Public & Local Services

Finance of America

ClaimedCollecting reviews

201 reviews

★★★★★

4.8201 reviews

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About Finance of America

Data updated 2026-08-26

Website: www.financeofamerica.com
Category: Public & Local Services
Location: United States
Status: Unclaimed
Last 12 months: 201 reviews
Replies to negative: 0% (0/8)

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1-866-948-0003 [email protected]www.financeofamerica.com

About this business

Our goal? Helping you accomplish yours.Finance of America’s mission is to help people feel the joy and accomplishment that comes from living retirement to its fullest. As an industry-leading reverse mortgage lender, we bring a proven track record of never taking our customer’s trust for granted. With our recent acquisition of American Advisors Group (AAG), we brought the industry’s top retail and wholesale platforms under one roof, firmly establishing Finance of America as the undisputed industry leader. This consistent commitment to leadership and trustworthy excellence has earned us an “A+” rating from the Better Business Bureau® and the honor of being one of the top-rated reverse lenders on ConsumerAffairs.com**.*Finance of America is listed as Best Reverse Mortgage Lender by Bankrate in this article, published January 2024.**As of May 2024. Top Reverse Mortgage Lenders must have verified reviews on ConsumerAffairs, an overall satisfaction rating of at least 4 stars, and at least a 2:1 ratio of 5-star to 1-star reviews. Finance of America Reverse LLC pays a monthly fee to participate in the ConsumerAffairs Authorized Partner Program.

Written by the business, not verified by us.

Is Finance of America legit?

Finance of America (www.financeofamerica.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.

What reviewers say

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Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, incredibly patient, and entirely professional throughout the entire loan process. People truly appreciate the clear communication and quick responses from their dedicated loan officers, making the overall experience remarkably smooth. Some reviewers were not happy with communication gaps and frustrating delays experienced during their loan processing journey. A few customers specifically mentioned dealing with unresponsive team members and unexpected changes to their assigned representatives at the last minute. These individuals felt unsupported at times and pointed out that poor responsiveness made things much harder than expected.

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What people say

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201 reviews matching

sharee dailey美国 · 2 reviews · Verified · Experienced 2026-05-28 · Posted 2026-05-28

★★★★★

I can’t believe how easy sand quick…

I can’t believe how easy sand quick this process was. I worked with Jeana Cason, Mortgage Loan Originator, and she was so organized and knowledgeable, explained the process in terms I understood. She made herself available at all times, I felt like I was in good hands and now consider her a friend. I am widowed and in my 70s and dealing with a younger generation can be difficult. If it wasn’t for her I would not have went through with the reverse mortgage. There were other people on her team and I appreciate all of them. I highly recommend this company.