them to rectify. They would not! Kept spouting obsolete unreasonable negative options
Horrible customer service and policies
Reply from Fanatics2026-05-28
Hello Ian, I am very sorry for any issues that have occurred with this purchase from us, and an email has been sent to you hoping to further assist you with this and make things right. We look forward to connecting with you. Warm regards, Shane
They lie about their advertisement and promotions. I’ve deposited and played three times and read their terms of agreement. Every time I make a deposit, their promotions never cover even the bonus spin.
Worst company I've dealt with in a long time. I had a $40 coupon included in the shopping cart, and the total had been adjusted accordingly. When I completed the order, the confirmation email showed I was charged the full price. It took FOREVER to get someone to fix that, and they had to charge me again and send another one. Turns out the product was awful and had to send both back - and they charged me $10 each item to do so!!
Horrible experience on the Miami dolphins store. Don’t ever use. Total scam
Reply from Fanatics2026-05-26
Hi Matthias,
I am very sorry you had some issues regarding your recent order. This is not the experience we want for our customers! I have contacted you via email to resolve these matters. I look forward to hearing back from you! -Sharon
I would give zero stars if I could. I purchased a shirt on 5/14/26. It's 5/26 and my shirt has been lost somewhere, I think. Customer Service has been non-existent. When I asked for a refund so I could shop somewhere else more reliable, I was told they would honor my request if my shirt has still "not been received within the assigned shipping timeframe." Basically, it's 5-7 business days so technically I'm still in that window. Just be prepared to wait over two weeks for orders with no effort to make things right on their part. I seriously doubt I'll ever receive my shirt or even a full refund. The website states that there is about a $9.00 return fee to original method of purchase. No fee if you do store credit. If you are doing your research through reviews, I genuinely recommend you shop elsewhere and tell others the same. Fanatics, do better by your customers.
Reply from Fanatics2026-05-29
Hello Jason,
Thank you for contacting our team and sharing your feedback on your experience. Our team is grateful for the chance to review how we can make this right. We reached out with a request to help locate your order. Please reach back out with your order number, and we can take a closer look into this for you. Best, Madison
2 t shirt order!! 2 months "maybe" for delivery. Can't cancel
I orders 2 t shirts and then they told me it woould take a month to deliver. I called immediately, and they told me I could not cancel the order since it is with their warehouse. Still not out for delivery, but incapable of cancelling the order. Now, a month later, the send me an email saying that it will be another 2 weeks to process. I called and tried to cancel, and they apparanently can't cancel the order!! So now, I will have to wait 2 months to receive 2 t shirts, then have to deal with the hassle of returning them. Absolute worst company I have ever dealt with. STAY AWAY!!
Reply from Fanatics2026-05-26
Hello Chris, Thank you for taking time to provide feedback. I am so sorry for the unexpected delay of your order and I have reviewed your order and emailed you at the email address that was on the order to provide assistance. We sincerely apologize for any inconvenience and look forward to your response. Sincerely, Courtney
I ordered a tank top four hours ago. The promo code was assumably applied but it was not applied. I called and they could neither apply the code nor cancel. The wait time was also way long than stated on the phone. Their website makes you think the code applies automatically.
Reply from Fanatics2026-05-27
Hi, Stephanie. We apologize for this experience with promotions. To better assist you, we have requested additional information. Please respond to that request at your earliest convenience. We hope to hear from you soon. Sincerely, Morgan
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