Everyone was so…
Everyone was so nice,responcive,knowlegable and helpfull. Special recognition to Ashley Stone.
About Finance of America
Data updated- Website
- www.financeofamerica.com
- Category
- Public & Local Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/8)
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About this business
Our goal? Helping you accomplish yours.Finance of America’s mission is to help people feel the joy and accomplishment that comes from living retirement to its fullest. As an industry-leading reverse mortgage lender, we bring a proven track record of never taking our customer’s trust for granted. With our recent acquisition of American Advisors Group (AAG), we brought the industry’s top retail and wholesale platforms under one roof, firmly establishing Finance of America as the undisputed industry leader. This consistent commitment to leadership and trustworthy excellence has earned us an “A+” rating from the Better Business Bureau® and the honor of being one of the top-rated reverse lenders on ConsumerAffairs.com**.*Finance of America is listed as Best Reverse Mortgage Lender by Bankrate in this article, published January 2024.**As of May 2024. Top Reverse Mortgage Lenders must have verified reviews on ConsumerAffairs, an overall satisfaction rating of at least 4 stars, and at least a 2:1 ratio of 5-star to 1-star reviews. Finance of America Reverse LLC pays a monthly fee to participate in the ConsumerAffairs Authorized Partner Program.
Written by the business, not verified by us.Is Finance of America legit?
Finance of America (www.financeofamerica.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, incredibly patient, and entirely professional throughout the entire loan process. People truly appreciate the clear communication and quick responses from their dedicated loan officers, making the overall experience remarkably smooth. Some reviewers were not happy with communication gaps and frustrating delays experienced during their loan processing journey. A few customers specifically mentioned dealing with unresponsive team members and unexpected changes to their assigned representatives at the last minute. These individuals felt unsupported at times and pointed out that poor responsiveness made things much harder than expected.
Auto-generated from all reviews of this business. For reference only.What people say
Freida was with me from the beginning…
Freida was with me from the beginning to the end. She was upfront,friendly & so professional.
Craig was able to make this procedure…
Craig was able to make this procedure very easy and explained all the steps in detail to where I could completely understand ,I was procrastinating because I thought it was like dealing with the IRS
I have already completed surveys
I have already completed surveys. Please make this the last one.
My insights to the process. . …
I didn’t care for the time frame and some of the nit picking and stalling to get it done
misinformation
misinformation, wrong information, unwarranted charges that I had to prove were wrong.
I felt I had control.
My experience with Finance of America was almost totally through my Loan Officer and she was wonderful. She was always available to listen and answer my questions. If not right away, she would get back to me rapidly. Feeling that I could trust her, helped me feel I could trust the company.
The professional attitude
The professional attitude, the care they put in every step of the process, the willingness to help, very resourceful, caring and kind words. They are a great team. Thank you so much Aline Simmons and the rest of a phenomenal team.
this company did a great job kept with…
this company did a great job kept with there timeline of 4-6 weeks they communicated very well, there were deed issues and tax issues that they resolved. most excellent company to work with. i would recommend this company above all!
The process was sometimes frustrating…but the results are great
The process was sometimes frustrating to me because did not go as quickly as I thought. But I was new to the process. Everyone including Nermeen, Rebecca, Tracy and others were very professional and helpful. Had a glitch with the credit bureaus which was my fault but was quickly resolved and things went smoothly. Thanx to everyone involved.
From the beginning to end of the…
From the beginning to end of the reverse mortgage process I couldn't be more grateful for the support and Amy and Theresa were super helpful with any concerns I had.
The entire team was wonderful to work…
The entire team was wonderful to work with. They communicated well, worked together seamlessly, and made the revers mortgage process smooth from start to finish.
Honesty patience and perseverance in…
Honesty patience and perseverance in helping us get this loan. There were many obstacles that had to be overcome and we couldn’t have done it without the amazing help from Todd Runkle and Terry. Thank you so much.
Only company I would go though
Jeana was an absolute pleasure to talk to and she explained everything to me to where I could understand it.
My F o A Agent truly wanted to improve my life in retirement
Anthony Reed was a great agent to start my experience with. He was well informed and answered all my question with confidence. He was professional but managed to elighten things by uniquely adding a few personal touches which made me feel he was truly interested in making this whole thing a positive experience. So many people told me I was doing the wrong thing. When I would confront Anthony with my doubts. He had the knowledge to rebuild my confidence. He kept me informed each step of the way. I did work much with his assistant Samantha but I am sure she contributed much putting everything together and making the final experience go off without a hitch. I received my funds in my account much faster that expected. Finally I feel I understand what is expected on my behalf and feel confident that I am prepared to meet my obligations and make this a great experience and have the money to live the rest of my life without money worries and maybe enjoy some visits with friends and family who live in other states.
Human personalized experience
Cory Anderson was fantastic to work…
Cory Anderson was fantastic to work with, explaining everything clearly and staying in touch throughout throughout process. Theresa Nguyen who processed the loan request was also excellent. The process was so seamless and efficient, and I never had to leave home. I researched institutions and several reputable sites listed Fin as nce of America as best for reverse mortgages, and I can see why.
Too long to Fund
We are very pleased working with Finance of America
Finance of America was thorough and delivered very a good interest rate as we re-financed our HECM. Vijay, our advisor, closely monitored the process, answered our questions and was in contact with us via text and email. We really appreciated Vijay's "hands-on" approach as he walked us through every part of the process. We are very pleased with the outcome of working with Vijay and Finance of America.
The staff was so polite and so helpful
The staff was so polite and so helpful. Now that the process is over, I miss them.
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