Finance of America

Mike Ryser and the entire team were…

Mike Ryser and the entire team were very thorough and kept me informed of every step of the process.

Diane's Customer service was awesome and everything went smoothly

Customer service was awesome!

Claire was a joy to work with

Claire was a joy to work with. She explained and had patience for questions. She worked with schedule to move things along. Very friendly. Easy experience.

Working with Jeana and her staff was a…

Working with Jeana and her staff was a pleasure. The experience was quick and easy, and there were no surprises. Great company to work with

After 4 months of frustration and no…

After 4 months of frustration and no response from Chris Wright and Nicholas Repice of Onity, Joel Garcia took over my application for a reverse mortgage. Joel was excellent in guidance and information as the process finally continued to completion. I am grateful for all of the work he has done for me.

Finance of America is a good company to work.

Diane Kapitan handled things very well. I am glad to have her to work with. Thank you

Carla Fair and Cassidy Bolen made this…

Carla Fair and Cassidy Bolen made this work like a charm. Answered all my questions and calmed all my fears. It was so smooth and fast. My whole life changed for t he better. Big thanks and Blessings. Sunny

Very professional

Dealing with Terry Prendergast was a complete pleasure. She is a keeper. She was all ways there for me. Thank you.

Angie Espindola was a great source of…

Angie Espindola was a great source of information on your product and always responded to questions in a timely manner

It's hard

It's hard , my agent Paul, passed away. Paul was great, he kept me calm when things got hectic. He was very personable, and I was greatly sadden about his loss. He fought the battle for me. I went to settlement a few days after his loss. Mine was not a normal mortgage but Paul and his team made it work. I hope his family will be compensated for his hard work on my behalf.

Very little timely follow up and/or…

Very little timely follow up and/or status updates. Felt as though I was "bothering" both Kelly and Sarah. Sometimes their mailboxes were "not accepting" email. Seemed throughout (AFTER applying) that we were on-our-own.

Steve WooldridgeUnited States · 1 review · Experienced 2026-08-20 · Posted 2026-08-21

This has been the worse experience…

This has been the worse experience ever. The people in the Tulsa office were absolutely rude and unhelpful to my 81 y/o mother. Particularly Lisa. Unhelpful dragging their feet. This ordeal has been two months and still not done yet. Horrible experience from Tulsa office!

Jeff Beuth made the experience…

Jeff Beuth made the experience effortless.

Great product and results

Great product and results . Sr loan officer responsive to all matters. Even the terrible Appraisal Management team who were NEVER responsive, COMUNICATED POORLY. THANK GOD FOR THE LOAN COORDINATON S OFFICER WHO JUMPED IN AND COMMUNICATED FOR THE OBSTRUCTION LOVING NATIONAL APPRAISAL MANAGEMENT TEAM WHO TURNED THIS INTO A 100 DAY PROCESS. LISA DULY GETS AN A+, Appraisal dept gets a well earned "F"

Informative and responsive service and…

Informative and responsive service and professional loan officer

Loan Officer changed loan and at one…

Loan Officer changed loan and at one point rude. Loan processor asked for Solar contract - sent it to her and she said not valid. Solar company sent same contract days later and was ok. Other problems too🥲

Awesome work

Tara was wonderful easy to talk to

Jonathan Pack my loan officer who…

Jonathan Pack my loan officer who helped me with my reverse mortgage (RM) loan is an excellent employee. I almost didn't get the RM loan but because of his analytical mind he was able to analyze and found that the margin interest rate needed to adjust and that changes all the amounts overall. He has the patience to scrutinize every amount shown in the detailed documents and he is so composed while presenting the changes. He made me feel so comfortable and it helped me relax and think better. He's very thorough and explains in a very simple manner to seniors like me how the reverse mortgage works. Also, he returns calls promptly. To top it all, he's so compassionate in dealing with me. I can tell he has a very kindhearted heart and he's the kind of person who can save many souls from their financial burdens by helping them get reverse mortgage. I will surely refer people to him who will need reverse mortgage. Lila Abalos 8/16/2026 at 325pm

I think everything was very neat and…

I think everything was very neat and orderly. The girls on the phone works experienced and we’re very helpful kind and courteous.