Our goal? Helping you accomplish yours.Finance of America’s mission is to help people feel the joy and accomplishment that comes from living retirement to its fullest. As an industry-leading reverse mortgage lender, we bring a proven track record of never taking our customer’s trust for granted. With our recent acquisition of American Advisors Group (AAG), we brought the industry’s top retail and wholesale platforms under one roof, firmly establishing Finance of America as the undisputed industry leader. This consistent commitment to leadership and trustworthy excellence has earned us an “A+” rating from the Better Business Bureau® and the honor of being one of the top-rated reverse lenders on ConsumerAffairs.com**.*Finance of America is listed as Best Reverse Mortgage Lender by Bankrate in this article, published January 2024.**As of May 2024. Top Reverse Mortgage Lenders must have verified reviews on ConsumerAffairs, an overall satisfaction rating of at least 4 stars, and at least a 2:1 ratio of 5-star to 1-star reviews. Finance of America Reverse LLC pays a monthly fee to participate in the ConsumerAffairs Authorized Partner Program.
Written by the business, not verified by us.Finance of America (www.financeofamerica.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, incredibly patient, and entirely professional throughout the entire loan process. People truly appreciate the clear communication and quick responses from their dedicated loan officers, making the overall experience remarkably smooth. Some reviewers were not happy with communication gaps and frustrating delays experienced during their loan processing journey. A few customers specifically mentioned dealing with unresponsive team members and unexpected changes to their assigned representatives at the last minute. These individuals felt unsupported at times and pointed out that poor responsiveness made things much harder than expected.
Auto-generated from all reviews of this business. For reference only.There were many pitfalls in with the reverse mortgage procedure but the Finance of America representative, Rebekah Weiskittel was godsend. Her professionalism, expertise and patience made the whole process very palatable. If wasn't for Ms. Weiskittel, it would have been unbearable. Our family bows to Ms. Weiskittel for her help!
Tara was very friendly and patient with us.
The follow through needed to take care of all the details. We appreciate the professionalism that Sosan had.
Andrea Tweedie and Cassidy Bolen made everything easy and clear.
Eileen was very patient and full of great information. She was so helpful and helping me decide to do this.
Excellent communication. Very clear and transparent and worked well with me to accomplish my goals.
Agent was very knowledgeable and forthcoming. Very helpful and sincere.
Real friendly service Gave a lot of information so I could make the decision to apply for the reverse mortgage Vijay , did a great job.
Ihave already made comments John O'Brien was great, very helpful and answered every questions
Daniel Krueger was incredible. He and his staff handled every detail and made the entire loan process EASY! No pressure or evasive behavior. We could not be happier!
It was a pleasure to work with Jerry Ehrlich at Finance of America. Jerry was very knowledgeable, and his professionalism made my loan application a pleasant experience. Loan processor: Cassidy Bolen possesses impressive customer relations skills and is a true professional.
The whole process
All good except for inspection taking so long to schedule. The delay ruined a trip to Ireland and the west coast. The whole process was slow. Super slow with funds
They were respectful of my circumstances, and helped to make getting a reverse mortgage easier. The people involved were so patient.
Finance of America was very dedicated in helping me buy my new home. They were professional and informative during the whole process. I would recommend them to anyone wanting a reverse mortgage.
Enjoyed working with Jeff Peters And Amy, they were very patient with us. May the process very easy thank you.
My Mom decided to do a Reverse Mortgage on her home and the experience we had with Finance of America was amazing. The people we were dealing with were great! Todd Runkle and Samantha Weeks were so dedicated to making it a speedy and seamless. We were thinking of going with a different company but chose Finance of America and we are very glad we did!
Absolutely excellent service! Jared was wonderful to work with.
I loved working with Manning! A true professional
Working with Ryan Wall was wonderful. He's very knowledgeable, professional and friendly. Always kept me up to date on the status of my situation. Everything went smoothly and quickly.
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