Fanatics isn't just our name. It's who we are—loyal, passionate fans, dedicated to our favorite teams and to the sports we love. That's why we're honored to be able to offer fans the world's largest collection of official sports apparel from all the leagues, teams and players you love. We feature a wide selection of gear from every league, including NFL, MLB, NBA, NHL, and NCAA merchandise, which allows us to serve fans of football, baseball, hockey, basketball, lacrosse, soccer, golf, and everything else that gets your heart pumping. At Fanatics, we're more than just a sport store, we're fans who have been there through the biggest upsets and the most epic moments, and we cherish the opportunity to help create unforgettable memories. From the college football championship and Super Bowl all the way through the spring and summer time, celebrate your pride and passion with the latest sports merchandise that'll have you wearing your heart on your sleeve. Get your yard ready for Spring with lawn and garden merchandise for sports teams in every league. Celebrate Summer by the water, with official swimwear and beach merchandise for all your favorite sports teams. When Fall returns, fend off the falling temperatures with a team Fire Pit, and stay warm by the fire during all your tailgating festivities. Show your team pride indoors during the Winter months with a variety of home and office décor for teams in the NFL, MLB, NBA, NHL, MLS, College sports leagues, and other major leagues. Be ready when you head out to your favorite outdoor activity with a backpack cooler for your team. Find the best team-inspired gifts at Fanatics.com for every occasion. Funko POP! dolls are lighting up the toy industry for sports fans, and Fanatics is your source for Sports Funko Pop Dolls for all of the most notable athletes in sports!
Written by the business, not verified by us.
Is Fanatics legit?
Fanatics (www.fanatics.com) has a 1.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often appreciate the good deals, fast shipping options, and wide variety of merchandise available on the website. Many buyers find that certain items make great gifts, fitting well and meeting their initial expectations.
Some reviewers were not happy with customer service and significant delivery delays. People frequently reported receiving poorly made items, incorrect sizing, or packages that arrived far too late for events. Consumers also experienced frustrating issues with unhelpful support responses, unacknowledged complaints, and complicated return processes. Buyers noted that resolving these problems was difficult due to poor communication from support agents.
Auto-generated from all reviews of this business. For reference only.
What people say
G
GaryUnited States · 2 reviews · Experienced 2026-06-29 ·
★★★★★
On June 20
On June 20, 2026 I ordered a Lionel Messi Argentina jersey in XL from Fanatics.com
I received an old pair of used, black, medium Abercrombie shorts. I quickly went on line and spoke to the ChatBot which immediately said it would send a replacement jersey. That package arrived as quickly as the first but this time contained two pairs of Old Navy shorts--I even have the entire process of opening that package on video. I contacted, to my dismay, "customer support" to tell this story to. I'm unsure if the live agent or the chatbot was of lower IQ. After a half hour of insisting on speaking with a manager or supervisor I was told one would call me back on my home #. That call, as expected, never occurred. I then called back again only to speak with a woman who would only tell me her name was "Lynn." I could get no employee number, no call reference # or any other sort of tracking information on who I was speaking with. I was on the phone with this woman for 37 minutes and asked--no joke--28 times to speak to a manager or supervisor. She finally disconnected me, to which I am now here writing this review. There is theft going on at these warehouses and a scam wherein whoever is packing packages is stealing orders and replacing them with random clothing...and no one seems to care. This woman's ignorance for the situation was appalling to me...as was her ability to handle a simple request such as "let me speak to a manager or supervisor." Pathetic employee hiring by Fanatics.
B
Ben EvansUnited Kingdom · 2 reviews · Experienced 2026-06-08 ·
★★★★★
Returns are impossible
Bought a jersey from them two weeks ago. I have spent the last two weeks trying to return it for a smaller size. I have been sent in circles by the ‘live chat’ feature and dealt with people who can’t actually do anything. Had my live chat shut in the middle of a conversation twice, return label was supposed to be sent twice and never was. Please never order from them
Reply from Fanatics2026-07-01
Hi Ben, Thank you for providing the information needed to locate the order and for providing your feedback. I am very sorry for the issues you have faced when attempting to contact us for help. I will contact you directly via email to assist you further. I look forward to helping you resolve this matter. Regards, Stacy
Michael AlbertUnited States · 3 reviews · Experienced 2026-06-25 ·
★★★★★
Absolute garbage
Fanatics has gone completely down hill. Having just one company that licenses everything has led to quality less than eBay knockoffs.
50 bucks for a tshirt that would maybe be okay at Dollar Tree.
Shirt quality was horrible. Printing was cheap and appeared “out of focused”
There was a day when the merchandise was worth what I spent…. But no more
Reply from Fanatics2026-06-30
HI Michael, Thank you for taking the time to provide your feedback. I sincerely apologize if the pricing did not meet your expectations or the quality. I understand your frustration and will be contacting you via email to assist you further. Regards, Stacy
M
MAlUnited States · 1 review · Experienced 2026-06-16 ·
★★★★★
Fanatics cares about the fans
Ordered some merchandise which was delivered to an unknown location and not mine with the pictures I submitted describes their error . I must say that after emailing the fan fanatics they responded quickly and resolved my situation . Thankyou fanatics for responding and resolving
@fanatics
FANATICS won’t take orders, customer service sends you in circles
When attempting to order from Fanatics, one of the gift cards in the store, there were multiple errors for accepting payment and it was unclear what the issue was. Customer service routes to phone number in a circular way.
Reply from Fanatics2026-07-01
Hi Robert,
I hope you’re doing well! We’ve reached out to gather more information about your situation but haven’t heard back from you yet. When you have a moment, please provide us with the details so we can assist you further.
Looking forward to your response!
G
GUY RUMNEYUnited Kingdom · 12 reviews · Experienced 2026-06-05 ·
★★★★★
Ordered 2 t-shirts which could not be…
Ordered 2 t-shirts which could not be delivered. Royal mail returned items to Fanatics and despite Fanatics receiving items back they have decided to keep my money, £65. They do not have any customer services, nor a telephone contract number. I have started legal proceedings against them through my bank.
Reply from Fanatics2026-06-28
Hello Guy, I hope you're doing well. I've looked into your concern, and I'm sorry to hear your order was returned to the sender and you have not yet been refunded for your order. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
A
AiGermany · 8 reviews · Experienced 2026-06-25 ·
★★★★★
I placed an order for my sons birthday…
I placed an order for my sons birthday for an England football shirt. I waited 2 weeks and had no news and then discovered the order had got lost in the post. The customer aservice team said they would place a new order and dispatch again. They never did that. So after 3 weeks I am still without the football shirt, the World Cup will be over by the time I get mt shirt
Reply from Fanatics2026-07-01
Hi Ai,
I hope you’re doing well! We’ve reached out to gather more information about your situation but haven’t heard back from you yet. When you have a moment, please provide us with the details so we can assist you further.
Looking forward to your response! - Sharon
I have placed an order on 23/5 which has not been delivered 5 emails 3 conversations with a chatbot and numerous calls, no replies whatsoever what a diabolical service …. Thank you I have received your email and look forward to receiving the item I requested , will update review once received my order has now arrived 6 weeks late and the item is now reduced a very late Father’s Day gift
Reply from Fanatics2026-06-28
Hi Mary. Thank you for allowing us to assist you with your order. We see the replacement has been delivered, so we have reached out to you via email to confirm. We hope to hear from you soon. Sincerely, Morgan
B
BrittanyUnited States · 3 reviews · Experienced 2026-06-23 ·
★★★★★
Customer support is non-existent
I placed an order on June 4th for two T-shirts. Estimated delivery was June 18th. I received a notification on June 9th saying the order shipped. By June 16th the order hadn't moved. UPS tracking still said "label created". I figured the order was lost at dispatch and hoped if I chatted to an agent they could see the amount of time that had passed since the label was created, and come to the same logical decision so that they could reprocess the order. It wasn't custom, just a pick & ship of two t-shirts as advertised on site. CS agent told me that the carrier probably hasn't updated the tracking and it happens all the time, I should get the package by the 18th or at the very least by the 23rd according to their "extended delivery window". Fine. By June 19th, no delivery. No change in tracking. UPS did not have the parcel. I chat to CS again. Same thing, the order was dispatched, we have to wait it out, if it doesn't arrive by June 23rd they can escalate. June 23rd arrives (today) no package. So I check the tracking and wouldn't you know, the tracking explicitly states, parcel was dropped off by the sender to a UPS store in FL today and is estimated to arrive by Friday June 26th. I chat to CS and the first thing I get is an AI bot telling me my order does not qualify for refund or replacement due to the 'fanatics policy on shipping and carrier delays'. This wasn't a carrier delay. I went to an agent to explain, agent took all of my information, apologized for the inconvenience and assured me that the order would be with me this week. I explained that I understand the order is on the way now, but this is not a carrier delay, the order was in fact dispatched late, which is proven by the tracking details on UPS. Only after this did they refund the $4.99 shipping charge which is laughable.
I realize this is a first-world problem. Two shirts that I ordered are late and it's not the end of the world, possibly not even worth the time it's taken to write this review. But at this point I'm already in it and since going directly to support is wildly unhelpful and frustrating a review is warranted. It's not about the order being late, its about being gaslit for a week and at the end of the day I was right and am expected to deal with it. I won't order from them again even though I have in the past. To anyone reading this, know that if you spent a good amount of money and feel like your getting played with, you probably are, and you should push the issue and get your money back. Better yet go directly to the sports team and order stuff from them. You may pay a bit more but I have had better service and experience getting products shipped directly from the clubs overseas than I have had with this company based in FL.
Reply from Fanatics2026-06-30
Hello Brittany, I apologize for any inconvenience you have experienced. We contacted you for further information since we are unable to locate your order, but we have not heard back. If you still need assistance, please let us know and provide further details so that we can locate the order. We can be reached by email at [email protected]. Regards, Stacy
Pedro GonzalezUnited States · 1 review · Experienced 2026-06-24 ·
★★★★★
Placed an order 2 weeks in advance and…
Placed an order 2 weeks in advance and still haven't received my item. Said I'd receive item and then the tracking shows a different day. Too late for the day I needed the item.
Reply from Fanatics2026-07-14
Hello Pedro, Thank you for reaching out and taking time out of your day to provide us with feedback. I do apologize for any inconvenience this may have caused you. We reached out for more information through Trustpilot since we were unable to locate an order. We hope to hear from you soon! Sincerely, Courtney
C
CJUnited States · 7 reviews · Experienced 2026-06-24 ·
★★★★★
Easily the worst app -- not just…
Easily the worst app -- not just sportsbook and casino -- but app period. Crashes all the time. If you hit a bonus, you can count on 80% of your bonus spins not hitting anything. You have to play through your whole deposit, which isn't at all made clear up front when depositing. And it somehow has all kinds of connectivity issues when you're sitting at home connected to wi-fi with a strong signal, and where nothing else is having such connection problems, i.e., it's just Fanatics. Terrible, terrible, terrible casino. Sportsbook? Halfway decent, but you still have all the tech issues. Best to avoid.
Reply from Fanatics2026-06-26
Hello CJ, I am very sorry for any issues you went through regarding this matter, and for this, please contact [email protected] for further assistance regarding this issue. Best regards, Shane
Ordered a world cup jersey. Got an email saying shipment is delayed, but no explanation as to why. Only notification is I will get an update if the status changes. Worrying as there was the promise of delivery after seven days when ordering. When contacting the help desk after getting to an AI chatbot getting put through to a "live agent". Those are very unhelpful and aren't able to give any further explanation or expected arrival date. Would NOT recommend anyone to order with them.
Reply from Fanatics2026-06-28
Hi Maarten, I appreciate you providing the information to locate the order in question and for taking the time to provide your feedback. I apologize that the order is delayed and that the AI chat bot was not useful. We are working diligently to have the package processed and shipped as soon as possible. Due to the delay, the shipping has been reimbursed and will post within 2-7 business days. Thank you for our patience. If you need any further assistance, please do not hesitate to ask. Regards, Stacy
C
Chris RuggerioUnited States · 3 reviews · Experienced 2026-04-18 ·
★★★★★
0 customer service,or care for longtime loyal customer…
Account has been locked for going on 3 months.i was supose to hear back on a resolution in 3 to 5 days.every time i call and explain they put me on hold for 30 to 40 mins,then tell me what i told them in the beginning.now they have ghosted me .cant order from fanatics,fansedge or mlb.they control it all. I will continue to write bad reviews until this is resolved,or their rating drops to 0.
Reply from Fanatics2026-07-01
Hi Chris,
I am very sorry you had some issues regarding your recent order. This is not the experience we want for our customers! I have contacted you via email to resolve these matters. I look forward to hearing back from you! -Sharon
misleading website. when checking out the item states an "arrives by" however that is the ship by date.....
Reply from Fanatics2026-06-26
Hello, Jenifer. We are sorry for the confusion with the shipping dates on the webstore. We emailed you directly and hope to hear from you soon. Sincerely, Morgan
Cole van WykCanada · 1 review · Experienced 2026-06-22 ·
★★★★★
The buying experience with Fanatics was…
The buying experience with Fanatics was absolutely horrible.
I placed an order with an estimated shipping time of three weeks from the order date. As the estimated shipping date passed, Fanatics moved the shipping date out another month. After reaching out to support, they did not have an explanation of what the delay was but ensured me that it would be shipped now two months from the order date. The third provided date then passed and they stated that the order would still not be shipped for another month. Again no explanation of why or clarity on when my package was going to be delivered. They happily collected my cash and were not delivering on my purchase.
My order was cancelled and I'm hoping that they will give me my money back in 2 to 7 business days.... unless that timeframe gets moved out like their shipping.
Horrible buying experience, long overdue wait time on receiving the purchased merchandise (not sure I would have ever received it), and the customer support team was not helpful beyond saying I could cancel at any time....
Should be a zero.
I ordered a memorabilia and the item came in dented. Reached out to customer service it was AI.
Item is unreturnable. And offered reshipment, no need to return item due to inconvenience. And I didn’t have any option so I agreed.
Later on I got an invoice of another charge for the same item.
I complained and it was a series of different information and inconvenience.
Reply from Fanatics2026-06-26
Hello Katrina, Thank you for reaching out and taking time out of your busy day to provide us with feedback. I do apologize for any inconvenience this may have caused you. This is not the experience we want for our Fans; I am happy to help. We reached out for more information to resolve this for you, as we were unable to locate the order. We hope to hear from you soon. Sincerely, Sam
Tim KingUnited States · 1 review · Experienced 2026-06-21 ·
★★★★★
Unstoppable spam texts
If you buy anything from Fanatics, they will spam you with texts and no matter how many times you reply STOP, or back and forth emails with their customer service, they will continue spamming from new numbers.
Reply from Fanatics2026-06-26
Hi Tim, I apologize for any inconvenience caused. We contacted you for additional information since we couldn't locate your account, but we haven't heard back. Please let us know if you still need help and offer more details so we can locate the account and unsubscribe you. Additionally, you can reach us via email at [email protected]. Warm regards, Stacy
Got a UFC Freedom 250 shirt shipping took awhile which i don’t really mind but the quality of the shirt was absolutely awful i got a shirt from the UFC freedom 250 event and the quality difference was night and day overall fanatics is awful and overpriced
Reply from Fanatics2026-06-24
Hi Tyler, We apologize for any inconvenience that you may have had. Since we can't find your order, we reached out to you for more details, but we haven't heard back. In order for us to find the order, kindly let us know if you still require assistance and provide further information. We may be reached by email at [email protected]. Regards, Stacy
Got my personal info stolen and used on this website and they offered no help at all. I had reps disconnected their chat with me once I tried to get info on my stolen info that was used to make purchases on their website.
Reply from Fanatics2026-06-24
Hello Anthony, Thank you for reaching out and taking time out of your busy day to provide us with feedback. I do apologize for any inconvenience this may have caused you. This is not the experience we want for our Fans; I am happy to help. We reached out for more information to resolve this for you, as we were unable to locate the order. We hope to hear from you soon. Sincerely, Sam
Terrible customer service. Item not received and can’t find it. Representative on phone not knowledgeable or helpful. i would not order from this site again.
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